Moon Palace Nizuc

Cancun, Mexico

Star rating

Garden View Room
Superior Deluxe Ocean View Room
Palapa Pelicanos
Lobby Bar
El Manglar
Carvao
Caporales
The Pub
The Pub
Garden View Room
Superior Deluxe Ocean View Room
Palapa Pelicanos
Lobby Bar
El Manglar
Carvao
Caporales
The Pub
The Pub

The hotel

If you think all Cancún resorts are the same, think again. Moon Palace Nizuc is in a class of its own - think swim-up bars, world-class dining, and next-level luxury, all wrapped up with that easy, toes-in-the-sand vibe you came for. Perfect for families, couples, and everyone in between, this five-star resort knows how to dial up the good times. We’re talking endless pools, a massive stretch of soft white beach, a swoon-worthy spa and restaurants serving up everything from fresh sushi to classic Mexican feasts (and yes, there’s a poolside gourmet burger restaurant for those lunchtime snacks). Oh, and the rooms? They’re spacious with amazingly comfortable big beds, double whirlpool tubs and seriously tropical garden or ocean views. Plus, with unlimited drinks, snacks and 24-hour room service included, you could technically stay in your robe all day. (Not that we’re recommending it. There's too much to do.) And if you feel like cranking things up a notch, you’ve got all the perks of the wider Moon Palace complex on tap too - including golf courses, a water sports marina, Flowrider surf simulator and Noir nightclub where you can dance the night away. Cancun holidays don’t get much bigger, or better, than this.

Amenities

  • Kayaking
  • Sailing
  • Tennis
  • Yoga
  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Restaurant
  • Room Service
  • Spa

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

713 rooms and suites. All with a balcony, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-bar (with sodas, bottled water, juices, domestic and imported beers, refreshed daily), liquor dispenser, safe, double whirlpool tub, bathrobes and slippers, turn-down service, hairdryer and straighteners. Superior Deluxe Garden Rooms with garden views and 1 king-size bed, or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. All-Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, WiFi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Room upgrades

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea and 1 king-size bed, or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed or 2 double beds, sleeping maximum 4.

Superior Honeymoon Suites benefit from upgraded liquor selections, access to the Private Beach Lounge area, an exclusive beach bag (one per stay), pillow and aromatherapy menus, an Espresso/American coffee maker, nightly Petit Fours, private concierge service by phone, one reservation at speciality restaurant per stay, and turn-down service and private check-in. These rooms have 1 king-size bed and sleep maximum 2 adults.

Superior Governor Suites feature a living room and dining room, balcony with chaise lounge, chairs and table, and access to a shared terrace with 3 hot tubs. These rooms have 1 king-size bed and sleep maximum 2 adults.

Superior Family Suites with garden views, are two connecting rooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6. Plus little extras for the kids, including kid-friendly mini-bar, in-room snacks and Fun in the Sun Bucket Kit.

  • Guests who book four nights or more will get up to $250 USD in Resort Credit. Book by 31 Dec '25. Travelling between 21 Jun  - 23 Dec '26. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply. 
  • Room Upgrade: Receive a complimentary room upgrade for completed stays until 20 Dec '26, book by 30 Sep '25,when staying a minimum of 7 nights. Room upgrade is subject to availability on arrival.Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable. Blackoutdates apply. Terms and conditions apply. 

El Manglar (world cuisine, buffet restaurant. Open for breakfast, lunch and dinner), Los Caporales (Mexican. Open for breakfast and dinner), Carvao (Brazilian-style steakhouse. Open for dinner), Palapa Pelicanos (Mediterranean dishes and Indian a la carte dinner 3 days per week), Palapa Delfines (poolside snacks), La Burguería (poolside burgers). Lobby bar. Lobby coffee shop. The Pub Brew House (live music, adult-only). Access to all the signature restaurants at Moon Palace Cancun.

Nightly entertainment.

Outdoor pool with 3 sections, including water slide and splash zone. Spa Fitness centre. Playroom kids’ club (interactive and outdoor fun for kids ages 4–10 years.). The Dreamery for younger children designed to enhance their stay with games, surprises, food activities and experiences designed especially for them. Pony Experience (for children). Yoga and pilates. Non-Motorised water sports (kayaks and paddle boards). Beach soccer, beach and pool volleyball. 2 tennis courts. Basketball court. Bicycles, billiards (adults only), table tennis and board games, outdoor stage for evening shows, Jack Nicklaus Signature golf course.

24-hour room service*. Complimentary WiFi.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (189)
  • Very good (9)
  • Average (4)
  • Poor (2)
  • Terrible (4)
Image of the Tripadvisor rating Great family vacation

Aug 30, 2025 George Z

The poolside server’s Greg & Lindo at the Nizuc pool were the best! Would definitely recommend this for anyone traveling as a couple or with a family, it has everything you need or want and the resort is enormous
Image of the Tripadvisor rating Los Caporales - Amazing Hospitality

Aug 26, 2025 Michaela U

Stayed at Moon Palace Nizuc with my family and it was a wonderful experience for our first time in Cancun. Los Caporales in Nizuc had amazing food and great hospitality. Miguel and Nayelli were so wonderful and so sweet, it is amazing to have them the multiple times we ate there. Miguel and Nayelli were the best and would love to see them again.
Image of the Tripadvisor rating Moon Palace Nizuc Los Caporales

Aug 26, 2025 Selina U Florida

“ We loved our stay at Moon Palace Nizuc, especially the outstanding service and delicious food at Los Caporales. We enjoyed it so much that we dined there four times! Our servers, Nayeli and Miguel, were excellent—truly amazing and made each visit special.
Image of the Tripadvisor rating Wonderful and relaxing service!!

Aug 25, 2025 Tamara E

Wonderful service provided by Moraima Christel Dominguez in the Nizuc O Spa. She was very gentle and attentive during my manicure and pedicure. She was able to add on a service for removing gel polish and added a leg massage. So relaxing!!! My nails also look fabulous and I have received many compliments. Thank you Moraima!!!!
Image of the Tripadvisor rating Spa Go To

Aug 22, 2025 Savannah B

I had an amazing experience! Candi did my pedicure and manicure and was amazing!! Along with Ivon, Delmira, and Alejandra who were also wonderful. They did my other family members manicure and pedicure and they were so precise and made the overall experience and amazing one. I would recommend the spa and these lady’s to everyone one attends Nizuc… Read more
I had an amazing experience! Candi did my pedicure and manicure and was amazing!! Along with Ivon, Delmira, and Alejandra who were also wonderful. They did my other family members manicure and pedicure and they were so precise and made the overall experience and amazing one. I would recommend the spa and these lady’s to everyone one attends Nizuc to enjoy a memorable relaxing experience. Read less