Moon Palace The Grand Cancun

My husband and I have been editing for along time to go back to moon palace Cancún it was the best time ever I had three amazing workers all from the diamond club butlers Alfredo, Diego, and Edgar they are the hardest workers I have ever seen they were always there to help in ever way. The pool consigner were also great. We worked with Gilberto was also terrific and the restaurants were amazing the David McGee show was fabulous all in all best vacation ever Read less

We stayed at Moon Palace The Grand for 2 weeks in August with our two boys, 6 and 10 years. What an incredible hotel this is! The styling, the attention to every detail, the quality and sheer size of this resort is amazing but the best thing is the staff and the service they provide. So polite, helpful and they provide an outstanding service wherever you go with a smile. EVERYTHING is a PLEASURE and the Dreamery kids team are a joy! 😊 Here’s an overview of our highlights but with a particular focus on how they deal with coeliac’s (celiacs/gluten free) at this amazing resort as I went to share all the details to help fellow coeliacs have a wonderful stay like we did. My youngest is Coeliac, I am NCGS. The restaurants are all top notch, you make reservations via the resort app. The rooms/ facilities are also incredible, the kids loved the waterpark, the main playroom, structured kids club (at the Sunrise Playroom). The wired lounge which is so impressive and the turtle release activity on the beach one evening (book via the app). For us the Unique Day Club (adults only) is a lovely place for some R&R when the kids are at the playroom. Coeliacs at Moon Palace The Grand You can mark you are a coeliac on the resort app, which you’ll use to make restaurant reservations. Every single restaurant we entered knew about it as soon as you give your room number. The manager of each restaurant will come and speak to you. Every member of staff we dealt with in all the resort restaurants know their stuff when it comes to coeliacs or allergies as well as the importance of eliminating cross contamination. If you head to the public relations office once checked in you can request to be put in touch with the top restaurant managers responsible for all the restaurants at The Grand, there’s three of them that work throughout the day. Margely and MariCruz work the breakfast and day time and Alejandro works every evening. These three managers really made our trip. I would WhatsApp them ahead of our arrival with any special orders we would like so they could ensure they were prepared for us as we could all eat as a family. Sometimes at other resorts, coeliac requests can take time to prepare but by giving them the heads up, we allowed time to prepare. Margely and Maricruz are so lovely, they would arrange for gluten free pancakes, omelettes etc for us every morning at the buffets, they would also help us with lunches. Arranging GF pizzas to be delivered to whatever restaurant we were planning to go to or GF fries to be delivered to the pool. Alejandro would come and find us each evening and made our dinner plans so seamless. Even requesting for a custom order of GF pasta to be put in a circus spinning plate for our boy at the Circus so he could enjoy the fun. These three staff members help make Moon Palace The Grand a 1st class resort for coeliacs. We ate at the following. Here’s some of the options available but there are also many many more. Jade: Amazing GF Sushi and Steak, try the rice covered ice cream. It’s amazing! Tavola: Excellent gluten free pasta and pizza. Grand Buffet: Request whatever you like to be made from the manager. Super helpful! JC Steakhouse: Lots of options available, the flat iron steak is amazing as is the mash! (We went there 3 times!) Boulangerie: Limited but there are GF crepes available if you ask and the vegan vanilla ice cream is GF. Carabeno: The salmon was delicious and we always got GF pizza delivered here. (Thank you Henri) Los Tacos: GF tacos are available and very delicious. Cusco: We had breakfast here most days, they made us GF pancakes and whatever we wanted. The Grill: The hangar steak and GF fries are good. (Pre order these 45 mins before you sit down) La Cantina: A nice range of GF tacos and desserts The Circus (kids): I had the ribs, this is the only restaurant we found to be quite limited for GF. That said, the place is so fun and you can request something custom if you message one of the above contacts before hand. Habibi: Great GF options Waterpark snack bar: GF fries available if you message one of the above contacts to arrange with the manager) Gondola (sunrise): The GF pasta here was not good! Main Buffet (Nuzuc): They made me a GF steak sandwich which was delicious for lunch. You can ask for whatever you like. There are kids menus in all the restaurants, however if you have a coeliac child you can request whatever you like for them. My boy lives off GF pasta so Alejandro or MariCruz would arrange for gluten free pasta to be delivered to any restaurant that we went too directly from Tavola. It’s going to take us a long time to find a hotel better than this. We experienced the most wonderful holiday here and will be back to Moon Palace. What a place! I could write about this resort all day.. Thank you for the most amazing time! Read less