Hilton Cancun, an All-Inclusive Resort

Cancun, Mexico

Star rating

Swim Up Sunset View
Swim Up Sunset View One King Bed
Resort View One King Bed
Resort View One King Bed
Resort View One King Bed
Deluxe Ocean Front One Bedroom Suite
Deluxe Ocean Front One Bedroom Suite
Private dining set up
Swim Up Sunset View
Swim Up Sunset View One King Bed
Resort View One King Bed
Resort View One King Bed
Resort View One King Bed
Deluxe Ocean Front One Bedroom Suite
Deluxe Ocean Front One Bedroom Suite
Private dining set up

The hotel

Cancun. The name alone sounds like a cocktail. And at the Hilton Cancun, an All-Inclusive Resort, it actually is - shaken, stirred, and served with a slice of lime and a side of "why didn’t I come here sooner?" Perched between the jungle and the Caribbean Sea (not a bad postcode), this 5-star all-inclusive stunner is just 20 minutes from Cancun Airport - which means less faffing, more beach. Think endless eats, tequila-laced sunsets, and the kind of pools you’ll dream about long after you’re home. Forget wristbands and buffet roulette - this is all-inclusive, redefined. We’re talking 12 dining venues (yes, twelve), with flavours from tacos and tequila to sushi and sizzling steak. Plus, premium drinks on tap, and zero guilt ordering that second poolside margarita. Whether you're doing laps, or perfecting the art of the float, Hilton Cancun's two massive infinity pools come with million-dollar views of the Caribbean. Or hit the private beach and dip your toes in the kind of turquoise you thought was photoshopped. There’s a jam-packed kids’ club, splash zone, and teen space - so yes, you can enjoy a grown-up dinner while the little ones are living their best lives. Family holiday, upgraded. Live music. Theme nights. Beach parties. Hilton Cancun brings the buzz, from laid-back afternoons to lively evenings under the stars. Whether you're salsa-ing or sipping, you won’t be short of stories to post.

Amenities

  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Beachfront location

Where is it

Located in secluded mangrove nature preserve, between Cancun and the quiet fishing village of Puerto Morelos. 20 minutes South from Cancun’s popular Hotel Zone. Transfer time from Cancun Airport: 15 minutes.

Hotel information

715 rooms and suites. All with authentic decor, furnished balconies, air-conditioning, 65-inch HDTV, mini-fridge, mini-bar (restocked daily), coffee maker and safe. Sunset View Rooms are 430 sq. ft. with resort view, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

All-inclusive includes: daily breakfast, lunch, dinner and snacks across 12 unique venues. Premium wines and boutique liquors. Cocktails and tropical drinks. Mini-bar, refreshed daily. Unlimited ice cream and churros.

Room upgrades

Ocean View Rooms are 430 sq. ft. with ocean views, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

Swim Up Rooms are 430 sq. ft. with swim-up patio, sitting area and large bathroom. Rooms have 2 queen beds, sleeping maximum 4 guests.

Ocean View One Bedroom Suites are 830 sq. ft. with separate living area, 2 full bathrooms and a king bedroom, sleeping maximum 3 guests.

Deluxe Ocean Front One Bedroom Suites are 860 sq. ft. with separate seating area with sofa, dining table, and a king bedroom, sleeping maximum 3 guests.

Ocean Front One Bedroom Master Suites are 1410 sq. ft. with living/dining area with sofa, wrap around balcony and a king bedroom, sleeping maximum 3 guests.

Ocean View One Bedroom Parlour Suites are 1640 sq. ft. with separate seating area with sofa, dining table, and a king bedroom, sleeping maximum 3 guests.

Family Two Bedroom Suites are 860 sq. ft. with seating area with sofa, 1 king bedroom and 2 queen beds, sleeping maximum 6 guests. This suite does not have a balcony.

  • Book by 30 Sep '25 to save up to 70% on accommodation costs. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

12 unique dining experiences including 5 specialty restaurants: Vela (international buffet open for all-day dining), La Luce (Mediterranean classics with a central wood-fired pizza oven), Auma (open-fire grill offering prime cuts and house specialties), Maxal (Traditional Mexican cuisine), Sunan (Southeast Asian flavours), Maxal Taqueria (tacos). Azulinda Lobby Bar, Ice Cream and Churro Shop, Azulinda Market & Café, pool bar and food carts throughout the resort. Private dining experiences*.

Live music and nightly entertainment.

