Oleo Cancun Playa

Dining

Azul (Mexican cuisine, buffet, open 6:30am–11:30am for breakfast and 5:30pm–10:00pm for dinner), Almar (Mediterranean cuisine), Hakka (Asian cuisine, Temaki and Sushi), El Botanero (snack bar and finger food). Brown Bag (coffees and baked goods). El Lobby Bar and Pool Bar.

Entertainment

Day and nighttime activities.

Fun and Games

3 swimming pools including an infinity pool. Spa*, wellness and fitness centre with saunas, steam rooms, and hydro pool. Painting classes for children and adults. Kids club*. Tennis court. Pickleball. Complimentary non-motorised water sports are provided in the Aquaworld Marina.

Handy Stuff

Complimentary WiFi access. Concierge service. Laundry/dry-cleaning*. Sundries shop. 24-hour room service.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $3.92 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Resort Fees Information

Additional Information

* Denotes local charge.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (2319)
Very good (537)
Average (207)
Poor (90)
Terrible (103)

Great Family Resort

Jul 17, 2025 Nomad00848143997

The customer service is excellent! The workers from the lobby provided us with all the information from the moment we arrived. When we got to our room, the bellboy explained every little detail to us. From the times of the restaurants, to explaining how the turtles arrive to the beach at night to lay their eggs and what not to do to avoid harming… Read more

The customer service is excellent! The workers from the lobby provided us with all the information from the moment we arrived. When we got to our room, the bellboy explained every little detail to us. From the times of the restaurants, to explaining how the turtles arrive to the beach at night to lay their eggs and what not to do to avoid harming them. The waiters on the pool and supervisor went above and beyond to make us feel welcomed. This would be the greatest reason why I would come back to this resort. Special thanks to Supervisor Eréndira, Chef Saul, waiters Charly, Sheila, Abad, Rodríguez, bartenders Roberto, Fer and Gerry. Read less

Terrible place to stay

Jul 15, 2025 Natalia K

It was the worst experience we've had out of all the hotels we've stayed at. The condition of the rooms - horrible. The service - zero. Upon check-in, no one explained anything to us or gave us a tour of the hotel. To order a cocktail, there was a line. One time, we ordered 2 beers, but the bartender only poured 1 and when we told him we had asked… Read more

It was the worst experience we've had out of all the hotels we've stayed at. The condition of the rooms - horrible. The service - zero. Upon check-in, no one explained anything to us or gave us a tour of the hotel. To order a cocktail, there was a line. One time, we ordered 2 beers, but the bartender only poured 1 and when we told him we had asked for 2, we were shouted at by the bartender. If you don't give tips, you'll wait forever. There are not enough sun loungers either by the pool or on the beach .There are lines everywhere. To have breakfast, you had to stand in line for at least 15-20 minutes to get a table. The restaurant is critically small for the number of people staying there. Getting coffee in the morning at the coffee shop is almost impossible; again, you have to stand in a huge line. In our building, one elevator was out of order, so you had to wait just to get to your dirty and old room. But halfway through our stay, we even refused to use the other elevator because in the neighboring building, the elevator actually fell from the 4th floor with people inside. When we were checking out, I wanted so much that at least someone would ask us how was out staying there and I could share my impressions, but of course no one asked, they just cut off the bracelets and that was it. The only thing that was ok- it is Hakka restaurant and again -you have to wait in the huge line to get a table for the dinner. Read less

Great location for both large groups and families

Jul 12, 2025 KrisH388

Thanks Oleo for a wonderful stay!!!! We had a wonderful time at Oleo and we found the staff to be wonderful and accommodating to our large group. Thank you Stephanie (reception) for making our 12 nights memorable. Our rooms were large and clean. We ate at both Hakka (Asian fusion) and Almar (Mediterranean) most of the nights which were amazing!… Read more

Thanks Oleo for a wonderful stay!!!! We had a wonderful time at Oleo and we found the staff to be wonderful and accommodating to our large group. Thank you Stephanie (reception) for making our 12 nights memorable. Our rooms were large and clean. We ate at both Hakka (Asian fusion) and Almar (Mediterranean) most of the nights which were amazing! Big shout out to Chef Ofelia,Esteban,Mesero and Cris for excellent food and service (Hakka). Breakfast was great especially the omelette station at Azul. Thanks Iliana for always having a cup of coffee ready. The pool area was great with plenty of chairs as well as on the beach. Pool area was always fun with music and games with Rambo. Our biggest highlight was watching the turtles come up on the beach from the pool deck. Thanks again ÓLEO for a memorable couple of weeks. Read less

Hakka Dinner

Jul 8, 2025 FRANCISCO G

In the restaurant Hakka chefs Ofelia, Olan and Estaban did an amazing job with all of our food experiences and our waiter Enrique went above and beyond for the full Cancun experience 10/10

Amazing time at Óleo & some cons

Jul 8, 2025 Talia C

AMAZING EXPERIENCE!! Hotel staff was friendly & nice! Shoutout to Mariano at AZUL for the best service! Pool + beach access was amazing Drinks were very good! CONS: bathroom door didn’t lock in hotel room & one of the lights went out. Hakka had slow service, and food wasn’t that good. Almar & Hakka restaurants had small portions. I would go… Read more

AMAZING EXPERIENCE!! Hotel staff was friendly & nice! Shoutout to Mariano at AZUL for the best service! Pool + beach access was amazing Drinks were very good! CONS: bathroom door didn’t lock in hotel room & one of the lights went out. Hakka had slow service, and food wasn’t that good. Almar & Hakka restaurants had small portions. I would go again if the cons were solved! P.S: This is not a party hotel, lots of family’s w/children, couples and older people (if you prefer that then stay here) if you want more of a party hotel I would suggest RIU or another party hotel. Read less

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