Conrad Tulum Riviera Maya

Cancun, Mexico

Star rating

Tropical View Guestroom
Tropical View Guestroom
Ultramar
Ukai
Maratea
Kids and Teens Club
Kids and Teens Club
Kengai
Kengai
Chaak Bar
Cafetal
Autor
Autor
Arbolea
Arbolea
Partial Ocean View Guestroom
Partial Ocean View Guestroom
Ocean View Suite
Ceiba Ocean View Suite
Ocean View Suite
Tropical View Guestroom
Tropical View Guestroom
Ultramar
Ukai
Maratea
Kids and Teens Club
Kids and Teens Club
Kengai
Kengai
Chaak Bar
Cafetal
Autor
Autor
Arbolea
Arbolea
Partial Ocean View Guestroom
Partial Ocean View Guestroom
Ocean View Suite
Ceiba Ocean View Suite
Ocean View Suite

The hotel

Hidden away on Mexico’s Riviera Maya, the Conrad Tulum isn’t just a hotel - it’s a full-blown vibe. Think five-star barefoot luxury, where ancient Mayan energy meets modern indulgence. One minute you’re sipping cocktails in your private plunge pool, the next you’re off to explore sacred cenotes, jungle ruins and beachy boho bars. Set between lush jungle and turquoise sea, this eco-chic retreat brings zen by the bucketload. We're talking spacious suites with spa-like bathrooms, private terraces and hammocks made for lazy mornings. The spa? Unreal. Foodies, strap in. With 11 restaurants and bars, your tastebuds are going on a world tour - from Yucatán flavours to sushi with a sea breeze. And if you’re not sipping a smoky mezcal cocktail at the rooftop bar as the sun dips into the Caribbean? You’re doing it wrong. It’s ideal for couples, solo travellers and luxe-loving adventurers who want all the beach without the bland. Whether you’re chasing sunsets, snorkelling coral reefs, or just want an excuse to live in a kaftan, the Conrad Tulum brings the wow factor in spades.

Amenities

  • Snorkelling
  • Kids Club
  • Teen Club
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Nestled in a secluded cove just outside Tulum, Mexico. Transfer time from Cancun airport: 2 hours.

Hotel information

349 elegantly designed rooms and suites. All with a spa bathroom with double sinks, separate areas for sitting and dining, and a private balcony with a plunge pool. Tropical View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Partial Ocean View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Ocean View Guestroom with 1 king-size bed or 2 queen beds, sleeping maximum 4 guests.

Tropical View Suites are 1,065 sq. ft. and offer a living room and dining area, private balcony with plunge pool, spa-like bathroom with double sinks, soaking tub and rainfall shower, sitting area, and 1 king bed, sleeping maximum 2 guests.

Ocean View Suites are also available, sleeping maximum 2 guests.

Ceiba Club

For an elevated experience, opt for the Ceiba Club which offers:

- Private check-in and concierge services

- Exclusive pool and beach areas

- Complimentary overnight in-room dining and complimentary snacks and soft drinks from the mini-bar

- Food and beverage experience: Wine Tour Experience or Agave Tasting

- Spa discounts and additional perks.

11 restaurants and bars including: Arbolea (self-serve buffet, breakfast), Autor (signature restaurant with tasting menu, modern Mexican cuisine. Open for dinner), Maratea (dinner and drinks), Kengai (Japanese, dinner), Ukai (sushi, soups, and salads, dinner), Ultramar (pool bar, snacks and drinks), 3 chiringuitos (open-air beach bars, serving light meals and snacks), Chaak bar.

5 pools. Private beach and safe for snorkelling. Spa* (with 16 treatment rooms, wet areas and salon). Fitness centre. Kids club and teens corner. Wine tour*. Agave tasting*. Running club. Yoga classes. Pilates. 

Complimentary WiFi. Concierge service. Room service*. 

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (698)
  • Very good (50)
  • Average (30)
  • Poor (20)
  • Terrible (45)
Image of the Tripadvisor rating Six Stars

Aug 11, 2025 Thomas C

Wow. What an incredible experience. We stayed 6 nights at Conrad Tulum which is a fantastic hotel for relaxing. A family of 4, 2 adults and 2 kids 10+14. Everything from the beginning of the welcome was great. The hotel is large with a good set of pools. What we really found great of the very relaxed athmosphere of Tulum. Breakfast buffet was… Read more
Wow. What an incredible experience. We stayed 6 nights at Conrad Tulum which is a fantastic hotel for relaxing. A family of 4, 2 adults and 2 kids 10+14. Everything from the beginning of the welcome was great. The hotel is large with a good set of pools. What we really found great of the very relaxed athmosphere of Tulum. Breakfast buffet was amazing. Yobani made sure our breakfast was a good experience. Carlos made sure morning Yoga at the beach was a delight, and lastly even though I was the only one that had signed up, Conrad still completed the 90 minutes Mexican wine experience (thank you!), as well as receiving the Mexican wine history book from the concierge Ricardo. Another feature that was very fun for the family was the many leaguanas (small and large (+40cm)) that was around the property. They dont do anything, but it was great experiencing a bit of jungle feel. We all felt this as a very special vacation and we always felt extremely welcome. Probably one of the best hotel experiences we have tried. Thank you. Read less
Image of the Tripadvisor rating Great experience

Aug 9, 2025 Kelly M

We had a great time with Angie and Rocio at hand craft activities. They are very helpful, friendly and attentive. Great experience. Thank you!
Image of the Tripadvisor rating Sunrise 🙂

Aug 5, 2025 jackeline a

Amazing place.. I did sunrise yoga with Carlos and I was a unite experience. He’s incredible. If you go there you must try it.
Image of the Tripadvisor rating Gorgeous hotel suffering from mediocre restaurants and poor location.

Aug 2, 2025 Glenn B Washington DC, District of Columbia

Gorgeous hotel suffering from mediocre restaurants and no vibe. The biggest issue we experienced was a beach covered in Sargassum- trucks of it- and the rotting organic matter caused a stench. The restaurants were the most disappointing with no casual (Mexican) dining options and most restaurants save the buffet breakfast were expensive and food… Read more
Gorgeous hotel suffering from mediocre restaurants and no vibe. The biggest issue we experienced was a beach covered in Sargassum- trucks of it- and the rotting organic matter caused a stench. The restaurants were the most disappointing with no casual (Mexican) dining options and most restaurants save the buffet breakfast were expensive and food poorly prepared. Finally, the location is close to nothing and transport options are very expensive. Read less
Image of the Tripadvisor rating Carlos is amazing!

Aug 2, 2025 Laura B

The hotel is wonderful! We just completed a CUSTOM SPIN CLASS WITH Carlos! It was amazing!!! I have never had a hotel do that!