Hilton Cancun, an All-Inclusive Resort

Cancun, Mexico

Star rating

Swim Up Sunset View
Swim Up Sunset View One King Bed
Resort View One King Bed
Resort View One King Bed
Resort View One King Bed
Deluxe Ocean Front One Bedroom Suite
Deluxe Ocean Front One Bedroom Suite
Private dining set up
Swim Up Sunset View
Swim Up Sunset View One King Bed
Resort View One King Bed
Resort View One King Bed
Resort View One King Bed
Deluxe Ocean Front One Bedroom Suite
Deluxe Ocean Front One Bedroom Suite
Private dining set up

The hotel

Cancun. The name alone sounds like a cocktail. And at the Hilton Cancun, an All-Inclusive Resort, it actually is - shaken, stirred, and served with a slice of lime and a side of "why didn’t I come here sooner?" Perched between the jungle and the Caribbean Sea (not a bad postcode), this 5-star all-inclusive stunner is just 20 minutes from Cancun Airport - which means less faffing, more beach. Think endless eats, tequila-laced sunsets, and the kind of pools you’ll dream about long after you’re home. Forget wristbands and buffet roulette - this is all-inclusive, redefined. We’re talking 12 dining venues (yes, twelve), with flavours from tacos and tequila to sushi and sizzling steak. Plus, premium drinks on tap, and zero guilt ordering that second poolside margarita. Whether you're doing laps, or perfecting the art of the float, Hilton Cancun's two massive infinity pools come with million-dollar views of the Caribbean. Or hit the private beach and dip your toes in the kind of turquoise you thought was photoshopped. There’s a jam-packed kids’ club, splash zone, and teen space - so yes, you can enjoy a grown-up dinner while the little ones are living their best lives. Family holiday, upgraded. Live music. Theme nights. Beach parties. Hilton Cancun brings the buzz, from laid-back afternoons to lively evenings under the stars. Whether you're salsa-ing or sipping, you won’t be short of stories to post.

Amenities

  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Beachfront location

Where is it

Located in secluded mangrove nature preserve, between Cancun and the quiet fishing village of Puerto Morelos. 20 minutes South from Cancun’s popular Hotel Zone. Transfer time from Cancun Airport: 15 minutes.

Hotel information

715 rooms and suites. All with authentic decor, furnished balconies, air-conditioning, 65-inch HDTV, mini-fridge, mini-bar (restocked daily), coffee maker and safe. Sunset View Rooms are 430 sq. ft. with resort view, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

All-inclusive includes: daily breakfast, lunch, dinner and snacks across 12 unique venues. Premium wines and boutique liquors. Cocktails and tropical drinks. Mini-bar, refreshed daily. Unlimited ice cream and churros.

Room upgrades

Ocean View Rooms are 430 sq. ft. with ocean views, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

Swim Up Rooms are 430 sq. ft. with swim-up patio, sitting area and large bathroom. Rooms have 2 queen beds, sleeping maximum 4 guests.

Ocean View One Bedroom Suites are 830 sq. ft. with separate living area, 2 full bathrooms and a king bedroom, sleeping maximum 3 guests.

Deluxe Ocean Front One Bedroom Suites are 860 sq. ft. with separate seating area with sofa, dining table, and a king bedroom, sleeping maximum 3 guests.

Ocean Front One Bedroom Master Suites are 1410 sq. ft. with living/dining area with sofa, wrap around balcony and a king bedroom, sleeping maximum 3 guests.

Ocean View One Bedroom Parlour Suites are 1640 sq. ft. with separate seating area with sofa, dining table, and a king bedroom, sleeping maximum 3 guests.

Family Two Bedroom Suites are 860 sq. ft. with seating area with sofa, 1 king bedroom and 2 queen beds, sleeping maximum 6 guests. This suite does not have a balcony.

12 unique dining experiences including 5 specialty restaurants: Vela (international buffet open for all-day dining), La Luce (Mediterranean classics with a central wood-fired pizza oven), Auma (open-fire grill offering prime cuts and house specialties), Maxal (Traditional Mexican cuisine), Sunan (Southeast Asian flavours), Maxal Taqueria (tacos). Azulinda Lobby Bar, Ice Cream and Churro Shop, Azulinda Market & Café, pool bar and food carts throughout the resort. Private dining experiences*.

