AVA Resort Cancun

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AVA Resort Cancun | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

5 stars

Ready for a holiday that’s all about more? More luxury. More adventure. More unforgettable memories. Welcome to AVA Resort Cancun, where the Caribbean’s turquoise waves meet indulgent all-inclusive living. Located smack-bang on Cancun’s dazzling Hotel Zone, AVA boasts postcard-perfect ocean views and its very own sustainable lagoon (yep, a man-made paradise powered by eco-genius Crystal Lagoon tech). This shimmering turquoise haven is the heart of the resort—perfect for paddle boarding, kayaking, or just floating with a cocktail in hand. Now, let’s talk food and drink. AVA is basically a global foodie fest with 17 restaurants dishing up everything from modern Peruvian to classic Parisian. Evenings are a vibe too, with live music, theatrical shows, and a nightclub that keeps the beats pumping ‘til sunrise. Prefer downtime? The sprawling spa offers everything from hydrotherapy circuits to top-to-toe pampering.

Amenities

Kayaking
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Games Room
Night Club
Restaurant
Spa
Swimming Pool
Beachfront location

Explore the local area

Prime location in Cancun's Hotel Zone. Transfer time from Cancun Airport: 10 minutes.

Hotel Information

Room Information
Room Upgrade Information

1,622 rooms, suites and villas. All with a private terrace overlooking the ocean, spacious lounge area, two-person spa tub, smart TV, coffee machine and mini-bar (stocked with soda, bottled water and domestic beer). Master bathrooms with separate rain shower, toilet and double sinks. Oceanfront Rooms have a sofa bed (king only), spa-inspired bath, workspace, and private terrace with two-person spa tub. Rooms with 1 king-bed and sofa bed sleep 2 adults and 2 children (up to 12 years), or 2 adults and 1 teen (up to 17 years), or 2 queen beds sleep 3 adults and 1 child (up to 17 years), or 2 adults and 2 children (up to 17 years), or 1 adult and 3 children (up to 17 years).

All Inclusive includes: casual and à la carte dining. Beverages (including alcoholic drinks). 24-hour in-room service.

Hotel details

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Dining

17 restaurants and bars including: Bao (Asian Kitchen), Black Iron (woodfire grill), Chez Moi (French restaurant), Livo (Mediterranean cuisine), Veranda (Italian restaurant), Copal (Mexican restaurant), Kita (Teppanyaki Grill North), Minami (Teppanyaki Grill South), Food District (International Gastro Market), Plaza MX (Mexican Gastro Market), Copal Tacos, Aroma (cafe and bakery), Konos (ice creams and frozen yogurt), Bayside Cafe, Dez Day Club (food and craft cocktails exclusively for adults).

Fun and Games

6 pools including adults-only and a dedicated kids pool and water park. AVA Bay (a 2.8-acre sustainable lagoon powered by Crystal Lagoons® technology. This artificial saltwater bay provides an eco-friendly water playground where you can swim, kayak, or relax in floating cabanas). Spa* and beauty salon*. Gym with individual and group fitness, yoga, pilates and spin classes. Land and non-motorised water sports. 6 pickleball courts. Kids club (4-12 years) and Teen Lounge (including basketball, ping pong, bowling, AR gaming. 13-17 years). The Alley bowling*. Golf*. Laser Tag*. Escape room*. Arcade*.

Entertainment

Nightly entertainment. Nightclub featuring local Tulum DJs.

Handy Stuff

Complimentary WiFi. 24-hour in-room service. Boutique shops*. Housekeeping daily service and turndown service.

Additional Information

* Denotes local charge.

Trip advisor rating

4.2/5

2,225 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

67%

Very Good

11%

Average

Poor

Terrible

“AVA Resort - Family Trip 2026”

Jul 21, 2026N9104IBkb

We had the absolute pleasure of having Dorian and David as our butlers during our family vacation at AVA, and I honestly can’t say enough good things about them. From the moment we booked our trip, they were already taking care of everything. Weeks before we even arrived, all of our dinner reservations and golf tee times were confirmed, and every request we had was handled quickly and effortlessly. We asked if our kids’ room could be directly beside ours, and when we checked in, everything was exactly as requested. What impressed me the most was how they handled the unexpected. Our daughter developed an ear infection during our stay, and within an hour of letting them know, they had gone off the resort, purchased the medication we needed, and had it delivered right to us. That level of care meant so much to our family and allowed us to enjoy the rest of our vacation instead of worrying. They also arranged a day pass for us at Hard Rock Cancun, and even coordinated with a butler there to make sure everything went smoothly from start to finish. It made the entire experience completely stress-free. This trip was to celebrate my husband’s birthday, and Dorian and David truly helped make it one we’ll never forget. They were always one step ahead, incredibly responsive, professional, and genuinely cared that our family had the best possible experience. Nothing ever felt like too much to ask. We’ve stayed at quite a few resorts over the years, and these two are easily among the best butlers we’ve ever had. If you’re coming to AVA and have the opportunity to request Dorian and David, do it—you won’t regret it. They go above and beyond in every way, and they were a huge part of what made this such an amazing family vacation. I can also make it read a little more like a genuine TripAdvisor review by adding a couple of small imperfections and a more conversational tone if that’s the style you usually write in.

“Disappointing stay - high-pressure sales and poor maintenance”

Jul 20, 2026James S

We had a highly frustrating experience at this resort. High-Pressure Sales: Upon arrival, we were subjected to an incredibly aggressive timeshare/membership presentation. When we declined to purchase, the sales team's demeanor changed drastically and they became very pushy and unprofessional. Subpar Rooms: The accommodations are quite dated. Multiple basic features in our room failed to work properly, including the door locks, air conditioning, and the shower. Poor Service: When we reported these maintenance issues, the response time was incredibly slow. Some problems took days to address, while others were never resolved at all during our stay. Handling of Complaints: When we brought our complaints to management, instead of properly fixing the issues, they attempted to offer us complimentary perks (like spa treatments and cabanas) in exchange for signing paperwork to prevent us from sharing our negative experience. I would recommend looking elsewhere if you want a relaxing vacation free of sales pitches and maintenance issues.

“Another amazing trip to AVA”

Jul 19, 2026russello847

What a great resort, with the entire staff being accommodating. Our Bulters, Estefania and Abraham were great, particularly Abraham who was outstanding and we asked for him to be our Butler during our return trip in August, when we will be celebrating our 50th wedding anniversary with 40 guests. Keep up the good work.

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Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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