Hyatt Vivid Playa Del Carmen

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Hyatt Vivid Playa Del Carmen | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

4.5 stars

Looking for a grown-up getaway that’s equal parts glamour, sunshine and cocktails-by-the-pool? Welcome to Hyatt Vivid Playa del Carmen, an adults-only, all-inclusive playground right on the Riviera Maya. Think turquoise waters, white-sand beach and a location so good you can roll from your sun-lounger to Playa del Carmen’s buzzing Fifth Avenue in minutes. By day, it’s all about lazy poolside lounging and endless ocean views. By night, think live music, cocktails on tap and a lively crowd who know how to have a good time. It’s chic, it’s social, and it’s got just the right amount of sass. Dining? Expect flavour-packed plates across eight restaurants, five bars and even a tequila spot worth toasting.

Amenities

Yoga
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

In Playa del Carmen, close to the beach and 5th Avenue. Transfer time from Cancun Airport: 1 hour.

Hotel Information

Room Information
Room Upgrade Information

Choice of suites including swim-up options. All suites with air-conditioning, private balcony, jetted tubs, WiFi, tea/coffee-making facilities, flat-screen TV, daily-stocked mini-bar and safe. Junior Suites are 653 sq ft with courtyard or city view and 1 king or 2 queen beds, sleeping maximum 4 adults.

All-inclusive includes: all drinks and meals. On-site entertainment, fitness facilities, and daily outdoor and indoor activities are included, unless otherwise stated.

Hotel details

Dining

Spice (global buffet), Dolma (Mediterranean menu), Asiana (Asian fusion), Rincón Mexicano (traditional Mexico dishes), La Casona (authentic Mexican cuisine), Chef's Plate (international haute cuisine, prepared by the gourmet executive chefs), Pelícanos (à la carte Caribbean-fusion cuisine). Tequileria. Trade Winds bar. La Mejorada lobby lounge. Coffee house. Barefoot (healthy eating). 24-hour lounge (Mexican beer, snacks and pool table).

Fun and Games

Olympic-sized freshwater pool with lap lane. Relaxation pool. Spa*. Fitness centre. Zumba and dance classes. Yoga. Water volleyball. Aqua-aerobics. Billiards and ping-pong.

Entertainment

Live music, shows, and DJ performances.

Handy Stuff

Laundry and dry/cleaning services*. 24-hour suite service.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* denotes local charge.

Trip advisor rating

4.6/5

24,044 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

77%

Very Good

14%

Average

Poor

Terrible

“Girls Trip”

Jan 20, 2026Nicole R

We came with a group of 14 girls and had a wonderful weekend! From the spa to the pool, the restaurants to the room everything was great. We had the best service at the pool all 3 days from Manuel and Felix made sure we had everything we needed from day 1. We will return again next year!

“All in all a nice experience.”

Jan 19, 2026lizo897

This was an entirely new experience for myself and my family. The rooms were large, included a hot tub - not used because of concerns entering and exiting same (am a senior), nice patio but on the backside of the resort so no view - a bit disappointed. All in all an expansive resort, nice pool/hot tub area, beach (rocky), great restaurants/food and exceptional nightly entertainment. Friendly, efficient staff, always helpful.

“Disappointing All-Inclusive Experience”

Jan 19, 2026Rolando C

At almost every restaurant and bar, staff were constantly trying to sell add-ons, which became frustrating. There was also a strict limit of only two drinks per person at a time. Since my wife is pregnant, I ordered one water and one beer, and was told I couldn’t get anything else. The beach area was poorly attended—no one was available to offer refills, as staff seemed focused on the pool area where they were actively selling front-row cabanas. On the few occasions I did get drinks from a poolside waiter, they brought mojitos with alcohol even though my wife had clearly requested non-alcoholic drinks. I’ve stayed at many all-inclusive resorts where you can sit anywhere, order as many drinks as you want, and enjoy meals without being pushed to purchase extras from the menu. That was not the case here. Even at the spa, there was pressure to buy scented oils at $30 per person, which took away from the relaxing experience. On top of that, there was significant noise from the room next door late at night. We had to call the front office twice at around 1:00 a.m. to ask that the neighboring room lower the volume, which further impacted our stay.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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