Moon Palace The Grand Cancun

Loading hotels

Moon Palace The Grand Cancun | Riviera Cancun, Cancun | Virgin Atlantic Holidays

Riviera Cancun, Cancun

5 stars

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

Bicycle Rental
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Room Service
Spa
Swimming Pool

Explore the local area

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel Information

Room Information
Room Upgrade Information

1,121 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. Entertainment, land sports, and non-motorised water sports, including the business centres.

Hotel details

Dining

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (contemporary Asian cuisine, open for breakfast and a la carte and Robata grill for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun and Moon Palace Nizuc, next door.

Fun and Games

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Entertainment

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

Handy Stuff

Complimentary WiFi access. Pool concierge. 24-hour room service.

Additional Information

* Denotes local charge.

Latest travel advice

Trip advisor rating

4.7/5

15,282 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

86%

Very Good

Average

Poor

Terrible

“Great experience”

Sep 20, 2026mohamed a

My stays at Moon Palace The Grand have been exceptional, and the biggest reason is manager David Morel. David consistently goes above and beyond, making sure every detail of our visit is handled with care and professionalism. His warmth, attentiveness, and genuine commitment to guests set him apart from anyone I've encountered in hospitality. Because of him, I not only keep coming back, but I now bring friends and family along so they can experience the same top-notch service. Moon Palace is lucky to have him, and I hope management recognizes what an asset he is to the palace system as a while

“Amazing time”

Sep 20, 2026Jeffrey H

Awesome time! The library is our favorite place to chill and Yeri, Alexis, and Saul are amazing. Ask Yeri for his unique mezcal drink.

“Not so diamond…”

Sep 20, 2026Kaitlyn P

We’ve stayed at various Palace Resorts, including Moon Palace The Grand several times, and unfortunately this trip felt noticeably different. I’m not sure if it was because we visited during the off-season or if there has been an overall decline in service, but it honestly left us feeling a bit bait-and-switched. Our family is Diamond, and I don’t say that to sound entitled or suggest non-members deserve anything less. Everyone spends their hard-earned money to travel and deserves a great experience. However, when you invest significantly in a membership because certain services and standards are specifically promised, you expect those promises to be honored. Unfortunately, issue after issue added up. Non-members were regularly accessing Diamond-designated areas and services, golf carts would speed past without stopping, breakfast service sometimes left us without even being offered water or coffee, and beach service could take an hour between orders. The food quality, particularly at the steak restaurant, had also declined substantially from previous visits. We had what appeared to be mold or mildew on our bedding, outlets and a blow dryer that didn’t work, and our room wasn’t decorated as promised at booking. We waited about 30 minutes for our luggage after check-in, our concierge put us in an uncomfortable situation involving transportation, and at checkout our scheduled bellman never arrived, leaving us to walk through the massive resort with our suitcases and bags. Any one of these things would have been an inconvenience. Collectively, they created an experience that simply didn’t match the level of service we’ve previously received from Palace or the expectations established when our family invested in the membership. This trip was especially meaningful because it was a mini bachelorette and an opportunity to spend quality time with my family before my wedding. We absolutely made the best of it, but it’s disappointing that these issues put a damper on what should have been a special trip. We’ve continued returning to Palace because of the experiences we’ve had in the past, and I genuinely hope this stay was an exception. Regardless of the time of year or length of stay, the quality and service should reflect what Palace represents and what members were promised when they purchased their membership. Also, -10 for Irais our diamond concierge, sadly… I think that played a huge part in our experience being less than ideal from the start.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

Loading hotels