Moon Palace Cancun

Cancun, Mexico

Star rating

Garden View Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. The huge variety of facilities make for the perfect family holiday, catering for all ages and abilities. From the 27-hole Jack Nicklaus signature golf course, water sports marina, and huge freeform pools to the Playroom kids’ club, Wired for teens and tennis and pickleball courts to keep the youngsters busy!  Rooms are elegant with double jacuzzi baths, terraces or balconies complete with hammocks and even a drinks cabinet. You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from as you have full access to the restaurants at Moon Palace Nizuc too. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Room upgrades

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox ONE and games available on request (subject to availability), family in-room amenities including kids' room service menu, kids’ size bathroom and slippers, Fun in the Sun beach toys and L’Oreal kids bath amenities, bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

  • Book by 15 Jun ‘25 to get free golf between 15 Jan - 31 Dec '25 Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

Bugambilias (gourmet-style International buffet for breakfast. lunch, and dinner), Agra (Indian cuisine, á la carte. Open for dinner), Momo (Pan-Asian cuisine, á la carte. Open for dinner), Gondola (Italian menu, International breakfast buffet and à la carte dinner), Palapa Asadero (International buffet lunch and à la carte dinner), Pier 8 (Mexican cuisine and seafood, buffet lunch and à la carte dinner). Located at the Golf Course Clubhouse: La Trattoria (Italian, à la carte dinner), Riviera Maya (traditional Mayan cuisine, open for breakfast, lunch and dinner). Access to all the restaurants at Moon Palace Nizuc.

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28499)
  • Very good (5936)
  • Average (2341)
  • Poor (1197)
  • Terrible (1511)
Image of the Tripadvisor rating Sorry but Sunrise is past it's best

Jun 9, 2025 Rotherz85

This is rated as 5 star! I would be careful.about accepting this as 5 star as the hotel is a big let down now. It's showing signs of age and also it's a very large hotel and seems to be struggling to cater to the masses. Let's start with the positives: The staff are amazing, you can't really fault them, the service they provide is above and… Read more
This is rated as 5 star! I would be careful.about accepting this as 5 star as the hotel is a big let down now. It's showing signs of age and also it's a very large hotel and seems to be struggling to cater to the masses. Let's start with the positives: The staff are amazing, you can't really fault them, the service they provide is above and beyond. Food is awesome and there's plenty of choice. Unfortunately that's about where it ends. Negatives: Room was ok but far from 5 star, tiny bathroom and showing signs of age. The shower head is past its sell by date, the shampoo and conditioner dispenser pumps refused to work. Reported 4 times and nothing was ever done about it. Room service food was always delivered cold. Given a buzzer to press to collect the dishes when finished but never collected until the morning meaning the animals got to the leftovers outside your room and scattered everything all over the corridor. Balcony area was dirty from paint that was falling off the outside, ladders left outside the balcony area and also discarded towels from others rooms. Pool tiles had come away leaving sharp edges everywhere which I unfortunately cut my knee (minor but still not expected from a 5 star). Very noisy at the pools from the entertainment system and lots of drunk Americans. Not a place to go relax. Thankfully had access to Nizuc which was on a different level and much nicer and quieter. Sorry Palace Resorts but SunRise needs a massive overhaul. If you want peace and quiet and 5 star treatment, book Nizuc or another Palace Resort. Read less
Image of the Tripadvisor rating Moon Palace Timeshare Scam

Jun 9, 2025 My L

Moon Palace Timeshare Scam. As soon as I arrived Cancun International Airport, I checked with one of my travel that help me back to Hotel. I fall into the Moon Palace Timeshare deal. I was told that if I attend the timeshare session, whether buy or not, I will get discount at the end of the session. Well, that didn't happen, Moon Palace… Read more
Moon Palace Timeshare Scam. As soon as I arrived Cancun International Airport, I checked with one of my travel that help me back to Hotel. I fall into the Moon Palace Timeshare deal. I was told that if I attend the timeshare session, whether buy or not, I will get discount at the end of the session. Well, that didn't happen, Moon Palace didn't give any discount, and I have to pay full price. I never thought of scam at Moon Palace. Lesson learned.!!! Read less
Image of the Tripadvisor rating Would definitely come back again!

