We are currently staying at this resort, and this has been one of the most frustrating and disappointing travel experiences we’ve ever had.
It’s become very clear that the priority here is selling memberships and pushing return packages rather than taking care of the guests already staying on the property. Instead of addressing genuine concerns, staff repeatedly approached us about purchasing a “return coupon” and discussing memberships, even while we were actively dealing with issues during our stay. At some point, you have to ask: why focus so heavily on selling future stays when current guests aren’t being properly looked after?
To make matters worse, we were also promised $2,500 in resort credit as part of this stay, yet this has never materialised despite multiple conversations and follow-ups. It feels like another example of promises being made to secure bookings, only for guests to be left chasing what they were told they would receive.
Additionally, if clean water and basic hygiene standards matter to you, this may not be the place for you. The water quality in the showers and baths has been visibly poor and concerning throughout our stay.
I honestly don’t even know where to begin with the rest of the experience. We are currently on day 7 of a 12-night stay, and for the amount of money this trip costs, the standard has been far below acceptable. We paid around £15,000 for just 10 days here, and the experience has not reflected that price tag in any way whatsoever.
Housekeeping has been one of the biggest disappointments. Our room is cleaned once a day at best, and even then, the service is minimal. Towels are changed inconsistently — on one occasion dirty towels were simply put back — and beds are quickly made without proper cleaning. Housekeeping often arrives late in the evening when we are trying to get ready to go out, which is incredibly inconvenient.
Cleanliness across the resort has been consistently poor. We have had cans left in the sink, plates sitting in the children’s room for two days without being collected, and food trays left outside other guests’ rooms for extended periods of time. It’s no surprise there are raccoons roaming around the property in the evenings, something you would never expect at a resort charging these prices. Cups, rubbish, and leftover food are regularly left unattended, making the overall environment feel neglected and unhygienic.
To make matters worse, I had a pair of inexpensive diamond earrings on my bedside table the first night we arrived. After the room was cleaned, they disappeared. This is the first time in all my years of travelling that I have ever felt the need to lock my belongings in a safe, which speaks volumes.
The restaurants have also been disappointing. While the food itself is acceptable, the service is consistently poor. At almost every restaurant, parts of our orders have been forgotten, and it’s not uncommon for starters to arrive after the main course.
The pools are also not maintained to an acceptable standard. Even early in the morning, when they should be at their cleanest, there are dead flies, plasters, and general debris floating around or left nearby.
Unfortunately, the attitude of many staff members only adds to the frustration. Concerns are often met with disinterest or dismissive responses rather than genuine attempts to help.
What makes this especially upsetting is that this wasn’t our first visit. We have stayed at this hotel around 10 times before and used to recommend it constantly to friends and family. In fact, we had even considered hosting our wedding here in the future. After this experience, absolutely not.
It’s incredibly disappointing to see how far the standards have fallen. A hotel we once loved and trusted has completely lost what made it special.
Overall, this has been an extremely disappointing experience and nowhere near the standard we expected. For the amount this resort charges, there are far better options elsewhere.
