Hidden away on Mexico’s Riviera Maya, the Conrad Tulum isn’t just a hotel - it’s a full-blown vibe. Think five-star barefoot luxury, where ancient Mayan energy meets modern indulgence. One minute you’re sipping cocktails in your private plunge pool, the next you’re off to explore sacred cenotes, jungle ruins and beachy boho bars. Set between lush jungle and turquoise sea, this eco-chic retreat brings zen by the bucketload. We're talking spacious suites with spa-like bathrooms, private terraces and hammocks made for lazy mornings. The spa? Unreal. Foodies, strap in. With 11 restaurants and bars, your tastebuds are going on a world tour - from Yucatán flavours to sushi with a sea breeze. And if you’re not sipping a smoky mezcal cocktail at the rooftop bar as the sun dips into the Caribbean? You’re doing it wrong. It’s ideal for couples, solo travellers and luxe-loving adventurers who want all the beach without the bland. Whether you’re chasing sunsets, snorkelling coral reefs, or just want an excuse to live in a kaftan, the Conrad Tulum brings the wow factor in spades.
Amenities
Snorkelling
Kids Club
Teen Club
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location
Where is it
Nestled in a secluded cove just outside Tulum, Mexico. Transfer time from Cancun airport: 2 hours.
Hotel information
349 elegantly designed rooms and suites. All with a spa bathroom with double sinks, separate areas for sitting and dining, and a private balcony with a plunge pool. Tropical View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.
Partial Ocean View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.
Ocean View Guestroom with 1 king-size bed or 2 queen beds, sleeping maximum 4 guests.
Tropical View Suites are 1,065 sq. ft. and offer a living room and dining area, private balcony with plunge pool, spa-like bathroom with double sinks, soaking tub and rainfall shower, sitting area, and 1 king bed, sleeping maximum 2 guests.
Ocean View Suites are also available, sleeping maximum 2 guests.
Ceiba Club
For an elevated experience, opt for the Ceiba Club which offers:
- Private check-in and concierge services
- Exclusive pool and beach areas
- Complimentary overnight in-room dining and complimentary snacks and soft drinks from the mini-bar
- Food and beverage experience: Wine Tour Experience or Agave Tasting
- Spa discounts and additional perks.
11 restaurants and bars including: Arbolea (self-serve buffet, breakfast), Autor (signature restaurant with tasting menu, modern Mexican cuisine. Open for dinner), Maratea (dinner and drinks), Kengai (Japanese, dinner), Ukai (sushi, soups, and salads, dinner), Ultramar (pool bar, snacks and drinks), 3 chiringuitos (open-air beach bars, serving light meals and snacks), Chaak bar.
5 pools. Private beach and safe for snorkelling. Spa* (with 16 treatment rooms, wet areas and salon). Fitness centre. Kids club and teens corner. Wine tour*. Agave tasting*. Running club. Yoga classes. Pilates.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
* denotes local charge.
Based on 812 reviews
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (674)
Very good (46)
Average (30)
Poor (18)
Terrible (44)
Great resort, excellent pool experience, fantastic food, and great yoga to start the day.
Jun 11, 2025CalifAstridSanta Barbara, California
Top-notch property with excellent restaurants. I love that there are so many lounges around the property that have beautiful views so there is not the usual race for chairs in the morning because all of them have great views and proximity to the bar and bathroom…and all come with an umbrella too, much needed even for those of us who tan more…
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Top-notch property with excellent restaurants. I love that there are so many lounges around the property that have beautiful views so there is not the usual race for chairs in the morning because all of them have great views and proximity to the bar and bathroom…and all come with an umbrella too, much needed even for those of us who tan more easily (yet are still burning!).
I also discovered morning yoga with Viktor on the beach at 7:30 (right before it gets too hot to exercise). As a practitioner of Yoga for over 20 years, my standards are pretty high and his class was good enough that I wanted to come back every morning, even dragging myself out of sweet slumber to get there! I appreciated his gentle offers to adjust our position to further perfect our practice while simultaneously being respectful of everyone’s abilities, and/or injuries, It was the perfect way to start every morning!
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Stand out service and food
Jun 9, 2025Monica E
Our entire stay at the Conrad was absolutely amazing. All the staff we encountered went out of their way to make our stay incredible. A special thank you to Ameyalli, the hostess at Arbolea restaurant. She greeted us each morning for breakfast with a big smile and made it such a welcoming experience. For our last breakfast, we were welcomed with a…
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Our entire stay at the Conrad was absolutely amazing. All the staff we encountered went out of their way to make our stay incredible. A special thank you to Ameyalli, the hostess at Arbolea restaurant. She greeted us each morning for breakfast with a big smile and made it such a welcoming experience. For our last breakfast, we were welcomed with a reserved table with a lovely card thanking us for our stay. Also, she personally showed us and helped us prepare the best French toast - the restaurant’s speciality. It was incredibly delicious, as was all the food at Arbolea. While everyone at Conrad goes out of their way to welcome us as guests, she went above and beyond.
