Grand Velas Riviera Maya

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Grand Velas Riviera Maya | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

5 stars

The award-winning Grand Velas Riviera Maya brings luxury to the next level, serving up an all-inclusive holiday that’s big on style, flavour and those little touches that make a getaway unforgettable. Think elegant suites, show-stopping gourmet dining, water sports for days, a Kids’ and Teens’ Club they’ll never want to leave, the lively Koi Sports Bar and Dancing Lounge, and a spa so dreamy you’ll float out afterward. The resort is split into three distinct vibes. Nestled in the lush Mayan jungle, the Zen Grand section is your peaceful hideaway—perfect for families who love a little tranquillity with their sunshine. Over by the main infinity pool you’ll find the Ambassador section, with easy access to the kids’ club and gym, ideal for those who like everything close at hand. And if you’re in full “treat yourself” mode, the Grand Class section awaits, with extra-spacious suites, private plunge pools, and ocean views that make early mornings totally worth it. When evening rolls around, take your taste buds globetrotting—Mexican magic at Frida one night, French elegance at Piaf the next. For something truly special, Cocina de Autor delivers a contemporary, imaginative take on Mexican-inspired cuisine. And when you’re ready to toast the night, Sky Bar is the place to be, serving rooftop views, cool cocktails and DJ beats that keep the holiday spirit going long after sunset.

Amenities

Kayaking
Sailing
Snorkelling
Babysitting service
Kids Club
Families
Honeymoon
Wedding
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Beachfront location

Explore the local area

Hugging the pristine white sands of Playa del Carmen. Transfer time from Cancun Airport: 50 minutes.

Hotel Information

Room Information
Room Upgrade Information

254 suites in Zen Grand section, 195 suites in Ambassador section and 90 suites in the Grand Class section. All with air-conditioning, terrace or balcony, indoor Jacuzzi bath tub, satellite TV, telephone, WiFi access, Nespresso™ coffee maker, DVD/CD/mp3 player, alarm clock, safe, hairdryer and iron and board. Zen Grand Suites Nature View are located in the jungle area and have jungle views with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: all meals, unlimited local and selected premium-brand drinks, mini-bar with snacks, supervised kids' activities. All activities and entertainment above unless stated otherwise.

Hotel details

Dining

Chaká (Contemporary Yucatan menu and international cuisines for breakfast, lunch and dinner. Chaká welcome diners ages 12+ years). Bistro (International, open for breakfast and lunch. Bistro welcome diners ages 12+ years). Azul (family-friendly, beachfront restaurant serving buffet-style breakfast and lunch). Piaf (French cuisine with live music, open for dinner. Piaf welcome diners ages 12+ years), Frida (award-winning, family-friendly Mexican restaurant, open for dinner). Sen Lin (Asian fusion, family-friendly, open for dinner). Cocina de Autor (Michelin-starred restaurant, open for dinner. Cocina de Autor welcome diners ages 12+ years). Choice of bars including Karaoke bar, pool bar, sports bar and rooftop lounge.

Fun and Games

Infinity swimming pool, children’s swimming pool. Life Fitness Centre. Spa* with full range of massage and beauty treatments, including Spa corner, offering poolside and oceanfront Spa treatments*, like hydrating massages for sun-tanned skin. Beauty salon*. Non-motorised water sports including snorkelling, kayaking and boogie boards. Scuba diving* and sailing*. Premium access to nearby Championship 18-hole golf courses*. Yoga, Pilates and Tai Chi classes*. Kids' club open 9:00am-11:00am, with a full range of activities from everything from arts and crafts, use of Nintendo Switch and PlayaStation consoles and more (4-12 years). Teens' Club for teenagers from 11:00am-12:00am, offering individual video game pods, a lounge areas, dance floor with karaoke, billiards, ice hockey and bar serving suitable drinks and snacks (13-18 years). Daily sports programme including water polo, beach volleyball and croquet.

Entertainment

Regular evening entertainment including live music and dancing.

Handy Stuff

Babysitting*. Laundry/dry-cleaning service*. 24-hour Concierge service. 24-hour suite service. Baby concierge service available in the Zen Grand and Ambassador lobbies offering items such as a baby bottle steriliser, high chair, crib, stroller, baby bathtub and baby bouncer as well as a rattle, teether, bottle and bottle brush to take home (subject to availability). Complimentary basic WiFi Internet access available throughout the resort.

Accessibility

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $3.92 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

*Denotes local charge.

Dress code: applies in Frida, Bistro, Lucca, Piaf, Cocina de Autor, and Sen Lin restaurants. Casually elegant resort attire should be worn, gentlemen should wear closed footwear and ladies should wear non-beach footwear. No shorts, t-shirts, sleeveless shirts, trainers or beach sandals.

Please note: at the Bistro, Piaf and Signature Restaurants, the minimum age required is 16 years.

Trip advisor rating

4.8/5

6,365 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

87%

Very Good

Average

Poor

Terrible

“WONDERFUL RESORT FOR FAMILY VACATIONS”

Dec 17, 2025Explorer16412269021

The resort was quite beautiful and serene. The welcome was very friendly and accommodating. The pools and beach were first class. The food was delicious and the service staff could not have been more kind, friendly and efficient. Of course there are always unanticipated needs and issues which will arise. Here is where the concierge service comes in, and we could not have asked for anyone better than Jeronimo! He was fantastic: friendly, charming, hard-working and efficient. Every request we had was quickly accommodated and resolved. We were never made to feel like a burden. He is the consummate professional and the resort is very lucky to have him. And I should also mention Airy, who covered for Jeronimo on his day off. She too did an excellent job. All in all, a wonderful vacation experience!

“Best family friendly resort stay”

Dec 14, 2025M C

Excellent experience and our concierge, Jeronimo, took great care of my entire family (especially my toddler)! He anticipated all of our needs and wowed us from the start.

“Another great trip to Grand Velas”

Dec 11, 2025J4651YZjulief

We enjoyed our 5th visit to Grand Velas, Riviera Maya over Thanksgiving with our large family. As always, the hospitality and experience was unbelievable. Thank you to Robyn Ayers at Dream Makers Vacation Services for the impeccable planning, coordinating (and introducing us to this amazing resort 10 years ago!). The facilities were well-maintained and consistently updated. Our crew (young and old!) loved the updated Teens Club. The dinner events on the beach were well-orchestrated and pretty remarkable. The staff went above and beyond to make our experience memorable and displayed top notch hospitality: -Daniel, our concierge, always had a smile on his face, even while fielding the countless requests from our group and keeping us organized and informed. We did not have to think about anything-- Daniel made sure we had our reservations, appointments, plans, etc. all straightened out. -at Azul, Alonzo, David, Antonio and Ernesto greeted us each breakfast and lunch with warmth and hospitality, always taking great care of us -at the pool Humberto, Ruben and Orlando kept us fed, hydrated and comfortable, always with a big smile and great energy. It was very busy but you'd never know! -at the cabana spa, Gloria and her team (Lim and Noehmi) provided mutiple poolside and cabana relaxation treatments. Thank you to the entire staff at Grand Velas for providing excellent service and an unforgettable week!

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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