Hilton Cancun, an All-Inclusive Resort

Cancun, Mexico

Star rating

The hotel

Cancun. The name alone sounds like a cocktail. And at the Hilton Cancun, an All-Inclusive Resort, it actually is - shaken, stirred, and served with a slice of lime and a side of "why didn’t I come here sooner?" Perched between the jungle and the Caribbean Sea (not a bad postcode), this 5-star all-inclusive stunner is just 20 minutes from Cancun Airport - which means less faffing, more beach. Think endless eats, tequila-laced sunsets, and the kind of pools you’ll dream about long after you’re home. Forget wristbands and buffet roulette - this is all-inclusive, redefined. We’re talking 12 dining venues (yes, twelve), with flavours from tacos and tequila to sushi and sizzling steak. Plus, premium drinks on tap, and zero guilt ordering that second poolside margarita. Whether you're doing laps, or perfecting the art of the float, Hilton Cancun's two massive infinity pools come with million-dollar views of the Caribbean. Or hit the private beach and dip your toes in the kind of turquoise you thought was photoshopped. There’s a jam-packed kids’ club, splash zone, and teen space - so yes, you can enjoy a grown-up dinner while the little ones are living their best lives. Family holiday, upgraded. Live music. Theme nights. Beach parties. Hilton Cancun brings the buzz, from laid-back afternoons to lively evenings under the stars. Whether you're salsa-ing or sipping, you won’t be short of stories to post.

Amenities

  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Beachfront location

Where is it

Located in secluded mangrove nature preserve, between Cancun and the quiet fishing village of Puerto Morelos. 20 minutes South from Cancun’s popular Hotel Zone. Transfer time from Cancun Airport: 15 minutes.

Hotel information

715 rooms and suites. All with authentic decor, furnished balconies, air-conditioning, 65-inch HDTV, mini-fridge, mini-bar (restocked daily), coffee maker and safe. Sunset View Rooms are 430 sq. ft. with resort view, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

All-inclusive includes: daily breakfast, lunch, dinner and snacks across 12 unique venues. Premium wines and boutique liquors. Cocktails and tropical drinks. Mini-bar, refreshed daily. Unlimited ice cream and churros.

Room upgrades

Ocean View Rooms are 430 sq. ft. with ocean views, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

Swim Up Rooms are 430 sq. ft. with swim-up patio, sitting area and large bathroom. Rooms have 2 queen beds, sleeping maximum 4 guests.

Ocean View One Bedroom Suites are 830 sq. ft. with separate living area, 2 full bathrooms and a king bedroom, sleeping maximum 3 guests.

Deluxe Ocean Front One Bedroom Suites are 860 sq. ft. with separate seating area with sofa, dining table, and a king bedroom, sleeping maximum 3 guests.

Ocean Front One Bedroom Master Suites are 1410 sq. ft. with living/dining area with sofa, wrap around balcony and a king bedroom, sleeping maximum 3 guests.

Ocean View One Bedroom Parlour Suites are 1640 sq. ft. with separate seating area with sofa, dining table, and a king bedroom, sleeping maximum 3 guests.

Family Two Bedroom Suites are 860 sq. ft. with seating area with sofa, 1 king bedroom and 2 queen beds, sleeping maximum 6 guests. This suite does not have a balcony.

12 unique dining experiences including 5 specialty restaurants: Vela (international buffet open for all-day dining), La Luce (Mediterranean classics with a central wood-fired pizza oven), Auma (open-fire grill offering prime cuts and house specialties), Maxal (Traditional Mexican cuisine), Sunan (Southeast Asian flavours), Maxal Taqueria (tacos). Azulinda Lobby Bar, Ice Cream and Churro Shop, Azulinda Market & Café, pool bar and food carts throughout the resort. Private dining experiences*.

Live music and nightly entertainment.

Spa* access at Waldorf Astoria Spa Riviera Maya. Fitness centre. Daily group fitness and yoga classes. Kids Club (for ages 4-12), Teens Room (for ages 13-17, with music, video and board games, and pool and ping pong tables) and a Family Splash Playground (with slides, water toys, and beach games). Beach volleyball. Wine / Tequila / Mezcal tastings*.

