The Club Barbados Resort & Spa

I booked 2 x 1 bedroom ocean view suites and emailed the General Manager Caroline before we arrived to ask that we have a proper balcony as a lot of the rooms have Juliette balconies and was assured by Caroline that my request had been sent to reservations. On arrival we were allocated 2 rooms that the living room is completely open plan with no balcony doors, no air con and the room was extremely hot and had loads of mosquitos so was basically un useable to be able to sit in to relax or use as a work area as my husband required. We went straight to reception and said that this was not what we had requested and they told us that they couldn't do anything until the next day. We went back the following morning and spoke to Jennifer who agreed to move both rooms to the enclosed living rooms with a proper balcony and air con however they then told us later on that we would have to wait until the following day to change the 2nd room and to go back to see Jennifer at 12 midday the following day which we did but after waiting for 30 minutes while the reception staff tried to find her we were then told she was on lunch and that she would come and find us. After waiting all day nobody came to find us and we eventually found Jennifer who said that we could move to a ground floor but the room offered was on the ground floor on a walk way and had multiple air con units on the sitting area and no balcony so we were told to go back at 9am the following day and they would move us to a first floor room. While having breakfast the following day the General Manager Caroline came to see and was frankly quite dismissive of our requests and when I said that the room was full of mosquitos she told us in a very patronising way that she didn't realise that mosquitos could fly to the 1st floor! which I can assure you Caroline they definitely can as my bites prove it!! However she did agree that we could be moved and that Jennifer would arrange this so we then went back to see Jennifer and she wouldn't even come to reception and told the staff on reception to offer us the same ground floor room that we had refused. After 4 days of living out of suitcases as we were told we would be moved and going back and forth to reception multiple times and no one coming to let us know what was happening we gave up as had spent so much time of our holiday trying to sort the situation out but was basically treated like we were a nuisance and ignored. I have never stayed at a hotel where you have an open air living room absolutely ridiculous and un useable with no air con. Not impressed with Caroline or Jennifer as they seem to have the same couldn't care attitude as does most of the reception staff when you ask for anything and don't bother emailing requests beforehand as these are ignored. Only provided with 4 bottles of water and even though the rooms had a fridge when we asked for more water we were told that they only give 4 bottles for the whole stay and if we wanted the fridge stocked we would have to pay! Absolutely ridiculous in an all inclusive hotel. I did ask to have my room sprayed as there were so many mosquitos but again told that they do not provide any plug in mosquito repellant or spray the rooms so to go and buy our own. The plumbing is atrocious when you use the sink the water comes out in the bath and toilet didn't flush properly even though this was reported it was never fixed. Very run down and tired. Half of the staff are really helpful but the other half can't be bothered and I think this is because that's how the management treat the guests. Water sport guys were really helpful however even though they have a speedboat they have not used it for water skiing etc since covid so it's a bit disappointing when they have the facilities to offer this but don't. The food was good however a lot of the same things served and even though they advertise 3 restaurants 1 is only open every other night and the 3rd one is a beach menu so not really a restaurant as you eat on the beach or in the bar area. Overall we will not return due to the attitude of the management and the lack of customer service, I think Caroline especially needs to go on a customer service course to learn how to treat your paying guests!! Read less

THE WORST EXPERIENCE EVER , WE DO NOT RECOMAND THIS RESORT DO NOT GO THERE if you want to have a good vacation , we are travellers every year different places , this resort is NOT 4.5 stars , I will rated 1.5 The first shock we had was when we walked into the room and open the fridge to take a bottle of water, but the fridge was empty. I called the front desk and asked if they forgot to fill up the fridge and the answer was “ WE DO NOT PROVIDE BOTTLE OF WATER NOR SOFT DRINKS” “ We give you complementary 4 bottles and then you have to go across the street in town and buy your water. I was shocked and furious , I paid a bag full of money and I am told that I have to go and buy the essential “ WATER” I asked to speak with supervisor . Shortly after that a bell boy came with bottles of water and soft drinks and later that night spoke with supervisor about that . The next day we had the meeting with Air line representative and brought to her attention the same evening we received more bottle of water a small bottle of rum with a letter of apologies from the manager. The resort is a very old resort build out of wood , buildings 3 floors plus ground floor, NO elevator , the stairs are built outside the building not inside. BEACH ,WHAT BEACH???? the resort does NOT have beach have a stone platform with chairs and a drop down stone wall between you and the ocean and to go to the public beach next to the resort you have to go down some stairs and cross the water to your hips with strong waives and if you don’t hold on the stone wall you can be smacked in to, very dangerous and you go on your own risk .FOOD we have never experience such a POOR ALL INCLUSIVE BUFET resort, only 5 option hot meals for breakfast / lunch and dinner. For breakfast: backed tomatoes, beans stew, no taste small sausages, bacon and scrambled eggs and on the side omleta every day same thing. FOR lunches/ dinner same : backed tomatoes, rice cooked with veggies and spices some time able to eated some time not alternated with paste, chicken stew or pork stew or beef stew cooked with curry and local spices that some were impossible to eat :( not all at once, one dish with meet at the time) you don’t eat chicken or pork or beef for medical or beliefs reasons you go to bed hungry, you have no other option . Do to all the inconvenience we encounter we got all the way to the general manager and brought to her attention the situation and she offered to costumaize the meals . But in this case your meal is measured you don’t have the liberty to eat what you want and how much , that’s why we go to ALL INCLUSIVE to have that freedom and liberty. Staff friendly and I will mention some of them: Mia, Sonia,Sherry, Diana, Coralina, Carmela, Vasselka and Ginele. Will we go back there NEVER EVER NOR RECOMANDED. Read less

I’ve been to Barbados 7 times and stayed in some amazing hotels but I can Honestly say the club Barbados is by far my favourite. The rooms are Spacious spotless and has a feel of the Caribbean. We had a ground floor room which was perfect for enjoying early coffee and taking in the beautiful grounds which is kept beautiful. A short walk to the amazing pools which has plenty of sun Lounges to enjoy and relax. The food is spot on with so much choice my Favourite was the breakfast with so much choice from cooked food to fresh fruit, yoghurts and porridge . Dinner has 2 different restaurants which were Exceptional . The manager ( Caroline) and her staff went the extra mile And beyond To make sure you had the dream holiday and wow it was just that . I will be returning next year for my 3 rd visit to this hotel, 5⭐️ all the way . Read less

If you want friendly staff, an intimate hotel (that takes max 1 minute to get to everything) this is for you. I cant praise this hotel enough if I could give it 10 stars I would. The staff are what make this hotel, they cannot do enough for you and always have a great smile and attitude. The boss lady who runs the hotel Caroline is an absolute angel, she is a fantastic manager who is always there to listen and take feedback. Its so nice that she mixes with the guests and always makes time for them. The food is fabulous, traditional bajan food, and all other cultures. Not once did my water run out as they are always topping it up. The pool guys are great, making sure the pool is clean and if you need a cocktail or 2 whilst your sunbathing. This hotel really feels like a family and I cant wait for myself and my mum to go back. 3 years in a row!! 5**** Read less