Hyatt Vivid Playa Del Carmen

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Hyatt Vivid Playa Del Carmen | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

4.5 stars

Looking for a grown-up getaway that’s equal parts glamour, sunshine and cocktails-by-the-pool? Welcome to Hyatt Vivid Playa del Carmen, an adults-only, all-inclusive playground right on the Riviera Maya. Think turquoise waters, white-sand beach and a location so good you can roll from your sun-lounger to Playa del Carmen’s buzzing Fifth Avenue in minutes. By day, it’s all about lazy poolside lounging and endless ocean views. By night, think live music, cocktails on tap and a lively crowd who know how to have a good time. It’s chic, it’s social, and it’s got just the right amount of sass. Dining? Expect flavour-packed plates across eight restaurants, five bars and even a tequila spot worth toasting.

Amenities

Yoga
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

In Playa del Carmen, close to the beach and 5th Avenue. Transfer time from Cancun Airport: 1 hour.

Hotel Information

Room Information
Room Upgrade Information

Choice of suites including swim-up options. All suites with air-conditioning, private balcony, jetted tubs, WiFi, tea/coffee-making facilities, flat-screen TV, daily-stocked mini-bar and safe. Junior Suites are 653 sq ft with courtyard or city view and 1 king or 2 queen beds, sleeping maximum 4 adults.

All-inclusive includes: all drinks and meals. On-site entertainment, fitness facilities, and daily outdoor and indoor activities are included, unless otherwise stated.

Hotel details

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 USD per person per night that will be added to your hotel bill (payable locally, subject to change).

Dining

Spice (global buffet), Dolma (Mediterranean menu), Asiana (Asian fusion), Rincón Mexicano (traditional Mexico dishes), La Casona (authentic Mexican cuisine), Chef's Plate (international haute cuisine, prepared by the gourmet executive chefs), Pelícanos (à la carte Caribbean-fusion cuisine). Tequileria. Trade Winds bar. La Mejorada lobby lounge. Coffee house. Barefoot (healthy eating). 24-hour lounge (Mexican beer, snacks and pool table).

Fun and Games

Olympic-sized freshwater pool with lap lane. Hot tub. Relaxation pool. Spa*. Fitness centre. Zumba and dance classes. Yoga. Water volleyball. Aqua-aerobics. Billiards.

Entertainment

Live music, shows, and DJ performances.

Handy Stuff

Laundry and dry/cleaning services*. 24-hour suite service. Room service*.

Additional Information

* denotes local charge.

Trip advisor rating

4.6/5

24,432 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

77%

Very Good

14%

Average

Poor

Terrible

“Think very carefully”

Aug 31, 2026Q8931PSrichardb

Very disappointing – hygiene-related closures on arrival We chose this resort in part because of the extensive choice of restaurants, bars and cafés advertised as being available to guests. Unfortunately, on arrival we discovered that five of the resort's dining facilities — Dolma, Trade Winds, Pelicanos, Aromas Café and Spice Bar — were closed. Having travelled for more than 20 hours, this was an extremely disappointing start to our holiday. What made the situation particularly concerning was that the closure notices displayed at the affected facilities referred to hygiene/sanitary issues. This is very different from arriving to find a restaurant closed for refurbishment or simply operating on reduced hours. As guests, seeing multiple facilities closed with notices referring to hygiene and sanitation naturally raises concerns about what has happened and whether there are any wider implications. What I found particularly disappointing was the lack of clear communication from the hotel. We were not made aware of these closures or the reasons for them before travelling, and nothing was explained to us on arrival. Instead, we discovered the situation ourselves. Though they did try to upsell us on several things. The resort had been chosen partly because of the variety of dining options available, so having five facilities unavailable significantly reduced the choice we had expected when booking. Had we known we would not have come here. I'm not suggesting that everything about the resort was poor, and there were certainly aspects of our stay that we enjoyed. However, the combination of the number of closures, the references to hygiene/sanitary issues and the lack of meaningful communication from hotel management made this a very disappointing experience. If you are considering booking this resort, I would strongly recommend contacting the hotel directly before travelling to confirm that all advertised restaurants, bars and other facilities are actually open and operating normally. For us, this was a very disappointing start to what should have been a special holiday.

“Not the best place for good”

Aug 30, 2026Family_traveler1208

This was our first non Asia and all inclusive holiday. We are big foodies and chose this hotel because of its many restaurants and food options it offered. To say we were disappointed is an understatement, the hotel itself is very good, the staff and service they offer is great. The disappointment is the fact that most of the restaurants are closed without any notice and the few that are open, their food is below average. The hotel provides an app that allows you to reserve a table which is great…. The only problem with that is, that when you get to your booked restaurant…… it’s closed… 😡 It would have been nice to have been notified by the hotel before arriving that 50% of the restaurants were closed. Not good Hyatt, I would have expected a lot better from you.

“Unforgettable 20th Anniversary Stay”

Aug 29, 2026Nsanville23

Unmatched Service & Vibe! We came to Hyatt Vivid Playa del Carmen to celebrate our 20th anniversary vow renewal, and we are so glad we took a chance on a new spot! We typically stay at the Wyndham across the street, but making the switch to Hyatt Vivid was the best decision we could have made. The resort itself is pristine, stunning, and huge, with gorgeous landscaping throughout the entire property. The pool energy was fantastic with plenty of fun activities; we had a blast playing volleyball, hitting the foam party, and making custom bracelets and keychains. What truly elevates this property, though, is the exceptional staff. The servers were unbelievable! We never had to wait for a single thing. The bartenders were equally incredible, constantly suggesting amazing drinks tailored to our tastes and getting everyone in our group to try new things. The food at every single restaurant was delicious, and the coffee bar was top-tier, easily rivaling major chains like Starbucks back in the US! A few special shout-outs to the staff members who made our trip so memorable: Madina & Zitzel (Front Desk): Absolute rockstars! They made check-in seamless and took incredible care of us when our AC went out, handling our room move smoothly and without fuss. Alan (Interior Bar): Hands down the best mixologist on the property. Reyes (Swim-Up Bar): Ask him for the "Reyes Special", you won't regret it! Jose Garcia (Rooftop Dinner & Doma): Seamlessly set up and accommodated large tables for our group of 11, making our group dinners extra special. Adem (Cabana Rentals): Went above and beyond to make sure our bottle service and cabana setup were exactly what we wanted. The only downside: The marketing/timeshare sales team. They were extremely pushy and simply would not accept a polite "no thank you." Having to walk past their area to get to the gift shop or the 24-hour bar became a daily hassle because they just would not leave us alone. Overall, despite the pushy sales pitch at the tour desk, the phenomenal service, stunning grounds, and amazing staff made our vow renewal trip unforgettable. We would definitely return!

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Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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