Conrad Tulum Riviera Maya

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Conrad Tulum Riviera Maya | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

5+ stars

Hidden away on Mexico’s Riviera Maya, the Conrad Tulum isn’t just a hotel - it’s a full-blown vibe. Think five-star barefoot luxury, where ancient Mayan energy meets modern indulgence. One minute you’re sipping cocktails in your private plunge pool, the next you’re off to explore sacred cenotes, jungle ruins and beachy boho bars. Set between lush jungle and turquoise sea, this eco-chic retreat brings zen by the bucketload. We're talking spacious suites with spa-like bathrooms, private terraces and hammocks made for lazy mornings. The spa? Unreal. Foodies, strap in. With 11 restaurants and bars, your tastebuds are going on a world tour - from Yucatán flavours to sushi with a sea breeze. And if you’re not sipping a smoky mezcal cocktail at the rooftop bar as the sun dips into the Caribbean? You’re doing it wrong. It’s ideal for couples, solo travellers and luxe-loving adventurers who want all the beach without the bland. Whether you’re chasing sunsets, snorkelling coral reefs, or just want an excuse to live in a kaftan, the Conrad Tulum brings the wow factor in spades.

Amenities

Snorkelling
Kids Club
Teen Club
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

Nestled in a secluded cove just outside Tulum, Mexico. Transfer time from Cancun airport: 2 hours.

Hotel Information

Room Information
Room Upgrade Information

349 elegantly designed rooms and suites. All with a spa bathroom with double sinks, separate areas for sitting and dining, and a private balcony with a plunge pool. Tropical View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Hotel details

Dining

11 restaurants and bars including: Arbolea (self-serve buffet, breakfast), Autor (signature restaurant with tasting menu, modern Mexican cuisine. Open for dinner), Maratea (dinner and drinks), Kengai (Japanese, dinner), Ukai (sushi, soups, and salads, dinner), Ultramar (pool bar, snacks and drinks), 3 chiringuitos (open-air beach bars, serving light meals and snacks), Chaak bar.

Fun and Games

5 pools. Private beach and safe for snorkelling. Spa* (with 16 treatment rooms, wet areas and salon). Fitness centre. Kids club and teens corner. Wine tour*. Agave tasting*. Running club. Yoga classes. Pilates.

Handy Stuff

Complimentary WiFi. Concierge service. Room service*.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* denotes local charge.

Trip advisor rating

4.6/5

872 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

83%

Very Good

Average

Poor

Terrible

“Why did you cheap out with no Smart TV or PPV option for English speaking guests wanting to watch a movie?”

Oct 19, 2025Jerry Z

Beautiful property with a few major flaws. After a wonderful day in Tulum we wanted to relax and watch a movie in our room. We had an upgraded Ceiba suite. There are NO smart TV's in the entire resort. You cannot watch your own Netflix or any other streaming app on the nice new TV. Also there is no PPV to watch a movie! The ONLY option is to watch spanish language movies on the local cable service. How can this be???? This is a high-end luxury property that is only 1 year old and they have no current technology in your room?????? We were told we could watch on our own laptop but sadly we don't own one and were left to stream on our tiny screens of our tablet mini. Secondly, the restaurants were subpar quality food. The service was excellent but we ate at the Mediterranean option twice and the Japanese once and were very unimpressed with the food.

“Great family vacation!”

Oct 19, 2025Lmbtzf44

We had a great family vacation at the Conrad!The staff were very friendly and accommodating. Our kids (ages 4 & 7) absolutely loved the kids club. They begged to go every day. Ruth and Mariana were amazing and so great with the kids!

“Approachable Luxury on the Riviera Maya”

Oct 19, 2025kenzone83

We had a great experience at the Conrad Tulum on the Riviera Maya. Overall, the wonderfully designed property, warm, welcoming staff, and pleasing food options led to a memorable and relaxing vacation. Some key positives: - The resort is sprawling, in a good way, with lots of local flora (and occasional fauna), a nice usable beach, and well-thought out furniture and architectural features - The staff were always very friendly and accommodating - special thanks to Yessenia at Ultra Mar pool bar, Carlos at morning beachside Yoga/Pilates and Gustavo at Arbolea patio breakfast (free for two each day per room thanks to HHonors diamond status) - We had a tropical view room, which we thought would be less than the ocean view, but actually provided some nice privacy and views of the jungle (bonus points for being in Casa 2 near the main areas) - Housekeeping did a great job, with small touches like organizing items on the sink and wrapping charging cords with complimentary Conrad cable wraps - The Conrad spa was very relaxing and worth the splurge (though discounts given during the week); the area was nicely designed and massages were on point - Food and beverage options gave good variety with our favorites being Maratea and Autor Some small opportunities: - The coffee shop lacked some variety, especially in flavors, where either only simple syrup or vanilla were available each day - There was some evening musical entertainment, which was nice, but additional options during the day to engage more with local culture and other guests would have been nice - The leaf blowers were going each AM by 7:30, which interrupted outside yoga, alongside the many mosquitoes (don’t forget the bug spray!) - Some areas were slippery or not well lit at night, leading to some close calls on tripping Overall, we would return to this hotel in a heartbeat for a relaxing Mexican getaway!

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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