I stayed at Sun Bay Hotel from December 29–30 for a birthday stay, and also as a way to personally assess the property before recommending it to my own clients. I approach reviews carefully and thoughtfully, as I am a business owner myself and understand that hospitality requires balance, communication, and accountability.
Prior to arrival, I made clear inquiries about room quality and views, specifically requesting a room overlooking the pool or the sea, ideally with a balcony. Based on the information provided, I booked with the understanding that the room would offer a sea view. We arrived late and upon arrival, however, the room faced the road, with no sea view. This disconnect between expectation and reality set the tone for the stay.
The front desk staff member at check-in was professional and respectful in her communication, and I appreciate that. However, when I raised the concern about the room, I was informed that the hotel was fully booked and no alternatives were available. While I understand occupancy constraints, I believe this was a moment where guest experience could have been better supported, especially given that the booking decision was made based on prior guidance.
Later that evening, I noticed a housekeeping concern that further impacted my confidence in the stay. After returning from being out and before using the bathroom, I observed that one of the face towels placed on the rack already had visible makeup stains. There were two bath towels and two face towels provided, and one face towel was clearly not clean. I was not wearing makeup, which raised questions about room preparation and quality control.
In addition, although the hotel is designated as smoke-free, there was a noticeable smell of marijuana. As an asthmatic, this affected my comfort and sense of ease.
Taken together, these issues made it difficult to relax or fully enjoy the stay. I chose to check out before noon and did not use the complimentary breakfast, not out of inconvenience, but because the overall experience no longer felt aligned with the purpose of the visit.
I share this review not to criticize, but to offer perspective. In hospitality, details matter, accuracy in communication, attention to cleanliness, and how concerns are addressed in the moment. While individual interactions were handled politely, the experience as a whole did not reflect the level of care I look for when recommending accommodations to others.
With clearer communication, stronger housekeeping checks, and more guest-centered resolution, this property has the potential to leave a much better impression.
