Grand Palladium Select Costa Mujeres

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Grand Palladium Select Costa Mujeres | Playa Mujeres, Mexico | Virgin Atlantic Holidays

Playa Mujeres, Mexico

4.5 stars

If you like your holidays big, bold, and bursting with choice, then hola, you’ve just met your match. The Grand Palladium Select Costa Mujeres isn’t just a resort - it’s a world of its own. We’re talking luxury suites with whirlpool bathtubs, 20+ places to eat and drink, and endless things to do, all wrapped up in a sleek, beachfront package. Wake up in a swanky swim-up suite or a sea-view stunner. Feast your way through Japanese teppanyaki, sizzling Mexican, and an Italian gelato shop (because, holidays). Sip cocktails by the pools, beach, or one of 19 bars—no one’s judging. Feeling active? Smash it at the Rafa Nadal Tennis Centre, splash through the water park, or bliss out at the spa. Bringing the kids? With dedicated kids’ clubs and enough activities to keep everyone entertained, this place is a paradise for all ages.

Amenities

Kayaking
Tennis
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

Located between Cancun and Isla Blanca, on Costa Mujeres beach. Transfer time from Cancun Airport: 30 minutes.

Hotel Information

Room Information
Room Upgrade Information

493 suites. All with air-conditioning, blackout curtains, WiFi, tea/coffee-making facilities, flat-screen TV, mini-bar and safe. Junior Suite Garden / Lagoon View rooms are located by the lake or near the pool, with 1 king bed or 2 double beds, sleeping maximum 3 adults, or 2 adults and 1 child.

All Inclusive includes: all meals and activities unless otherwise stated.

Hotel details

Dining

Access to all the restaurants and bars at Grand Palladium Select Costa Mujeres, including: Isla Blanca (International buffet style restaurant for breakfast, lunch and dinner), 7 a la carte restaurants for dinner, Mexican style, La Adelita or Indian cuisine Boghali, The Pizza Stop and Grand Gelateria. Plus a choice of bar options from a Lobby bar, pool bars and the Xtra Time Sport Bar.

Fun and Games

4 pools, including kids pool and one exclusive for Family Selection guests, and a water park. Direct access to the beach. Access to the spa* with sauna and Turkish bath. Gym. Non-motorised water sports including kayaks and paddle boards. Basketball court. Rafa Nadal Tennis Center. Padel. Yoga and pilates. Cooking classes. Dance lessons. Baby club (for 1-3 years, suitable games and activities), Mini Club (for 4-12 years) and Black & White Junior Club (teen room with pool tables, Xbox and computers).

Entertainment

Daily entertainment including live music and theatre shows. CHIC Cabaret & Restaurant*. Le Petit Chef* (immersive culinary experience with a 5-course dinner).

Handy Stuff

24-hour room service*. Laundry service*. Concierge service. Medical service*.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.4/5

13,595 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

70%

Very Good

13%

Average

Poor

Terrible

“Amazing service”

Mar 31, 2026barbaradR4312ES

Angel and Ramon at the Sports bar were amazing. They were so attentive and they always made sure we had a drink or food at all times. You definitely have to come by.

“Bad”

Mar 31, 2026Patrick M

We were really disappointed with our stay and felt that this hotel was not worth the money we spent. While it is definitely kid-friendly, that’s unfortunately where the positives end. The food quality was very low, and the drinks were equally disappointing. We booked the Family Selection swim-up suite, which was supposed to include premium alcohol, but the options (like Don Julio and Patrón) were limited and only available at a few bars—hardly what we expected from a “premium” experience. Traveling with our 2-month-old and 4-year-old, we wanted to relax by the pool in a shaded area while our older child played. However, we were charged $50 (cash only) just to sit in a shaded pool area, which felt unreasonable. We also requested birthday decorations for our daughter ahead of time via email but never received a response. Once we arrived, our butler offered to arrange it for $100—again, cash only—which didn’t feel right. Another major issue was that our family members (who came to help us with the kids) were not allowed into our designated area because they didn’t have the same package. This was frustrating, especially since our section was the only one offering kid-friendly activities for our daughter. The food and drinks consistently left us feeling bloated and uncomfortable. On our checkout day, we received a call at 7:30 AM saying our transportation had arrived—even though our flight wasn’t until 12:41 PM and we had originally scheduled pickup for 8:30 AM. We were told we had 10 minutes or the shuttle would leave, leaving us no choice but to take an Uber. This was stressful, especially traveling with young children in an unfamiliar area like Cancun. Overall, the service was poor, and many staff members came across as unfriendly or dismissive when we asked questions. For the price, this experience fell far below expectations. We travel frequently to all-inclusive resorts, and this was by far the worst one we’ve experienced. If you’re considering alternatives, we highly recommend Lopesan Punta Cana in the Dominican Republic—it has been the best resort we’ve visited, with excellent service and genuinely welcoming staff.

“The resort of Grand palladium!”

Mar 30, 2026vtsexpress1

This hotel is very fancy! This hotel had very fancy food, rooms, and more. The ocean was very cool. This hotel was very cool and great.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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