I’m writing this review shortly after checking out of Conrad Tulum Riviera Maya, and I already can't wait to return. This was my first time staying at a Conrad property, and it has completely redefined my expectations for luxury travel. I've been fortunate to travel extensively across East Asia, Europe, Spain, and the Alps, and while I had previously visited the Riviera Maya region (closer to Cancun), that experience didn’t quite resonate with me. I honestly thought I wouldn’t return. However, this visit to Conrad Tulum has changed everything. I now find myself enthusiastically recommending this resort to friends and family planning a trip to Tulum.
From the moment we arrived, the experience was seamless and elevated. Our concierge, Mishel, went above and beyond to ensure our stay was flawless. He greeted us warmly and consistently checked in throughout our visit, ensuring our room and our overall experience met both our expectations and the high standards of the Conrad brand. He answered all of our questions, helped us with reservations, and made sure we were fully aware of—and took full advantage of—the resort’s many amenities.
One of the standout aspects of our stay was the incredible food and beverage. Gabriel at the Cebia Lounge is a true gem—his passion for mixology is evident in every cocktail he crafts. Each evening, we made it a point to stop by and see him. Despite it being the slower season, Gabriel brought warmth, energy, and skill to every interaction. He’s been with the Conrad for nearly four years, and it's easy to see why. If I owned a bar, I would hire him without hesitation. His cocktails are creative, balanced, and absolutely delicious. Conversations with him became one of our favorite parts of the trip, and he alone is a reason we plan to return.
Another memorable evening was spent at **Chaak Bar**, where we participated in the Agave Tasting experience. The bar itself is breathtaking—designed to reflect the natural beauty of the region’s cenotes, with cool, crisp air, lush greenery, and elegant lighting that mimics the caves. Felipe and Hector, our bartenders and hosts for the evening, were incredibly knowledgeable. They guided us through the fascinating world of agave spirits, teaching us the differences between tequila, mezcal, raicilla, and bacanora. Their insights into the history, production regions, flavor profiles, and food pairings made for an engaging and educational night.
We also stopped by **Ultramar** after dinner one evening and were greeted by Alejandro, whom we originally met at Cafetal. His infectious positivity and deep knowledge of the menu—from coffees and juices to smoothies and seasonal items—made our interactions with him so memorable. Later that week, we found him again at Ultramar where he introduced us to some signature cocktails, including the *Saturn* and the *Frida*. The *Saturn* in particular stood out—smooth, flavorful, and beautifully balanced. Alejandro also shared insights into the bar program led by the head mixologist, whose seasonal menu updates ensure variety and innovation throughout the resort’s venues.
Our dinner at Autor was another highlight. The restaurant itself is stunning, thoughtfully designed with elegant architecture and ambiance. Our server, Rafa, provided exceptional service, and the dishes were phenomenal. Gabriel had recommended the shrimp, and we also tried the short rib—both were outstanding. We ended the meal with a flan that was perfectly textured and delicately sweet, served in a delicious banana and cinnamon bath. Even the starters, though I can’t recall the name, were exquisite. From host to server to bartender, the entire team delivered an exceptional dining experience.
The setting of the resort is simply serene—surrounded by lush jungle and overlooking the turquoise waters of the Caribbean, it provides a peaceful escape that still feels vibrant and alive. The design of the resort incorporates natural elements that enhance the feeling of relaxation and immersion in nature. Every space feels intentional, calming, and luxurious.
Everyone we encountered during our stay contributed to a memorable and relaxing experience. Though I can’t remember every name, I do remember how each person made us feel—welcomed, valued, and genuinely cared for. This trip has left a lasting impression, and we’re already planning our return.
A special thank you to Tony, one of the resort cart drivers, who was always prompt, polite, and professional. His friendly demeanor and quick service made getting around the property seamless and enjoyable. We also had another driver during our stay who was incredibly helpful in making it easy to move between different areas and houses on the property. The transportation team truly added to the overall comfort and convenience of our
Experience.
