Since its opening, it has been our home away from home. We have frequented it more times than I can count and always look forward to our return. On this trip we celebrated our 38th wedding anniversary and both mine and my husband birthdays, and thanks to the incredible team, it was truly an amazing and unforgettable celebration.
From the moment we arrived, we were enveloped in the warmth and luxury that Mexico is famous for. While the property itself is breathtaking, it is the staff who make it a genuine paradise. We wanted to personally recognize several members of the team who went above and beyond to make our anniversary/birthdays feel so special:
Management & Front Desk: VeraLucia set the perfect tone for our stay even before check-in. She remembered we celebrated our anniversary around this time of year and reached out before to confirm. Welcoming us so warmly and handling every detail with flawless professionalism. Much to our surprise, we had gifts and a personal note from her that just meant so much. What an asset she is to the team; she's worth her weight in gold. She always makes us feel part of the Conrad family. We genuinely look forward to seeing her welcoming smile and receiving her warm embrace upon our return.
I'd also like to acknowledge Josmar and Frida, who both came from behind the desk to great us with a warm hug and welcome back!
Concierge Service: Itzel was instrumental in helping us plan our milestone celebration, ensuring every arrangement was seamless. The true highlight was arranging for Chef Thare to prepare a dinner with the fresh catch my husband and friend caught during their fishing outing that day. Not only was it absolutely delish, Chef Thare came to our table and introduced himself and chatted for a bit. Really nice touch.
Misael has been a constant from the beginning. His warm and pleasant disposition is so welcoming. He sent treats to our room and a personal note with anniversary wishing. We can always count on him to take care of all our requests and needs.
Dining & Restaurants: Jorge at Kengai, provided some of the best services we have experienced, making our anniversary dinner an exquisite, beautifully and memorable evening.
Rosenberth at Maratea has been our waiter many times. He always remembers us and provides excellent service! The menu is large with options for all. Try the ravioli, it amazing
Tania at breakfast is the ultimate! Her excellent service, kind, and sincere disposition makes her so so valuable to the team. She goes out of her way to make us feel special and welcome. She will always ask about our family and send regards home if our adult children aren't traveling with us. She took the time this trip to write the most heartfelt and sincere note. It brought a tear to my eye and truly made us feel part of the Conrad family.
Pool Service: We spent our days at the main pool. Daniel, pool concierge also welcomed us with open arms. He arranged our setup and made sure we had everything we needed. Andres and Alejandro kept us perfectly refreshed and looked after us always anticipating our needs with a warm smile. The pool was beautiful and clean!!
Spa Concierge: Andres is a gem. No matter when we're there or where we are spending our day, he can always find us. Seeing his warm smile approach us is so welcoming. He takes care of all our spa treatments and never makes us feel pressured to book anything...but we always do. Lol! His personal attention is greatly appreciated! On this trip, I had the best message ever! I believe it was Laura who provided my service. I will make sure to have them check and book with her for my future visits.
Housekeeping: Patricio kept our room absolutely immaculate and surprised us with beautiful, thoughtful notes and touches that made coming back to our room a joy each day.
Tough we have never had the pleasure of meeting Mr. Corbin, the GM. We always feel his presence with his thoughtful notes. Thank you for the champagne you sent; it was the perfect touch during our anniversary dinner. We are going to make a point to say hi when we're there in January. Your leadership clearly reflects the passion and dedication of your team. We are already looking forward to our next visit in January and experiencing the new All-inclusive product. We have our fingers crossed that the heart and soul of the Conrad team stay the same in the transition, and it's just another trip home when we return.
