Moon Palace Nizuc

Cancun, Mexico

Star rating

Garden View Room
Superior Deluxe Ocean View Room
Palapa Pelicanos
Lobby Bar
El Manglar
Carvao
Caporales
The Pub
The Pub
Garden View Room
Superior Deluxe Ocean View Room
Palapa Pelicanos
Lobby Bar
El Manglar
Carvao
Caporales
The Pub
The Pub

The hotel

If you think all Cancún resorts are the same, think again. Moon Palace Nizuc is in a class of its own - think swim-up bars, world-class dining, and next-level luxury, all wrapped up with that easy, toes-in-the-sand vibe you came for. Perfect for families, couples, and everyone in between, this five-star resort knows how to dial up the good times. We’re talking endless pools, a massive stretch of soft white beach, a swoon-worthy spa and restaurants serving up everything from fresh sushi to classic Mexican feasts (and yes, there’s a poolside gourmet burger restaurant for those lunchtime snacks). Oh, and the rooms? They’re spacious with amazingly comfortable big beds, double whirlpool tubs and seriously tropical garden or ocean views. Plus, with unlimited drinks, snacks and 24-hour room service included, you could technically stay in your robe all day. (Not that we’re recommending it. There's too much to do.) And if you feel like cranking things up a notch, you’ve got all the perks of the wider Moon Palace complex on tap too - including golf courses, a water sports marina, Flowrider surf simulator and Noir nightclub where you can dance the night away. Cancun holidays don’t get much bigger, or better, than this.

Amenities

  • Kayaking
  • Sailing
  • Tennis
  • Yoga
  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Restaurant
  • Room Service
  • Spa

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

713 rooms and suites. All with a balcony, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-bar (with sodas, bottled water, juices, domestic and imported beers, refreshed daily), liquor dispenser, safe, double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and straighteners. Superior Deluxe Garden Rooms with garden views and 1 king-size bed, or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All-Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, WiFi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Room upgrades

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea and 1 king-size bed, or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.

Superior Honeymoon Suites benefit from upgraded liquor selections, access to the Private Beach Lounge area, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, and turn-down service and private check-in. These rooms have 1 king-size bed and sleep maximum 2 adults.

Superior Governor Suites feature a living room and dining room, balcony with chaise lounge, chairs and table, and access to a shared terrace with 3 hot tubs. These rooms have 1 king-size bed and sleep maximum 2 adults.

Superior Family Suites with garden views, are two connecting rooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6. Plus little extras for the kids, including kid-friendly mini-bar, in-room snacks and Fun in the Sun Bucket Kit.

  • Guests who book four nights or more will get up to $250 USD in Resort Credit. Book by 31 Dec '25. Travelling between 21 Jun  - 23 Dec '26. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply. 

El Manglar (world cuisine, buffet restaurant. Open for breakfast, lunch and dinner), Los Caporales (Mexican. Open for breakfast and dinner), Carvao (Brazilian-style steakhouse. Open for dinner), Palapa Pelicanos (Mediterranean dishes), Palapa Delfines (poolside snacks), La Burguería (poolside burgers). Lobby bar. Lobby coffee shop. The Pub Brew House (adult-only). Access to all the signature restaurants at Moon Palace Cancun.

Nightly entertainment.

Outdoor pool with 3 sections, including water slide and splash zone. Spa Fitness centre. Playroom kids’ club (interactive and outdoor fun for kids ages 4–10 years.). The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Pony Experience (for children). Yoga and pilates. Non-Motorised water sports (kayaks and paddle boards). Beach soccer, beach and pool volleyball. 2 tennis courts. Basketball court. Bicycles, billiards (adults only), table tennis and board games.

24-hour room service*. Complimentary WiFi.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (117)
  • Very good (4)
  • Average (4)
  • Poor (2)
  • Terrible (3)
Image of the Tripadvisor rating Best restaurant in Moon Palace!

Jul 19, 2025 amygN8840CD Grandview, Texas

Our experience was phenomenal. Gilberto was our waiter and was so friendly and attentive. Jhonutun and Ademar were very friendly as well. The food was amazing and cooked to perfection! We never went thirsty and the food was so fresh. This was our favorite restaurant by far!!!
Image of the Tripadvisor rating Two perfects restaurants in the same hotel

Jul 18, 2025 Leídysb A Cancun, Mexico

the hotel is very very good but the service is outstanding the restaurant el manglar was a really good experience our waiter Hecner like always with the service of 5 star the chefs Olner is fantastic he do a extra miles for us the restaurant riviera maya was excellent the waiter Pedro explains every single dish with a lot of passion about… Read more
the hotel is very very good but the service is outstanding the restaurant el manglar was a really good experience our waiter Hecner like always with the service of 5 star the chefs Olner is fantastic he do a extra miles for us the restaurant riviera maya was excellent the waiter Pedro explains every single dish with a lot of passion about the origen of the food and with outstanding service Read less
Image of the Tripadvisor rating The service and the food were very amazing! We loved everything about it! The servers we had were nothing but amazing!!!

Jul 17, 2025 Nancy R

From the moment we walked back in ( we have been here in the past years) my family feels very welcomed Patricia greeted us with a big smile! Jassibe and Daniela were our servers for the night and they really went above and beyond for us this evening
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Jul 17, 2025 Adolfo R

One of the best experiences has been at Carvao. Gabriela and Chef Walter were amazing and very friendly. They made sure our dining experience was a pleasant and great one. Definitely took the time to make us feel like guests. The cuts of meat were super flavorful, tender and some of the cuts had the right amount of char on the exterior. 10 out of… Read more
One of the best experiences has been at Carvao. Gabriela and Chef Walter were amazing and very friendly. They made sure our dining experience was a pleasant and great one. Definitely took the time to make us feel like guests. The cuts of meat were super flavorful, tender and some of the cuts had the right amount of char on the exterior. 10 out of 10 experience. Read less
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Jul 17, 2025 Mark M

Eduardo, Daniel, Ivan were outstanding. They were very attentive to our needs and did a wonderful job! They made the pool at Nizuk that much better!