We just spent the past two (Jan. 28 - Feb. 11) weeks at the Oleo Cancun Playa and let me just start by saying that we are not very fussy people and so there is barely anything to complain about. We were kindly welcomed with a welcome cocktail and check in was thorough and very informative. We were greeted in our room with a bottle of champagne on ice and some fresh macarons. At no fault to the resort, we had rare, cool, very windy weather so that wasn’t great but the sun was hot regardless. One thing that was different for us was that there was no real space between resorts. Along the beach side, there was just an ongoing line of concrete (resorts) and the Oleo didn’t have any grounds with gardens and palm trees to speak of. None of that was an issue for us because it was a new experience.
Now for the resort itself:
Food and Drinks: always good with plenty of choices. There is 1 buffet, one pool/beach grill with quite an extensive menu and 2 al a carts (Asian and Italian) to which you do not have to make a reservation (we never had to wait for a table). Because we stayed for 2 weeks, we were eligible for a special dinner that was set up at a beautiful table for four and there were four courses all delicious with superb service and table visits from the chef. Alcohol was premium, and there were many lovely cocktails to choose from. The bartenders were fabulous and would make any drink the way you wanted it.
Rooms: they were totally immaculate and absolutely delightful. We had an ocean view room, with a tiny balcony. The view was stunning and our friends had a junior suite that was wonderful (nicer room than ours but no ocean view) so it depends on what you prefer and if you want to pay the extr cost for ocean view. The rooms facing the street could be a bit noisy with the traffic. The in-room fridge was stocked every day and housekeeping came every other day, which I think is a fabulous way to help with the environment. Who changes their sheets every day at home anyway???
Beach- 🏖️ Long strand of sandy beach for walking and the bluest water ever! We never had trouble getting chairs on the beach, but we did make sure we were there by 7 AM to save beach chairs as did everyone else. One immediate concern we had was that there was no shade to speak of. They did have large sun umbrellas, but most of them were broken. Our friends and I were asked to fill in a survey about our first 24 hours at the resort. We both commented on the lack of shade and on the broken umbrellas and within a couple of days all of the umbrellas were fixed. Wow!!! The beach was raked every day and the wait staff taking drink and food orders on the beach were extremely accommodating. Vendors were there to show their wares but did not bother you if you weren't interested.
Buildings and grounds - There were elevators for the upper rooms and during the time we were there, everything was in working order. The whole resort showed that it was cared for. Everywhere was super clean and we saw staff upgrading, repairing or cleaning constantly. We can’t say enough about the care and quality of service in all areas of the resort. Everyone went above and beyond to make sure we had everything we needed, and that we were enjoying ourselves. There are two pools side-by-side…one with a swim up bar. We only swam in the pool once and the water was pretty chilly. There seem to be plenty of chairs surrounding both pools. One last thing to rave about was that there was NEVER a shortage of beach towels. Beach towels were available before 7 AM in the morning and if you wanted to exchange them midday, or into the early evening, there was never an issue. After travelling to quite a variety of resorts in the Caribbean, this resort had to have had the best beach-towel exchange service.
Entertainment/ activities: none that we were aware of. We are early risers and early to bed people so that didn’t bother us. In room TV was great with a variety of English channels and streaming services that you could utalize as well. The Oleo set up a wonderul assortment of finger foods at the lobby bar for the football crowd who were watching the Super Bowl on all of the lobby tvs...another nice touch.
Like I said at the start, no complaints.
