AVA Cancun

Cancun, Mexico

Star rating

Oceanfront 2 Queen
AVA Bay
Copal
Veranda
Food District
Chez Moi
Chez Moi
Plaza MX
The Cocktail Bar
Central Oceanfront Room
Sundeck Suite
Sundeck Suite
Spa
Oceanfront 2 Queen
AVA Bay
Copal
Veranda
Food District
Chez Moi
Chez Moi
Plaza MX
The Cocktail Bar
Central Oceanfront Room
Sundeck Suite
Sundeck Suite
Spa

The hotel

Ready for a holiday that’s all about more? More luxury. More adventure. More unforgettable memories. Welcome to AVA Resort Cancun, where the Caribbean’s turquoise waves meet indulgent all-inclusive living. Located smack-bang on Cancun’s dazzling Hotel Zone, AVA boasts postcard-perfect ocean views and its very own sustainable lagoon (yep, a man-made paradise powered by eco-genius Crystal Lagoon tech). This shimmering turquoise haven is the heart of the resort—perfect for paddle boarding, kayaking, or just floating with a cocktail in hand. Now, let’s talk food and drink. AVA is basically a global foodie fest with 17 restaurants dishing up everything from modern Peruvian to classic Parisian. Evenings are a vibe too, with live music, theatrical shows, and a nightclub that keeps the beats pumping ‘til sunrise. Prefer downtime? The sprawling spa offers everything from hydrotherapy circuits to top-to-toe pampering.

Amenities

  • Kayaking
  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Games Room
  • Night Club
  • Restaurant
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Prime location in Cancun's Hotel Zone. Transfer time from Cancun Airport: 10 minutes.

Hotel information

1,622 rooms, suites and villas. All with a private terrace overlooking the ocean, spacious lounge area, two-person spa tub, smart TV, coffee machine and mini-bar (stocked with soda, bottled water and domestic beer). Master bathrooms with separate rain shower, toilet and double sinks. Oceanfront Rooms have a sofa bed (king only), spa-inspired bath, workspace, and private terrace with two-person spa tub. Rooms with 1 king-bed and sofa bed sleep 2 adults and 2 children (up to 12 years), or 2 adults and 1 teen (up to 17 years), or 2 queen beds sleep 3 adults and 1 child (up to 17 years), or 2 adults and 2 children (up to 17 years), or 1 adult and 3 children (up to 17 years).

All Inclusive includes: casual and à la carte dining. Beverages (including alcoholic drinks). 24-hour in-room service.

Room upgrades

Oceanfront Couples feature a master bedroom with 1 king bed, spa-inspired master bath with double rain showers and lounging tub, expansive closet space, and a private terrace with daybed and outdoor two-person spa tub, sleeping maximum 2 adults.

Central Oceanfront feature living space with TV room, comfortable sofa, master bedroom with 1 king bed and en-suite, private terrace, sunbed and lounge area, and a spa tub, sleeping maximum 2 adults.

Oceanfront F&F overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area, private terrace with L-sofa lounge and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).

F&F Sundeck Suite overlook Ava Bay and feature a master bedroom with 1 king bed, TV room with a daybed, living area with sofa, sundeck and outdoor living room, plus sun-tanning beds and a 6-person spa tub, sleeping maximum 2 adults and 2 children (up to 12 years and maximum 1 teen up to 17 years old), or 3 adults and 1 child (up to 12 years old).

17 restaurants and bars including: Bao (Asian Kitchen), Black Iron (woodfire grill), Chez Moi (French restaurant), Livo (Mediterranean cuisine), Veranda (Italian restaurant), Copal (Mexican restaurant), Kita (Teppanyaki Grill North), Minami (Teppanyaki Grill South), Food District (International Gastro Market), Plaza MX (Mexican Gastro Market), Copal Tacos, Aroma (cafe and bakery), Konos (ice creams and frozen yogurt), Bayside Cafe, Dez Day Club (food and craft cocktails exclusively for adults).

Nightly entertainment. Nightclub featuring local Tulum DJs.

6 pools including adults-only and a dedicated kids pool and water park. AVA Bay (a 2.8-acre sustainable lagoon powered by Crystal Lagoons® technology. This artificial saltwater bay provides an eco-friendly water playground where you can swim, kayak, or relax in floating cabanas). Spa* and beauty salon*. Gym with individual and group fitness, yoga, pilates and spin classes. Land and non-motorised water sports. 6 pickleball courts. Kids club (4-12 years) and Teen Lounge (including basketball, ping pong, bowling, AR gaming. 13-17 years). The Alley bowling*. Golf*. Laser Tag*. Escape room*. Arcade*.

Complimentary WiFi. 24-hour in-room service. Boutique shops*. Housekeeping daily service and turndown service.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (700)
  • Very good (169)
  • Average (101)
  • Poor (58)
  • Terrible (103)
Image of the Tripadvisor rating Great vacations

Aug 2, 2025 Passport584325

Good food, nice people. Excellent rooms and excellent service . Good entertainment, different shows . Bars with great live music and games
Image of the Tripadvisor rating Great place!

