Hilton Cancun, an All-Inclusive Resort

Cancun, Mexico

Star rating

Swim Up Sunset View
Swim Up Sunset View One King Bed
Resort View One King Bed
Resort View One King Bed
Resort View One King Bed
Deluxe Ocean Front One Bedroom Suite
Deluxe Ocean Front One Bedroom Suite
Private dining set up
Swim Up Sunset View
Swim Up Sunset View One King Bed
Resort View One King Bed
Resort View One King Bed
Resort View One King Bed
Deluxe Ocean Front One Bedroom Suite
Deluxe Ocean Front One Bedroom Suite
Private dining set up

The hotel

Cancun. The name alone sounds like a cocktail. And at the Hilton Cancun, an All-Inclusive Resort, it actually is - shaken, stirred, and served with a slice of lime and a side of "why didn’t I come here sooner?" Perched between the jungle and the Caribbean Sea (not a bad postcode), this 5-star all-inclusive stunner is just 20 minutes from Cancun Airport - which means less faffing, more beach. Think endless eats, tequila-laced sunsets, and the kind of pools you’ll dream about long after you’re home. Forget wristbands and buffet roulette - this is all-inclusive, redefined. We’re talking 12 dining venues (yes, twelve), with flavours from tacos and tequila to sushi and sizzling steak. Plus, premium drinks on tap, and zero guilt ordering that second poolside margarita. Whether you're doing laps, or perfecting the art of the float, Hilton Cancun's two massive infinity pools come with million-dollar views of the Caribbean. Or hit the private beach and dip your toes in the kind of turquoise you thought was photoshopped. There’s a jam-packed kids’ club, splash zone, and teen space - so yes, you can enjoy a grown-up dinner while the little ones are living their best lives. Family holiday, upgraded. Live music. Theme nights. Beach parties. Hilton Cancun brings the buzz, from laid-back afternoons to lively evenings under the stars. Whether you're salsa-ing or sipping, you won’t be short of stories to post.

Amenities

  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Beachfront location

Where is it

Located in secluded mangrove nature preserve, between Cancun and the quiet fishing village of Puerto Morelos. 20 minutes South from Cancun’s popular Hotel Zone. Transfer time from Cancun Airport: 15 minutes.

Hotel information

715 rooms and suites. All with authentic decor, furnished balconies, air-conditioning, 65-inch HDTV, mini-fridge, mini-bar (restocked daily), coffee maker and safe. Sunset View Rooms are 430 sq. ft. with resort view, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

All-inclusive includes: daily breakfast, lunch, dinner and snacks across 12 unique venues. Premium wines and boutique liquors. Cocktails and tropical drinks. Mini-bar, refreshed daily. Unlimited ice cream and churros.

Room upgrades

Ocean View Rooms are 430 sq. ft. with ocean views, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

Swim Up Rooms are 430 sq. ft. with swim-up patio, sitting area and large bathroom. Rooms have 2 queen beds, sleeping maximum 4 guests.

Ocean View One Bedroom Suites are 830 sq. ft. with separate living area, 2 full bathrooms and a king bedroom, sleeping maximum 3 guests.

Deluxe Ocean Front One Bedroom Suites are 860 sq. ft. with separate seating area with sofa, dining table, and a king bedroom, sleeping maximum 3 guests.

Ocean Front One Bedroom Master Suites are 1410 sq. ft. with living/dining area with sofa, wrap around balcony and a king bedroom, sleeping maximum 3 guests.

Ocean View One Bedroom Parlour Suites are 1640 sq. ft. with separate seating area with sofa, dining table, and a king bedroom, sleeping maximum 3 guests.

Family Two Bedroom Suites are 860 sq. ft. with seating area with sofa, 1 king bedroom and 2 queen beds, sleeping maximum 6 guests. This suite does not have a balcony.

12 unique dining experiences including 5 specialty restaurants: Vela (international buffet open for all-day dining), La Luce (Mediterranean classics with a central wood-fired pizza oven), Auma (open-fire grill offering prime cuts and house specialties), Maxal (Traditional Mexican cuisine), Sunan (Southeast Asian flavours), Maxal Taqueria (tacos). Azulinda Lobby Bar, Ice Cream and Churro Shop, Azulinda Market & Café, pool bar and food carts throughout the resort. Private dining experiences*.

Live music and nightly entertainment.

Spa* access at Waldorf Astoria Spa Riviera Maya. Fitness centre. Daily group fitness and yoga classes. Kids Club (for ages 4-12), Teens Room (for ages 13-17, with music, video and board games, and pool and ping pong tables) and a Family Splash Playground (with slides, water toys, and beach games). Beach volleyball. Wine / Tequila / Mezcal tastings*.

Concierge service. Pool and beachside service. Gift shop. Complimentary standard in-room and lobby WiFi. 24-hour room service*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3679)
  • Very good (529)
  • Average (202)
  • Poor (134)
  • Terrible (145)
Image of the Tripadvisor rating One of the best Hilton’s I’ve ever been to

Aug 11, 2025 Denielle R

One of the BEST Hilton’s I have ever stayed at! The staff is so kind, the management is excellent. I could tell the hotel is very well managed and working with the staff was such a pleasure. Very clean, efficient, TONS of activities and I loved being a part of it. I will be back!
Image of the Tripadvisor rating Entertainment team

Aug 10, 2025 Ana Paula R

Jose from the entertainment team made our stay so more much fun!! The pool activities and classes he led were so much fun to attend and participate
Image of the Tripadvisor rating Disappointing Stay

Aug 9, 2025 dinabesece Tampa, Florida

This resort is definitely not a 5-star hotel more like a 2 or 3 star. Check-in took over an hour even for a Hilton Gold member. Rooms are fine but customer service is lacking from management and I was completely disrespected from Juan. I have never been treated so poorly. I’m still waiting for a call from the general manager a week after my… Read more
This resort is definitely not a 5-star hotel more like a 2 or 3 star. Check-in took over an hour even for a Hilton Gold member. Rooms are fine but customer service is lacking from management and I was completely disrespected from Juan. I have never been treated so poorly. I’m still waiting for a call from the general manager a week after my stay. The pool tiles are broken, the beach smells terrible and you can’t take a walk or swim, and don’t expect bottles or cans of water or your issues!/Concerns being addressed. We did receive good service from the staff at Velas and Manuel at the pool but that was the extent of the positives. We will not be returning to this hotel - spend your money elsewhere! Read less
Image of the Tripadvisor rating Perfect family break

Aug 7, 2025 alicehB2488AI

Everything was wonderful. We visited with our young children. There are plenty of restaurants to choose from and the food and service is great everywhere. Special thank is to Abelardo in La Luce for his fantastic service x
Image of the Tripadvisor rating Amazing overall. Will return

Aug 7, 2025 Eva T

Food is surprisingly good considering an all-inclusive experience. Highly recommend renting a Bali bed by the kiddie water park if you are traveling with little ones. Novoa is literally the best!! We booked another Bali bed the next day all because of how attentive he is. He is a very hard worker, single dad of 2 boys and happy to be there taking… Read more
Food is surprisingly good considering an all-inclusive experience. Highly recommend renting a Bali bed by the kiddie water park if you are traveling with little ones. Novoa is literally the best!! We booked another Bali bed the next day all because of how attentive he is. He is a very hard worker, single dad of 2 boys and happy to be there taking care of you. Marco was also very helpful and attentive. We recently did an all inclusive resort in Punta Cana and this has completely blown that experience out of the water. Also, THE SPA!!! Please take advantage of the spa at the Waldorf if you can. You will not regret it. The best relaxing spa experience we have ever had. Read less