BlueBay Grand Esmeralda - All Inclusive | Playa del Carmen, Cancun

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BlueBay Grand Esmeralda - All Inclusive

Playa del Carmen, Cancun

3.5 stars

BlueBay Grand Esmeralda brings beach days and plenty of choice to Mexico’s Riviera Maya. Set among jungle and mangroves in Playa del Carmen, this All Inclusive resort gives couples and families room to find their own holiday rhythm. Start with a swim, make time for tennis or settle into a slower afternoon at the spa. Younger guests have a kids’ club, while the evening show gives everyone something to look forward to. Dinner could take you from Mexican flavours at Don Isi to Italian favourites at Di Rossi or French cooking at L’Atelier. There’s coffee for an afternoon pause and Black & White Sports Bar when you fancy keeping the evening going. With rooms combining contemporary design and Mayan touches, there’s a little local character to come back to, too.

Amenities

Tennis
Kids Club
Families
Bar
Evening Entertainment
Fitness Centre/Gym
Games Room
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool

Explore the local area

BlueBay Grand Esmeralda sits on the beachfront in Playa del Carmen, on Mexico’s Riviera Maya, surrounded by tropical greenery and mangroves. Transfer time from Cancún International Airport: approximately 45 minutes by car, depending on traffic.

Hotel Information

Room Information
Room Upgrade Information

979 rooms and suites across 8 buildings, combining contemporary design with Mayan touches. In-room amenities include WiFi, minibar, TV, telephone, radio/alarm clock, air-conditioning and/or ceiling fan, safe, iron and ironing board, toiletries, hairdryer.

Deluxe Garden View rooms are 36 sq m, with garden views and 1 king-size bed or 2 double beds. These rooms sleep maximum 4 people.

Hotel details

Getting Around

Car hire* is available through the hotel.

Dining

6 restaurants, 5 bars and 1 coffee shop listed in the resort guide, including a members’ venue. Festival (buffet), breakfast, lunch and dinner. Jaal-Ha (buffet breakfast and lunch, à la carte seafood and steak dinners). Snack Bar (buffet breakfast and lunch; opening subject to availability). L’Atelier (French à la carte), dinner. Di Rossi (Italian à la carte), dinner. Don Isi (Mexican à la carte), dinner and late-night snacks. Jaal-Ha Bar (pool service). Columpios (bar). Black & White (24-hour sports bar). Snack (bar; opening subject to occupancy). Member’s Privilege Club (members’ venue; access requires confirmation). House of Coffee (coffee shop). À la carte reservations are required, and restaurant openings may vary with occupancy.

Fun and Games

3 outdoor swimming pools with children’s areas. Beach. Tennis courts. Gym. Games room. Spa* with massages*, facials* and body treatments*. Kids’ club for ages 2–12; children aged 2–4 must be accompanied by an adult. Evening shows.

Handy Stuff

Complimentary WiFi. Concierge. 24-hour reception. Currency exchange. Laundry*. Room service*. Medical service*. Shops. Beach towel service.

Additional Information

*Denotes local charge.

Trip advisor rating

3.9/5

19,699 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

43%

Very Good

27%

Average

14%

Poor

Terrible

“Kids club rock !!!🤘🏼”

Nov 11, 2026Leslie T

We went on holiday with our daughter and decided to leave her at the Kids Club with Pamela and Angy. Honestly, they were absolutely amazing! They were so kind, caring, friendly, and attentive. We felt completely comfortable leaving our little one in their care, and she had such a wonderful time with them. It makes such a difference when you find people who genuinely love what they do and make children feel happy and safe. Thank you, Pamela and Angy, for making our family holiday even more special! You ladies are the best! ❤️

“Great”

Nov 11, 2026Jul J

Great hotel, amazing staff everyone friendly very comfortable and easy to get around Very clean , food was good selection No issues just needs a bit of upgrading in rooms other then that I can’t complain

“Beautiful resort, beautiful people but disappointed in the scam tactics”

Nov 11, 2026Melanie S

I have to say I was extremely disappointed with the way we were treated during the Circle One membership presentation. Let's start with Rosie, who was the one responsible for picking us out of a lineup and targeting us for this presentation. Apparently, her radar for identifying potential customers is a little off! Aaron, on the other hand, was absolutely amazing. He was professional, respectful, and reassured us that we were under no obligation to commit to anything. Unfortunately, the entire experience took a turn when Arturo came in. His approach was aggressive, condescending, and downright disrespectful. He made us feel belittled, uncomfortable, and honestly, like we were pieces of garbage. There's a huge difference between presenting a membership and pressuring people into buying one. Nobody should be made to feel small or disrespected simply because they're not interested in signing up. Aaron deserves recognition for his professionalism, but Rosie and especially Arturo left us with a very sour impression. My advice to anyone attending: enjoy your vacation, listen if you want to, but remember that NO is a complete sentence. You do not owe anyone an explanation, and you certainly don't deserve to be treated poorly for refusing an offer. What should have been an informative presentation turned into an extremely unpleasant experience. Circle One, you really need to rethink your sales approach and the way your representatives treat people.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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