Conrad Tulum Riviera Maya

Cancun, Mexico

Star rating

Tropical View Guestroom
Tropical View Guestroom
Ultramar
Ukai
Maratea
Kids and Teens Club
Kids and Teens Club
Kengai
Kengai
Chaak Bar
Cafetal
Autor
Autor
Arbolea
Arbolea
Partial Ocean View Guestroom
Partial Ocean View Guestroom
Ocean View Suite
Ceiba Ocean View Suite
Ocean View Suite
Tropical View Guestroom
Tropical View Guestroom
Ultramar
Ukai
Maratea
Kids and Teens Club
Kids and Teens Club
Kengai
Kengai
Chaak Bar
Cafetal
Autor
Autor
Arbolea
Arbolea
Partial Ocean View Guestroom
Partial Ocean View Guestroom
Ocean View Suite
Ceiba Ocean View Suite
Ocean View Suite

The hotel

Hidden away on Mexico’s Riviera Maya, the Conrad Tulum isn’t just a hotel - it’s a full-blown vibe. Think five-star barefoot luxury, where ancient Mayan energy meets modern indulgence. One minute you’re sipping cocktails in your private plunge pool, the next you’re off to explore sacred cenotes, jungle ruins and beachy boho bars. Set between lush jungle and turquoise sea, this eco-chic retreat brings zen by the bucketload. We're talking spacious suites with spa-like bathrooms, private terraces and hammocks made for lazy mornings. The spa? Unreal. Foodies, strap in. With 11 restaurants and bars, your tastebuds are going on a world tour - from Yucatán flavours to sushi with a sea breeze. And if you’re not sipping a smoky mezcal cocktail at the rooftop bar as the sun dips into the Caribbean? You’re doing it wrong. It’s ideal for couples, solo travellers and luxe-loving adventurers who want all the beach without the bland. Whether you’re chasing sunsets, snorkelling coral reefs, or just want an excuse to live in a kaftan, the Conrad Tulum brings the wow factor in spades.

Amenities

  • Snorkelling
  • Kids Club
  • Teen Club
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Nestled in a secluded cove just outside Tulum, Mexico. Transfer time from Cancun airport: 2 hours.

Hotel information

349 elegantly designed rooms and suites. All with a spa bathroom with double sinks, separate areas for sitting and dining, and a private balcony with a plunge pool. Tropical View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Partial Ocean View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Ocean View Guestroom with 1 king-size bed or 2 queen beds, sleeping maximum 4 guests.

Tropical View Suites are 1,065 sq. ft. and offer a living room and dining area, private balcony with plunge pool, spa-like bathroom with double sinks, soaking tub and rainfall shower, sitting area, and 1 king bed, sleeping maximum 2 guests.

Ocean View Suites are also available, sleeping maximum 2 guests.

Ceiba Club

For an elevated experience, opt for the Ceiba Club which offers:

- Private check-in and concierge services

- Exclusive pool and beach areas

- Complimentary overnight in-room dining and complimentary snacks and soft drinks from the mini-bar

- Food and beverage experience: Wine Tour Experience or Agave Tasting

- Spa discounts and additional perks.

11 restaurants and bars including: Arbolea (self-serve buffet, breakfast), Autor (signature restaurant with tasting menu, modern Mexican cuisine. Open for dinner), Maratea (dinner and drinks), Kengai (Japanese, dinner), Ukai (sushi, soups, and salads, dinner), Ultramar (pool bar, snacks and drinks), 3 chiringuitos (open-air beach bars, serving light meals and snacks), Chaak bar.

5 pools. Private beach and safe for snorkelling. Spa* (with 16 treatment rooms, wet areas and salon). Fitness centre. Kids club and teens corner. Wine tour*. Agave tasting*. Running club. Yoga classes. Pilates. 

Complimentary WiFi. Concierge service. Room service*. 

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
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Traveller rating

  • Excellent (683)
  • Very good (47)
  • Average (30)
  • Poor (19)
  • Terrible (45)
Image of the Tripadvisor rating Disappointed Stay at Conrad Tulum – Not the Stress-Free Luxury Getaway We Expected

Jul 7, 2025 Peymon D

My sister and I were really looking forward to a relaxing, luxury experience at Conrad Tulum in June, but unfortunately, our stay left us deeply disappointed. For a resort that charges over $400 per night and markets itself as a serene, stress-free destination, the reality fell far short of expectations. The beach—one of the main reasons we chose… Read more
My sister and I were really looking forward to a relaxing, luxury experience at Conrad Tulum in June, but unfortunately, our stay left us deeply disappointed. For a resort that charges over $400 per night and markets itself as a serene, stress-free destination, the reality fell far short of expectations. The beach—one of the main reasons we chose this property—was completely unusable. There were literal mountains of seaweed piled high along the shore, and bulldozers were actively working throughout the day to manage it. The noise, smell, and lack of access to the water significantly detracted from any sense of relaxation. At no point during the booking process were we made aware of this situation, which felt incredibly misleading. To make matters worse, we had a large scorpion inside our hotel room—on the third floor—which made us feel unsafe and unsettled for the rest of our trip. It entered through a visible gap beneath the door, which could easily have been sealed. This was not just a nuisance; it was alarming and unacceptable for a resort of this supposed caliber. Throughout our stay, there was no meaningful acknowledgment or compensation offered for these serious issues, despite both being reported. We understand nature is unpredictable, but guests deserve to be notified and taken care of when the experience drastically deviates from what is promised. We chose Conrad Tulum for its reputation, location, and supposed tranquility, but we left feeling let down and stressed rather than rejuvenated. I genuinely hope the property will take steps to address these concerns—and would appreciate consideration for a future stay that aligns more closely with the standards Conrad is known for. Read less
Image of the Tripadvisor rating Great week to start the summer

Jul 5, 2025 Florian_Fi London, United Kingdom

We enjoyed the restaurants (the grilled fish was delicious), the Kids Club was very well received (great craft projects, wonderful staff), the pools and the many animals around the property.
Image of the Tripadvisor rating Excellent Family Stay

Jul 4, 2025 Jsaab Fullerton, California

Our family enjoyed 2 nights of luxury at the Conrad Tulum. The grounds were beautiful, the staff friendly, the housekeeping impeccable, and the food was delicious. We can’t wait to return. Although it is seaweed season the management did everything possible to remove it.
Image of the Tripadvisor rating Kids Club Conrad Tulum

Jun 29, 2025 Anupa H

Beautiful property, friendly staff and amazing restaurants. The kids went to the kids club for few hours to do some fun craft and they loved it. The staff Shamara, Ruth, Ivette and Mariana were amazing with them. It was such a fun experience. They keep looking forward every day to go.
Image of the Tripadvisor rating Dream catcher experience at the Conrad

Jun 25, 2025 634cherief Southport, Florida

We just finished our dream catcher for our baby’s nursery! Rose and Angie were awesome in helping us with the crafts great experience with them!! We have had nothing but great service with the staff as a whole and the property is gorgeous! We hate that we can’t stay the full week, truly a great experience!!