AVA Cancun

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AVA Cancun | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

5 stars

Ready for a holiday that’s all about more? More luxury. More adventure. More unforgettable memories. Welcome to AVA Resort Cancun, where the Caribbean’s turquoise waves meet indulgent all-inclusive living. Located smack-bang on Cancun’s dazzling Hotel Zone, AVA boasts postcard-perfect ocean views and its very own sustainable lagoon (yep, a man-made paradise powered by eco-genius Crystal Lagoon tech). This shimmering turquoise haven is the heart of the resort—perfect for paddle boarding, kayaking, or just floating with a cocktail in hand. Now, let’s talk food and drink. AVA is basically a global foodie fest with 17 restaurants dishing up everything from modern Peruvian to classic Parisian. Evenings are a vibe too, with live music, theatrical shows, and a nightclub that keeps the beats pumping ‘til sunrise. Prefer downtime? The sprawling spa offers everything from hydrotherapy circuits to top-to-toe pampering.

Amenities

Kayaking
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Games Room
Night Club
Restaurant
Spa
Swimming Pool
Beachfront location

Explore the local area

Prime location in Cancun's Hotel Zone. Transfer time from Cancun Airport: 10 minutes.

Hotel Information

Room Information
Room Upgrade Information

1,622 rooms, suites and villas. All with a private terrace overlooking the ocean, spacious lounge area, two-person spa tub, smart TV, coffee machine and mini-bar (stocked with soda, bottled water and domestic beer). Master bathrooms with separate rain shower, toilet and double sinks. Oceanfront Rooms have a sofa bed (king only), spa-inspired bath, workspace, and private terrace with two-person spa tub. Rooms with 1 king-bed and sofa bed sleep 2 adults and 2 children (up to 12 years), or 2 adults and 1 teen (up to 17 years), or 2 queen beds sleep 3 adults and 1 child (up to 17 years), or 2 adults and 2 children (up to 17 years), or 1 adult and 3 children (up to 17 years).

All Inclusive includes: casual and à la carte dining. Beverages (including alcoholic drinks). 24-hour in-room service.

Hotel details

Dining

17 restaurants and bars including: Bao (Asian Kitchen), Black Iron (woodfire grill), Chez Moi (French restaurant), Livo (Mediterranean cuisine), Veranda (Italian restaurant), Copal (Mexican restaurant), Kita (Teppanyaki Grill North), Minami (Teppanyaki Grill South), Food District (International Gastro Market), Plaza MX (Mexican Gastro Market), Copal Tacos, Aroma (cafe and bakery), Konos (ice creams and frozen yogurt), Bayside Cafe, Dez Day Club (food and craft cocktails exclusively for adults).

Fun and Games

6 pools including adults-only and a dedicated kids pool and water park. AVA Bay (a 2.8-acre sustainable lagoon powered by Crystal Lagoons® technology. This artificial saltwater bay provides an eco-friendly water playground where you can swim, kayak, or relax in floating cabanas). Spa* and beauty salon*. Gym with individual and group fitness, yoga, pilates and spin classes. Land and non-motorised water sports. 6 pickleball courts. Kids club (4-12 years) and Teen Lounge (including basketball, ping pong, bowling, AR gaming. 13-17 years). The Alley bowling*. Golf*. Laser Tag*. Escape room*. Arcade*.

Entertainment

Nightly entertainment. Nightclub featuring local Tulum DJs.

Handy Stuff

Complimentary WiFi. 24-hour in-room service. Boutique shops*. Housekeeping daily service and turndown service.

Resort Fees

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.1/5

1,212 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

62%

Very Good

15%

Average

Poor

Terrible

“Ava vacation”

Sep 11, 2025Hien P

Stayed at Ava resort with families for a week and we love it! Even though we cannot swim in the ocean, we enjoyed the members pool. We love the services of our butlers, especially Ariel who taking care of us on everything. She did more than what we expected from morning until night time (our second butler is on vacation after 2 days with us and Brissia is also awesome). Ariel made our vacation week so flawless, providing us plenty of time to enjoy; our families love her very much. Also the service we have at the Legendary restaurant is exceptional with the well care of Jesus, Jessica, Montserrat, Manuel and the team. Thank you and much appreciated.

“Ava Resort Excellence”

Sep 09, 2025Stay09574313174

The hotel was amazing. When we first walked in, the lobby was spectacular! Our room was great and the view was beautiful. Restaurants were very good and a variety of food from the formal eating to the buffets and the “snack” stands. Food selection from the pool exceeded expectations. Pools were very nice and accessible. The hotel is large so be prepared to walk. Golf cart shuttle was available but we found it just as easy to walk. All the staff were friendly and helpful, especially Ariel (our “butler”) and David at the adult pool. Hotel is located close to the airport and markets. Need to Uber or taxi if venturing on your own. Excursions are available. Downside, there was a seaweed problem that is being addressed and made the beach unpleasant, but the pools made up for it.

“@destinationturquoise planned and coordinated our dream wedding weekend at AVA!!”

Sep 09, 2025Emma A

We had a wonderful destination wedding at AVA Resort Cancun in August! Despite being a warmer time of year, our outdoor ceremony venue and outdoor Reception venue were shaded by the building, while still being able to enjoy the aesthetic surroundings and Caribbean sunset! Our guest raved about the food provided by the hotel at each of our private events and the service was wonderful. We used Planner1 Events for our rentals, decor, and florals, JJ studio for our Photo and Video package, Arteum for a live musician at the cocktail hour, and Inspire Solutions for sound/AV and DJ services at the reception. The entire team at AVA and their preferred vendors are a very organized and cohesive team that gave us full confidence during our entire stay and celebrating our wedding weekend! Nallely & Jose Manuel with JJ studio were especially important to our day, as they spent much of the afternoon with us capturing moments both individually getting ready, as well as the ceremony and reception photography! We are so pleased with their work and the ease of working together throughout our wedding celebration. Highly recommend this resort for couples that are looking for something affordable for their guests and welcoming to family members of all ages! Feel free to reach out to our destination wedding planning and travel experts @destinationturquoise on Instagram for guidance booking AVA or other resorts for your special day!!

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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