Moon Palace The Grand Cancun

Cancun, Mexico

5 stars

Available offers

Resort Credit: Receive up to $500 resort credit per room per stay for travel before 23 Dec'26 when staying a minimum of 4 nights, book by 31 Dec ’25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply.

Booking Bonus: Book by 04 December '25 to save up to 10% on accommodation costs. Additionally, guests who meet the 4-night minimum length of stay will receive $750 USD in Resort. Available on stays before 20 Dec '26. Terms and conditions apply. Blackout Dates apply.

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

Bicycle Rental
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Room Service
Spa
Swimming Pool

Moon Palace The Grand Cancun

Cancun, Mexico

5 stars

Available offers

Amenities

Bicycle Rental
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Room Service
Spa
Swimming Pool

“Never lets me down!”

Nov 25, 2025R7350PFsamuelt

I have a few years since I last visited the Moon Palace Grand, but it’s like I never left —- the people here have yet to disappoint me — always an awesome experience. Things have changed and I see a lot of new faces but I have seen a few that I recognize from before, yet the service on my first day back has been fenomenal. From we step of the suburban that picks us up at the airport, to check in, to us situating ourselves in our room, everything has been great. Our first day is almost over and I find myself at the lobby bar with bartender Pedro having good conversation with good drinks. It made me feel like if I was a familiar place in which I have spent countless hours — when in reality I sat down only an hour ago. This is what I call service. Keep it up Moon Palace, I’m sure I’m not the only one that feels this; thank you all for everything you do to make this such a wonderful experience.

“Great stay, but avoid the sales tricks!!”

Nov 25, 2025nickhiston

This was our first time at the Grand, my 4th time in Cancun. We knew the beach was not going to be great, but had read great things about the facilities, water park, restaurants, etc. Overall, we had a fantastic stay. The food was great, with lots of choice each evening. The app was good, when we could use it. For some reason the booking team booked us in under 2 reservations for our 9 day stay, which meant after 4 days, we couldn't book any restaurants, as one stay was coming to an end. This was a minor inconvenience. The thing that did sour our stay, and may stop us coming back was the hard sell of discounted return vouchers, as you are checking out. This is done literally as you are leaving the hotel, after checking out. Sales reps will tell you that you have 2 years to use the vouchers, $260 for a 60% reduction off your next stay. If it sounds too good to be true, it probably is, and we subsequently felt ripped off as we purchased 2 of the vouchers. When we had time to read the fine print!!! Firstly: The vouchers actually give you 20% off. Second:They have to be used within 18 months. An extension to 2 years can be granted but at an additional cost! Its such a shame they do this, because without this it would have been perfect and we would have undoubtedly come back for sure.

“Fun in October/november.”

Nov 24, 2025Go26542673930

Incredible. Our concierge was Daniela and she was fantastic. The pool concierges were Jose and Esmeralda and they were phenomenal. Can’t say enough great things about this resort!

Moon Palace The Grand Cancun

Amenities

Hotel details

Dining

Fun and Games

Entertainment

Handy Stuff

Resort Fees

Additional Information

Protection for your Package Holiday

Moon Palace The Grand Cancun

Amenities

Hotel details

Dining

Fun and Games

Entertainment

Handy Stuff

Resort Fees

Additional Information

Protection for your Package Holiday