This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.
Amenities
Bicycle Rental
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Room Service
Spa
Swimming Pool
Where is it
Located on Cancun's south shore. Transfer time from airport: 10 minutes.
Hotel information
1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.
Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.
Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.
Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.
Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.
Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.
Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.
9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.
Complimentary WiFi access. Pool concierge. 24-hour room service.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
This is our second time at the Grand and we absolutely love it here. I wished we could stay longer. There’s so much to do and eat in such little time. We stayed for 4 nights/ 5 days. My son is obsessed with the water park and the kids club. I love the food in Tavola and Cuzco. JC steakhouse is the best but reservations are needed. We ate at the…
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This is our second time at the Grand and we absolutely love it here. I wished we could stay longer. There’s so much to do and eat in such little time. We stayed for 4 nights/ 5 days. My son is obsessed with the water park and the kids club. I love the food in Tavola and Cuzco. JC steakhouse is the best but reservations are needed. We ate at the Grand Buffet for breakfast two days straight and Alex was our server. He was so courteous and informative. He and his colleague Omar gave us all this information and suggestions about places or activities we can attend with my child. This place is amazing for family. The food is good and the staff is top notch. We even got room service last night for free when I wasn’t feeling too well. I really love it here and hope to come back every year. Maybe even twice a year!
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Kids Club
Jun 28, 2025acavalier87Vista, California
My kids LOVED THE PLAYROOM!!! They asked to go there and they never do that!!! The staff is sooo caring and my kids love them! They even recognized them when they came back to play!! So so sweet! Thank you Lisset, Cindy, Valerie, and Sari you are all amazing!!!!! We hope to be back soon.
My daughter had a amazing time at the playroom at the grand!
Jun 28, 2025Aaron M
Hidai, Regina, Katherine are amazing over at the grand playroom. From check in to check out they where great. Place is very secure and felt safe leaving my daughter with them. My daughter had a great time!
Awesome Family Vacation
Jun 28, 2025Tayler H
We had an amazing time at Moon Palace - The Grand. There were 8 of us that went including children, and everyone had so much fun. Edgar and Alfredo were our butlers, and they did a phenomenal job along with our concierge, Miriel. We enjoyed all the restaurants. JC Steakhouse, Casa Mia, and the Italian restaurant at the golf course were our…
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We had an amazing time at Moon Palace - The Grand. There were 8 of us that went including children, and everyone had so much fun. Edgar and Alfredo were our butlers, and they did a phenomenal job along with our concierge, Miriel. We enjoyed all the restaurants. JC Steakhouse, Casa Mia, and the Italian restaurant at the golf course were our favorites. The kids loved the Circus restaurant with the fun atmosphere. The staff at the sports and activity pool were so much fun especially Damien, Jose, Miquel, and Juan. The kids also loved the water park although I’d recommend going there early. Hector helped us at the water park and did great. We went to the pool outside of the Grill one day, and Francesco and Juan were great. We also went down to the Nizuc pool for a day and had a good time. I would recommend Moon Palace to everyone of all ages and can’t wait to come back soon!
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Great Family vacation
Jun 27, 2025Beau V
The staff was excellent. Katherine, Lisset, and Cindy were amazing with my kids. Thank you. We come to Moon Palace every year and the staff are always great.
Best family all inclusive resort