Moon Palace Nizuc

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Moon Palace Nizuc | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

5 stars

Available offers

Booking Bonus: Book a Superior Deluxe Ocean View room for the price of a Superior Deluxe Garden view room. Valid for bookings made between the 30 April - 02 Jun '26 for travel between 18 Oct '26 – 18 Apr '27. Subject to change. Blackout dates apply. Offers may not be combinable. Any applicable offers have been calculated into the prices shown. Terms and conditions apply.

If you think all Cancún resorts are the same, think again. Moon Palace Nizuc is in a class of its own - think swim-up bars, world-class dining, and next-level luxury, all wrapped up with that easy, toes-in-the-sand vibe you came for. Perfect for families, couples, and everyone in between, this five-star resort knows how to dial up the good times. We’re talking endless pools, a massive stretch of soft white beach, a swoon-worthy spa and restaurants serving up everything from fresh sushi to classic Mexican feasts (and yes, there’s a poolside gourmet burger restaurant for those lunchtime snacks). Oh, and the rooms? They’re spacious with amazingly comfortable big beds, double whirlpool tubs and seriously tropical garden or ocean views. Plus, with unlimited drinks, snacks and 24-hour room service included, you could technically stay in your robe all day. (Not that we’re recommending it. There's too much to do.) And if you feel like cranking things up a notch, you’ve got all the perks of the wider Moon Palace complex on tap too - including golf courses, a water sports marina and Noir nightclub where you can dance the night away. Cancun holidays don’t get much bigger, or better, than this.

Amenities

Kayaking
Sailing
Tennis
Yoga
Kids Club
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel Information

Room Information
Room Upgrade Information

713 rooms and suites. All with a balcony, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-bar (with sodas, bottled water, juices, domestic and imported beers, refreshed daily), liquor dispenser, safe, double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and straighteners. Superior Deluxe Garden Rooms with garden views and 1 king-size bed, or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.All-Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, WiFi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Hotel details

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Dining

El Manglar (world cuisine, buffet restaurant. Open for breakfast, lunch and dinner), Los Caporales (Mexican. Open for breakfast and dinner), Carvao (Brazilian-style steakhouse. Open for dinner), Palapa Pelicanos (Mediterranean dishes and Indian a la carte dinner 3 days per week), Palapa Delfines (poolside snacks), La Burguería (poolside burgers). Lobby bar. Lobby coffee shop. The Pub Brew House (live music, adult-only). Access to all the signature restaurants at Moon Palace Cancun.

Fun and Games

Outdoor pool with 3 sections, including water slide and splash zone. Spa Fitness centre. Playroom kids’ club (interactive and outdoor fun for kids ages 4–10 years.). The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Pony Experience (for children)*. Yoga and pilates. Non-Motorised water sports (kayaks and paddle boards). Beach soccer, beach and pool volleyball. 2 tennis courts. Basketball court. Bicycles, billiards (adults only), table tennis and board games, outdoor stage for evening shows, Jack Nicklaus Signature golf course.

Entertainment

Nightly entertainment.

Handy Stuff

24-hour room service*. Complimentary WiFi.

Additional Information

* denotes local charge.

Trip advisor rating

4.9/5

591 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

93%

Very Good

Average

Poor

Terrible

“Great Brazilian Restaurant”

May 13, 2026Trisha M

Amazing at Carvao!! The staff Gabriela, Saul and Julian were fantastic. We had 2 allergies peanut and gluten. They had asked the chef in the back for fresh steak and fries in thr back for my son with a peanut allergy and they brought our gluten free pasta and bread for my daughter. The food was soooo good!

“Amazing food and experience”

May 10, 2026Chelsea C

We had a great dinner at Carvao. Best restaurant so far. Gabriela was the highlight of our night. She was so funny and kept the grilled meats coming faster than we could eat them! Gotta make sure you get a reservation at Carvao during your stay.

“A wonderful property, the staff is the gem!”

