Moon Palace The Grand Cancun

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Moon Palace The Grand Cancun | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

5 stars

Available offers

Resort Credit: Receive up to $500 resort credit per room per stay for travel before 23 Dec'26 when staying a minimum of 4 nights, book by 31 Dec ’25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply.

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

Bicycle Rental
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Room Service
Spa
Swimming Pool

Explore the local area

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel Information

Room Information
Room Upgrade Information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. Entertainment, land sports, and non-motorised water sports, including the business centres.

Hotel details

Dining

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (contemporary Asian cuisine, open for breakfast and a la carte and Robata grill for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun and Moon Palace Nizuc, next door.

Fun and Games

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Entertainment

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

Handy Stuff

Complimentary WiFi access. Pool concierge. 24-hour room service.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Latest travel advice

Trip advisor rating

4.7/5

14,065 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

86%

Very Good

Average

Poor

Terrible

“Amazing 10 days, but…”

Sep 21, 2025HabaneroGabe

Background, have been members for over 20 years and go on average once a year. This is my up to date review against 20 years of experience at palace resorts. Currently a vip black level member. Room 9 out of 10. House keeping as bad when we arrived. No hand towels for shower, only one bar of soap. Housekeeping wasn’t cleaning the jacuzzi. We went two nights in a row with a dirty jacuzzi and no turn down service. I did submit a complaint on the palace app and I have to say guest services took action. Almost immediately house keeping was eager to take care of the room. House keeping went back to the normal expectations with booking at the palace resorts. Drinks 7 out of 10. Most of the time the drinks were good. But wasn’t consistent at the lobby bar or other locations. Some drinks my wife and I just couldn’t drink it and when other bartenders made it, it was delicious. Food 9 out of 10 Most of the food was delicious. Sometimes the fancy food looks and combinations didn’t work. My only real complaint would have to be The Grill. They have steaks that taste better than JC steak house. Many people on the Facebook forums feel the same way. My issue is that it’s an open design. They have fans, and supply mosquitoe spray, but it affects the experience. We were sweating while eating and my wife had like 10 mosquito bites on her legs. While we prefer the steaks at The Grill we ended up going to JC the rest of our visit simply cause we wanted ac and didn’t want to have to worry about mosquitoes. Spa 7 out of 10 So we had 3 couples deep tissue massages and 1 deep tissue back couples massage. With the exception of one massage… more on that, the experience was amazing 🤩. Well worth every dollar. Now for the bad. One of those $600 plus couples deep tissue massage was just outright bad. Both of us were so disappointed. I usually have to go to the chiropractor one a month for an adjustment and during my stay with the exception of this one massage my back felt amazing the rest of the day. The bad massage was so horrible my back still hurt the same or worse after the therapist was done. For our last massage I specifically requested the therapists we had previously that were amazing. We did not want those other two therapist touching our body again. We would have been better off buying a Groupon and getting a massage locally. Customer service 5 out of 10 While they did an amazing job in correcting my house keeping issue, they completely ignored my spa issues. No sorry, nothing. I followed with them via email and still nothing. Maybe a 20+ year member is not important enough to them. This is definitely a deterrent to upgrading to diamond. Right now my membership will s a car payment. If they are going to want me to pay a mortgage for diamond, they have to do better. Guest service agents I was talking to: Floriane Desiree Jankowski Adriana Rodriguez Ocampo I’m being unapologetically honest in this review. I want the palace to be better. Although they block competing reports on their WiFi, we know other options exist. With my Palace investment I could have bought a Tesla. So I have a very vested in the palace resorts to be better. If you’re paying over $600 for a massage, you would expect better. Palace failed to apologize, acknowledge or otherwise to remedy the situation. Shame on you. Here is a special call out to those who work tirelessly and greatly added to our experience. Spa: Daniella, Florencia, Michele. Their hands are just magic. Well worth every dollar we paid for their services. Uriel was so attentive. He made me feel special while doing the sauna’s. Really appreciated him. Restaurants: Shuvary, at Travoli was funny, kind and great pizza recommendation. Jocelyn at JC Steak house. Paola spicy jokes about us being late and not speaking Spanish. Didnt have much interaction with Adiee at Habibi. She did help serve our table once. That being said she left an impression. Always had a smile, and was so poised. Believe she was the head waitress, wearing a black shirt. Palace needs more Adiee’s. So we liked JC’s so much we decided to eat there for our last night. There were 4 food issues we had that night. Looks like they send lots of workers to sunrise for the Independence Day weekend. For example the issues were like the wrong salad dressing and the Kylie Murry rings had the texture of rubber bands. However, the wait staff was so amazing about it. They turned what otherwise could have been a bad memory to a very amazing memorable evening. A very special shout out to Robert, Arturo, Robert and Saturnino. Thanks for saving our night. Bowling alley, this was a language barrier issue . I pointed toand asked for their regular cheese burger and I ended up with a no meat burger. I was fine with the misunderstanding. Asked the waitress to correct, but what really annoyed me was that 2 or 3 times she kept saying I ordered the wrong burger. She turned a non issue into an annoyance… Shows 8 out of 10 All but one shows we saw were great. We usually love the fire shows. But this one was eh. Lots of fires but the performance with the dancing was not so good. The women performers didn’t have good stage presence. Would have given a 10 out of 10 if it would have not been for the fire shows. Dinner show 9 out of 10 Food was great. The show was amazing, drinks were good. Now this is I think a 6 course meal. The only issue I had is that they take away your drinks before we could finish them. Every course they bring out the food and a matching drink. When it’s time for the next course if you’re not paying attention they will just take your unfinished drink. That was annoying cause these were specialty drinks you can’t get anywhere else in the resort and two of those drinks my wife and I just loved. Our favorites of the trip and we couldn’t even finish them.

“Palace is #1”

Sep 21, 2025Matthew H

Amazing experience. Ricardo y Ivan with the sales team, Wendi and Zulma with Concierge, Tony with Butlers, and Manual ar Los Tacos! All amazing people with amazing service !

“The library”

Sep 20, 2025Darnell T

On our first night we went to the library and our server Jose was wonderful! He was friendly and very attentive. Set a fantastic tone for our trip.

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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