Moon Palace The Grand Cancun

Cancun, Mexico

Star rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.

  • Receive up to $500 SPA resort credit per room per stay for travel between 12 March - 20 June '25 when staying a minimum of 4 nights, book by 20 June '25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply. 
  • Book by 15 Jun ‘25 to receive free golf offer 15 Jan – 31 Dec '25. Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge. 

Latest travel advice

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11795)
  • Very good (824)
  • Average (415)
  • Poor (238)
  • Terrible (432)
Image of the Tripadvisor rating The most wonderful week!!!

Jun 10, 2025 dianebW6403YZ Coba, Mexico

We have spent the last week here at Moon Palace the Grand with our son, daughter in law and 3 of our grandchildren. The week has been wonderful with caring and attentive staff, sunny days, numerous pools and restaurants and a simply amazing water park. My husband and I have been members for 17 years and this was our third trip with one of our 3… Read more
We have spent the last week here at Moon Palace the Grand with our son, daughter in law and 3 of our grandchildren. The week has been wonderful with caring and attentive staff, sunny days, numerous pools and restaurants and a simply amazing water park. My husband and I have been members for 17 years and this was our third trip with one of our 3 married children and grandchildren. The water park has areas for toddlers to splash in, an area for younger children and another for older children and adults. The adults have enjoyed the wide variety of restaurants for dinner each evening and the children think room service is a highlight. This trip has been especially wonderful because when we booked the trip and told the hotel that it was to celebrate our granddaughter’s recovery from recurrent leukemia and a stem cell transplant a year ago, they promised to do something special for her. Her room was decorated beautifully with balloons, artwork on the tv screen, art supplies and a beautiful bakery creation with cupcakes looking like an artist’s palette. We have felt so cared for. Summer is really too hot to travel to Mayan ruins but we braved Chichen Itzá for the children and their excursion to Rio Secreto was a highlight of the trip. My husband and I highly recommend the entire Moon Palace complex and look forward to another trip. Read less
Image of the Tripadvisor rating Best family vacation!

Jun 10, 2025 Lori L Bismarck, North Dakota

We spent a week at Moon Palace The Grand and it was fabulous from beginning to end. Our butlers Edgar and Alfredo could not have been more helpful and accommodating! If you’re looking for a family vacation for all ages I would highly recommend. Besides the beautiful pools, there is a spectacular waterslide park, bowling alley, and restaurants… Read more
We spent a week at Moon Palace The Grand and it was fabulous from beginning to end. Our butlers Edgar and Alfredo could not have been more helpful and accommodating! If you’re looking for a family vacation for all ages I would highly recommend. Besides the beautiful pools, there is a spectacular waterslide park, bowling alley, and restaurants that cater to adults and kids alike. The adult spa was wonderful and our 9-year old granddaughters were pampered at the Princess Spa. The nighttime entertainment was truly top notch, especially the magician and mentalist. Their performances were comparable to what you would find in Las Vegas! If you want to spend lots of time on a beach, I would not recommend this resort as there was a lot of seaweed, although it may have been the time of year we were there. Overall, we will definitely plan another family vacation at this beautiful resort! Read less
Image of the Tripadvisor rating Dirty, expensive and impossible to use the beach.

Jun 9, 2025 JohnCharlyGonzalez Montreal, Canada

What a terrible hotel, first we had a terrible experience with a front desk manager named "Sergio Alberto Caballero Guerrero" rude with a lack of knowledge, unpolite, agressive. He bassically make us wait for 2 hours for a room check in, and at the end he was terrible rude, do not know why he is working at the front desk, he should be in the back… Read more
What a terrible hotel, first we had a terrible experience with a front desk manager named "Sergio Alberto Caballero Guerrero" rude with a lack of knowledge, unpolite, agressive. He bassically make us wait for 2 hours for a room check in, and at the end he was terrible rude, do not know why he is working at the front desk, he should be in the back office for sure. Or fired. For me is a super expensive hotel for what you get in return, you do not have even one waitres in the water park area, all the sun beds occupied, they do not hav enough towels, the drinks there are waterdown and they use cheap alcohol in a plastic bottles. The ocean and beach is full with an algae sargazo they called it, that smell like rotten fish, this smell is all over the property. They have 80 % ocuppation on my stay and you have to wait 1.5 hours for the buffet in the morning. They do not have reservations for several restaurants. The steak house is terrible slow. Maybe 1.5 to 2 hours to get served, and very bad quality meats, they want to sell you the 150 usd special meats. The italian lacks of flavor. the adult only pool was dirty. I have been to another All inclusive hotels with same price tags that are so much better. we find the jacuzzi in our check in with hair and dirty. and the shampoo bottles empty. They do not refill everyday the mini bar. and the room service takes 2.5 hours to arrive. bottom line for me it was a terribe experience. Read less
Image of the Tripadvisor rating Always a wonderful time! Though a bit hard to train lower body at times.

Jun 9, 2025 S3412QUmatt

My family loves going here; it’s always such a fun time! We’re residents, so we go a bunch and never get tired of this place! Side note: I train a bunch, and it’s fairly easy to keep up with my training here, but it is a bit hard to train my legs! I wish they would add a stairmaster and a leg press! (Though the Smith machine is a very nice… Read more
My family loves going here; it’s always such a fun time! We’re residents, so we go a bunch and never get tired of this place! Side note: I train a bunch, and it’s fairly easy to keep up with my training here, but it is a bit hard to train my legs! I wish they would add a stairmaster and a leg press! (Though the Smith machine is a very nice addition, and Gustavo was very helpful!) Read less
Image of the Tripadvisor rating Such a fun trip!

Jun 9, 2025 Lauren V

We had such a wonderful trip recently. While we technically stayed on the Nizuc property, we enjoyed The Grand pools and restaurants mostly during our stay. You should make a trip to the spa and see Karen in hydrotherapy! She is so kind and helpful, always smiling as she directs people through each step. David at the wellness pool by The Grill… Read more
We had such a wonderful trip recently. While we technically stayed on the Nizuc property, we enjoyed The Grand pools and restaurants mostly during our stay. You should make a trip to the spa and see Karen in hydrotherapy! She is so kind and helpful, always smiling as she directs people through each step. David at the wellness pool by The Grill is the best bartender. He is so much fun! Gustavo seemed to be always working hard between the bars at the wellness pool and Cusco pool. Rosa was the best pool side waitress! She goes the extra mile to make you fun drinks. If you the chance to be around Esmerelda, the pool concierge, you will remember her! She is so helpful and fun to talk to! Read less