My wife and I honeymooned here and it was perfect! From the first step onto the property until we (sadly) departed, our stay was everything we had dreamed it would be. The service was phenomenal. The food was exquisite. The drinks and cocktails were the best we've ever tasted. The accommodations were luxurious. The on-resort activities were engaging and entertaining - we were never bored. The property and grounds were beautifully kept and pristine.
Everywhere we went, staff would ask if we were celebrating something special. After learning it was our honeymoon, we were often inundated with congratulations or even small gifts and notes - it was precious!
Truly couldn't have asked for more.
The service was out of this world, especially these people which made our stay more than memorable:
Damarys: Damarys made the biggest impact on our stay with her warm energy, thoughtful recommendations, contagious smile, and unforgettable honeymoon surprises, even while working tirelessly under the hot sun.
Herberth: Herberth gave us an incredible honeymoon lunch with heartfelt words, excellent recommendations, and a handwritten card we will cherish forever.
Jaime: Jaime delivered flawless service during our first dinner at El Cilento, making it an unforgettable start to our trip.
Alfredo: Alfredo made our lunch at El Suspiro fun and memorable, chatting with us, learning new English phrases, and taking cute photos with a custom honeymoon dessert.
Geraldo: Despite a packed and lively pool area, Geraldo stayed upbeat and attentive, constantly checking in and keeping our drinks filled with a smile.
Alexis: Alexis was friendly, helpful, and guided us through Mediterranean dishes at Cala Di Luna, ultimately recommending our favorite dessert of the entire trip.
Elian: Elian consistently checked in with us, encouraged us to join activities, and made experiences like Bingo and the Ice Bath surprisingly fun and memorable.
Ethan: Ethan led our favorite activities - sushi-making, ceramics, piñata-making, and hat painting - with humor, energy, and an engaging style that made each one a blast.
Andrea: Andrea brought knowledge, kindness, and enthusiasm to every activity she led, making each one enjoyable and comfortable for everyone involved.
Saul: Saul went out of his way to help us get into the activities we wanted after a scheduling mix-up and was a great resource for learning about the arts and experiences program.
Ernesto: Ernesto made the bike tour lively and unique with his fun, slightly sarcastic humor and interesting historical insights about Playa Mujeres.
Ivanna: Ivanna helped us plan every detail of our honeymoon package before arrival and stayed consistently supportive and responsive throughout our stay.
Omar: Omar gave my wife an excellent haircut at the NUUP spa and made the experience even better with friendly conversation about food and favorite cuisines.
Jonathan: Jonathan made Loteria one of our favorite poolside activities with his kind, down‑to‑earth personality and fun hosting style.
