Royalton Grenada, An Autograph Collection All-Inclusive Resort

When I got to the hotel my price went up by 1400 us dollars. They said it's because my kids are not infants. On my booking said children. They decided they were infants for us. No one called after booking in December to ask the age of the kids. But as soon as we got there I was told my kids are not infants my price is increasing by 1400 us dollars. My hold vacation was ruined. Read less

Please bear with me this is a long one but if you are considering going here and spending your hard earned money then you need to be aware! When we originally booked we booked through Virgin to go into a diamond club luxury junior suite ocean front. A few months before the holiday some diamond club beach walk out rooms. As this was for my husbands 70th birthday and he loves the beach I contacted Virgin got a price for the 3 rooms needed and paid for the upgrade. On arrival at the hotel we were told we had been upgraded only to discover that we’re had been put into the rooms we originally booked. Now I know people make mistakes we are all human, but they never gave us a reason why we didn’t get the rooms we booked and continually insisted it was an upgrade. I’m guessing they overbooked which as we know can happen but then to lie and try to keep our money that we paid for the upgrade I found to be disgraceful. Unfortunately this was just the start of what the management are like at this hotel. On top of that the manager, Mr William of the diamond club was very condescending and misogynistic towards when after seeing the room I went down to try to sort it out! That evening we went to dinner at the buffet and oh my goodness what a disappointment. There were 2 people in my party that are vegetarians. At the buffet hardly anything is labelled and if it is it’s often mislabelled! The cross contamination of the food was the worse I have ever seen. Unfortunately as the holiday progressed it didn’t get any better. When you go into the restaurants they ask if there are food allergies or requirements. Why they do this I do not know, because after that they couldn’t care less. One day there was a dish labelled as vegetarian pad Thai the only problem with that was it was beef noodles! Although the buffet was open until 10pm often by 8pm the pasta and pizza area was more or less empty and nothing replaced the same with the roast meat area and desserts! The 2 vegetarians lived on bread and salad (providing bacon or tuna hadn’t been dropped into the salad dishes) This happened often as the salad was often surrounded by meat dishes! Great planning. Also you need to feel the bread as any bread left from a previous meal was definitely left out and rock hard. See the flat bread video provided with me hitting it against the table. The food was generally cold, overcooked and dried out! So we thought let’s try the a la carte restaurant. The only one worth visiting was the taj. At least it was eatable and hot. But you wouldn’t want to eat here every day as still a limited menu The French restaurant- waited 90 minutes for our starters! The vegetarians ordered minestrone soup and ratatouille. The minestrone soup was actually ratatouille watered down no pasta or rice added! Then for mains they ordered risotto, this turned out to be rice with ratatouille on top! I kid you not! Our mains were average but again not hot and over cooked. Desserts they were out of most of them with only 2 options left. At this point I walked out! The Italian restaurant- we spoke to our butlers about going here as by now the vegetarians were just continually hungry. So our butlers (Noley and Ted) who were amazing. Only good part of the holiday! They said they were going to make sure the restaurant was aware and had something good for them. On arrival we were told there was a bean casserole for starters made especially for them. Great! And they enjoyed it when it arrived. My daughter then ordered a vegetarian pizza for her mains and believe it or not half way through she found herself eating ham! I thought she was going to be sick. She hasn’t eaten meat in over 20 years! The restaurant’s response was oh sorry and took the plate away! Absolutely disgusting! Anyway enough on the food . The hotel advertises that there is a swim up bar in the diamond club pool, not once was it opened in the 2 weeks we were there. When I questioned the customer service manager over this the reply was this (copied from my watsapp with him) Good morning Mrs Gray, I hope you are doing well. I spoke with my GM and I'm sorry to inform you that for now the swim out bar will not be in operation. There are some logistics that we are waiting on in order to get it up and running again. Very sorry about the delay in my response to you. One morning I went down to the pool only to discover there was a school there of 50 pupils having a day out at the hotel. The noise was horrendous. I’m not saying this was the kids fault but what 5 star supposedly luxury hotel arranges a school day out when people have paid thousands for a nice relaxing holiday. When I messaged the virgin rep this was the response from her (again from my watsapp) Royalton is a family hotel and they sell day passes, so the group are entitled to use the pool area as part of their package. Have you considered using the pool by the Italian Restaurant? This one is may be quieter. We were meant to move from the diamond club pool to the other end of the site! The room service was fine if you didn’t want your food delivered until the next day it was so slow. The vegetarians in the party thought they’d give that ago but after waiting 20 mins and checking where it was to be told they were just going to do it decided not to bother and cancelled the order. (I mean although they said they were just about to do it there was no guarantee) . Out of 14 days I had 10 days with meeting with different managers finishing with the GM who insisted she wanted to make the holiday better and wanted to give us an outdoor dining experience. There was promise of special food for the vegetarians and lobster, crab, shrimps for everyone else! What did we get you ask? Food from the taj (Indian restaurant) and some sliders that were left over from a wedding that was ongoing! I joke you not! All this hotel does is lie! Every manager promised to make it better but nothing ever happened. Take my advice don’t waste your money coming here! Just case anyone wondering I am in the process of taking this further! Read less