Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

Star rating

Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto
Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

 


 

Deluxe Partial Ocean View Double, sleeping maximum 3 adults or 2 adults and 2 children.

Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 guests including children and infants (max 5 adults) or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
  • Selection of films (upon request)
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
  • Kids' special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products
  • In-room family guide with activities schedule
Rock Royalty with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Aromatherapy and pillow menu
  • Complimentary 25-minute couple's massage at Rock Spa®
  • Late check out (on request)
  • Complimentary beach bag (1 per room per stay)
  • Priority booking for bali beds (additional cost)
  • Plush bathrobes and slippers (on request)
  • Sleeping mask
  • Loofah sponge and bath salts
  • 24-hour room service
  • Welcome Petit Fours
  • Rock Royalty Level Pin (limited to one pin per room per stay)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
  • Priority reservations to Picks® and Wax® program
  • Espresso machine with premium coffee
 Deluxe Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children and infants, or 2 adults and 4 children.

Rock Suite Ocean Front 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children or 2 adults and 4 children.

Rock Suite Ocean Front Rooftop Lounge 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests or 2 adults and 4 children.

Rock Star Suites Ocean Front have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6 guests including children and infants. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

  • Receive a complimentary room upgrade from Deluxe Gold King to Sky Terrace  (subject to availability) when you book by 30 Jun '25. Travel dates between 19 Oct '25 - 17 Dec '26. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply.

12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).

Daily and nightly entertainment programme.

4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

3 nights at all times.

* Denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (16029)
  • Very good (3042)
  • Average (1619)
  • Poor (935)
  • Terrible (1218)
Image of the Tripadvisor rating Riviera Maya Hard Rock Resort

Jun 18, 2025 Kaitlyn K

Shout out to Elias and Karlos for arranging the special dinner. All staff was amazing and of great help. Very relaxing and good time had by all!
Image of the Tripadvisor rating No AC or Television and customer service lacking

Jun 17, 2025 Bryce J

I am currently here at the hard rock hotel in rooms 6330 and 6332 and this experience has been terrible. No air conditioning, then no television working and we have only been here two days. Management would not even arrange for transportation to a golf course. Would not recommend a stay here We have 4 more days and not assistance from staff to… Read more
I am currently here at the hard rock hotel in rooms 6330 and 6332 and this experience has been terrible. No air conditioning, then no television working and we have only been here two days. Management would not even arrange for transportation to a golf course. Would not recommend a stay here We have 4 more days and not assistance from staff to resolve Read less
Image of the Tripadvisor rating Hard Rock Riviera Maya June 2025

Jun 17, 2025 Anthony B

So my 5 star review is for our Butler Lucio. He Contacted me 1 week prior to our arrival as I had some specific requests. We celebrated our 20 year wedding anniversary. He decorated our room with fresh flowers rose pedals and a bottle of champagne. He set up our dinner reservations every night and had special seating to all the shows. Also every… Read more
So my 5 star review is for our Butler Lucio. He Contacted me 1 week prior to our arrival as I had some specific requests. We celebrated our 20 year wedding anniversary. He decorated our room with fresh flowers rose pedals and a bottle of champagne. He set up our dinner reservations every night and had special seating to all the shows. Also every day he reserved pool chairs and umbrellas for us. It was nice to see our name reserved pool side. It gets crowded out there. Lucio checked up on us every day personally and over the phone. This man was working hard and we very much appreciated him. Read less
Image of the Tripadvisor rating Happy we hung in there!

Jun 16, 2025 zahra s Richmond Hill, Canada

My husband and 2 teenage daughters 14 and 15 went from 1st to 8th (1 week) and I am happy to say that "overall" we had a good experience. It was a bumpy start because our shower flooded from the first use and someone came to fix it within a reasonable time span. But then it happened again 2 days later and it was a huge inconvenience.... they took… Read more
My husband and 2 teenage daughters 14 and 15 went from 1st to 8th (1 week) and I am happy to say that "overall" we had a good experience. It was a bumpy start because our shower flooded from the first use and someone came to fix it within a reasonable time span. But then it happened again 2 days later and it was a huge inconvenience.... they took very long to come which caused us a unpleasant delay to our plans. Then we experienced inefficiencies with house keeping which was the worst part of our vacation. Now the BEST part- David Moreno (PR Assistant) went above and beyond to rectify our issues. He was prompt and professional. we thank him for his help. He is definitely in the right position! He really knows how to make a situation better for visitors. Also having breakfast daily at the market place was an awesome experience bc of the hosts at the front who seated us named Kath and Elsi. Our waiters Teodoro, Josue, Agustin were great with attentiveness and smiles! they made each meal special for us. Last but not least the egg station cook named Lupita was exceptional with our dietary restrictions and requests. each day she prepared our food with the utmost care. We really appreciated her attention and care! Like i said it was a bumpy start but WOW -if it wasn't for the people i mentioned who made things wonderful for us this review would be very different, so i would like to thank them sincerely. I would also like to add that i would recommend this resort to others, the food, pool and entertainment is awesome! we would come back again! Read less
Image of the Tripadvisor rating Amazing

Jun 15, 2025 Jose P

Mauricio Martinez honestly provided great service since we got their and at any time we had questions or concerns. Overall the hotel and the service was good.