Moon Palace Nizuc

Cancun, Mexico

Star rating

Garden View Room
Superior Deluxe Ocean View Room
Palapa Pelicanos
Lobby Bar
El Manglar
Carvao
Caporales
The Pub
The Pub
Garden View Room
Superior Deluxe Ocean View Room
Palapa Pelicanos
Lobby Bar
El Manglar
Carvao
Caporales
The Pub
The Pub

The hotel

If you think all Cancún resorts are the same, think again. Moon Palace Nizuc is in a class of its own - think swim-up bars, world-class dining, and next-level luxury, all wrapped up with that easy, toes-in-the-sand vibe you came for. Perfect for families, couples, and everyone in between, this five-star resort knows how to dial up the good times. We’re talking endless pools, a massive stretch of soft white beach, a swoon-worthy spa and restaurants serving up everything from fresh sushi to classic Mexican feasts (and yes, there’s a poolside gourmet burger restaurant for those lunchtime snacks). Oh, and the rooms? They’re spacious with amazingly comfortable big beds, double whirlpool tubs and seriously tropical garden or ocean views. Plus, with unlimited drinks, snacks and 24-hour room service included, you could technically stay in your robe all day. (Not that we’re recommending it. There's too much to do.) And if you feel like cranking things up a notch, you’ve got all the perks of the wider Moon Palace complex on tap too - including golf courses, a water sports marina, Flowrider surf simulator and Noir nightclub where you can dance the night away. Cancun holidays don’t get much bigger, or better, than this.

Amenities

  • Kayaking
  • Sailing
  • Tennis
  • Yoga
  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Restaurant
  • Room Service
  • Spa

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

713 rooms and suites. All with a balcony, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-bar (with sodas, bottled water, juices, domestic and imported beers, refreshed daily), liquor dispenser, safe, double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and straighteners. Superior Deluxe Garden Rooms with garden views and 1 king-size bed, or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All-Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, WiFi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Room upgrades

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea and 1 king-size bed, or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.

Superior Honeymoon Suites benefit from upgraded liquor selections, access to the Private Beach Lounge area, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, and turn-down service and private check-in. These rooms have 1 king-size bed and sleep maximum 2 adults.

Superior Governor Suites feature a living room and dining room, balcony with chaise lounge, chairs and table, and access to a shared terrace with 3 hot tubs. These rooms have 1 king-size bed and sleep maximum 2 adults.

Superior Family Suites with garden views, are two connecting rooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6. Plus little extras for the kids, including kid-friendly mini-bar, in-room snacks and Fun in the Sun Bucket Kit.

El Manglar (world cuisine, buffet restaurant. Open for breakfast, lunch and dinner), Los Caporales (Mexican. Open for breakfast and dinner), Carvao (Brazilian-style steakhouse. Open for dinner), Palapa Pelicanos (Mediterranean dishes), Palapa Delfines (poolside snacks), La Burguería (poolside burgers). Lobby bar. Lobby coffee shop. The Pub Brew House (adult-only). Access to all the signature restaurants at Moon Palace Cancun.

Nightly entertainment.

Outdoor pool with 3 sections, including water slide and splash zone. Spa Fitness centre. Playroom kids’ club (interactive and outdoor fun for kids ages 4–10 years.). The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Pony Experience (for children). Yoga and pilates. Non-Motorised water sports (kayaks and paddle boards). Beach soccer, beach and pool volleyball. 2 tennis courts. Basketball court. Bicycles, billiards (adults only), table tennis and board games.

24-hour room service*. Complimentary WiFi.

* denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (10)
  • Very good (2)
  • Average (2)
  • Poor (2)
  • Terrible (3)
Image of the Tripadvisor rating Excellent bartender..

