This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.
Amenities
Bicycle Rental
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Room Service
Spa
Swimming Pool
Where is it
Located on Cancun's south shore. Transfer time from airport: 10 minutes.
Hotel information
1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.
Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.
Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.
Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.
Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.
Resort Credit: Receive up to $500 resort credit per room per stay for travel before 23 Dec'26 when staying a minimum of 4 nights, book by 31 Dec ’25.
Any applicable offers have
been calculated into the prices shown. Offers may not be combinable. Blackout
dates apply. Terms and conditions apply.
Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.
Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.
9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.
Complimentary WiFi access. Pool concierge. 24-hour room service.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
Our whole family loved our stay at Moon Palace The Grand in Cancun. Our rooms were spacious, the pools delightful, the kids loved the water park, we enjoyed a delicious meal at a different restaurant every night, and the evening entertainment was varied and fun.
Beyond that the staff were all friendly and helpful. We even had a mechanical problem…
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Our whole family loved our stay at Moon Palace The Grand in Cancun. Our rooms were spacious, the pools delightful, the kids loved the water park, we enjoyed a delicious meal at a different restaurant every night, and the evening entertainment was varied and fun.
Beyond that the staff were all friendly and helpful. We even had a mechanical problem with my husband's wheelchair which was fixed within an hour. Outstanding service.
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Cusco Diamond Section
Jul 16, 2025Quest469557
The pool concierge - Francisco and Miguel - in the Cusco Diamond Section are FANTASTIC! They made us feel right at home, recognized us each time we came back throughout the week, chatted with us, and set up our stations so perfectly. They even gave us a mini poolside facial with cucumbers for the eyes and everything. We love the Grand at Moon…
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The pool concierge - Francisco and Miguel - in the Cusco Diamond Section are FANTASTIC! They made us feel right at home, recognized us each time we came back throughout the week, chatted with us, and set up our stations so perfectly. They even gave us a mini poolside facial with cucumbers for the eyes and everything. We love the Grand at Moon Palace, and definitely recommend finding Francisco and Miguel to make your stay extra memorable!
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Sit back and relax!
Jul 16, 2025Fearless48657860094
We’ve been here a few times as a family and haven’t been disappointed. The kids haven’t been bored, and dining options are everywhere. Customer service is one of their strengths. Would be coming back in the future. One of the highlights of the trip was our youngest had left his teddy bear at the resort, and was able to work with the Public…
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We’ve been here a few times as a family and haven’t been disappointed. The kids haven’t been bored, and dining options are everywhere. Customer service is one of their strengths. Would be coming back in the future. One of the highlights of the trip was our youngest had left his teddy bear at the resort, and was able to work with the Public Relations department to have it shipped to our home. Very impressed and happy to have come here
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An Immersive Coffee Tasting Experience at Nativo
Jul 16, 2025Compass540078Vancouver, Washington
I recently attended an extraordinary coffee tasting at Nativo, located at the Grand at Moon Place, and it was an unforgettable journey into the world of coffee. Led by the charismatic Emiliano and Jonathan, this session was a delightful blend of education and flavor.
Nativo's cozy and inviting atmosphere sets the perfect stage for exploring…
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I recently attended an extraordinary coffee tasting at Nativo, located at the Grand at Moon Place, and it was an unforgettable journey into the world of coffee. Led by the charismatic Emiliano and Jonathan, this session was a delightful blend of education and flavor.
Nativo's cozy and inviting atmosphere sets the perfect stage for exploring coffee. Emiliano kicked off the session with a fascinating explanation of the history and origins of the exquisite beans from Oaxaca. His passion and knowledge truly enriched our understanding and appreciation of this beloved beverage.
Meanwhile, Jonathan demonstrated his expertise by preparing the coffee using three distinct brewing methods: filtered, Japanese siphon, and French press. Each method offered a unique perspective on the rich flavors hidden within the premium Oaxaca beans, which were roasted on-site during the experience. The aroma of roasting beans filled the air, making the experience all the more immersive.
One of the highlights was the Japanese siphon a captivating technique that showcased the coffee’s complex flavors and aromas. The French press and filtered methods further revealed the nuanced notes and textures, offering a complete exploration of the versatile beans.
Throughout the session, Emiliano's storytelling and Jonathan's skillful preparation combined to create a truly engaging and informative experience. Their enthusiasm was contagious, and their expertise was both impressive and deeply appreciated.
For coffee enthusiasts and anyone visiting the Grand at Moon Place, I highly recommend this immersive coffee tasting at Nativo. Emiliano and Jonathan's dedication and passion for coffee make this experience truly special and memorable.
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Another great vacation!
Jul 15, 2025michael l
Another fantastic vacation at Moon Palace! We are a family of 6 (4 kids 10-19). This was our fifth trip to Moon Palace and it’s still got it! The food, service and accommodations were all top notch as usual. Family karaoke in one of the private rooms at the Grand was a blast. We had fun trying to keep up with our 19 year old at the night clubs…
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Another fantastic vacation at Moon Palace! We are a family of 6 (4 kids 10-19). This was our fifth trip to Moon Palace and it’s still got it! The food, service and accommodations were all top notch as usual. Family karaoke in one of the private rooms at the Grand was a blast. We had fun trying to keep up with our 19 year old at the night clubs Noir and Unique. Favorite restaurants this trip were Trattoria, Habibi, Agra, Carvao and Jade.
I would like to thank a few of the staff who helped make our vacation special. Our concierge Miriel and butlers Tony and Edward did an amazing job taking care of us. Pool concierges Yazkeen, Carlos, Jose and Juan at the diamond pool, thank you! A special shoutout to Jazkeen:). Elias and Rose, our pool servers. Miguel and Carlos @ Jade, Carolina & Christopher @ Habibi, Hugo @ Agra, and especially David at Trattoria. We would also like to thank Florencio the golf cart driver who was always there when we needed him.
A special thanks to all of the Management at Moon Palace and The Grand, who keep this place running smoothly and probably don’t get thanked often enough. Moon Palace is part of our family and we can’t wait to return!
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Wonderful family vacation spot