Aug 2, 2025 276veej

Excellent service all around, but we have to give a special shoutout to Axel—an absolute gem. He was incredibly attentive and went out of his way to help our family throughout our stay. From thoughtful tips that helped us make the most of our trip to patiently guiding us through different options, Axel truly made a difference. The highlight? He… Read more
Excellent service all around, but we have to give a special shoutout to Axel—an absolute gem. He was incredibly attentive and went out of his way to help our family throughout our stay. From thoughtful tips that helped us make the most of our trip to patiently guiding us through different options, Axel truly made a difference. The highlight? He tracked down a special drink for our eight-year-old son that wasn’t even available at the resort. That kind of care and effort is rare—and so appreciated. Thank you, Axel, for going above and beyond! The Judge family. Read less
Image of the Tripadvisor rating DO NOT VISIT THIS RESORT

Aug 1, 2025 Batsi C

I’m writing this as a caution to anyone considering AVA Resort Cancun. I will never return—and I will be posting this review across every travel site I can. 1. Butler assigned was completely useless: They claimed they'd help us make reservations—yet did nothing. When we did manage to get restaurant reservations, it was because we handled it… Read more
I’m writing this as a caution to anyone considering AVA Resort Cancun. I will never return—and I will be posting this review across every travel site I can. 1. Butler assigned was completely useless: They claimed they'd help us make reservations—yet did nothing. When we did manage to get restaurant reservations, it was because we handled it ourselves, not because of any help from him. 2. Forced 2‑hour timeshare pitch: We were made to sit through a pushy, two‑hour “presentation” promising spa treatments and a cabana in exchange. We got absolutely nothing—no spa appointments, no cabana, no value. 3. Non‑existent customer support: When we tried to confront someone about these broken promises, we were passed around between staff over and over. Nobody took ownership; everyone just shunted us along. 4. Excursion scheduled for 10:50 am vanished: We booked an off‑site activity in advance, but upon checking in we were told it was “not in the system” and was canceled. No heads up, no alternative offered. The manager was completely incompetent, his name is Lima. Also talked to another manager Axel who was extremely rude and kept rolling his eyes at me. Nobody can assist, all they do is congregate and speak in Spanish then look at you like you are crazy, no solutions are offered. Save your money and go to a resort where you will be treated like a paying customer. Read less
Image of the Tripadvisor rating Service=No Good

Jul 31, 2025 JayTraveler201 New York City, New York

This was my third time staying at Ava within the first year of its opening and unfortunately, it will be my last. If I’m being honest, coming for a 3rd time was on me and I blame myself for expecting different. They simply cannot handle the volume of guests they get. Despite paying a decent amount of money per night, their restaurants are always… Read more
This was my third time staying at Ava within the first year of its opening and unfortunately, it will be my last. If I’m being honest, coming for a 3rd time was on me and I blame myself for expecting different. They simply cannot handle the volume of guests they get. Despite paying a decent amount of money per night, their restaurants are always booked. If you can’t pre-reserve your restaurant choices, why even offer them. They claim they’re full but they sit half empty! The overall service from workers isn’t great. Other than one day, service by the pool was horrible and inconsistent. It seems as if we’re a nuisance rather than appreciated for spending money their resort. BTW, this is coming from one of the most relaxed vacationers you imagine. We don’t ask for much or anything for that matter at all! The managers attempted to rectify the situation but it was mostly over promise and under deliver. Even then, I kept it respectful and appreciated the “effort.” I won’t be returning and spending my money here going forward. Read less
Image of the Tripadvisor rating Ava resort for family

Jul 31, 2025 Katie B

This hotel was fantastic. The absolute best service. Our daily concierge, Israel was amazing!! He was kind, funny and helpful for my family of 4! He recommended we go on our own to Isla Mujeres. He helped us set up Uber that picked us up from lobby and return for 45$ round trip. The Ultramar ferry was easy to navigate. Israel’s friend Tristan on… Read more
This hotel was fantastic. The absolute best service. Our daily concierge, Israel was amazing!! He was kind, funny and helpful for my family of 4! He recommended we go on our own to Isla Mujeres. He helped us set up Uber that picked us up from lobby and return for 45$ round trip. The Ultramar ferry was easy to navigate. Israel’s friend Tristan on the island set us up with a golf cart and he made us an itinerary for the day. His family let us use their shop to go to the bathroom and change clothes. The souvenirs were reasonable and beautiful! Tristan drove us right to the ferry and helped us navigate. At the resort the food was fantastic-especially black Iron and teppanyaki. We did the escape room which was fun! The pool activities kept my kids entertained. We stayed in a F& F deck suite. For those wondering, the pullout trundle completely separated and we had 1 bed on either side of the TV space with a table between. It was a relief for them to have their own space and not bug each other. For reference my 15 yo old is 5’7” and my 13 yo is 5’5” and they fit fine. It was so dark they never woke up. My husband and I had the rest of the space to ourselves. We ordered breakfast almost every day and kids had dinner in 2 nights. Food was hot and fresh! The deck was gorgeous. The only criticism is there were no hooks or place to hang wet things. Thank god I packed my cruise items and had some of my own. This was a 10/10 trip! Read less