We overall enjoyed our stay at the resort. It was our first time on the island of Grenada, and we both travel a lot and love to experience different upscale, luxurious properties. Check-in was seamless and we were offered refreshing beverages and cool towels on arrival. When given a tour of our suite, which was gorgeously styled and breathtaking, we did not realize some amenities commonly found in hotel rooms were not readily available or missing (no iron and ironing board, or cutlery and plates within the kitchenette). Later on we found out that the rooms are supposed to come with a portable flashlight to aid in walking on the beach in the evening-no flashlight was in our room. Also, we were told the beverages (bottled water, canned soda, sparkling water) in the mini refrigerator were complimentary, with the exception of the alcoholic drinks and the jars of snacks. However, this was not accurate, and we later were informed that only the bottled waters located on the counter were complimentary. The front desk manager Tara was very gracious in resolving this matter.
Breakfast is complimentary and decent, but they listed items on the menu or at the counter that were not offered or no longer available (cornmeal porridge, fried bake, plantains). The other front desk manager (gentlemen) was also gracious in resolving this matter too.
The pool and cabanas are stunning, and are first come, first serve. The majority staff are cordial and well mannered. The staff who attended to our suite were thorough and amazing.
Arranging transportation through the hotel is reliable, but is greatly overpriced, so research your options if it matters to you. And you can also walk up the beach to many great restaurants, just carry along your (room appointed) flashlight if you’re returning to/from dinner, because the beach is sparsely lit at night, but overall extremely safe.
My only gripe was their system in keeping track of guests leaving/returning to the property via the beach entry. They need to find a consistent way of keeping track of guests leaving the property, and making sure to be courteous about it. On several occasions, we were suspiciously confronted about whether we were guests. Of course, we would not mind an inquiry to verify guests staying on the property, but on some level, I suspect that their approach with us may have been racial bias-just a heads up. We were told on one occasion, that a staff member at the restaurant (nearest to the beach) did not recognize us, so they wanted to make sure we were guests. Why does it matter if this particular staff member recognized us?? We hadn’t ate at the restaurant yet, and we just arrived the day prior, so why is this particular staff member the reliable sole source of guests on the property? On another occasion, 7pm at night, I noticed a staff member from the same restaurant sneakily watched us walk along side the pool towards the beach, and then abruptly approached us when we reached the beach and started to walk off. He was very off putting and a bit confrontational when approaching us and asking for our room number. He further antagonized us by asking if we wanted a flashlight, and then remarked that if we were really staying on the property, we would know there were flashlights our rooms. Like previously mentioned, there was no flash light in our room; upon return to our room, I also asked the front desk staff where it was located just to be sure. This same staff member only left us alone after I mentioned that I saw him staring at us from the restaurant, so he was very aware that we came from the property.
Overall, my friend and I agree that we would return to Silversands, because of the amazing look of the property and the cordiality of the front desk staff and managers. Plus there are other great amenities, like the gym, and complimentary use of the sauna, and spa facilities, and the accessibility to other restaurants via the beach. Overall, we recommend.
