Ready for a holiday that’s all about more? More luxury. More adventure. More unforgettable memories. Welcome to AVA Resort Cancun, where the Caribbean’s turquoise waves meet indulgent all-inclusive living. Located smack-bang on Cancun’s dazzling Hotel Zone, AVA boasts postcard-perfect ocean views and its very own sustainable lagoon (yep, a man-made paradise powered by eco-genius Crystal Lagoon tech). This shimmering turquoise haven is the heart of the resort—perfect for paddle boarding, kayaking, or just floating with a cocktail in hand. Now, let’s talk food and drink. AVA is basically a global foodie fest with 17 restaurants dishing up everything from modern Peruvian to classic Parisian. Evenings are a vibe too, with live music, theatrical shows, and a nightclub that keeps the beats pumping ‘til sunrise. Prefer downtime? The sprawling spa offers everything from hydrotherapy circuits to top-to-toe pampering.
Amenities
Kayaking
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Games Room
Night Club
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Prime location in Cancun's Hotel Zone. Transfer time from Cancun Airport: 10 minutes.
Hotel information
1,622 rooms, suites and villas. All with a private terrace overlooking the ocean, spacious lounge area, two-person spa tub, smart TV, coffee machine and mini-bar (stocked with soda, bottled water and domestic beer). Master bathrooms with separate rain shower, toilet and double sinks. Oceanfront Rooms have a sofa bed (king only), spa-inspired bath, workspace, and private terrace with two-person spa tub. Rooms with 1 king-bed and sofa bed sleep 2 adults and 2 children (up to 12 years), or 2 adults and 1 teen (up to 17 years), or 2 queen beds sleep 3 adults and 1 child (up to 17 years), or 2 adults and 2 children (up to 17 years), or 1 adult and 3 children (up to 17 years).
All Inclusive includes: casual and à la carte dining. Beverages (including alcoholic drinks). 24-hour in-room service.
Room upgrades
Oceanfront Couples feature a master bedroom with 1 king bed, spa-inspired master bath with double rain showers and lounging tub, expansive closet space, and a private terrace with daybed and outdoor two-person spa tub, sleeping maximum 2 adults.
Central Oceanfront feature living space with TV room, comfortable sofa, master bedroom with 1 king bed and en-suite, private terrace, sunbed and lounge area, and a spa tub, sleeping maximum 2 adults.
Oceanfront F&F overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area, private terrace with L-sofa lounge and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).
F&F Sundeck Suite overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area with sofa, sundeck and outdoor living room, plus sun-tanning beds and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).
17 restaurants and bars including: Bao (Asian Kitchen), Black Iron (woodfire grill), Chez Moi (French restaurant), Livo (Mediterranean cuisine), Veranda (Italian restaurant), Copal (Mexican restaurant), Kita (Teppanyaki Grill North), Minami (Teppanyaki Grill South), Food District (International Gastro Market), Plaza MX (Mexican Gastro Market), Copal Tacos, Aroma (cafe and bakery), Konos (ice creams and frozen yogurt), Bayside Cafe, Dez Day Club (food and craft cocktails exclusively for adults).
Nightly entertainment. Nightclub featuring local Tulum DJs.
6 pools including adults-only and a dedicated kids pool and water park. AVA Bay (a 2.8-acre sustainable lagoon powered by Crystal Lagoons® technology. This artificial saltwater bay provides an eco-friendly water playground where you can swim, kayak, or relax in floating cabanas). Spa* and beauty salon*. Gym with individual and group fitness, yoga, pilates and spin classes. Land and non-motorised water sports. 6 pickleball courts. Kids club (4-12 years) and Teen Lounge (including basketball, ping pong, bowling, AR gaming. 13-17 years). The Alley bowling*. Golf*. Laser Tag*. Escape room*. Arcade*.
Complimentary WiFi. 24-hour in-room service. Boutique shops*. Housekeeping daily service and turndown service.
Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).
* Denotes local charge.
Based on 962 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (584)
Very good (151)
Average (87)
Poor (55)
Terrible (88)
Ava for 16th birthday
Jun 1, 2025Janeen S
Lots of things for your teens to do! My son celebrated his 16th while there and had a blast. Teen center was fun! Lagoon was nice. Service poolside was amazing. If you go make sure you ask what section Javier is servicing. He will take great care of you!! He is very attentive and goes above and beyond to make your day great! Building itself was…
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Lots of things for your teens to do! My son celebrated his 16th while there and had a blast. Teen center was fun! Lagoon was nice. Service poolside was amazing. If you go make sure you ask what section Javier is servicing. He will take great care of you!! He is very attentive and goes above and beyond to make your day great! Building itself was not in the best shape for only being a year old but food and service made up for it. Don't forget to hit the ice cream shop each evening for a sweet treat. Escape room was pricey but still a lot of fun!
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Wonderful hotel and staff
Jun 1, 2025Stephmorgan
This hotel is new and beautiful. Our room was the Gala Suite and it was stunning.
Edgar was WONDERFUL!! Upon arriving he helped us understand the layout and made all our dinner reservations. He also made Bali bed reservations at the pool at our request. He is so helpful and friendly.
Chez Moi is hands down the best restaurant!!! Javier made…
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This hotel is new and beautiful. Our room was the Gala Suite and it was stunning.
Edgar was WONDERFUL!! Upon arriving he helped us understand the layout and made all our dinner reservations. He also made Bali bed reservations at the pool at our request. He is so helpful and friendly.
Chez Moi is hands down the best restaurant!!! Javier made it so special and was so great!!!
The only complaint I have is the beach… it is really gross over here. They are trying to mitigate, it’s going to take awhile if ever…. It’s dark and muddy … you’ll need to do excursions to see the pristine waters.
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Amazing
May 31, 2025veronica c
The staff are absolutely wonderful, they anticipate your needs before you even have time the think. They are extremely nice and helpful. Any time we left our room, snacks were restocked and beds were made. After checking out, we hung out at the cocktail bar while waiting for our shuttle. We were assisted by Jonathan Cabanas and Roger Arce, they…
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The staff are absolutely wonderful, they anticipate your needs before you even have time the think. They are extremely nice and helpful. Any time we left our room, snacks were restocked and beds were made. After checking out, we hung out at the cocktail bar while waiting for our shuttle. We were assisted by Jonathan Cabanas and Roger Arce, they were very nice and enjoyable to talk to!
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Best Bar Experience
May 31, 2025Meander40390620454
The service was all exceptional especially Jonathan Cabanas and Roger Aree @ the Coktal Bar. By far the most entertaining and friendly members that I encountered. If you are a ever in Cancun the Ava is where to go.Until next time, never a good bye.
Amazing family getaway
May 30, 2025fernandomB3704TB
We had the opportunity to stay at AVA and take a couples massage preceded by a hydrotherapy at their Spa. By the way, the hotel is top notch, with high quality standards and delicious restaurants, the level of Customer service is through the roof. The experience at the Spa was magnificent, we enjoyed it so much that we were starting to be late for…
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We had the opportunity to stay at AVA and take a couples massage preceded by a hydrotherapy at their Spa. By the way, the hotel is top notch, with high quality standards and delicious restaurants, the level of Customer service is through the roof. The experience at the Spa was magnificent, we enjoyed it so much that we were starting to be late for our couple’s massage, but we spoke with Yulitzin at the Spa and she went the extra mile for us, she made sure we received the complete Hydrotherapy with a scalp massage that was amazing and it put the perfect bow for our experience. I would go back there for our next vacation without hesitation!
Thank you
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Ava for 16th birthday