Conrad Tulum Riviera Maya

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Conrad Tulum Riviera Maya | Riviera Maya, Cancun | Virgin Atlantic Holidays

Riviera Maya, Cancun

5+ stars

Hidden away on Mexico’s Riviera Maya, the Conrad Tulum isn’t just a hotel - it’s a full-blown vibe. Think five-star barefoot luxury, where ancient Mayan energy meets modern indulgence. One minute you’re sipping cocktails in your private plunge pool, the next you’re off to explore sacred cenotes, jungle ruins and beachy boho bars. Set between lush jungle and turquoise sea, this eco-chic retreat brings zen by the bucketload. We're talking spacious suites with spa-like bathrooms, private terraces and hammocks made for lazy mornings. The spa? Unreal. Foodies, strap in. With 11 restaurants and bars, your tastebuds are going on a world tour - from Yucatán flavours to sushi with a sea breeze. And if you’re not sipping a smoky mezcal cocktail at the rooftop bar as the sun dips into the Caribbean? You’re doing it wrong. It’s ideal for couples, solo travellers and luxe-loving adventurers who want all the beach without the bland. Whether you’re chasing sunsets, snorkelling coral reefs, or just want an excuse to live in a kaftan, the Conrad Tulum brings the wow factor in spades.

Amenities

Snorkelling
Kids Club
Teen Club
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

Nestled in a secluded cove just outside Tulum, Mexico. Transfer time from Cancun airport: 2 hours.

Hotel Information

Room Information
Room Upgrade Information

349 elegantly designed rooms and suites. All with a spa bathroom with double sinks, separate areas for sitting and dining, and a private balcony with a plunge pool. Tropical View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.Board basis optionsAll InclusiveBreakfast at Arbolea buffet, Lunch at Ultramar or Chiringuitos, Dinner at Ultrmar, Kengai, Ukai and MarateaiIn, 24-hour In room dining and minibar, premium beverages from 11am to 1am, Non-motorized water sports.Please note: Meal plan inclusions are defined by the hotel and are subject to change at any time without notice.

Hotel details

Dining

11 restaurants and bars including: Arbolea (self-serve buffet, breakfast), Autor (signature restaurant with tasting menu, modern Mexican cuisine. Open for dinner), Maratea (dinner and drinks), Kengai (Japanese, dinner), Ukai (sushi, soups, and salads, dinner), Ultramar (pool bar, snacks and drinks), 3 chiringuitos (open-air beach bars, serving light meals and snacks), Chaak bar.

Fun and Games

5 pools. Private beach. Spa* (with 16 treatment rooms, wet areas and salon). Fitness centre. Kids club and teens corner. Wine tour*. Agave tasting*. Running club. Yoga classes. Pilates.

Handy Stuff

Complimentary WiFi. Concierge service. Room service*.

Additional Information

* denotes local charge.

Trip advisor rating

4.6/5

999 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

84%

Very Good

Average

Poor

Terrible

“Conrad Tulum Kids Club is the BEST!”

Oct 27, 2026Melissa A

The Kids Club team at Conrad Tulum was absolutely wonderful! Denisse, Linda, Montserrat, Belén, Victorica, and Pamela were all so warm, welcoming, and amazing with our children. Our kids looked forward to going back to the Kids Club every single day and were always so excited to see them! They had so much fun with all the activities, games, and adventures, and it was clear how much care and attention the team put into making every day special. As parents, it meant so much to know our children were in such loving and capable hands. Thank you for helping make our family vacation even more memorable! We hope to see you all again on our next visit!

“Beautiful resort, but returning guests deserve more recognition”

Oct 26, 2026Moodiefoodiestml

, St. Regis and Six Senses, to mention a few. Most of the time, I travel with my husband and our two children. This was our second visit to Conrad Tulum. We first stayed here shortly after the hotel opened, so it was interesting to return and see how the property has developed. Firstly, Conrad Tulum is a beautiful resort. The surroundings are stunning, the pools are lovely and the overall atmosphere is peaceful and relaxing. We really enjoyed returning to this property. Housekeeping deserves special mention, as the rooms are kept immaculate and the attention to detail is excellent. Service across all restaurants has also been consistently wonderful, with friendly and attentive staff who genuinely make the dining experience enjoyable. There are, however, a few things I believe could be improved. The first is communication. We requested the possibility of adding an additional room and followed up several times. Unfortunately, it took almost half of our stay before we received a response. By then, with only two nights remaining, we no longer felt it was worthwhile. I would have expected a much quicker response from a hotel of this standard. I was also surprised by the breakfast policy. Despite booking a room for four guests, breakfast was only included for two. This meant paying an additional USD 40 for our 14-year-old daughter and USD 20 for our 11-year-old every morning. USD 60 per day for two children who eat very little is excessive, particularly at a resort that welcomes families. When booking a room for four being a gold member, I would expect breakfast to cover all four guests. It left us feeling that the breakfast arrangement was unnecessarily restrictive for a hotel in this category. Another disappointment was the lack of recognition of us being returning guests. Having stayed here when the hotel was newly opened, I would have appreciated at least some acknowledgment of our return. It doesn’t have to be an upgrade or anything extravagant. Sometimes a small personal gesture is enough to make guests feel valued. All in all, Conrad Tulum is still a beautiful resort and somewhere we enjoy spending time as a family. However, at this level of hospitality, it is often the small details and personal touches that distinguish a good hotel from a truly exceptional one.

“Magical gem of Mexico”

Oct 16, 2026Sydni G

This hotel is a fantasy come true. Truly magical. From the moment I checked in this experience was amazing. I honestly can’t say enough words are not enough to express how impressed I am. I never wanted to leave. Every employee is pleasant and kind. Frida at front desk and Christian with the bell service are absolute gems. I love this hotel it felt like a tropical home. In room dining quality outs consistent not matter of you order at noon during the day or 1am in the morning. Everyone from the grounds team to the front desk are kind and attentive. I desperately want to go back time and time again. Thank you Conrad Tulum!

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Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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