So gutted to be honest, I reviewed this hotel 2 years ago as we absolutely loved it , hence why we went back. Sadly this time a completely different experience , Marriott have got their claws well and truly into this place and it’s gone downhill.
I will add , the staff are lovely, it’s not their fault , and it was lovely to see some familiar faces like , Jaqueline, Jennifer and Kevan and the tall young fella with dreads behind the bar.
And the rooms are beautiful, we had a fantastic 2 story room so no complaints there
First, the food , it’s a huge nope from us, it used to be really very nice, we were dissapointed that the pan asain which was very good had now become a not very good ‘Indian’ , the buffet in seascape was below par this time, breakfast is the only decent meal.
The beach, awful, usually red flag , some days 8 sunbeds is all that’s put out as it’s tiny, and tbh the rubbish at the back and sides quite frankly make it an eyesore.
Pools- this was a huge big are, we have our 13 yr old with us so unable to use the adult only pool which is huge and beautiful looking, but over 17 years olds only allowed, this means you only have the small that I describe as a city pool to use, there are 8 sunbeds around that unless you want to be in the shade in a cabana , these 8 sunbeds are taken up by 70 year olds with no kids by 8am, so then you get no where to sit if you have kids ! The water taxi only runs when the water is flat so you try that, only to be told the other hotels in the chain are fully booked, we did have a moan and managed to get into crystal cove.
We are told that colony club would not take us, we had been there on the water taxi 2 years previously so we just went, and we got a lovely sunbed around the pool , and had all food and drinks there with no issues, very odd.
In conclusion- the hotel is great for older people who are happy to sit in balcony with a book, it’s boring , average age of clients is 72 years old I’d say
It’s not family friendly, needs making into an adults only , the false advertising is shocking, Marriott have well and truly ruined this hotel , the staff do their best so it’s sad to see.
Sadly we won’t be returning