Jun 9, 2025 Melanie H

We celebrated my big birthday at Nizuc in May with 6 adults and 2 toddlers. We had a wonderful time. The rooms were lovely with nice views, all of the staff were so friendly and worked very hard to keep the place looking immaculate too. We particularly enjoyed the pool days at Nizuc with the kids, the playrooms at Sunrise and Nizuc and lovely food… Read more
We celebrated my big birthday at Nizuc in May with 6 adults and 2 toddlers. We had a wonderful time. The rooms were lovely with nice views, all of the staff were so friendly and worked very hard to keep the place looking immaculate too. We particularly enjoyed the pool days at Nizuc with the kids, the playrooms at Sunrise and Nizuc and lovely food and drinks. Each day, no matter whether we were early or late arriving at the pool, we always were able to find 6 sunbeds together in good locations - there was no reserving of sunbeds which the residents seemed to adhere to. Downside was the beach which was covered with seaweed and the sea was murky and not at all inviting but obviously this is through no fault of the resort. We were disappointed with the Mexican restaurant at Nizuc which was a shame as we had high expectations. We ordered starters and main meals and it all was served at the same time. The waiter then tried to take away my starter while I was still eating it! The resort credits are not really worth spending as you still have to pay 16% tax so you have to spend money to use the credits. The gifts are also overpriced. We used Ubers to get from the airport which were less that half of what the resort cabs were charging. We didn't feel the need to pay the additional cost to use The Grand - there's plenty to see and do at Sunrise and Nizuc. Despite a couple of minor issues, we would come back again as it was just what we needed to entertain everyone in the group and felt that it offered good value for money. Read less
Image of the Tripadvisor rating Family trip to start the summer

Jun 8, 2025 R8162XYsharonc

The start of summer for us always starts with a family trip before the littles go to stay with a grandparent for the summer. They love it at Moon Palace Sunrise, so we went back this year. We enjoy all of the palace elite stays we have had
Image of the Tripadvisor rating Creepy crawlers and messy

Jun 8, 2025 Lo L

We had heard that the moon palace was great from many friends… Didn’t know the difference between the Grand, the Sunrise and Nizcu. We ended up booking the sunrise, family suite and upon arrival nothing was ready, which was fine because we got there early. We had a lovely day at the pool. The food was fantastic and service was great. We ended up… Read more
We had heard that the moon palace was great from many friends… Didn’t know the difference between the Grand, the Sunrise and Nizcu. We ended up booking the sunrise, family suite and upon arrival nothing was ready, which was fine because we got there early. We had a lovely day at the pool. The food was fantastic and service was great. We ended up checking into our room and we were on the first floor and it was a dungeon… very dark no view of anything and loud. We went out to dinner at the Italian restaurant. It was absolutely delicious, had gelato and everything was wonderful!! We went back to our room that night only to hear my daughter screaming on the top of her lungs because she found a centipede 6 inches long!! My husband grabbed it annd threw it i. The trash but she was traumatized and now won’t go to the bathroom alone. A couple hours later my husband went to the same bathroom and there was a cockroach. There was blood on our duvet that look like someone had gotten scratched and overall about 10 mosquitoes flying around trying to sting us all night long. We are in a very humid climate so I understand the mosquitoes, but the cockroaches and the centipede are an absolutely not in my book on vacation. My husband and I had a game plan the next morning and we would try to move rooms or we would just take the cancel and move to a completely different property. I will say the front desk was accommodating and moved us to a second floor in the same building. The room seemed nicer so far, but overall the experience has been less than stellar. We did the sales pitch at the Grand and they told us it was 90 minutes. It went on longer than an hour than expected, and they wouldn’t take no for an answer. Brought in a closer and it didn’t work out for them and I ended up leaving. I will say our second room at the sunrise is much better than the first and we have high hopes for the next four days. We will be spending most of our time away from the resort on excursions and a day pass to the Grand that we got an exchange for our time for the sales pitch. Will post a comment after our final. Stay here in four days. Read less