We stayed at the Hyatt Vivid for four nights in October. We were there to scuba dive in Cozumel, and stayed at the resort previously when it was a Hilton.
This is a very nice resort right in downtown Playa del Carmen. The rooms are spacious and clean. The property is not as large as some of the other resorts, so it is easy to get around. The staff was excellent! Bartenders, servers, housekeeping, event staff, front desk, etc. All took the time to say Hola at every passing, almost always with a smile on their face.
We had excellent meals at all the restaurants, the Mexican and Italian were our favorites. Although this is an all-inclusive resort, they do upcharge for high end liquor and filet mignon/lobster at $120.00 US per couple (food only).
The nightly shows were entertaining, and the 24/7 sports bar was a good place to catch the football/baseball games during the evening. The staff at the 24/7 bar were inconsistent. Some were very attentive, some disappeared for extended periods of time.
We had a couples massage at the spa. They were running a special and the price was reasonable. Once inside they tried a hard upsell, and the massage was mediocre. They use your room key to lock the lockers, and after returning from the spa, both my wife and I could not open our locker. They had no one at the spa who could open the lockers, and we waited around for 30+ minutes to get this corrected.
We did our scuba dives at Buceo Espana with Natalie. The shop is right next to the resort, and we took a fast boat to Cozumel for the dives. Natalie and the shop were amazing! We left our gear at the shop each night, and they rinsed it and had it ready the next day. Highly recommend their shop!
We use TripGuy for our travel plans, and Lomas for the transfers. Lomas has always been an excellent service, with very friendly drivers. Anyone looking for feedback, input, or assistance with future travel plans, I would highly recommend TripGuy. Mitch and the crew were always quick to respond to any questions or assistance with our needs.
As with any all-inclusive resort, you get people who overindulge, and the resort could be better at monitoring this issue. By no means are we prudes, and we indulge like everyone else. However, we saw at least three people fall out of chairs, 2-3 fall down walking near the pool, and one gentleman constantly harass some women during dancing at night in the main area. We finally intervened and the gentleman promptly passed out in a chair. Security was notified, and the male was allowed to stay, when he should have probably been escorted to his room for the night.
This is one of the more reasonably priced all-inclusive resorts, and I would travel to the resort again. This is a very nice resort, with beautiful rooms, restaurants, and scenic garden/ocean views. The staff was first class!
