Conrad Tulum Riviera Maya

Cancun, Mexico

Star rating

Tropical View Guestroom
Tropical View Guestroom
Ultramar
Ukai
Maratea
Kids and Teens Club
Kids and Teens Club
Kengai
Kengai
Chaak Bar
Cafetal
Autor
Autor
Arbolea
Arbolea
Partial Ocean View Guestroom
Partial Ocean View Guestroom
Ocean View Suite
Ceiba Ocean View Suite
Ocean View Suite
Tropical View Guestroom
Tropical View Guestroom
Ultramar
Ukai
Maratea
Kids and Teens Club
Kids and Teens Club
Kengai
Kengai
Chaak Bar
Cafetal
Autor
Autor
Arbolea
Arbolea
Partial Ocean View Guestroom
Partial Ocean View Guestroom
Ocean View Suite
Ceiba Ocean View Suite
Ocean View Suite

The hotel

Hidden away on Mexico’s Riviera Maya, the Conrad Tulum isn’t just a hotel - it’s a full-blown vibe. Think five-star barefoot luxury, where ancient Mayan energy meets modern indulgence. One minute you’re sipping cocktails in your private plunge pool, the next you’re off to explore sacred cenotes, jungle ruins and beachy boho bars. Set between lush jungle and turquoise sea, this eco-chic retreat brings zen by the bucketload. We're talking spacious suites with spa-like bathrooms, private terraces and hammocks made for lazy mornings. The spa? Unreal. Foodies, strap in. With 11 restaurants and bars, your tastebuds are going on a world tour - from Yucatán flavours to sushi with a sea breeze. And if you’re not sipping a smoky mezcal cocktail at the rooftop bar as the sun dips into the Caribbean? You’re doing it wrong. It’s ideal for couples, solo travellers and luxe-loving adventurers who want all the beach without the bland. Whether you’re chasing sunsets, snorkelling coral reefs, or just want an excuse to live in a kaftan, the Conrad Tulum brings the wow factor in spades.

Amenities

  • Snorkelling
  • Kids Club
  • Teen Club
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Nestled in a secluded cove just outside Tulum, Mexico. Transfer time from Cancun airport: 2 hours.

Hotel information

349 elegantly designed rooms and suites. All with a spa bathroom with double sinks, separate areas for sitting and dining, and a private balcony with a plunge pool. Tropical View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Partial Ocean View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Ocean View Guestroom with 1 king-size bed or 2 queen beds, sleeping maximum 4 guests.

Tropical View Suites are 1,065 sq. ft. and offer a living room and dining area, private balcony with plunge pool, spa-like bathroom with double sinks, soaking tub and rainfall shower, sitting area, and 1 king bed, sleeping maximum 2 guests.

Ocean View Suites are also available, sleeping maximum 2 guests.

Ceiba Club

For an elevated experience, opt for the Ceiba Club which offers:

- Private check-in and concierge services

- Exclusive pool and beach areas

- Complimentary overnight in-room dining and complimentary snacks and soft drinks from the mini-bar

- Food and beverage experience: Wine Tour Experience or Agave Tasting

- Spa discounts and additional perks.

11 restaurants and bars including: Arbolea (self-serve buffet, breakfast), Autor (signature restaurant with tasting menu, modern Mexican cuisine. Open for dinner), Maratea (dinner and drinks), Kengai (Japanese, dinner), Ukai (sushi, soups, and salads, dinner), Ultramar (pool bar, snacks and drinks), 3 chiringuitos (open-air beach bars, serving light meals and snacks), Chaak bar.

5 pools. Private beach and safe for snorkelling. Spa* (with 16 treatment rooms, wet areas and salon). Fitness centre. Kids club and teens corner. Wine tour*. Agave tasting*. Running club. Yoga classes. Pilates. 

Complimentary WiFi. Concierge service. Room service*. 

