Conrad Tulum Riviera Maya

Cancun, Mexico

Star rating

Tropical View Guestroom
Tropical View Guestroom
Ultramar
Ukai
Maratea
Kids and Teens Club
Kids and Teens Club
Kengai
Kengai
Chaak Bar
Cafetal
Autor
Autor
Arbolea
Arbolea
Partial Ocean View Guestroom
Partial Ocean View Guestroom
Ocean View Suite
Ceiba Ocean View Suite
Ocean View Suite
Tropical View Guestroom
Tropical View Guestroom
Ultramar
Ukai
Maratea
Kids and Teens Club
Kids and Teens Club
Kengai
Kengai
Chaak Bar
Cafetal
Autor
Autor
Arbolea
Arbolea
Partial Ocean View Guestroom
Partial Ocean View Guestroom
Ocean View Suite
Ceiba Ocean View Suite
Ocean View Suite

The hotel

Hidden away on Mexico’s Riviera Maya, the Conrad Tulum isn’t just a hotel - it’s a full-blown vibe. Think five-star barefoot luxury, where ancient Mayan energy meets modern indulgence. One minute you’re sipping cocktails in your private plunge pool, the next you’re off to explore sacred cenotes, jungle ruins and beachy boho bars. Set between lush jungle and turquoise sea, this eco-chic retreat brings zen by the bucketload. We're talking spacious suites with spa-like bathrooms, private terraces and hammocks made for lazy mornings. The spa? Unreal. Foodies, strap in. With 11 restaurants and bars, your tastebuds are going on a world tour - from Yucatán flavours to sushi with a sea breeze. And if you’re not sipping a smoky mezcal cocktail at the rooftop bar as the sun dips into the Caribbean? You’re doing it wrong. It’s ideal for couples, solo travellers and luxe-loving adventurers who want all the beach without the bland. Whether you’re chasing sunsets, snorkelling coral reefs, or just want an excuse to live in a kaftan, the Conrad Tulum brings the wow factor in spades.

Amenities

  • Snorkelling
  • Kids Club
  • Teen Club
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Nestled in a secluded cove just outside Tulum, Mexico. Transfer time from Cancun airport: 2 hours.

Hotel information

349 elegantly designed rooms and suites. All with a spa bathroom with double sinks, separate areas for sitting and dining, and a private balcony with a plunge pool. Tropical View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Partial Ocean View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Ocean View Guestroom with 1 king-size bed or 2 queen beds, sleeping maximum 4 guests.

Tropical View Suites are 1,065 sq. ft. and offer a living room and dining area, private balcony with plunge pool, spa-like bathroom with double sinks, soaking tub and rainfall shower, sitting area, and 1 king bed, sleeping maximum 2 guests.

Ocean View Suites are also available, sleeping maximum 2 guests.

Ceiba Club

For an elevated experience, opt for the Ceiba Club which offers:

- Private check-in and concierge services

- Exclusive pool and beach areas

- Complimentary overnight in-room dining and complimentary snacks and soft drinks from the mini-bar

- Food and beverage experience: Wine Tour Experience or Agave Tasting

- Spa discounts and additional perks.

11 restaurants and bars including: Arbolea (self-serve buffet, breakfast), Autor (signature restaurant with tasting menu, modern Mexican cuisine. Open for dinner), Maratea (dinner and drinks), Kengai (Japanese, dinner), Ukai (sushi, soups, and salads, dinner), Ultramar (pool bar, snacks and drinks), 3 chiringuitos (open-air beach bars, serving light meals and snacks), Chaak bar.

5 pools. Private beach and safe for snorkelling. Spa* (with 16 treatment rooms, wet areas and salon). Fitness centre. Kids club and teens corner. Wine tour*. Agave tasting*. Running club. Yoga classes. Pilates. 

Complimentary WiFi. Concierge service. Room service*. 

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (668)
  • Very good (46)
  • Average (30)
  • Poor (18)
  • Terrible (44)
Image of the Tripadvisor rating Conrad Tulum

May 25, 2025 Kathleen B

Kids Club goes above and beyond expectations! My kids are 3 & 5 and wanted to go to the Kids Club everyday. Shamara, Ivette, Ruth, Rocio, Angie and Jose are great!! Cenotes in the morning and kids club in the afternoon can’t be beat. - Brooks Family
Image of the Tripadvisor rating Won’t make this mistake again!

May 21, 2025 David U

This hotel ended up being a total failure! Not only was the food horrible but the service was spotty at best! When it came time to check out there were so many additional charges that didn’t pertain to our stay but they continued to dispute them! After several hours things were ironed out! We don’t drink so we had the alcohol removed from our… Read more
This hotel ended up being a total failure! Not only was the food horrible but the service was spotty at best! When it came time to check out there were so many additional charges that didn’t pertain to our stay but they continued to dispute them! After several hours things were ironed out! We don’t drink so we had the alcohol removed from our room and they not only want to charge us once but twice for something we didn’t use! I guess adding four or five hundred dollars a night isn’t a big deal if you are paying more than a 1000 dollars a night for a small suite! Ridiculous, no real beach but the view was pretty spectacular! The only thing it has going for it! Read less
Image of the Tripadvisor rating Fun event.

May 14, 2025 Compass51652917345

Just got back from an unforgettable trip to Tulum, and while the ancient ruins and stunning beaches were incredible, a major highlight was definitely working with Rocio and Jose macrame dreamcatchers, you guys were great! Thank you for your patience.
Image of the Tripadvisor rating Tania and Fani from Arbolea are wonderful!

May 2, 2025 Leah H

Tania and Fani from Arbolea were absolutely amazing! They were kind, inviting and warm. They always greeted us with such genuine sincerity and the warmest welcome. Their service is top notch and always respond to requests with an open mind and willingness to provide the best service. They made the experience worth every second of our stay. I’ll… Read more
Tania and Fani from Arbolea were absolutely amazing! They were kind, inviting and warm. They always greeted us with such genuine sincerity and the warmest welcome. Their service is top notch and always respond to requests with an open mind and willingness to provide the best service. They made the experience worth every second of our stay. I’ll definitely come back when I get the chance! Read less
Image of the Tripadvisor rating I never wanted to leave!!

May 1, 2025 Grace K

This was my first time staying at a 5 star luxury Hilton property, and all I can say is WOW! Our arrival experience was seamless and Alejandro was wonderful during our check-in. Our room was beautiful with an ocean view, the housekeeping team were so sweet and attentive. We went to Autor on our first night and did the tasting menu which was… Read more
This was my first time staying at a 5 star luxury Hilton property, and all I can say is WOW! Our arrival experience was seamless and Alejandro was wonderful during our check-in. Our room was beautiful with an ocean view, the housekeeping team were so sweet and attentive. We went to Autor on our first night and did the tasting menu which was great, I wish I could remember the name of our server as he was brilliant, so knowledgeable and we loved his storytelling with each dish. Gabriel at the bar was also great and took our preferences into account to make us some amazing cocktails! Breakfast at Arbolea was probably my favourite part of our days at Conrad - the range of food on offer was unlike any Hilton breakfast buffet I’ve experienced. Mauricio was hilarious and attentive - we loved being served by him in the mornings. Every single team member we met was so lovely - nothing was too much. An all round incredible experience that I will be talking about for years to come, before I can come back!! Thank you all! :) Read less