May 10, 2026Bluewater_464

Just enjoyed 10 nights at Moon, Nizuc as Diamond guests. NOTE - Staying as Diamond guests while the Diamond members are also staying gives you their Diamond privileges. That elevates the experience, and many of the pools and restaurants we enjoyed require that status. But even without the Diamond status the resort is amazing! Moon Palace, Cancun is comprised of three resorts - Sunrise, Nizuc, and Grand. Sunrise and Nizuc are similarly priced, while the Grand is a step-up. We’ve enjoyed several resorts and boutique hotels throughout the Riviera Maya over 25+ years, and we built a retirement home near PDC in ‘15. We first visited Moon Palace Sunrise after selling our home in ‘22, and also enjoyed our stay there over dia de los muertos last year for the first time as Diamond guests. Our host Diamond members were wonderful both visits, we were lucky to have met them this visit and we very much enjoyed their company! The STAFF is the gem of this property. We met sooo many who have been working there for 30+ years! We acknowledged the staff excellence in the resort survey of course… The ROOM experience was identical to Sunrise except the Nizuc balcony is smaller. The beverage guy and housekeeping are both excellent! They work so hard to ensure your comfort…The bed and the pillows are sooo comfortable! The toiletries, including the shower body wash and shampoo are perfect. We are not fans of the “thermal protective treatment”, or conditioner, and you may want to bring your own since the water is hard here. The hair dryer is ok, some may prefer bringing their if it is important to you. There is a curling iron as well... There is also a Jacuzzi tub in the room, the room is lacking nothing! The POOLS! This is the main draw of this property… We very much enjoy both the Diamond Concierge (DC) and main pools at Nizuc. Great service at the DC pool, and excellent bands at the main pool in the afternoon. For a busier vibe we like the Unique Day Club at Grand, and our favorite pool overall is the Sunrise (DC or main pool). We enjoy the nice beach. The sea is not as beautiful here as in other areas of the Riviera Maya, but we still love looking at the water while taking a break from the pools. The CUISINE is also amazing at the resort. We found the buffet at Nizuc to be excellent. We stayed in bldg 8000 (Pez) very close to the Caribeno restaurant which was very convenient for breakfast when Caribeno was open. Also close to Joe’s Deck for the beach and afternoon cocktails. Great location, just a 5 minute walk to the Nizuc pools and the Unique Day Club pool… For dinner, we returned to JC’s and Tavola at the Grand, Tavola was ok, JC’s disappointed once again. We were not able to make it to the Grill for dinner, based on friends’ feedback that is apparently THE place for great steaks. We enjoyed Trattoria, Asadero, MOMO for the habachi dinner, all at Sunrise. We didn’t love Carvao at Nizuc. We are fine with the buffet some evenings, and the Grand was quite good. One issue, the Palace app showed the Grand buffet open and we walked there, but it was closed. It was scheduled as closed but not in the app…. So we learned not to trust the app. The RESORT TRANSPORTATION system is like no other we’ve experienced…excellent. The drivers are so courteous…The Diamond express raises that to a higher bar of course. All of the bell boys also work so hard. Our included airport transfers were flawless this visit. We find the SHOWS to be very good here. The Michael Jackson show was very good our previous visits, it’s been updated this year and it was even more excellent last week. Definitely recommend taking the time to see the show. The fire show was good, the smell of the fuel could be a bit much for some guests but it is definitely worth seeing. We also love being able to enjoy excellent LIVE MUSIC throughout our stay. One favorite is the pianist in the Library - just a fun evening with an amazing musician. Many resorts lack the live music options but MP does a much better job. The Rock band that plays in the Pub and at the Nizuc pool is also excellent. The reggae band at the Nizuc pool was very good too! Sunshine or Nizuc? Both are great for us! 👍 Just our personal experiences here, of course, but even without the Diamond privileges this resort is pretty amazing! The Grand offers access to many more restaurants, pools, and the waterpark, but you can also access that on a day pass if staying at Sunrise or Nizuc and not as a Diamond guest. Those just looking into Moon Palace can learn more about booking through members on the various Facebook forums.

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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