Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

Star rating

Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto
Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

 


 

Deluxe Partial Ocean View Double, sleeping maximum 3 adults or 2 adults and 2 children.

Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 guests including children and infants (max 5 adults) or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
  • Selection of films (upon request)
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
  • Kids' special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products
  • In-room family guide with activities schedule
Rock Royalty with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Aromatherapy and pillow menu
  • Complimentary 25-minute couple's massage at Rock Spa®
  • Late check out (on request)
  • Complimentary beach bag (1 per room per stay)
  • Priority booking for bali beds (additional cost)
  • Plush bathrobes and slippers (on request)
  • Sleeping mask
  • Loofah sponge and bath salts
  • 24-hour room service
  • Welcome Petit Fours
  • Rock Royalty Level Pin (limited to one pin per room per stay)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
  • Priority reservations to Picks® and Wax® program
  • Espresso machine with premium coffee
 Deluxe Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children and infants, or 2 adults and 4 children.

Rock Suite Ocean Front 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children or 2 adults and 4 children.

Rock Suite Ocean Front Rooftop Lounge 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests or 2 adults and 4 children.

Rock Star Suites Ocean Front have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6 guests including children and infants. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

  • Book by 30 Sept '25 to recieve Kids, Teens and Extra Adults´ Special Rates.  Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 
  • Resort Credit: Receive $200 resort credit per room per night for travel until 17 Dec'25 when staying between 1 - 14 nights, book by 30 Sep ’25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply.

12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).

Daily and nightly entertainment programme.

4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

3 nights at all times.

* Denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (16181)
  • Very good (3059)
  • Average (1623)
  • Poor (945)
  • Terrible (1230)
Image of the Tripadvisor rating Faro Restaurant is the best

Aug 7, 2025 Joanne T

Exceptional service with the best, friendly staff at Faro restaurant especially. The team of wonderful chefs and waiting staff looked after us all holiday, even preparing a special farewell (with cake!) on our final day. Particular mention to Mac our waiter for an awesome experience. We will be back!
Image of the Tripadvisor rating Nice family vacation and this was our first time visiting HRRM.

Aug 6, 2025 jennifermE505QU

Family of 4, kids ages 17 and 22. The resort had a beautiful lake pool with waterfalls on the family side, they had a nice volleyball pool too. The beach was very nice but the beach is contained behind a rock retaining wall, but it was a nice swimming area as there was no seaweed. The good - food was good and a very good variety. Breakfast… Read more
Family of 4, kids ages 17 and 22. The resort had a beautiful lake pool with waterfalls on the family side, they had a nice volleyball pool too. The beach was very nice but the beach is contained behind a rock retaining wall, but it was a nice swimming area as there was no seaweed. The good - food was good and a very good variety. Breakfast buffet was very good, they also have a buffet available at the pools for lunch and this was nice as you could eat lunch at your pool chairs if you wanted too. The room key is your bracelet and serves as your towel card as well so you can grab all the dry towels you want during the day. Snacks in your room is a huge plus, mini fridge is stocked with soda, beer, water, chips and peanuts. My kids enjoyed the waterpark. Bar service at the pool was slow but the waitstaff at the pool and beach was excellent as they were always coming around with drinks. The bad - this resort does get crowded, the buffet gets crowded as well. The pools get crowded too. It is a huge resort but crowds are everywhere. The restaurants do not take reservations so it is first come, first serve so expect to wait an hour or 2 for dinner, especially at The Steakhouse. If you get there early, between 5:00-5:30 then you don’t have to wait. But the restaurants have very good food and very good service. The beach/pool chair reserving is horrible. The resort reserves all of the good chairs/cabanas for certain parties of people that they call Hall of Famers, I have no idea what this is about but obviously they pay extra for this service. I would not come back for this reason alone as it is difficult to find chairs in the shade. We lost A/C in the resort rooms for one full day and they told us they were having electrical problems. It was very uncomfortable in the room for that day but that was the only day we lost the A/C. Not many shows at night, not much for entertainment at nighttime. Overall, we enjoyed the food, drinks, pool and beach. It was a relaxing family vacation. Read less
Image of the Tripadvisor rating Good family vacation

Aug 6, 2025 Sylvia E Cancun, Mexico

This trip was great. Paula Severino was our butler for the week. She is the perfect definition of the word butler. She has a welcoming smile every time you see her. Paula tries her best and works very hard to accomodate everyones requests. I will say she is extremely successful. While on vacation she wants everyone to enjoy every moment as… Read more
This trip was great. Paula Severino was our butler for the week. She is the perfect definition of the word butler. She has a welcoming smile every time you see her. Paula tries her best and works very hard to accomodate everyones requests. I will say she is extremely successful. While on vacation she wants everyone to enjoy every moment as she has all your reservations etc. under control. Giving you a daily reminder of what is happening and what reservations you may have each day. Upon arrival we met Mr. Karlos Baeza who works with Legendary Members. He made us feel like we were home. We felt so at ease speaking with him, very friendly and professional. We had an issue with our room and he had it all resolved by the time we checked in. Thank you for saving the day. The Restaurant UMO is beyond outstanding. Raul the manager has everything running smoothly. Has a great personality perfect for being a manager. His staff does an outstanding job. Chef Abel and Miguel created meals to remember long after you return home. Both in flavor and in presentation. Lenyn the waiter made a special coffee. It was a show stopper by itself, his talent in preparing it took our breath away. This is our favorite restaurant in the entire resort. It offers everything you need and want. Wai the Thai restaurant offers a good variety of dishes and are all prepared beautifully. The bar tenders working at the location between Wai and UMO made their own speciality drinks for us nightly. It was such a hit other guest were requesting the drinks we were having. Great bartenders they engaged in conversation with everyone seated making for a pleasant evening while you waited. This location has 1 big problem they DON'T have sufficient wash clothes. Everyday we were only given 1. Housekeeping simply said they didn't have any. This wasn't just us we spoke with several other guest all having the same issue. The shows were better than offered in other locations. Neon and Queen Tribute were fantastic. I had a massage by Diana she was so good I went back for another one before leaving. Read less
Image of the Tripadvisor rating super super fun

Aug 6, 2025 Olivia B

The foam party was super fun and all the people were so helpful. I loved getting pulled to dance. My room was so beautiful when I walked in and it just feels like such a beautiful resort. Emi, Danny boy, Danny girl, pancho, Jazzi, Braulio.
Image of the Tripadvisor rating Fun time at Hard Rock

Aug 6, 2025 Stephanie H

Our family had a great time. The entertainment at the pool was so fun. Water aerobics with Grecia was a good workout and fun which is the best of both worlds.