We just returned from 10 wonderful days at The Grand at Moon Palace in Cancun, and after more than 12 years of coming here, this trip was hands-down our best and most relaxing vacation yet.
It started perfectly with our airport transfer. Our driver, Martin, was incredibly friendly, professional, and a safe driver. He was the first one in all our years to politely remind us to buckle our seat belts — what a refreshing touch of care!
Check-in was seamless thanks to Williams, who went out of his way to accommodate our room preferences and made us feel welcomed right away.
We then met with Vacation Planner Kristopheer, who handled a slightly complicated booking, five rounds of golf for two, plus a massage, with impressive ease and patience. Everything was arranged perfectly.
The three 9-hole golf courses (Jack Nicklaus Signature layout) were as beautiful and challenging as ever. Mitzie has handled our check-in for golf on our last several trips. She’s incredibly friendly, kind, and professional — always with a welcoming smile. She exemplifies what great customer service looks like, and we truly appreciate her!
Their incredible golf team are amazing as well - Luis, Dehle, both Angels, Ricardo, and their pro, Edgar. They always remember us, greet us warmly, and make every round feel special — true pros who elevate the experience.
The highlight for me personally was an unforgettable massage with Malena S. at the spa. It was genuinely the best massage of my life — perfect pressure, deeply relaxing, and the ultimate in self-care. I left feeling completely renewed.
Our dining experiences at Moon Palace were outstanding and a highlight of our stay! We kick off every trip with dinner at Los Caporales, where the authentic Mexican cuisine never disappoints. For the past couple of years, we’ve specifically requested Cornelio as our server—he’s incredibly welcoming, full of great menu recommendations, and always ensures we have a fun and memorable evening.
We also loved JC Steakhouse - the steaks were perfectly cooked, flavorful, and delicious. Special thanks to Angel and Alejandro for their excellent, professional service.
Every morning, we headed to The Grand Buffet for breakfast, and it was consistently fantastic. We were thrilled to run into Jazive again (from our last trip) and requested her each time. She’s so joyful, kind, and genuinely uplifting. She starts our day on a high note with her warm smile and attentive care. Under Carolina’s excellent leadership, The Grand Buffet team meets her high standards every time. Food quality and service have improved dramatically - thanks to her!
The nightlife at Moon Palace The Grand is always a highlight—we love how vibrant and varied it is!
The Library, the hidden speakeasy, transports you back in time with its secretive, sophisticated vibe. The bartenders — McGiver, Yair, and Alexis — are true mixology artists. We loved watching their creativity, enjoying their expertly crafted cocktails, and chatting with them. Marisol, our server, was the sweetest. She treats us like family and makes every visit feel warm and special.
Unique Night Club delivers non-stop energy with the best DJs. Alexis stands out with his incredible enthusiasm and top-tier customer service.
Kassette Karaoke Bar is pure fun! We’ve “adopted” Carlos as part of our family. He’s amazing, has a fantastic voice, and brings so much joy every time we’re there.
Best vacation ever! We can’t wait to come back!
