Overall, I had a really enjoyable stay at Royalton Grenada. The grounds are absolutely beautiful, impeccably maintained, and create a relaxing atmosphere from the moment you arrive. The resort is in a great location, and the majority of the staff were genuinely warm, friendly, and welcoming throughout our stay.
One area where I believe the resort could significantly improve is its nightlife. After a certain time in the evening, the resort becomes very quiet, and there is little for adults to do. Adding a nightclub, sports bar, or another late-night entertainment venue would take the guest experience to the next level. Not everyone is ready to call it a night after dinner, and having more options for evening entertainment would make the resort feel much more lively and enjoyable after dark.
Unfortunately, one interaction stood out for all the wrong reasons. Shayln displayed one of the worst attitudes I’ve encountered in hospitality. Before the wedding ceremony, there was no clear guidance on where the wedding party should wait, so everyone gathered in the wedding office because it was air-conditioned. The bride and bridal party had already spent a considerable amount of time waiting in the smoldering heat, and with the ceremony less than 30 minutes away, we were simply trying to keep the bride comfortable.
Shayln and I did exchange words, but what escalated the situation was not the issue itself, it was the way she spoke to me. She was condescending and spoke to me as though I was incapable of understanding that office spaces have designated purposes. My point was simply that no meetings or activities were taking place in the area where we were waiting at that moment, and the ceremony was about to begin. Allowing the bride to remain there for a few more minutes seemed like the most reasonable and compassionate solution. Instead, Shayln suggested that the bride return to her room, despite the obvious possibility that someone could see her before the ceremony. On such an important day, empathy and problem-solving should have been the priority. Instead, her approach was rude, dismissive, and created unnecessary stress during what should have been a joyful occasion.
One person’s behavior did not define the entire resort, and I don’t want it to overshadow the kindness shown by so many other employees. However, Shayln’s attitude was completely out of place in the hospitality industry. Working with guests requires patience, professionalism, and empathy, and based on my experience, those qualities were noticeably absent.
The food was probably the weakest part of the experience, but that’s something I’ve come to expect at many all-inclusive resorts. While there were a few enjoyable meals, the overall dining experience wasn’t the highlight of the trip.
Despite that unfortunate encounter, I would still recommend Royalton Grenada for its beautiful property, peaceful atmosphere, and the many staff members who truly made our stay enjoyable. I especially want to recognize Monique, Nicolette, Lee, and Jermisha for their outstanding service. They consistently demonstrated the warmth, professionalism, kindness, and genuine hospitality that make guests feel valued. They were welcoming, attentive, and always willing to help with a smile.
I also want to recognize the security guard with braces. Unfortunately, I never got his name, but he was absolutely phenomenal. Every interaction with him was pleasant. He was incredibly polite, personable, and always greeted guests with a positive attitude. He is exactly the type of employee every resort hopes to have.
The employees mentioned above truly embody the qualities that anyone working in hospitality should possess, and they deserve recognition for the positive impact they had on our experience. They are the reason I would consider returning to Royalton Grenada.
