Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

Star rating

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

 


 

Deluxe Partial Ocean View Double, sleeping maximum 3 adults or 2 adults and 2 children.

Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 guests including children and infants (max 5 adults) or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
  • Selection of films (upon request)
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
  • Kids' special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products
  • In-room family guide with activities schedule
Rock Royalty with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Aromatherapy and pillow menu
  • Complimentary 25-minute couple's massage at Rock Spa®
  • Late check out (on request)
  • Complimentary beach bag (1 per room per stay)
  • Priority booking for bali beds (additional cost)
  • Plush bathrobes and slippers (on request)
  • Sleeping mask
  • Loofah sponge and bath salts
  • 24-hour room service
  • Welcome Petit Fours
  • Rock Royalty Level Pin (limited to one pin per room per stay)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
  • Priority reservations to Picks® and Wax® program
  • Espresso machine with premium coffee
 Deluxe Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children and infants, or 2 adults and 4 children.

Rock Suite Ocean Front 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children or 2 adults and 4 children.

Rock Suite Ocean Front Rooftop Lounge 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests or 2 adults and 4 children.

Rock Star Suites Ocean Front have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6 guests including children and infants. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

  • Book by 30 Sep '25 to receive up to 37% off the accommodation cost between 01 Jul '25 - 17 Dec '25 .  Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 
  • Book by 30 Sept '25 to recieve Kids, Teens and Extra Adults´ Special Rates.  Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).

Daily and nightly entertainment programme.

4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

3 nights at all times.

* Denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (16095)
  • Very good (3049)
  • Average (1619)
  • Poor (940)
  • Terrible (1222)
Image of the Tripadvisor rating Disappointing Experience at Hard Rock Hotel Riviera Maya

Jul 9, 2025 Melvin A

Our recent stay at Hard Rock Riviera Maya was unfortunately below expectations. We encountered several issues that impacted our overall experience: bugs throughout the room, a visibly dirty bathtub, and no ventilation in the toilet area, which made it uncomfortable. Additionally, we were disappointed by the lack of IT support when requesting to… Read more
Our recent stay at Hard Rock Riviera Maya was unfortunately below expectations. We encountered several issues that impacted our overall experience: bugs throughout the room, a visibly dirty bathtub, and no ventilation in the toilet area, which made it uncomfortable. Additionally, we were disappointed by the lack of IT support when requesting to view specific sport games—something that should be easily accommodated at a resort of this caliber. Dining was also frustrating, with consistently long wait times at nearly every restaurant. Given the brand reputation, we expected a much higher standard of cleanliness, comfort, and service. See some pictures of bugs in the room, couldn't load videos. Read less
Image of the Tripadvisor rating Hotel is Top-Notch

Jul 9, 2025 GNRMatt Lansdale, Pennsylvania

We stayed here for 4 nights and everything the hotel did/provided was great! The food was top notch all around and the service was impeccable. There was always plenty of seating options at the pool and beach, along with plenty of towels. Many activities were provided during the day and evening as well. The room itself was comfortable and clean.… Read more
We stayed here for 4 nights and everything the hotel did/provided was great! The food was top notch all around and the service was impeccable. There was always plenty of seating options at the pool and beach, along with plenty of towels. Many activities were provided during the day and evening as well. The room itself was comfortable and clean. We'd definitely recommend this location to others. Read less
Image of the Tripadvisor rating Great Pool Concierge

Jul 9, 2025 takimadavis Washington DC, District of Columbia

I love Carmelo the pool concierge. He was very helpful!!! He helped us with towels and restaurants. He was very friendly! ❤️
Image of the Tripadvisor rating Awesome experience and great service

Jul 9, 2025 Suessdreamz Edmonton, Canada

Carmelo the pool concierge was very accommodating and made me feel very welcome. He centrally checked up on me during my visit to ensure I had everything I needed. He even helped me learn some Spanish phrases and did not laugh at my accent! Very good experience!
Image of the Tripadvisor rating Moises and Paola made our whole trip!!!

Jul 5, 2025 Nicki H

We are just returning from a 10 day trip to this resort! We had a wonderful experience! We traveled with 4 kiddos ages 6, 7, 17 and 17! We stayed in a rock star suite which is one of the reasons I’m giving the resort a 4 star and not a 5 star. It was a little dated and run down compared to the 2 bedroom suites we have stayed in when we have… Read more
We are just returning from a 10 day trip to this resort! We had a wonderful experience! We traveled with 4 kiddos ages 6, 7, 17 and 17! We stayed in a rock star suite which is one of the reasons I’m giving the resort a 4 star and not a 5 star. It was a little dated and run down compared to the 2 bedroom suites we have stayed in when we have traveled there in the past! It was super packed this week so the restaurants were in turn, packed. The food was good but sometimes, the service was a little slow. This surprised me because this hotel has always been on top of their game in the past! The main thing that made our trip so amazing was our butler service! We had Moises and Paola and they went above and beyond to make our trip fantastic! The pizza oven by the pool was out of commission all week and I was so tired of eating fried pool food and one day for lunch, Moises surprised us with a platter of authentic tacos with sauces and guacamole for lunch! It was amazing!!! If it had not been for Moises and Paola’s wonderful personalities, always having a smile on their faces and going out of their way to help us out, our vacation would not have been nearly as special! This has always been one of my favorite resorts however, I think it may be time to do some updating on the rooms! Other than that, it was clean, had comfortable beds and the staff was very friendly! Read less