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (707)
  • Very good (51)
  • Average (30)
  • Poor (20)
  • Terrible (45)
Image of the Tripadvisor rating Wishing more days to enjoy this place

Sep 4, 2025 While-U-Can Medford, Oregon

There are no words enough to express how great this place was. From the moment we arrived, there was a complementary valet welcoming us with refreshing wet clothes. Then hosts (Frida) welcomed us with drinks and checked us in. They took us to our room in a golf cart and carried our luggage. Our room was full of amenities such as waters,… Read more
There are no words enough to express how great this place was. From the moment we arrived, there was a complementary valet welcoming us with refreshing wet clothes. Then hosts (Frida) welcomed us with drinks and checked us in. They took us to our room in a golf cart and carried our luggage. Our room was full of amenities such as waters, Nescafé, tea and more. The room was well decorated and again welcoming us with a bag. They provided services twice a day if it was required. Again refilling water and coffee and ask if we needed anything. Swimming pool water was warm and relaxing providing towels. They have restaurants which you have to reserve ahead of time. Breakfast buffet was amazing (recommended). Jacobo provided a great service. Food was delicious. We could swim in the ocean because of the sargasso, seaweed like. I was told the beach is better from late October thru March. Overall. This was a great place to spend a few days relaxing. The place is wonderful but what makes it even better is the staff who are professional, kind, informative and eager to please. Hopefully we can come back and spend more time. Read less
Image of the Tripadvisor rating Absolutely stunning hotel in Tulum

Aug 30, 2025 Ignaciodmm Madrid, Spain

The Conrad Tulum Riviera Maya is an exceptional hotel, offering thoughtfully designed facilities. The variety and quality of its restaurants are equally impressive. During my stay, I had the pleasure of interacting with several team members, all of whom were very attentive and helpful. I would especially like to recognize Joshua from Author,… Read more
The Conrad Tulum Riviera Maya is an exceptional hotel, offering thoughtfully designed facilities. The variety and quality of its restaurants are equally impressive. During my stay, I had the pleasure of interacting with several team members, all of whom were very attentive and helpful. I would especially like to recognize Joshua from Author, Mauricio at breakfast, and Adriana from sales. Thank you! Read less
Image of the Tripadvisor rating Amazing resort and exceptional service!

Aug 29, 2025 Sophia S

We had an amazing trip at this beautiful resort! A big thank you to Jesús, our incredible server by the pool. His hospitality was truly above and beyond—always attentive, friendly, and thoughtful. He even surprised us with a special drink served in a pineapple, which was such a fun and memorable touch! Also, a shout-out to Hector, one of the… Read more
We had an amazing trip at this beautiful resort! A big thank you to Jesús, our incredible server by the pool. His hospitality was truly above and beyond—always attentive, friendly, and thoughtful. He even surprised us with a special drink served in a pineapple, which was such a fun and memorable touch! Also, a shout-out to Hector, one of the talented bartenders we met at several spots around the resort. His drinks were always delicious and personalized. Read less
Image of the Tripadvisor rating Incredible service

Aug 27, 2025 Austin R

We had an incredible stay! We don’t usually repeat hotels, but we had such a great time in 2023 that we decided to come back and stay longer this time. The service was incredible! Jesús took good care of us at both Chriniguito Carbón and Crudo and while everyone was great, he went above and beyond! He was always bringing us drinks and snacks even… Read more
We had an incredible stay! We don’t usually repeat hotels, but we had such a great time in 2023 that we decided to come back and stay longer this time. The service was incredible! Jesús took good care of us at both Chriniguito Carbón and Crudo and while everyone was great, he went above and beyond! He was always bringing us drinks and snacks even before we asked. The best was a special gift he made for my wife with a coconut styled by him with a piña colada inside! Read less
Image of the Tripadvisor rating Nice upscale hotel, good food, needs more activities.

Aug 25, 2025 kah842

Great hotel and the food was pretty good for all-inclusive dining. The steakhouse and Mexican restaurants were our favs. We took the enclave upgrade and it made things easier, namely: didn’t have to rely on golf cart transport bc we were close enough to walk to lobby; we had first come/first serve access to cabanas at exclusive pools which was… Read more
Great hotel and the food was pretty good for all-inclusive dining. The steakhouse and Mexican restaurants were our favs. We took the enclave upgrade and it made things easier, namely: didn’t have to rely on golf cart transport bc we were close enough to walk to lobby; we had first come/first serve access to cabanas at exclusive pools which was huge; the personal concierge was very helpful (thank you Gerardo). There activities were limited. Apparently the kayak and SUP vendor is no longer there so even though the equipment was available, it wasn’t usable. We left the premises on two days for snorkeling and Cenotes. We also wanted to see the town and get a change of scenery. The beach was large enough but nothing elaborate! We are hoping to go back! Read less