Haven Riviera Cancun Resort and Spa

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Haven Riviera Cancun Resort and Spa | Puerto Morelos, Mexico | Virgin Atlantic Holidays

Puerto Morelos, Mexico

5 stars

Situated just a short drive away from Cancun international airport is the stunning Haven Riviera Cancun Resort and Spa. This adult's only resort comes with all the world class amenities you'd expect from a 5 star hotel and has more activities than you could shake a stick at. Spend your days working up a sweat on the beach volleyball court before spending your evenings learning how to make your favourite cocktails. Dine in one of the five exquisite a la carte restaurants, all of which included in your stay might we add, before ending your evening with a tipple in one of the six bars. Alternatively, dance the night away in Cabaret, Haven Riviera's very own nightclub. This resort is perfect for couples simply looking to getaway or those looking to celebrate those special moments in life.

Amenities

Golf
Kayaking
Tennis
Yoga
Bar
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Safety Deposit Box
Spa
Swimming Pool

Explore the local area

Located on the beach between Cancun and Riviera Maya, just 20 minutes from the international airport.

Hotel Information

Room Information
Room Upgrade Information

435 suites across the resort, all have a contemporary design with modern furnishings. All suites include complimentary WiFi, daily stocked mini-bar and a Nespresso machine, in-room safe and a smart tv. Junior Suite Garden View rooms are spacious and feature a furnishes terraced or balcony for enjoying views of the gardens. Rooms have 1 king size bed and sleep a maximum of 2 adults.All Inclusive of: all meals and drinks in any of the; one market style restaurant, five a la carte restaurants, one coffee bar & pastry shop, three snack bars, six bars, three swim up bars and a daily stocked mini bar in your suite.

Hotel details

Fun and Games

5 swimming pools (2 are exclusively for Serenity guests). Spa*. Fitness centre/gym. Tennis court. Half basketball court. Beach volleyball. Table tennis. Yoga. Cooking class. Kayaking*. Paddle boards*. Complimentary green fees at the nearby Nick Price designed "El Tinto" Golf Club, a short 10-minute drive from the resort.

Entertainment

Cocktail tastings*. Cocktail classes*. Live DJ twice a week. Moons nightclub.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.6/5

7,898 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

77%

Very Good

13%

Average

Poor

Terrible

“Imagine Being Left on Read by Your Butler at a Luxury Resort”

Apr 01, 2026henrietts2019

Imagine paying for a luxury experience and having your vacation disrupted by a butler who thinks they’re the main character. Wives and girlfriends, beware. If you are assigned Frida as your butler, I strongly recommend requesting someone else. In my experience, she catered more to the male demographic while ignoring me. As a solo female traveler, I felt dismissed and had to follow up multiple times just to get simple requests handled. This is my first time staying in the Riviera area, and I’ve stayed at multiple resorts throughout Cancun, Tulum, and Playa del Carmen. First and foremost, the resort itself is beautiful, peaceful, and secluded. It’s perfect if you’re looking for a relaxing vacation away from heavy traffic and crowds. Unfortunately, my experience with Frida did not match the level of service expected at a luxury resort. I asked for basic things like dinner reservations and was left on read multiple times. Imagine being left on read by your butler at a luxury resort. I was also told to wait about 20 minutes for her upon arrival, but I ended up waiting closer to 45 minutes to an hour. She never properly collected my WhatsApp information, which made communication even more difficult. I upgraded to the Serenity package to celebrate my 40th birthday, so I expected attentive service. After two days of poor service, I requested a new butler, and the difference was immediate. My experience improved significantly once I was reassigned. The resort itself is absolutely amazing, and I would still recommend staying here. However, if you are assigned Frida, I would recommend requesting someone else immediately to avoid unnecessary frustration and to fully enjoy your luxury experience.

“Didn’t want to leave. AWESOME.”

Apr 01, 2026Ivsterre

I loved everything. Our room, the housekeeping, our butler Frida and every server including the concierge. We had a couple of meals we didn’t like but Olios, Asian Fusion, Vistas and the buffet were fabulous. We didn’t like Tahani. Way too loud for us. Hibachi was the best!! There was something for everyone at the three pools.

“First timers”

Mar 29, 2026Yvette M

This was our fist time visiting Haven so we didn’t know what to expect. It went above and beyond our expectations. The resort is beautiful, the food was amazing, the rooms were perfect and we were able to see the sunrise without leaving our bed! We booked the Serenity option and so glad we did. The service was top notch! These dinner and entertainment show at Tahani was the highlight of our trip! These are the people that made our stay super enjoyable. Cutberto at the coffee shop made my mocha perfect every time! Arturto, Sandra, and Brenda, at the buffet were amazing. Always making sure we were comfortable. Omar and Juel at the grill during the lunch buffet always made sure our tacos were made to perfection! Russel and Luis at Satsu, Rudolfo at Vistas, Alex and Luis at Agua Bendita, Jorge at Vora Mar, and Alejandro at the Serenity Lounge Bar always gave us great service and our drinks were never empty! Jose, Carlos, and Saul were awesome at the pool and would help us find a place to lay out in the sun even when we thought we were out of luck! They even arranged for us to have a fun personalized cabana with our names in sand art. It meant a lot that they took the time to do that. Carlos and Alma were super cool and would bring us new drinks to try and they were a hit each time. Humberto was the butler assigned to us and he was always answering any questions we had or requests we made. We loved it so much we have already booked our Fall 2026 trip back to Haven!

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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