Moon Palace Cancun

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Moon Palace Cancun | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

5 stars

Available offers

Resort Credit: Receive up to $250 resort credit per room per stay for travel before 23 Dec'26 when staying a minimum of 4 nights, book by 31 Dec ’25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply.

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. The huge variety of facilities make for the perfect family holiday, catering for all ages and abilities. From the 27-hole Jack Nicklaus signature golf course, water sports marina, and huge freeform pools to the Playroom kids’ club, Wired for teens and tennis and pickleball courts to keep the youngsters busy! Rooms are elegant with double jacuzzi baths, terraces or balconies complete with hammocks and even a drinks cabinet. You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from as you have full access to the restaurants at Moon Palace Nizuc too. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

Golf
Scuba Diving
Tennis
Kids Club
Wheelchair access
Families
Honeymoon
Wedding
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Night Club
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Beachfront location

Explore the local area

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel Information

Room Information
Room Upgrade Information

1339 rooms on 3 floors in several buildings with 8 lifts. All rooms are located in the Sunrise section of the resort. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. Entertainment, land sports and non-motorised water sports, including the business centres.

Hotel details

Dining

Bugambilias (gourmet-style International buffet for breakfast. lunch, and dinner), Agra (Indian cuisine, á la carte. Open for dinner), Momo (Pan-Asian cuisine, á la carte. Open for dinner), Gondola (Italian menu, International breakfast buffet and à la carte dinner), Palapa Asadero (International buffet lunch and à la carte dinner), Pier 8 (international buffet lunch and à la carte dinner). Smoked (Texan style BBQ lunch), Café Bistro (coffee, pastries, crepesand paninis), Pepe’s Pizza (wood fired pizzas lunchtime – 10pm)

Located at the Golf Course Clubhouse: La Trattoria (Italian, à la carte dinner), Riviera Maya (traditional Mayan cuisine, open for breakfast, lunch and dinner). Access to all the restaurants at Moon Palace Nizuc.

Fun and Games

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am (Tuesday, Thursday and Saturday). Oversized freestyle pool with 3 sections, including Kids splash zone and kids pool. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.

Entertainment

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Handy Stuff

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Accessibility

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Special assistance

Trip advisor rating

4.5/5

39,979 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

72%

Very Good

15%

Average

Poor

Terrible

“Amazing place.”

Oct 23, 2025MorganF123

Golf course had a lot of wildlife. Had a daypass to The Grand and it was fabulous. We stayed in Sunrise. Plenty of options for activities and food. Food was great! Jesus Torres helped us make all our dinner reservations, extra towels, bookings, etc. He was a huge help. Definitely download their app. Atmosphere was great. Noise wasn't bad anywhere. It was not overly crowded. Our almost 3 year old had a great time at the splash pads, pools, and playplaces. The playplace in Sunrise was huge! Our room was cleaned daily. We will be back! Great value!

“3-Hour Sales Trap, Inedible Food, Broken Promises”

Oct 21, 2025Traveler2011973

We’ve been loyal Moon Palace members for over 20 years — and this will absolutely be our last visit. The resort that once represented true luxury and hospitality has completely fallen apart. We were promised resort credits for attending a 90-minute presentation. Instead, it turned into a 3-hour high-pressure sales trap with six different people (Liliana, Pascal, and several others) rotating through our room — despite assurances that it wouldn’t happen. The promised credits were never delivered, and when we followed up, they asked for a receipt that was never even provided. We’ve spent half our vacation trying to fix their mistakes instead of relaxing. The rooms are lackluster, the beach is a disaster, and our room smells like fish. The food is inedible, room service is awful, and the entire experience feels more like a cruise ship upsell factory than a world-class resort. What’s worse — it’s now abundantly clear that Moon Palace prioritizes guests based on how much money they’ve sunk into the company. Unless you’ve invested $1 million or more, you’re treated as second class. Those who’ve invested less than $650K are essentially invisible. In essence, their message is: the more you give us, the better your treatment — everyone else can wait. Moon Palace has lost its shine, its soul, and its standards. Do yourself a favor and RUN to another resort. This is not the Moon Palace of years past — it’s a corporate machine built to squeeze more money from loyal members while delivering less in return.

“Great All Inclusive!”

Oct 21, 2025Himani S

My stay at the Moon Palace Sunrise in October 2025 was wonderful. It’s an all inclusive resort so I wasn’t expecting the best food or service, but both were great! I planned the vacation for a large group (22 people) and the guest relations desk helped me immensely with restaurant and spa reservations and other specialty items such as a birthday cake. The cake was so gorgeous! And Beatriz Guillen Solorzano was great to work with. She often got back to me immediately concerning my requests/questions. I will be retuning in the spring but will try the grand next time!

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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