This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.
Amenities
Bicycle Rental
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Room Service
Spa
Swimming Pool
Where is it
Located on Cancun's south shore. Transfer time from airport: 10 minutes.
Hotel information
1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. Entertainment, land sports, and non-motorised water sports, including the business centres.
Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.
Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.
Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.
Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 people.
Resort Credit: Receive up to $500 resort credit per room per stay for travel before 23 Dec'26 when staying a minimum of 4 nights, book by 31 Dec ’25.
Any applicable offers have
been calculated into the prices shown. Offers may not be combinable. Blackout
dates apply. Terms and conditions apply.
Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (contemporary Asian cuisine, open for breakfast and a la carte and Robata grill for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun and Moon Palace Nizuc, next door.
Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.
9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.
Complimentary WiFi access. Pool concierge. 24-hour room service.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
Had the experience of going to La Cantina for breakfast on 08-10-2025. We had an excellent experience starting with the very attentive staff and not to mention the food. Our waiter, Oswaldo was always checking on how we were doing and if we needed anything else that he could bring to the table. The servers at each of the food stations were also…
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Had the experience of going to La Cantina for breakfast on 08-10-2025. We had an excellent experience starting with the very attentive staff and not to mention the food. Our waiter, Oswaldo was always checking on how we were doing and if we needed anything else that he could bring to the table. The servers at each of the food stations were also very amicable and granted our requests without a smile. One thing that we found unique was that the captain, Octavio kept making rounds and guiding his wait staff to engage with the guests. Again, this was a great experience.
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Service and food at the Grill
Aug 8, 2025Relax690033
The Grill at the grand has wonderful food. Our server Ramiro was so friendly and service was over the top! We will be back and request him again. His attention to our request went beyond our expectations! He is a true asset to the palace company!
Moon palace 2025
Aug 8, 2025Birkett music g
Loved our holiday 9th trip back.
one of the reasons to revisit is of waiters like Jorge from half moon / Olympic pool as he looks after my son Callum and my Wife Tracey.
Outstanding service when me and my son went to play golf he looked after Tracey when she was on her own he goes the extra mile.
Esteban also was very friendly and accommodating at…
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Loved our holiday 9th trip back.
one of the reasons to revisit is of waiters like Jorge from half moon / Olympic pool as he looks after my son Callum and my Wife Tracey.
Outstanding service when me and my son went to play golf he looked after Tracey when she was on her own he goes the extra mile.
Esteban also was very friendly and accommodating at the pool.
Ruban vacation planner was fantastic service for any adventures or tours he made every thing easy to book and if we was part of the members talks we would go in a heart beat to talk about memberships!!
Luis Huchim at the Los tacho pool was amazing and great to see him again on our holiday very funny man thank you for your service.
Roberto wine somelier is a expert in wine and love to come back to see him for special wines.
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Cusco at moon palace
Aug 8, 2025B3064MLgaila
We went to Cusco for breakfast the food was plentiful and the service was excellent. There was such a variety of food. It was hard to make a decision. Our servers Martin Caamal Noe Herrera and Ronaldo were fantastic and friendly. Highly recommend this resort
10/10
Aug 8, 2025LawrenAlba
Cusco is my favorite place for breakfast! Service is fantastic and the food is delicious. Martin, Ronaldo, and Noe are so personable and made sure we had everything we needed each day. Could not recommend more!
La Cantina AM
