AVA Resort Cancun

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AVA Resort Cancun | Cancun, Cancun | Virgin Atlantic Holidays

Cancun, Cancun

5 stars

Available offers

Booking Bonus: Complimentary 30 minute massage for two when staying 5 nights or more.Maximum 2 adults per room .The massage must be booked and used within the first 3 days of the stay. Terms and conditions apply. Blackout dates apply.

Ready for a holiday that’s all about more? More luxury. More adventure. More unforgettable memories. Welcome to AVA Resort Cancun, where the Caribbean’s turquoise waves meet indulgent all-inclusive living. Located smack-bang on Cancun’s dazzling Hotel Zone, AVA boasts postcard-perfect ocean views and its very own sustainable lagoon (yep, a man-made paradise powered by eco-genius Crystal Lagoon tech). This shimmering turquoise haven is the heart of the resort—perfect for paddle boarding, kayaking, or just floating with a cocktail in hand. Now, let’s talk food and drink. AVA is basically a global foodie fest with 17 restaurants dishing up everything from modern Peruvian to classic Parisian. Evenings are a vibe too, with live music, theatrical shows, and a nightclub that keeps the beats pumping ‘til sunrise. Prefer downtime? The sprawling spa offers everything from hydrotherapy circuits to top-to-toe pampering.

Amenities

Kayaking
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Games Room
Night Club
Restaurant
Spa
Swimming Pool
Beachfront location

Explore the local area

Prime location in Cancun's Hotel Zone. Transfer time from Cancun Airport: 10 minutes.

Hotel Information

Room Information
Room Upgrade Information

1,622 rooms, suites and villas. All with a private terrace overlooking the ocean, spacious lounge area, two-person spa tub, smart TV, coffee machine and mini-bar (stocked with soda, bottled water and domestic beer). Master bathrooms with separate rain shower, toilet and double sinks. Oceanfront Rooms have a sofa bed (king only), spa-inspired bath, workspace, and private terrace with two-person spa tub. Rooms with 1 king-bed and sofa bed sleep 2 adults and 2 children (up to 12 years), or 2 adults and 1 teen (up to 17 years), or 2 queen beds sleep 3 adults and 1 child (up to 17 years), or 2 adults and 2 children (up to 17 years), or 1 adult and 3 children (up to 17 years).

All Inclusive includes: casual and à la carte dining. Beverages (including alcoholic drinks). 24-hour in-room service.

Hotel details

Dining

17 restaurants and bars including: Bao (Asian Kitchen), Black Iron (woodfire grill), Chez Moi (French restaurant), Livo (Mediterranean cuisine), Veranda (Italian restaurant), Copal (Mexican restaurant), Kita (Teppanyaki Grill North), Minami (Teppanyaki Grill South), Food District (International Gastro Market), Plaza MX (Mexican Gastro Market), Copal Tacos, Aroma (cafe and bakery), Konos (ice creams and frozen yogurt), Bayside Cafe, Dez Day Club (food and craft cocktails exclusively for adults).

Fun and Games

6 pools including adults-only and a dedicated kids pool and water park. AVA Bay (a 2.8-acre sustainable lagoon powered by Crystal Lagoons® technology. This artificial saltwater bay provides an eco-friendly water playground where you can swim, kayak, or relax in floating cabanas). Spa* and beauty salon*. Gym with individual and group fitness, yoga, pilates and spin classes. Land and non-motorised water sports. 6 pickleball courts. Kids club (4-12 years) and Teen Lounge (including basketball, ping pong, bowling, AR gaming. 13-17 years). The Alley bowling*. Golf*. Laser Tag*. Escape room*. Arcade*.

Entertainment

Nightly entertainment. Nightclub featuring local Tulum DJs.

Handy Stuff

Complimentary WiFi. 24-hour in-room service. Boutique shops*. Housekeeping daily service and turndown service.

Additional Information

* Denotes local charge.

Trip advisor rating

4.2/5

2,375 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

67%

Very Good

12%

Average

Poor

Terrible

“It's ok. Not our type of place.”

Sep 22, 2026Soniebaloni

We stayed at Ava with a group of friends who are Legendary members. They enjoyed their stay, but our experience was a little different. The resort can feel a little overwhelming, especially if you're looking for rest and relaxation. It's a large resort and we often preferred to walk down the room corridor than the main hallways to avoid crowds. We often encountered a couple of adolescents riding their scooters up and down the main hallway. I understand that it's a large resort, but didn't think riding scooters was appropriate. If you're traveling with young children, bring a stroller or a wagon. You'll need it. Our room was spacious. We didn't enjoy the hot tub on the balcony as much as we would have because of the smell from decomposing sargassum on the beach. It was bad. There are plenty of poolside chairs, but poolside service can be a little slow. For a resort this size, especially with the resort being at 80% occupancy during our stay, we would expect more servers. It often took over 30-40 mins to get our food. One of the servers suggested we order food way before we felt hungry. My husband ordered drinks with a certain type of tequila and often had to return the drinks because they were made with a cheaper tequila than the one requested. It was hit or miss with the food. Some food was ok. Copal taqueria was good. They offer a variety of tacos for when you want a quick and easy bite. Konos was always a nice treat. Veranda was ok. Nothing extraordinary. The timeshare salespeople are very pesky and persistent. They called our room every morning at 8:30 am to say, "We noticed you're traveling with member X and you haven't taken advantage of the benefits. Join us for a talk." They also called in the afternoon. At some point, I disconnected the phone because it woke up our toddler from her nap. My husband agreed to join the "talk" to get the benefit of a pool cabana for the day. He was told that I also needed to join and that I could leave after 15 mins, but that wasn't the case. I left shortly after breakfast because my daughter wanted to go to the pool, but the salesperson wasn't happy because the "cameras are watching." There are some positives such the service and food at Livo (special thanks to our server Eligio and chef Eleazar for our special requests), special thanks to Jorge at Plaza MX for outstanding service, and Arturo at our pool cabana. Do people like this place? Yes. Do we? Not really. Would we return even for a free stay? No thank you.

“Great Vacation”

Sep 21, 2026Courtney M

Butlers Jesse, AB, Manolo were excellent! Food was amazing!

“Superb service”

Sep 20, 2026Shane G

Both Jessy and AB are amazing and truly cared about our enjoyment. Last day today so we are making the most of it!

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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