I arrived Thursday afternoon, check-in was quick and friendly but they really tried to push a special spa package with this "amazing" discount, when I asked if I could think about it as I was hot and hungry and just wanted to get to my room they told me that the special pricing was only available when I was checking in so I said no thank you. I got to my room, which looked like it was exactly as stated, a little worn and the carpets next to the bed looked filthy but otherwise it was nice. The view was good, I got the oceanfront walk out which includes a private cabana and it was close to the pool so I was happy. I was a little surprised when I found out that they do nothing for the cabana that is included with your room, they provide no covers for the rubber coated pillows and mattress and they run a sprinkler at night/early morning that completely soaked it the first two mornings that I was there and no one ever dried it off besides myself, mind you multiple staff members walked by while I was using towel after towel to dry it and didn't offer any assistance. If you pay extra for a pool cabana they provide nice terrycloth sheets and pillow covers, in my opinion I paid extra for the private cabana that was outside my room so shouldn't I get the same service? The answer is no. But I digress, I got to my room and I looked all over the room for hotel information and there was none to be found so I wandered out to try to find some dinner from one of the 7 restaurants that are mentioned on their website and found that only 2 were open and I had to search for those, no signs for La Casona at all the place that I eventually found. The buffet was only open for breakfast and lunch and all of the other restaurants were only available on certain nights, but that information is only available if you are provided with a qr code at check in, which I was not. I spent the whole day Friday with no clue as to activities, restaurants, nothing until the manager Kevin called and told me about the qr code after I responded to a request from expedia wanting to know how my check in was.
Saturday night I found out that if there are any celebrations, weddings, etc. they were held right next to my room. The one on Saturday wasn't too bad, I was able to enjoy the show from my balcony and it wasn't very loud and it ended early. Sunday night however there was a wedding reception and the speaker was basically at the corner of my room and it was so loud, the whole room vibrated, so if you want a quiet room do not book oceanfront in building 2 as there is no escaping the noise. I spoke with Kevin again and he offered to move me and I accepted. I had to pack and be ready to move in 20 minutes. Kevin also asked if there was anything else that the hotel could do for me to make up for the inconvenience so I asked if perhaps I could get a massage at the spa and he told me that he would check in the morning as to what the hotel could do for me. He showed up the next morning to present me with the "offer" which was a discount on the service that actually cost more than the special price I was offered at check in on a larger package. He was a little surprised when I relayed that to him, so of course I declined the "offer". The room was supposedly an upgrade but the only thing better was that it was quiet.
The location was nice though as you could walk out of the resort and all of the touristy shopping and dining were right there.
All in all it was not what they advertise and was not worth the money spent.