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Luxury meets Family time!
Jun 7, 2025Meghan G
We stayed at the Conrad Tulum for 4 days with our daughter and it was amazing! Shamara, Ruth, Ivette and Mariana took such amazing care of her! They bent over backwards to show her attention and a personalized experience. We will come back just so the kids can enjoy the kids club alone!
Exceptional Service from Ricardo and Isreal at the Conrad Tulum
Jun 4, 2025614bradt
Exceptional Service from Ricardo and Isreal at the Conrad Tulum
We had a fantastic stay at the Conrad Tulum, and a big part of that was thanks to Ricardo at the concierge desk. From the moment we mentioned we were interested in golfing, Ricardo went above and beyond to ensure we had the best experience possible. He promptly connected us with the…
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Exceptional Service from Ricardo and Isreal at the Conrad Tulum
We had a fantastic stay at the Conrad Tulum, and a big part of that was thanks to Ricardo at the concierge desk. From the moment we mentioned we were interested in golfing, Ricardo went above and beyond to ensure we had the best experience possible. He promptly connected us with the golf associate, helped secure tee times, and even arranged a hotel-affiliated discount—something we hadn’t expected but truly appreciated.
Thanks to Ricardo’s thoughtful and proactive service, we enjoyed a great round on the 9-hole course and were so impressed that we returned the next day to play the full championship course. His recommendations were spot-on, and his warm, professional manner made us feel genuinely cared for.
Ricardo is a wonderful ambassador for the Conrad brand—his dedication and enthusiasm truly elevated our trip. We’re incredibly grateful for everything he did to make our stay so memorable.
During our stay, one of the standout experiences was dining at Kengai Restaurant. The food was incredible, but what truly made the evening memorable was the outstanding service we received from Israel. From the moment we were seated, he was exceptionally kind, attentive, and hospitable. He took the time to walk us through the menu and gave us fantastic recommendations — every dish he suggested was spot on and absolutely delicious. Israel's warmth and professionalism added a personal touch that elevated the entire experience. He genuinely made us feel welcome, and we won’t forget his contribution to making our visit so special
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Fourth Stay and Counting
Jun 2, 2025jamessR5192MO
We were warmly welcomed back for our 4th stay at our home at the Conrad Tulum. I am Lifetime Diamond member and this is one of my favorite locations. The property is obviously lovely but the reason we continue to return is because of the friends that we have made. We developed a heartfelt connection with Itzel during our first stay, and she is…
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We were warmly welcomed back for our 4th stay at our home at the Conrad Tulum. I am Lifetime Diamond member and this is one of my favorite locations. The property is obviously lovely but the reason we continue to return is because of the friends that we have made. We developed a heartfelt connection with Itzel during our first stay, and she is one of the primary reasons that we continue to return to the Conrad Tulum. Itzel takes excellent care of us and her handwritten notes are the best. It was a joy to reconnect with so many of the friendly faces. Bianca and Macarena, from the front office are always willing to help. Daniela and her team at the Ceiba Club are always outstanding. Mishel and Lucio always welcomed us warmly each time we entered. We had the pleasure of meeting Areli and Jessica this visit. Although Alejandro, Hector, and Gabriel have moved onto other onsite restaurants, we were able to see them during our stay. We did the Agave testing with Hector at Chalk Bar and it was excellent.
The breakfast at Arbolea is top notch and there pancakes are delicious. Our friend Tania Olvera is truly awesome. She remembers where we like to sit, and what we typically drink. Tania always provides great recommendations on local dishes each morning. She always makes us feel at home and we love hearing how her daughters are doing. Mr. Corbin stopped by one morning at breakfast and it was great to catch up with him. He leads a very talented, kind, and hard-working group of team members that value creating memorable customer experiences. The Conrad Tulum has assembled one of the most impressive collections of young high potential candidates that I have seen worldwide.
Thanks to Hector, Tania, Daniela, and Itzel for you acts of kindness on our day of departure. We hope to return soon and bring other family members with us. Itzel you always help orchestrate a world class stay for us and we appreciate everything and wish you many blessing until our next visit.
Thank you again to the entire Conrad Tulum team!!!
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Great resort, excellent pool experience, fantastic food, and great yoga to start the day.