Live music and nightly entertainment.

Spa* access at Waldorf Astoria Spa Riviera Maya. Fitness centre. Daily group fitness and yoga classes. Kids Club (for ages 4-12), Teens Room (for ages 13-17, with music, video and board games, and pool and ping pong tables) and a Family Splash Playground (with slides, water toys, and beach games). Beach volleyball. Wine / Tequila / Mezcal tastings*.

Concierge service. Pool and beachside service. Gift shop. Complimentary standard in-room and lobby WiFi. 24-hour room service*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3551)
  • Very good (517)
  • Average (194)
  • Poor (131)
  • Terrible (139)
Image of the Tripadvisor rating Wonderful staff

May 31, 2025 Laura R Oakville, Canada

Hotel is very nice, clean. Very quiet while we were there. Rooms are very nice but not much privacy. Note there are extra charges for late checkout and you cannot use the facilities if you arrive before check-in or after check out (unless willing to pay extra). Staff are so friendly. Carolina in the lobby bar, and Humberto and Sandy in the… Read more
Hotel is very nice, clean. Very quiet while we were there. Rooms are very nice but not much privacy. Note there are extra charges for late checkout and you cannot use the facilities if you arrive before check-in or after check out (unless willing to pay extra). Staff are so friendly. Carolina in the lobby bar, and Humberto and Sandy in the Maxal Taquería were amazing. Read less
Image of the Tripadvisor rating Five stars for the entertainment!!!

May 31, 2025 Saha H

The best part of our stay is (we are still here for few more days) Kids Corner!!! Big shout out to all the friendliest faces ever at a Kids Corner where our seven year old loves to spend majority of his time here!!! Quality of the room,food and services absolutely top notch,clean,great quality and staff,true professionals . Thank you for making… Read more
The best part of our stay is (we are still here for few more days) Kids Corner!!! Big shout out to all the friendliest faces ever at a Kids Corner where our seven year old loves to spend majority of his time here!!! Quality of the room,food and services absolutely top notch,clean,great quality and staff,true professionals . Thank you for making our stay so enjoyable! Read less
Image of the Tripadvisor rating Very enjoyable

May 31, 2025 Pr3ni

Recently returned from resort with my wife, we had seen photos of beach and were aware of seaweed issue, did not stop us walking the beach and saw others make use of the beach, there are always people clearing/tidying up the seaweed daily. Really enjoyed the pool activities (mainly water volleyball) with a big shout out to Nico, Moon and Gustavo… Read more
Recently returned from resort with my wife, we had seen photos of beach and were aware of seaweed issue, did not stop us walking the beach and saw others make use of the beach, there are always people clearing/tidying up the seaweed daily. Really enjoyed the pool activities (mainly water volleyball) with a big shout out to Nico, Moon and Gustavo who were engaging, friendly and looked to fully enjoy what they do, took time to speak to us daily like they cared. Food wise we struggled a little with finding something we liked but that was down to us being fussy eaters. Connie also was very nice and always took time to stop and talk to us whenever she passed by. No issues with room, very clean and always kept that way. Special mention to concierge team who assisted with transport to nearby El Tinto golf club for an event I attended over 4 day whilst there. Location of hotel is very remote with a linking road from main road to hotel being a good 5-10 mins in a car Read less
Image of the Tripadvisor rating Maxal amazing

May 27, 2025 Janeth G

The best part for me is service, delicious food, Antonio is amazing, fast and good person in the restaurant Maxal. It was a good experiencie, drinks delicious, buffet clean, all the staff are so kind and friendly. The only thing I was a little disappointed about is the color of the beach but overall I will return to this hotel
Image of the Tripadvisor rating Sports Desk is the best!

May 27, 2025 sophieaK9854NQ

Had the best time at Hilton Cancun Mar Caribe! In the sports desk , jhosset y Sergio were the best coworkers in this hotel, for real !! They were so kind and fun. So happy to have them help me and my partner out! Those guys are handsome, my boyfriend said so! Thanks so much