A week-long stay in paradise as a couple celebrating our wedding anniversary.
We had a wonderful trip and would comfortably say this is the best all inclusive resort we have stayed at. We travel a lot and pay attention to the “little” things which this hotel excelled at. The cleanliness, level of service, quality and variety of food and drinks are just a few things that stood out. We appreciated the two pools: one quiet and the other with more of a party atmosphere. The entertainment team does a good job at engaging people who want to participate without being pushy. The nighttime shows are wonderful and entertaining. The food at the buffet and à la carte restaurants is really wonderful with lots of options to choose from. We appreciated that the staff were not pushy for reviews or tips which we have found to be the case at other resorts. That suggests to me that all the positive reviews you read here are genuine as opposed to being the result of pushy staff who encourage you to mention them by name. We have seen this first hand at other resorts in Mexico as well as in the DR. It was refreshing to experience this level of service without the expectation of either generous tips or positive reviews.
The rooms were clean, large and very comfortable. If you are a beach person, the beach is a little rocky and the seaweed can be a bit of a problem but this is not a reflection of the hotel.
We want to highlight Alan, Fonsi and Hector at “La Mejorada”. They were all wonderful, kind, knowledgeable and friendly. Alan is an incredible mixologist who takes great pride in the drinks he makes. He is certainly an asset for the hotel and we really enjoyed his service and genuine, humble personality. Mario, the young gentleman working at Spice, was fantastic as well and we appreciated his great service and kindness.
The staff at this hotel really do make you feel like family. Any time you walk past any staff member they place their hand on their heart which is such a sweet gesture. Everyone always greets you with a smile and takes genuine pleasure in looking after your needs.
The only criticism we have is the very pushy nature of the staff who try to get you to agree to take a tour of the sister hotel. I don’t care that the other hotel has 9 pools. I booked this one for a reason. One “no” should be sufficient.
We would definitely recommend this hotel to anyone. It is conveniently located in Playa del Carmen and a short distance from the Cancun airport. The grounds are beautiful and well kept and although the resort is larger, it doesn’t feel overly crowded or too big. The staff and service are what make this resort stand out and the reason why we will certainly return. We can’t wait to come back and enjoy this beautiful place again.
Thank you all for an incredible week.