Spa* access at Waldorf Astoria Spa Riviera Maya. Fitness centre. Daily group fitness and yoga classes. Kids Club (for ages 4-12), Teens Room (for ages 13-17, with music, video and board games, and pool and ping pong tables) and a Family Splash Playground (with slides, water toys, and beach games). Beach volleyball. Wine / Tequila / Mezcal tastings*.

Concierge service. Pool and beachside service. Gift shop. Complimentary standard in-room and lobby WiFi. 24-hour room service*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3695)
  • Very good (530)
  • Average (203)
  • Poor (134)
  • Terrible (147)
Image of the Tripadvisor rating Great all inclusive resort

Aug 20, 2025 JRLander Long Beach, California

Always a nice facility with great food and service! I ate at both the Mexican restaurant and the lobby coffee bar. Roxy was an absolute gem.
Image of the Tripadvisor rating Family Vacation

Aug 19, 2025 J E

Great services by all employees, especially Alenjandra from Maxal restaurant she made us feel like family she brings her services to another level her love and dedication to her job truly shows. I would definitely go back with my family and will recommend to all our friends
Image of the Tripadvisor rating Service is amazing

Aug 19, 2025 smil3yfaces New York City, New York

I loved this hotel. Everyone is so friendly and welcoming. My daughter loved the kids club and didn’t want to leave when it was time to go. The entertainment team really does a great job with all their activities and shows. I would definitely come back.
Image of the Tripadvisor rating 20th Anniversary

Aug 19, 2025 Jocelyn M Maple Ridge, Canada

We wanted to stay at a different property, but it was sold to the Hyatt and it got cancelled. I am so thankful my husband chose this property. We had and amazing experience for two weeks without leaving the property! Guests We met some amazing people traveling from Canada, the UK, the United States and Mexico City that really made the trip… Read more
We wanted to stay at a different property, but it was sold to the Hyatt and it got cancelled. I am so thankful my husband chose this property. We had and amazing experience for two weeks without leaving the property! Guests We met some amazing people traveling from Canada, the UK, the United States and Mexico City that really made the trip amazing! Hilton guests are the best. We have some new friends to keep in touch with on social media and I am thankful for their kindness and friendship. Chill Pool The floating casino was fun week two. We loved the saxophone player! There was a margarita making contest one day. Jose from the entertainment was fun, helpful and kind. He tried to get us to participate more, but we did not want to go to the other pool. Staff I can't even begin to list off the employees who were helpful, kind and went above and beyond to provide the best stay. From check-in, to answering questions and dealing with anything we needed. These lovely people were there to help. Here is a small list of amazing people starting with my favourite girl, Nelly! NELLY!! Nelly is a friendly and efficient pool server who always greets guests with a warm smile. She has a knack for remembering everyone's favourite drinks, making her regulars feel like family. Whether it's a hot day or a busy crowd, Nelly stays calm and collected, ensuring everyone gets their orders quickly and with a positive attitude. Nelly worked on the Chill Pool side during our stay. She is friendly, kind, professional and FUN. That woman is hard working and I loved chatting with her learning all about cenotes that I did not see (lol). Pedro Kinil who also worked at the Chill Pool was a lot of fun! "We love you Pedro!" as our US friend would say. Yareli, Veronica, Ivan, Andreas and the bartending staff specifically Antonio all so lovely, smiling and kind! David the conceirge was so patient, kind and helpful. He was able to help us with the laundry service and answer many of our general questions. Salavdor, Raymond and Belskye (her smile) at the buffet made those meals memorable and they provided great service. Thank you for that. Armando one of the managers was helpful and kind. Karla was kind and helpful with reservations at the Mexican restaurant. Food and Drinks The food is amazing! Everything is fresh and tasty. We tried so much of it. Drinks were fantastic. Lots of healthy options for meals. I loved the tacos made by Patti, the ceviche girl made that with love and my omelettes on the patio were delicious. There were a few negative things: -the pool tiles are falling off (kids would dive for them and collect them) -the pool tiles were dirty and left black marks on lighter coloured swim shorts -the activities would change without notice (changes would happen the same day) -the foam party did NOT happen at all during our stay and that was disappointing -we thought the Chill Pool was adults only Again a BIG thank you to the STAFF of this property for making our stay memorable and one to remember. We can't wait for our next vacation. Read less
Image of the Tripadvisor rating By the Pool, Nelly was Amazing!!! Room Service Gerardo was so kind and pleasant. At the buffet we had Salvador AMAZING!

Aug 18, 2025 Amy P Centerville, Utah

Wonderful experience with Nelly at the pool. Salvador at the buffet and Gerardo with room service. Made our stay better than normal. Above and beyond employees.