Oleo Cancun Playa

Cancun, Mexico

Star rating

Standard King
Standard Room
Standard Twin
Superior Ocean Front
King Ocean View Room
Bathroom
Swim-up Pool Bar
Hakka Restaurant Terrace
Hakka
Azul Restaurant
Almar
Almar
Spa
Spa
Spa
Lobby Bar
Standard King
Standard Room
Standard Twin
Superior Ocean Front
King Ocean View Room
Bathroom
Swim-up Pool Bar
Hakka Restaurant Terrace
Hakka
Azul Restaurant
Almar
Almar
Spa
Spa
Spa
Lobby Bar

The hotel

The sculptural ice-white architecture and matching monochrome interiors of Óleo Cancún Playa give it a calmness that’s a far cry from the buzz and colour of your setting — right at the start of the famously vibrant Cancún Hotel Zone. The dedication to ‘white’ is only really interrupted by flashes of blue — homage to the sea and surf just steps from the hotel. Overlooking the beach, the infinity pool adds a touch more turquoise, with the pool bar’s tropical-inspired cocktails adding their own shots of colour. You’ve got spa treatments, complimentary WiFi, an art workshop, and restaurant menus that take you from Japan to Mexico and Peru, with stops on the way for comfort food, international favourites, and bakery treats.

Amenities

  • Families
  • Bar
  • Internet Access
  • Laundry Service
  • Restaurant
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in the Cancun Hotel Zone, on a ribbon of shoreline tucked between the Caribbean and Nichupte Lagoon. A short distance from major shopping centres, restaurants and entertainment. Transfer time from airport: 15 minutes.

Hotel information

166 rooms across 3 towers, either with lagoon, garden or ocean views. All with air-conditioning, TV with HD channels, direct dial telephone, mini-bar refreshed daily with soft drinks, water and juices, WiFi access, 24-hour room service, spacious bathrooms with premium amenities and hairdryer. Standard Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: all meals, drinks and snacks. All activities above unless otherwise stated.

Superior Sunset Rooms overlook the Caribbean Sea and the Nichupté lagoon with 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Superior Ocean Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

The Junior Suite Sunset offers a wide space with minimalist decoration. The sofa bed fits 1 kid up to 8 years old.

For the ultimate upgrade experience, INSPIRA Suites offer exclusive benefits and personalised service for that real 'wow' factor. Treat yourself to:

- INSPIRA Beach, an exclusive section on the beach

- INSPIRA Concierge for special requests and assistance

- Welcome cocktail

- Early check-in before 12:00pm*

-Gourmet-on-the-go, a gastronomical experience to please your palate (while on excursions)

- Personalised welcome massage and amenity from the General Manager

- Bracelet upgrade to INSPIRA Vacations for preferred status

- A complimentary bottle of house wine and chocolate-dipped fruits in the suite upon your arrival

- Daily turndown service

- Unlimited phone calls to USA, Canada, and Mexico

- Special discounts on select services: 30% off any Pet-It amenities and stays*, 20% off any spa or hairdressing service, 20% off all food and beverage room charges and private events, locally reserved and paid.

This service is applicable to all INSPIRA Suite guests.

Azul (Mexican cuisine, buffet, open 6:30am–11:30am for breakfast and 5:30pm–10:00pm for dinner), Almar (Mediterranean cuisine), Hakka (Asian cuisine, Temaki and Sushi), El Botanero (snack bar and finger food). Brown Bag (coffees and baked goods). El Lobby Bar and Pool Bar.

Day and nighttime activities. 

3 swimming pools including an infinity pool. Spa*, wellness and fitness centre with saunas, steam rooms, and hydro pool. Painting classes for children and adults. Kids club*. Tennis court. Pickleball. Complimentary non-motorised water sports are provided in the Aquaworld Marina. 

Complimentary WiFi access. Concierge service. Laundry/dry-cleaning*. Sundries shop. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $3.92 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

 

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2324)
  • Very good (537)
  • Average (207)
  • Poor (90)
  • Terrible (103)
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Jul 21, 2025 foodlover788ninag Chicago, Illinois

Just came back traveled 7/16-7/21 2025 such an amazing time. The best bartender to look out for is Enrique by the pool! Great for a girls trip and birthday celebrations.
Image of the Tripadvisor rating Wonderful relaxing time

Jul 20, 2025 misschrissy6

We had a wonderful time at Oleo Playa Cancun. We went for our 50th Birthday. Everything was great check in was great and the staff was so friendly, our room was clean and very spacious with a beatiful view. We had a great time at the pool and treated ourselves to 2 massages each we all highly recommend Nataley she was wonderful one of the best… Read more
We had a wonderful time at Oleo Playa Cancun. We went for our 50th Birthday. Everything was great check in was great and the staff was so friendly, our room was clean and very spacious with a beatiful view. We had a great time at the pool and treated ourselves to 2 massages each we all highly recommend Nataley she was wonderful one of the best massages we all have had. We plan on visiting again thank you for a wonderful time . Read less
Image of the Tripadvisor rating Incredible hotel! 10/10 recommend!