May 16, 2025 Curiosity08476056992

Julian, bartender main lobby. He was very good. Always smiling and took very good care of us.... excellent bartender..He went out of his way to make our stay at moon palace Nixcu a great time.. Thank you Julian. Rest stay at Moon palace was good also. Great room and service. Food was very good.
Image of the Tripadvisor rating Excellent resort out of the hotel zone but still close to airport

May 1, 2025 Mobile702285

My husband and I stayed at Moon Palace Cancun Nizuc end of April , after our son recommended we stay there. The hospitality, friendliness and professionalism of the staff everywhere we went was exceptional! The lounge areas, restaurants and outdoor resort area were beautiful , well maintained and clean! We’d give it 5 stars! Sunrise has the… Read more
My husband and I stayed at Moon Palace Cancun Nizuc end of April , after our son recommended we stay there. The hospitality, friendliness and professionalism of the staff everywhere we went was exceptional! The lounge areas, restaurants and outdoor resort area were beautiful , well maintained and clean! We’d give it 5 stars! Sunrise has the largest , hugest outdoor pool area, then second was Nizuc. The Grand is the smallest pool area and is only for exclusive admission. And we noticed walking by the Grand that you cannot see the ocean from the pool area because its mostly blocked by privacy bushes. Our favorite meals were breakfast and dinner. The outdoor cafes around the pools had a nice selection but wasn’t our favorite. The buffets were very good with so many options, but also good were the breakfasts and dinners menus at the Riviera Maya restaurant golf club. We took a free day trip via uber to their other moon palace in the hotel zone and we would not recommend it. Very small hotel and awkwardly laid out pools. Was only glad we went just to see the azul color of the waters were beautiful. At Nizuc, Sunrise and Grand there was always entertainment for both adults and kids. We especially liked the amphitheater performances were great! Very talented performers! Special thanks to all the staff waiters, waitresses, pool and restaurant managers for excellent service. Read less
Image of the Tripadvisor rating Nizuc April 2025

Apr 20, 2025 Aidan M

This is NOT a five star hotel. Nor is sunrise, the grand is but even that's pushing it. The rooms are nice but nothing to write home about. But there is always issues with them: shower drain was clogged, never got enough clean towels, toilet water kept running constantly after being flushed, never enough outlets, only cable tv. Pool area is… Read more
This is NOT a five star hotel. Nor is sunrise, the grand is but even that's pushing it. The rooms are nice but nothing to write home about. But there is always issues with them: shower drain was clogged, never got enough clean towels, toilet water kept running constantly after being flushed, never enough outlets, only cable tv. Pool area is significantly smaller than sunrise. Very family oriented not a quiet relaxing pool in sight. That goes for the entirety of nizuc. The beach is pretty much non existent. Nobody is coming to moon palaces for the beach but at least sunrise and grand have a little more going for them in terms of seating. My main complaint here is the food. Only two options for sit down restaurants not counting the buffet. And the food is generally mediocre. Sometimes pretty bad, usually okay, rarely genuinely good. A lot of it is just the chefs trying to emulate American food or foods of other cultures and failing at it. Mexican is usually pretty good though. But again nothing terribly interesting or unique. So if you live in a major city or have traveled a bit you likely won't be impressed with the options or the quality. The entire place just feels like a land locked cruise ship at times. The nightlife/shows are pretty boring and mediocre. The things that are exceptional here however are the service, and cleanliness. I have never encountered a bad worker at any of the moon place hotels other than the sales people. Every worker goes above and beyond in making you feel cared for even if they don't exactly know what you need. Overall it's not a bad resort by any means but it certainly isn't luxury. Read less
Image of the Tripadvisor rating Pushy Marketers

Mar 26, 2025 533ashtono

The onsite marketers are incessant. At check-in, check-out and during our stay, the agents pushing membership were going too far in using up our vacation time so they could get their commission. "Let me do my job" was their pushy rallying cry. Won't return to Moon Palace.
Image of the Tripadvisor rating Luxurious and relaxing

Mar 17, 2025 lilib995

I almost canceled this trip based on the reviews but I’m so glad I didn’t. The service was kind and impeccable, the rooms, beds, and pillows gave us the perfect nights of sleep that we needed to recover from just family life. We would get breakfast in bed every morning and then go to the buffet anyway. the pool at Nizuc is not as crowded as the… Read more
I almost canceled this trip based on the reviews but I’m so glad I didn’t. The service was kind and impeccable, the rooms, beds, and pillows gave us the perfect nights of sleep that we needed to recover from just family life. We would get breakfast in bed every morning and then go to the buffet anyway. the pool at Nizuc is not as crowded as the others and so great for kids because it’s graduated. We spent all day by the pool and on the beach. Make sure you get your coconuts at the grand next door from noon. Book the restaurants plays in advance. Read less