Concierge service. Pool and beachside service. Gift shop. Complimentary standard in-room and lobby WiFi. 24-hour room service*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3520)
  • Very good (515)
  • Average (193)
  • Poor (131)
  • Terrible (138)
Image of the Tripadvisor rating Wonderful

May 11, 2025 Jon L

Wonderful stay, the food was great, Max was wonderful in helping with move out process! Keep up the good work ! Would love to come back in the future. The staff at the lobby bar were always so kind and entertaining! Specifically I would like give a thumbs up to Miguel, Eduardo, and Moises! We had a wonderful time and will be leaving with many… Read more
Wonderful stay, the food was great, Max was wonderful in helping with move out process! Keep up the good work ! Would love to come back in the future. The staff at the lobby bar were always so kind and entertaining! Specifically I would like give a thumbs up to Miguel, Eduardo, and Moises! We had a wonderful time and will be leaving with many happy memories. Read less
Image of the Tripadvisor rating Great experience!

May 10, 2025 Veronica S

Hilton Cancun offered the best first time experience at this location. I was somewhat worried about how far everything seemed to be from this location, however, my partner and I planned to just have a relaxing two days before head back home after being in Playa de Carmen (which was another fantastic Hilton property). Not only were the amenities… Read more
Hilton Cancun offered the best first time experience at this location. I was somewhat worried about how far everything seemed to be from this location, however, my partner and I planned to just have a relaxing two days before head back home after being in Playa de Carmen (which was another fantastic Hilton property). Not only were the amenities everything you needed but the staff made it just as special. I would love to give a big shout out to both bartenders Miguel and Edgar! They made our experience there feel more welcoming and special. Both hard working and humble individuals. The drink were phenomenal never to much of something or less but just right. Late night service food was top notch as well as the pool side service, this is something Hilton Cancun had the upper hand on Playa de Carmen. I wish I caught the poolside service staff’s name, I believe it was Andres but either way all pool attendants were tentative to guest. Sad we weren’t able to try Le Luce as they had to unexpectedly close due to technical issues, however, the Boho night was not disappointing! Loved the outside seating. The weather was just perfect and the view was nothing less than beautiful. Loved the evening activities filled with artisan vendors, entertainers and dancing. I feel with how well this place ran it made for all guest to be such great mood and made for easy and fun conversation amongst us all. Definitely met a lot of lovely individuals that were also there for some fun and relaxation. Will be returning and hope that is in the near future. Read less
Image of the Tripadvisor rating Exceptional Service at Hilton Cancun!

May 9, 2025 Justin S

My wife and I visited Hilton Cancun All-Inclusive Resort for a business trip and had a wonderful experience, thanks in large part to the outstanding service. Our server, Naidelin, went above and beyond—she was warm, attentive, and made us feel like part of the family. Her hospitality truly stood out and made our stay that much more enjoyable.… Read more
My wife and I visited Hilton Cancun All-Inclusive Resort for a business trip and had a wonderful experience, thanks in large part to the outstanding service. Our server, Naidelin, went above and beyond—she was warm, attentive, and made us feel like part of the family. Her hospitality truly stood out and made our stay that much more enjoyable. Highly recommend this resort, especially if you’re lucky enough to be taken care of by Naidelin! Read less
Image of the Tripadvisor rating Kids Club

May 7, 2025 Freedom780997

I would like to recommend the kid’s club. The place is very clean and well organised. They have very fun activities every day. I child loves it. We met their professional team - Arge, Dani, Nath, Ale, Dixie, Rubi and Grissel. They all are very kind, respectful and responsible. I highly recommend their service.
Image of the Tripadvisor rating Great time at Hilton all inclusive in Cancun

May 7, 2025 gracielam775

We really want to give a shout out to Joel Wendy and Milton for their amazing job!!! They were personable friendly and gave us great tips to make the best margaritas in Mexico!!! We truly enjoyed our time with them during our visit to the Hilton hotel!! Keep it up guys and we look forward to coming back!!!