Grand Palladium Colonial Resort - Spa

Riviera Maya, Mexico

Star rating

Deluxe Garden View
Junior Suite Garden View
Sumptuori
El Dorado
Poseidon
Las Olas
La Hacienda
Xtra Time Sports Bar
Lobby
Lobby
Deluxe Garden View
Junior Suite Garden View
Sumptuori
El Dorado
Poseidon
Las Olas
La Hacienda
Xtra Time Sports Bar
Lobby
Lobby

The hotel

Get ready to fiesta, siesta, and do it all over again at the Grand Palladium Colonial Resort & Spa - your all-inclusive playground on Mexico’s sun-soaked Riviera Maya. Lazy beach days, adrenaline-packed adventures, or spa sessions that melt the stress away, this resort has it all. Hit the tennis courts, try your hand at pickleball, or dive into the massive pools. And when the sun goes down? The resort’s live entertainment keeps the party going. Live music, themed parties, and shows that will have you dancing all the way back to your spacious, comfortable suite. So, whether you’re here for the beach, the bliss, or the brilliant food, you’re about to find your happy place.

Amenities

  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in Akumal, which is between the vibrant resort areas of Playa del Carmen and Tulum. Transfer time from Cancun Airport: 1 hour.

Hotel information

389 rooms and suites, all modern with Mexican-inspired decor. With furnished balcony, air-conditioning, flatscreen TV, in-room tea/coffee, mini-bar, WiFi and safe. Deluxe Garden View rooms are located near the hotel’s main restaurant and bar area, with either 1 king bed or 2 double beds, sleeping maximum 4 people.

All Inclusive includes: all meals and activities unless otherwise stated.

Room upgrades

Junior Suite Garden View rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.

Junior Suite Pool Side rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.

Romance Villa Suite Pool Side with a private, Mayan-style outdoor shower, and a terrace with a hammock and sitting area, sleeping maximum 2 adults.

  • Book by 23 Jun '25 to receive up to 10% off the accommodation cost between 01 Jun - 31 Oct '25.  Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

2 show cooking restaurants: La Hacienda (International buffet restaurant) and El Gran Azul (International buffet restaurant). A la carte restaurants: EL Dorado (steak house), La Adelita (Mexican). Bravo Dinner & Dance*, Chic Cabaret & Restaurant*, Le Petit Chef*.

Regular entertainment including live music, DJs, theatre shows and themed parties. CHIC Cabaret & Restaurant*.

Choice of 3 pools including 1 adult-only. Access to the spa* with sauna and Turkish bath. Gym with cardio and weights. Volleyball court. Mini-golf course. Basketball court. Tennis and padel. Badminton. Water polo. Pickleball. Cooking classes. Dance lessons. Baby club (for 1-3 years, suitable games and activities), Mini Club (for 4-12 years) and Black & White Junior Club (teen room with pool tables, Xbox and computers).

24-hour room service*. Laundry service*. Concierge service. Medical service*.

Guests have the opportunity to utilize some of the privileges available at some of their sister properties within the Grand Palladium complex (subject to availability).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6953)
  • Very good (2531)
  • Average (1052)
  • Poor (594)
  • Terrible (509)
Image of the Tripadvisor rating Riviera Maya Wedding Event

May 21, 2025 pquinn3131 Haddon Heights, New Jersey

Very Good Location; Loved the Adult Pool at the Colonial; Staff were extremely congenial and helpful.
Image of the Tripadvisor rating Lovely hotel chain

May 19, 2025 X528OVninas Chorley, United Kingdom

We stayed at the white sands but all 3 hotels are lovely. The reception areas are especially stunning. Pool areas are super chilled and the specialist restaurants are fab. All the staff are really friendly but special shout out to Jorge in el dorado restaurant who went out of his way to cater for my daughters food intolerance
Image of the Tripadvisor rating El Dorado Experience

May 17, 2025 Robert N

El Dorado experience. Excellent food, excellent service. The onion bread was absolutely Devine, and most importantly, the service from Jorge was absolutely brilliant. The ambience at the restaurant was very welcoming. We will certainly be back again!!
Image of the Tripadvisor rating Our wedding here was perfect.

May 16, 2025 nikkirY8893VX

We came back last week from having our wedding at the Colonial with 40 of our friends and family. I was worried by some of the bad reviews, but I cannot say enough about how smooth everything went. Our wedding coordinator Aurora was the most amazing and helpful person. We first started talking with her months ago via email to do the planning and… Read more
We came back last week from having our wedding at the Colonial with 40 of our friends and family. I was worried by some of the bad reviews, but I cannot say enough about how smooth everything went. Our wedding coordinator Aurora was the most amazing and helpful person. We first started talking with her months ago via email to do the planning and I was thrilled that she was also our day-of coordinator. She took all the stress away, the wedding was perfect and it was all thanks to her. The ceremony was so well organized, and she made sure the reception area was decorated exactly how I had imagined it. With such a large group, we expected to have a few room issues. Some of our group had to have their safe fixed or move rooms because of broken A/C, and the hotel was great at getting everyone sorted out right away. The rooms were always clean (shoutout to Carlos cleaning villa 31!) We found the buffet at the White Sands better than the one at the Colonial. We also preferred the White Sands pool since the one at the Colonial is very deep, but we were happy to walk around and explore different areas of the resort. Booking dinner was very easy. I think it helps to travel in the shoulder seasons when it is less busy. We found the service at the swim up bars pretty slow, but we luckily had Paola serving us poolside drinks and our whole group loved her. The soccer field on the resort is amazing and we used it a few times. The Sports Bar staff also kindly played the Oilers playoff games twice while we were there. If we had to do it all again, I would book at the Colonial and not change a thing. We are still getting messages from our guests about how much they loved it. The resort is a perfect combination of relaxed, fun, and classy. Read less
Image of the Tripadvisor rating Wonderful experience

May 14, 2025 Laura R

The food selection and service was excellent. Our tummies were happy. I would like to thank Javier and Fatima for their hospitality during our visit. Everyone was so kind and accommodating. I would highly recommend any of the Palladium group hotels.