Jul 18, 2025 Charlotte R

I don’t know where to start, we had such an incredible time at Oleo! Most importantly, the staff go above and beyond to ensure you have the best time! The check in staff are great and efficient, we had a nice mimosa on arrival. The porter Isaac had the tough job of taking our luggage up to the 9th floor where he had to take it up a flight of… Read more
I don’t know where to start, we had such an incredible time at Oleo! Most importantly, the staff go above and beyond to ensure you have the best time! The check in staff are great and efficient, we had a nice mimosa on arrival. The porter Isaac had the tough job of taking our luggage up to the 9th floor where he had to take it up a flight of stairs as the 9th floor is split. He made us feel so welcome and showed us around our beautiful room with a balcony, facing the lagoon and also views of the sea to the side. We booked the King 180 room and we were not disappointed! The fridge is topped up daily with water, soft drinks and beers. There is also a coffee maker in the room. The bed is the comfiest bed I’ve slept on! I’m very fussy when it comes to pillows and can never find comfortable ones when on holiday but I had absolutely no trouble here! The rooms are cleaned to such a high standard! Thank you! The staff in Azul (the buffet restaurant) are exceptional, they keep the buffet well stocked and ensure your drinks are never empty. Nothing is too much trouble for them! Special thank you to Yiselli and Ham who were so attentive, there are also many others that went above and beyond! We even got a packed lunch to take with us on the last day which is so thoughtful! Almar is the Mediterranean restaurant there and the food is exceptional, along with the service! Roger looked after us the two times we went and he was so lovely! The beach is beautiful, the pool is kept so clean and the staff are always on hand. We booked two excursions through the tour company in tower two who were very helpful and informative. The room service is so efficient and delicious! We came for my birthday and on the day they left me a lovely cake and a birthday message. On the day of arrival we also had a bottle of bubbly and a welcome dessert waiting for us. We will definitely stay here again when we find ourselves in Mexico 🩵 Read less
Image of the Tripadvisor rating Great Family Resort

Jul 17, 2025 Nomad00848143997

The customer service is excellent! The workers from the lobby provided us with all the information from the moment we arrived. When we got to our room, the bellboy explained every little detail to us. From the times of the restaurants, to explaining how the turtles arrive to the beach at night to lay their eggs and what not to do to avoid harming… Read more
The customer service is excellent! The workers from the lobby provided us with all the information from the moment we arrived. When we got to our room, the bellboy explained every little detail to us. From the times of the restaurants, to explaining how the turtles arrive to the beach at night to lay their eggs and what not to do to avoid harming them. The waiters on the pool and supervisor went above and beyond to make us feel welcomed. This would be the greatest reason why I would come back to this resort. Special thanks to Supervisor Eréndira, Chef Saul, waiters Charly, Sheila, Abad, Rodríguez, bartenders Roberto, Fer and Gerry. Read less
Image of the Tripadvisor rating Terrible place to stay

Jul 15, 2025 Natalia K

It was the worst experience we've had out of all the hotels we've stayed at. The condition of the rooms - horrible. The service - zero. Upon check-in, no one explained anything to us or gave us a tour of the hotel. To order a cocktail, there was a line. One time, we ordered 2 beers, but the bartender only poured 1 and when we told him we had asked… Read more
It was the worst experience we've had out of all the hotels we've stayed at. The condition of the rooms - horrible. The service - zero. Upon check-in, no one explained anything to us or gave us a tour of the hotel. To order a cocktail, there was a line. One time, we ordered 2 beers, but the bartender only poured 1 and when we told him we had asked for 2, we were shouted at by the bartender. If you don't give tips, you'll wait forever. There are not enough sun loungers either by the pool or on the beach .There are lines everywhere. To have breakfast, you had to stand in line for at least 15-20 minutes to get a table. The restaurant is critically small for the number of people staying there. Getting coffee in the morning at the coffee shop is almost impossible; again, you have to stand in a huge line. In our building, one elevator was out of order, so you had to wait just to get to your dirty and old room. But halfway through our stay, we even refused to use the other elevator because in the neighboring building, the elevator actually fell from the 4th floor with people inside. When we were checking out, I wanted so much that at least someone would ask us how was out staying there and I could share my impressions, but of course no one asked, they just cut off the bracelets and that was it. The only thing that was ok- it is Hakka restaurant and again -you have to wait in the huge line to get a table for the dinner. Read less