Hidden away on Mexico’s Riviera Maya, the Conrad Tulum isn’t just a hotel - it’s a full-blown vibe. Think five-star barefoot luxury, where ancient Mayan energy meets modern indulgence. One minute you’re sipping cocktails in your private plunge pool, the next you’re off to explore sacred cenotes, jungle ruins and beachy boho bars. Set between lush jungle and turquoise sea, this eco-chic retreat brings zen by the bucketload. We're talking spacious suites with spa-like bathrooms, private terraces and hammocks made for lazy mornings. The spa? Unreal. Foodies, strap in. With 11 restaurants and bars, your tastebuds are going on a world tour - from Yucatán flavours to sushi with a sea breeze. And if you’re not sipping a smoky mezcal cocktail at the rooftop bar as the sun dips into the Caribbean? You’re doing it wrong. It’s ideal for couples, solo travellers and luxe-loving adventurers who want all the beach without the bland. Whether you’re chasing sunsets, snorkelling coral reefs, or just want an excuse to live in a kaftan, the Conrad Tulum brings the wow factor in spades.
Amenities
Snorkelling
Kids Club
Teen Club
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location
Where is it
Nestled in a secluded cove just outside Tulum, Mexico. Transfer time from Cancun airport: 2 hours.
Hotel information
349 elegantly designed rooms and suites. All with a spa bathroom with double sinks, separate areas for sitting and dining, and a private balcony with a plunge pool. Tropical View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.
Partial Ocean View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.
Ocean View Guestroom with 1 king-size bed or 2 queen beds, sleeping maximum 4 guests.
Tropical View Suites are 1,065 sq. ft. and offer a living room and dining area, private balcony with plunge pool, spa-like bathroom with double sinks, soaking tub and rainfall shower, sitting area, and 1 king bed, sleeping maximum 2 guests.
Ocean View Suites are also available, sleeping maximum 2 guests.
Ceiba Club
For an elevated experience, opt for the Ceiba Club which offers:
- Private check-in and concierge services
- Exclusive pool and beach areas
- Complimentary overnight in-room dining and complimentary snacks and soft drinks from the mini-bar
- Food and beverage experience: Wine Tour Experience or Agave Tasting
- Spa discounts and additional perks.
11 restaurants and bars including: Arbolea (self-serve buffet, breakfast), Autor (signature restaurant with tasting menu, modern Mexican cuisine. Open for dinner), Maratea (dinner and drinks), Kengai (Japanese, dinner), Ukai (sushi, soups, and salads, dinner), Ultramar (pool bar, snacks and drinks), 3 chiringuitos (open-air beach bars, serving light meals and snacks), Chaak bar.
5 pools. Private beach and safe for snorkelling. Spa* (with 16 treatment rooms, wet areas and salon). Fitness centre. Kids club and teens corner. Wine tour*. Agave tasting*. Running club. Yoga classes. Pilates.
Tania and Fani from Arbolea were absolutely amazing! They were kind, inviting and warm. They always greeted us with such genuine sincerity and the warmest welcome. Their service is top notch and always respond to requests with an open mind and willingness to provide the best service. They made the experience worth every second of our stay. I’ll…
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Tania and Fani from Arbolea were absolutely amazing! They were kind, inviting and warm. They always greeted us with such genuine sincerity and the warmest welcome. Their service is top notch and always respond to requests with an open mind and willingness to provide the best service. They made the experience worth every second of our stay. I’ll definitely come back when I get the chance!
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I never wanted to leave!!
May 1, 2025Grace K
This was my first time staying at a 5 star luxury Hilton property, and all I can say is WOW! Our arrival experience was seamless and Alejandro was wonderful during our check-in. Our room was beautiful with an ocean view, the housekeeping team were so sweet and attentive.
We went to Autor on our first night and did the tasting menu which was…
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This was my first time staying at a 5 star luxury Hilton property, and all I can say is WOW! Our arrival experience was seamless and Alejandro was wonderful during our check-in. Our room was beautiful with an ocean view, the housekeeping team were so sweet and attentive.
We went to Autor on our first night and did the tasting menu which was great, I wish I could remember the name of our server as he was brilliant, so knowledgeable and we loved his storytelling with each dish. Gabriel at the bar was also great and took our preferences into account to make us some amazing cocktails!
Breakfast at Arbolea was probably my favourite part of our days at Conrad - the range of food on offer was unlike any Hilton breakfast buffet I’ve experienced. Mauricio was hilarious and attentive - we loved being served by him in the mornings.
Every single team member we met was so lovely - nothing was too much. An all round incredible experience that I will be talking about for years to come, before I can come back!! Thank you all! :)
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Wonderful, relaxing stay
Apr 30, 2025Jeeyoon CBaltimore, Maryland
My sister and I had a wonderful, relaxing trip at the Conrad. The resort was gorgeous and food delicious. The service was above-and-beyond and especially so from Paulina at the front desk, Manuel at Autor, and Mauricio at Arbolea. Can’t recommend the property enough.
Conrad Tulum
Apr 30, 2025Nat A
The entire experience at this property was 5 stars. The food, service, amenities are perfect. The view and the attentiveness of the staff makes this a perfect vacation. Mauricio is my favorite! He is polite courteous and so friendly. This is a must try.
Book this place right away!
Apr 30, 2025Jeni T
We just returned from a 4-night stay at the Conrad Tulum. Talk about 5-star. The resort was stunning, amazing staff, not busy at all (still a new property built in 2023, I believe). We got the 'Flavors of Tulum' package which made our stay all-inclusive and was completely worth the price for the incredible (even one Michelin recommended restaurant…
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We just returned from a 4-night stay at the Conrad Tulum. Talk about 5-star. The resort was stunning, amazing staff, not busy at all (still a new property built in 2023, I believe). We got the 'Flavors of Tulum' package which made our stay all-inclusive and was completely worth the price for the incredible (even one Michelin recommended restaurant included!) food and beverages ($250 pp/pn). We have stayed at many, many resorts and this is t the top. On top of that, the staff was out-of-this-world kind and attentive. We will definitely be back and cannot wait!
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Tania and Fani from Arbolea are wonderful!