Hilton Cancun, an All-Inclusive Resort

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Hilton Cancun, an All-Inclusive Resort | Riviera Cancun, Cancun | Virgin Atlantic Holidays

Riviera Cancun, Cancun

5 stars

Hilton Cancun understands that a good holiday needs options. Preferably 12 dining venues, two infinity pools, and unlimited churros. Set between mangroves and a sweep of Caribbean coastline, this is the kind of place where the day can begin slowly and stay that way. Find a quiet spot by the pool, stretch out on the beach, or let lunch drift into cocktails without checking the time. The all-inclusive package keeps everything easy, with 12 dining venues (including five speciality restaurants), plus 24-hour room service, grab-and-go treats, tropical cocktails and premium pours. When you fancy a change of pace, there are daily activities, beach games, and evenings bring live music and performances in the open-air amphitheatre. Families have their own world to explore, from a baby zone and kids’ club to splash areas, games, and a water playground. And with Cancun Airport around 20 minutes away, the journey from arrivals to properly switching off is pleasingly brief.

Amenities

Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Beachfront location

Explore the local area

Located in secluded mangrove nature preserve, between Cancun and the quiet fishing village of Puerto Morelos. 20 minutes South from Cancun’s popular Hotel Zone. Transfer time from Cancun Airport: 15 minutes.

Hotel Information

Room Information
Room Upgrade Information

715 rooms and suites. All with authentic decor, furnished balconies, air-conditioning, 65-inch HDTV, mini-fridge, mini-bar (restocked daily), coffee maker and safe. Sunset View Rooms are 430 sq. ft. with resort view, 1 king-size bed, or 2 queen beds, sleeping maximum 4 guests.

All-inclusive includes: daily breakfast, lunch, dinner and snacks across 12 unique venues. Premium wines and boutique liquors. Cocktails and tropical drinks. Mini-bar, refreshed daily. Unlimited ice cream and churros from Azulina Market & Cafe.

Hotel details

Dining

12 unique dining experiences including 5 specialty restaurants: Vela (international buffet open for all-day dining), La Luce (Mediterranean classics with a central wood-fired pizza oven), Auma (open-fire grill offering prime cuts and house specialties), Maxal (Traditional Mexican cuisine), Sunan (Southeast Asian flavours), Maxal Taqueria (tacos). Azulinda Lobby Bar, Ice Cream and Churro Shop, Azulinda Market & Café, pool bar and food carts throughout the resort. Private dining experiences*.

Fun and Games

Spa* access at Waldorf Astoria Spa Riviera Maya. Fitness centre. Daily group fitness and yoga classes. Kids Club (for ages 4-12), Teens Room (for ages 13-17, with music, video and board games, and pool and ping pong tables) and a Family Splash Playground (with slides, water toys, and beach games). Beach volleyball. Wine / Tequila / Mezcal tastings*. AMAI Beach Club* (adults-only beach club; not included in the All Inclusive package).

Entertainment

Live music and nightly entertainment.

Handy Stuff

Concierge service. Pool and beachside service. Gift shop. Complimentary standard in-room and lobby WiFi. 24-hour room service*.

Additional Information

* denotes local charge.

Trip advisor rating

4.6/5

5,697 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

78%

Very Good

11%

Average

Poor

Terrible

“Great family trip”

Sep 18, 2026relaxseeker_10

Had a wonderful stay at the beginning of Sept. Service, cleanliness, entertainment, food quality was all top notch. We were disappointed that the family pool and splash pad were closed during our stay (traveled with a 4 year old), but the kids club, entertainment and playground made up for it. Shout out to Miguel from e-concierge who had excellent communication and took great care of us before, during and after our stay. The kids club staff (Arge, Nath, Gris, Pau, Eli, Fany & Monce) gave our daughter a wonderful experience and we felt so comfortable leaving her in their care. She had the best time making crafts! The Once Upon a Dream show was the highlight of our trip. Our daughter had the best time watching this! Would recommend this resort and look forward to returning to get the full experience with the other water areas. Thanks for a great trip!

“OK Resort,could have been better”

Sep 16, 2026Amit S

It was our Third time in Cancun and i would say , and it was very mixed feeling comments Pros : 1. Food and Beverage were good, all day,surprised to see a lot of options of Vegetarian food,we are ok with meat, but for those who dont it, looked helpful 2. Reservations was very easy and can be done through app 3. No Pushing in buying or selling for time share,which is great 4.Kids Club was very involved and did so many activities through out the day 5. The free Shuttel to the mall was big plus, but booking it was a tough task as seats are limited 6. Rooms were well stocked(minibar) and maintained well by housekeeping Cons : 1. With only 1 swimming pool, broken tiles on pool makes unsafe and The both Hot tub/jacuzzi were not working 2. location was very far away from main Resort area 3. Clearly needs works on

“Overcharged and no reply from managment”

Sep 16, 2026petercLondon

I stayed here for one night for business. On checking out they sent me a bill overcharging me by $140. Not what I would expect as a diamond reserve member. I emailed the front desk manager Norma Cortes and she apologised and said they would refund the extra charged. I asked for the manager to contact me which they didn’t. No apology from manager and no points good will gesture. On looking at reviews they have done this before so be warned and check your bill. I have now raised this as a complaint with Hilton diamond reserve. Manager and front desk manager can’t be bothered to respond. Wouldn’t recommend this as all the Hilton’s I have stayed at this is the first in 10 yrs to be overcharged…….. extremely poor service

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Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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