Conrad Tulum Riviera Maya

Cancun, Mexico

Star rating

Tropical View Guestroom
Tropical View Guestroom
Ultramar
Ukai
Maratea
Kids and Teens Club
Kids and Teens Club
Kengai
Kengai
Chaak Bar
Cafetal
Autor
Autor
Arbolea
Arbolea
Partial Ocean View Guestroom
Partial Ocean View Guestroom
Ocean View Suite
Ceiba Ocean View Suite
Ocean View Suite
Tropical View Guestroom
Tropical View Guestroom
Ultramar
Ukai
Maratea
Kids and Teens Club
Kids and Teens Club
Kengai
Kengai
Chaak Bar
Cafetal
Autor
Autor
Arbolea
Arbolea
Partial Ocean View Guestroom
Partial Ocean View Guestroom
Ocean View Suite
Ceiba Ocean View Suite
Ocean View Suite

The hotel

Hidden away on Mexico’s Riviera Maya, the Conrad Tulum isn’t just a hotel - it’s a full-blown vibe. Think five-star barefoot luxury, where ancient Mayan energy meets modern indulgence. One minute you’re sipping cocktails in your private plunge pool, the next you’re off to explore sacred cenotes, jungle ruins and beachy boho bars. Set between lush jungle and turquoise sea, this eco-chic retreat brings zen by the bucketload. We're talking spacious suites with spa-like bathrooms, private terraces and hammocks made for lazy mornings. The spa? Unreal. Foodies, strap in. With 11 restaurants and bars, your tastebuds are going on a world tour - from Yucatán flavours to sushi with a sea breeze. And if you’re not sipping a smoky mezcal cocktail at the rooftop bar as the sun dips into the Caribbean? You’re doing it wrong. It’s ideal for couples, solo travellers and luxe-loving adventurers who want all the beach without the bland. Whether you’re chasing sunsets, snorkelling coral reefs, or just want an excuse to live in a kaftan, the Conrad Tulum brings the wow factor in spades.

Amenities

  • Snorkelling
  • Kids Club
  • Teen Club
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Nestled in a secluded cove just outside Tulum, Mexico. Transfer time from Cancun airport: 2 hours.

Hotel information

349 elegantly designed rooms and suites. All with a spa bathroom with double sinks, separate areas for sitting and dining, and a private balcony with a plunge pool. Tropical View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Partial Ocean View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Ocean View Guestroom with 1 king-size bed or 2 queen beds, sleeping maximum 4 guests.

Tropical View Suites are 1,065 sq. ft. and offer a living room and dining area, private balcony with plunge pool, spa-like bathroom with double sinks, soaking tub and rainfall shower, sitting area, and 1 king bed, sleeping maximum 2 guests.

Ocean View Suites are also available, sleeping maximum 2 guests.

Ceiba Club

For an elevated experience, opt for the Ceiba Club which offers:

- Private check-in and concierge services

- Exclusive pool and beach areas

- Complimentary overnight in-room dining and complimentary snacks and soft drinks from the mini-bar

- Food and beverage experience: Wine Tour Experience or Agave Tasting

- Spa discounts and additional perks.

11 restaurants and bars including: Arbolea (self-serve buffet, breakfast), Autor (signature restaurant with tasting menu, modern Mexican cuisine. Open for dinner), Maratea (dinner and drinks), Kengai (Japanese, dinner), Ukai (sushi, soups, and salads, dinner), Ultramar (pool bar, snacks and drinks), 3 chiringuitos (open-air beach bars, serving light meals and snacks), Chaak bar.

5 pools. Private beach and safe for snorkelling. Spa* (with 16 treatment rooms, wet areas and salon). Fitness centre. Kids club and teens corner. Wine tour*. Agave tasting*. Running club. Yoga classes. Pilates. 

Complimentary WiFi. Concierge service. Room service*. 

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (689)
  • Very good (49)
  • Average (30)
  • Poor (20)
  • Terrible (45)
Image of the Tripadvisor rating Relaxing Retreat

Jul 28, 2025 Dolores R

Wonderful experience! Staff very friendly and helpful. Enjoyed the hotel amenities including the morning yoga and mediation classes.
Image of the Tripadvisor rating You’ve never seen those colors!

Jul 25, 2025 prizwis Bham

OMG the beach at this resort is mesmerizing! Such a peaceful place! Highly recommended! Not to be missed! The gym was ok. The food was delicious. The rooms were so pretty. Las but not least the service was outstanding!
Image of the Tripadvisor rating Conrad Tulum

Jul 15, 2025 BCEG Philadelphia, Pennsylvania

Carlos at the gym was wonderful with his classes Did Pilates yoga and other classes they had during the day very nice experience good for your body and mind I hope to be back and enjoy more classes. The only negative thing is the amount of seaweed that is located on the beach. It is excessive.
Image of the Tripadvisor rating The kids Club is amazing

Jul 14, 2025 Veronica M

The kids club was amazing! The kids have so much fun and they did so many activities with Ruth and Mariana, always very nice and very gentle.
Image of the Tripadvisor rating Unforgettable Stay at Conrad Tulum — We Can’t Wait to Come Back!

Jul 14, 2025 danielle w Los Angeles, California

My boyfriend and I just returned from our first stay at the Conrad Tulum, and we can honestly say it was one of the most relaxing, memorable trips we’ve ever taken. From the moment we arrived, everything was stunning — the design, the service, the food, and the peaceful energy of the property. They truly think of every detail when you are there.… Read more
My boyfriend and I just returned from our first stay at the Conrad Tulum, and we can honestly say it was one of the most relaxing, memorable trips we’ve ever taken. From the moment we arrived, everything was stunning — the design, the service, the food, and the peaceful energy of the property. They truly think of every detail when you are there. Every staff member was kind, outgoing, and always had a smile on their face. One of the biggest highlights of our trip was dining at Kengai. We were absolutely blown away by the experience as well as the food, and Israel made it truly unforgettable. He went above and beyond to make us feel welcome, gave thoughtful recommendations, complimentary dishes, and made the evening feel so special (it was my birthday and he went the extra mile each time) — we loved it so much, we came back for a second time before leaving! He genuinely made our trip. We also want to give a special thank you to Jovanny at Arbolea, his warmth and attentiveness each morning made our breakfasts a joy. From the fresh juices to the thoughtful service, it was the perfect start to our days. The food at every restaurant was phenomenal. Each meal felt intentional, fresh, and beautifully presented. The atmosphere at the resort is peaceful and luxurious without being overdone; we felt truly able to unwind and recharge in this stunning Oasis. We can't wait to return to Conrad Tulum. Thank you for making our stay so special! Read less