Despite between a Hyatt fan, I cannot recommend this resort. The amenities and rooms are good but the service had too many misses over the length of our stay.
We traveled as a group of 5 couples.
In general, there was not adequate wait staff at any of the restaurants. Despite making advance reservations through the concierge for our group dinner, celebrating a birthday, they did not have a table put together when we arrived for our reservation. Our server was obviously overwhelmed for his section. We ordered a cake through the hotel based on headcout ($150!). They brought it out but no one was willing to help us slice the cake to serve it. Afterwards, we asked if they could at least help us box up the remaining cake to take with us for later. Server dropped off a few paper plate trays and walked away. Not the quality of service I expect.
We called ahead and let the hotel staff know that we wanted to enjoy tea time in the Cafe at 5 pm as a group. They insisted that we didn't need a reservation. When we arrived there werent enough teacups for us.
During several meals at the buffet we frequently ran out of water as the server would not come back to ask us if we needed anything else.
Check in staff failed to advise us of the wristband policy. They only told us we needed it to access the all inclusive restaurants and drinks. One evening our group left the hotel together to take photos. One of our group members took off her wristband, put it inside her bag and left it at the front desk so that she would have a clean look for the photographs. When we finished, we returned to the hotel through the beach entrance. The security guard blocked her and would not let her enter with us. She explained that her wristband was at the front desk -- he would not allow her to go and get it. She even offered to walk together with him -- nope, the answer was apparently to have her stand there indefinitely while he kept talking on his radio. Please don't treat your guests like criminals.
On the last day, after adding and requesting late check out, my room key card was still deactivated ahead of schedule, which could only be resolved by waiting in the massive line of other people checking out.
The only good service I received this entire stay was from our housekeeper and pool staff.
