Hyatt Vivid Playa Del Carmen

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Hyatt Vivid Playa Del Carmen | Riviera Maya, Cancun | Virgin Atlantic Holidays

Riviera Maya, Cancun

4.5 stars

Looking for a grown-up getaway that’s equal parts glamour, sunshine and cocktails-by-the-pool? Welcome to Hyatt Vivid Playa del Carmen, an adults-only, all-inclusive playground right on the Riviera Maya. Think turquoise waters, white-sand beach and a location so good you can roll from your sun-lounger to Playa del Carmen’s buzzing Fifth Avenue in minutes. By day, it’s all about lazy poolside lounging and endless ocean views. By night, think live music, cocktails on tap and a lively crowd who know how to have a good time. It’s chic, it’s social, and it’s got just the right amount of sass. Dining? Expect flavour-packed plates across eight restaurants, five bars and even a tequila spot worth toasting.

Amenities

Yoga
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

In Playa del Carmen, close to the beach and 5th Avenue. Transfer time from Cancun Airport: 1 hour.

Hotel Information

Room Information
Room Upgrade Information

Choice of suites including swim-up options. All suites with air-conditioning, private balcony, jetted tubs, WiFi, tea/coffee-making facilities, flat-screen TV, daily-stocked mini-bar and safe. Junior Suites are 653 sq ft with courtyard or city view and 1 king or 2 queen beds, sleeping maximum 4 adults.

All-inclusive includes: all drinks and meals. On-site entertainment, fitness facilities, and daily outdoor and indoor activities are included, unless otherwise stated.

Hotel details

Dining

Spice (global buffet), Dolma (Mediterranean menu), Asiana (Asian fusion), Rincón Mexicano (traditional Mexico dishes), La Casona (authentic Mexican cuisine), Chef's Plate (international haute cuisine, prepared by the gourmet executive chefs), Pelícanos (à la carte Caribbean-fusion cuisine). Tequileria. Trade Winds bar. La Mejorada lobby lounge. Coffee house. Barefoot (healthy eating). 24-hour lounge (Mexican beer, snacks and pool table).

Fun and Games

Olympic-sized freshwater pool with lap lane. Hot tub. Relaxation pool. Spa*. Fitness centre. Zumba and dance classes. Yoga. Water volleyball. Aqua-aerobics. Billiards.

Entertainment

Live music, shows, and DJ performances.

Handy Stuff

Laundry and dry/cleaning services*. 24-hour suite service. Room service*.

Additional Information

* denotes local charge.

Trip advisor rating

4.6/5

24,472 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

77%

Very Good

14%

Average

Poor

Terrible

“Not Quite What We Expected for Our Honeymoon”

Sep 23, 2026Bria M

If I’m being completely honest, I expected more from Hyatt Vivid. My husband and I stayed here for part of our honeymoon, with the other half at a resort in Cancun, which we much preferred. I had read plenty of positive reviews, so I was genuinely excited to stay here. Unfortunately, having experienced both resorts, Hyatt Vivid just didn’t stand out in comparison. The food was average, with limited buffet variety, and the included à la carte restaurants didn’t impress us, apart from Asiana. The room was nice and the staff were friendly, but we were disappointed by the lack of effort to make our honeymoon feel special. Our other resort acknowledged our honeymoon and even gave us a complimentary upgrade to a fantastic room. That personal touch made a huge difference, and we didn’t experience anything similar here. There was also far too much upselling and too many expensive add-ons. We would much rather see these bundled into a package. The pool party was a highlight, but overall, the atmosphere felt more suited to a mature group than younger couples looking for a romantic honeymoon. I appreciate that many people clearly love this hotel, but based on our experience and having another resort to compare it with, it simply didn’t meet our expectations. Unfortunately, I wouldn’t return.

“Amazing Experience! We'll Be Back!”

Sep 21, 2026Jessica P

My husband and I as well as 4 of our friends recently stayed here for 5 days during the first week of September, and from the moment we arrived until the moment we left, everything was amazing! Arriving to the resort it was even more beautiful than the pictures. We were immediately greeted with refreshing towels and escorted to check in where we were given delicious cucumber lemonade. Check in was fast and easy and then we were escorted to our very spacious room. The grounds are immaculate and each and every employee that we encountered was extremely friendly and gracious. Room service was prompt every time. We were there during the off-season so the resort was not crowded and there were no issues getting seats immaculate at every restaurant. Our group particularly enjoyed Asiana. My husband and I loved the breakfast buffet and had incredible service from Mario, as well as Jose who made a reservation for us for the Steak and Lobster dinner on the roof overlooking the ocean. I highly recommend! We had a blast at the foam party and would absolutely do it again! All of the activities around the pool were a lot of fun. The nightly shows in the lobby are incredible and definitely worth watching. As lifelong SoCal residents I will say the traditional Mexican food on site was not the best, but we made a dinner trip over to El Fogon a few blocks away to get our fix. Our group enjoyed the trip so much that we are already making plans to return the same time next year, with a few additional days added, as it was so hard to leave!

“Great holiday.”

Sep 21, 2026mightygills

Just returned from Hyatt Vivid and we had a great 2 weeks . The staff make this hotel they are so friendly and hardworking. Did not get names but staff in the restaurant are helpful and efficient. Erick was our pool waiter and was amazing. There were only 2 resterauunts open each evening and we did not like the menu at La Casona so were limited for choice. The entertainment in the lobby was excellent with very good visiting acts but it finishes at 10.30 each evening and we would have liked it to have lasted longer. The rooms are spacious and have a large jacuzzi bath which we did not use and would have preferred more clothes storage space. Overall a great hotel.

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Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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