We spent two weeks in August at The H10/Ocean Allure resort in Cancun. We wanted to write this review to let everyone know how we felt about our stay at the resort and to mention some of the staff with whom we interacted.
Let us start out by stating that the two full weeks we spent there were great – no other way to put it! We really can’t say enough about how wonderful the property, staff, food and drinks, rooms, amenities, cleanliness and courtesy we found there. It is impossible to go hungry there. The food was excellent and service was impeccable. Enjoyed the ice cream/crepe parlor as well as the little café with great muffins. And it was amazing how many drinks the bartenders seemed to know how to make perfectly. (There is also a very nice gym there too so that you can work off some of what you eat and drink. They also have tennis and pickleball and exercise classes.)
While we attempted to get everyone’s name we couldn’t (an example is the bartender at the bowling alley and housekeeping/turndown staff). There were just so many people who were incredible. Below is a list of the staff whose names we did get and who made our stay special.
Privilege Checkin: David, Ingrid, Alejandro
Butler: Jose, Marco
Mexican Restaurant: Alberto, Inocente
Steakhouse: Enrique (Diego), Alfredo
Buffet: Gamaliel, Wilbert, Dulce, Evely, Adrian, Manuel, Eduardo, Jasson, Antonio, (Idaly, hostess)
Hibachi: Edwin, Elias, Javier, Pablo (chef)
Ocean Burger: Ricardo
Pool bar: Jassiel, Oscar, Michelle
Pez Dama: Miguel
Italian: Jesus, Christopher, Javier
Privilege Pool: Jose, Carla, Ivan
Blue Moon: Ricardo, Alejandro, Carla, Gualberto
Privilege Rest: Kevin, Mitchel, Santos
Sweet shop: Hilda
Mike's Coffee
Lobby Bar: Alejandro
Experience Manager: Luis Gonzalez
Experience Team: Julio, Christian, Alan, Mario, Elizabeth, Maria, Janet (NOTE: Julio came in a couple of times before his shift started to play pickleball!)
Gym: Oscar
Bowling: Alejandra
Dr. Raul (although we never had need of his services we did meet and chat with him at breakfast a few times and he was always professional and very pleasant.)
There is no doubt that we will be returning to this place. It was fun, relaxing and everything about it was amazing.