Grand Palladium Select Costa Mujeres

Loading hotels

won't be long

Loading hotels

won't be long

Grand Palladium Select Costa Mujeres | Playa Mujeres, Mexico | Virgin Atlantic Holidays

Playa Mujeres, Mexico

4.5 stars

Available offers

Booking Bonus: Book by 22 Sep '25 to receive up to 10% off theaccommodation cost between 12 Aug '25–31 Oct '26. Terms andconditions apply. Any applicable offers have been calculated into theprices shown. Offers may not be combinable. Blackout dates apply.

If you like your holidays big, bold, and bursting with choice, then hola, you’ve just met your match. The Grand Palladium Select Costa Mujeres isn’t just a resort - it’s a world of its own. We’re talking luxury suites with whirlpool bathtubs, 20+ places to eat and drink, and endless things to do, all wrapped up in a sleek, beachfront package. Wake up in a swanky swim-up suite or a sea-view stunner. Feast your way through Japanese teppanyaki, sizzling Mexican, and an Italian gelato shop (because, holidays). Sip cocktails by the pools, beach, or one of 19 bars—no one’s judging. Feeling active? Smash it at the Rafa Nadal Tennis Centre, splash through the water park, or bliss out at the spa. Bringing the kids? With dedicated kids’ clubs and enough activities to keep everyone entertained, this place is a paradise for all ages.

Amenities

Kayaking
Tennis
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

Located between Cancun and Isla Blanca, on Costa Mujeres beach. Transfer time from Cancun Airport: 30 minutes.

Hotel Information

Room Information
Room Upgrade Information

493 suites. All with air-conditioning, blackout curtains, WiFi, tea/coffee-making facilities, flat-screen TV, mini-bar and safe. Junior Suite Garden / Lagoon View rooms are located by the lake or near the pool, with 1 king bed or 2 double beds, sleeping maximum 3 adults, or 2 adults and 1 child.

All Inclusive includes: all meals and activities unless otherwise stated.

Hotel details

Dining

Access to all the restaurants and bars at Grand Palladium Select Costa Mujeres, including: Isla Blanca (International buffet style restaurant for breakfast, lunch and dinner), 7 a la carte restaurants for dinner, Mexican style, La Adelita or Indian cuisine Boghali, The Pizza Stop and Grand Gelateria. Plus a choice of bar options from a Lobby bar, pool bars and the Xtra Time Sport Bar.

Fun and Games

4 pools, including kids pool and one exclusive for Family Selection guests, and a water park. Direct access to the beach. Access to the spa* with sauna and Turkish bath. Gym. Non-motorised water sports including kayaks and paddle boards. Basketball court. Rafa Nadal Tennis Center. Padel. Yoga and pilates. Cooking classes. Dance lessons. Baby club (for 1-3 years, suitable games and activities), Mini Club (for 4-12 years) and Black & White Junior Club (teen room with pool tables, Xbox and computers).

Entertainment

Daily entertainment including live music and theatre shows. CHIC Cabaret & Restaurant*. Le Petit Chef* (immersive culinary experience with a 5-course dinner).

Handy Stuff

24-hour room service*. Laundry service*. Concierge service. Medical service*.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.4/5

12,787 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

70%

Very Good

13%

Average

Poor

Terrible

“Not what we would expect from this supposedly 5 star hotel”

Sep 21, 2025davidlB2519GJ

Very poor check-in experience. Even after 3pm, we had to go back to reception to ask if our room was ready, then wait again for the doorbell man before finally being allowed in. Once inside, the problems continued: - The bedsheet was stained. - The sinks do not drain properly. - No basic amneties that you'd expect from a '4-star' hotel. The showel gel bottle was also empty. - Worst of all, not a single bottle of water. The minibar fridge was also completely empty. We were told it would be refilled, but even after 1.5 hours of waiting, nothing was done. This is beyond frustrating when you’re traveling with a toddler. At the bars, they can only provide water in a cup. Despite multiple requests for milk for toddler, I am still waiting for it the next morning. - If you're travelling with toddlers, you'll probably need to use the carts to get around...they come around every 10mins and share the same walking pathway. - Elevators were not working for several days and we had to take the stairs up to the 4th Floor with a toddler. On top of that, a serious security issue: we discovered tissue stuffed in the door lock, which meant the door would not properly lock. This is unacceptable and raises real concerns about safety. For a hotel of this level, the service and attention to guests’ basic needs are appalling. This was supposed to be a comfortable stay — instead it turned into stress and disappointment. Don't even try to talk to the Manager of Guest services. I was told to come at 9am this morning then they told me she is busy in a meeting but will call me back. I'm still waiting for a callback. This shows that they don't really care about their guests.

“survey”

Sep 17, 2025mlfletchermimi

Love the service thank you. Would love to have more taco choices on the buffet. Love the boat rides cart drivers were very exciting. thanks for the service on the beach

“Oscar (the driver), Fernando Vasquero, and Luis Armando are the reason for 5 stars”

Sep 16, 2025micooligane

Oscar (the cart driver), Fernando Vasquero and Luis Armando are the reason my friends and I had such a good time. Oscar was very nice to us and was so accommodating. He is the reason why my friends and I tried every restaurant and was able to enjoy the resort. Fernando Vasquero and Luis Armando from the Family Selection side were the best. We only went to that pool since they were working. Our rooms were close to the main pool but still decided to go to the family selection since they were working. They were fun and accommodating.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

Loading hotels

won't be long