Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Cancun

Virgin rating

Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub
Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, one adults only pool, three restaurants and endless non-motorised water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, it’s top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Golf
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Ocean Front 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds or 1 king-size bed, sleeping maximum 6 adults.

Rock Suite Ocean Front Rooftop Lounge 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

Deluxe Swim-up room with an exterior semi-private swim up pool and king bed sleeping a maximum of 2 adults.

3 restaurants and 4 bars: Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only), Faro (international gastro market open for breakfast and lunch). Arribo Bar, Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 12 restaurants, 3 bars, and cafés at the Hard Rock Hotel Riviera Maya - Hacienda.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.

1 adult-only swimming pool featuring entertainment such as DJ and saxophone players (schedule may vary). Cabanas* are available to hire (subject to availability). Access to 4 other pools throughout the resort. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Rockaway Bay Waterpark features 23 slides including 6 high speed slides for adults and teens.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Please note: sections of this resort are adult-only resort.

Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8802)
  • Very good (1445)
  • Average (458)
  • Poor (293)
  • Terrible (241)
Image of the Tripadvisor rating We had a great time

Jan 19, 2025 Meander63034

We had a great trip to celebrate my son's 10th bday. Nacho and Fernando (butlers) were very helpful and we enjoyed breakfasts with Valentina (camerera at Ciao), Miguel and Hugo at Zen. My mom got a cut on her toe during the trip and the medical staff took excellent care of her. Always a treat visiting hard rock mayan riviera.
Image of the Tripadvisor rating Birthday and Graduation celebration

Jan 19, 2025 seaz1415 Grand Forks

They have made many great improvements in the last 3 years to this resort! The property is beautiful! The staff are amazingly friendly and helpful! From the entertainment team that works hard all day to make your day fun( Dany Boy, Eduardo, Jazzy, Josh, Brau, Hector, Emi,Rulo, Gabby) to the pool waiters, we had Rogioberti and never had an empty… Read more
They have made many great improvements in the last 3 years to this resort! The property is beautiful! The staff are amazingly friendly and helpful! From the entertainment team that works hard all day to make your day fun( Dany Boy, Eduardo, Jazzy, Josh, Brau, Hector, Emi,Rulo, Gabby) to the pool waiters, we had Rogioberti and never had an empty cup all week! We did have a private dinner and Leonardo was fabulous…he had to relocate us during rain and didn’t miss a beat! We had a remodeled room in Bldg 4 that was in a great location. Aline, the vibe manager, does a great job with the music in the common areas to set the mood! Also a special thanks to Nacho, Fernando and Elias! Thank you for taking such great care of us! And to Diego for always having a smile! It was a great week celebrating a friends birthday and graduation!! Read less
Image of the Tripadvisor rating The Hard Rock Rocks!

Jan 18, 2025 jacksonbites1 East Elmhurst, New York

The Hard Rock Hotel, Riviera Maya, exceeded my expectations! The cleanliness and attention to detail was outstanding. The courtesy and professionalism of the staff was unmatched. Nick, the attendant at the Eden Pool was friendly, polite and attentive to our needs. This hotel runs like a well-oiled machine. Everyone took the time to make sure our… Read more
The Hard Rock Hotel, Riviera Maya, exceeded my expectations! The cleanliness and attention to detail was outstanding. The courtesy and professionalism of the staff was unmatched. Nick, the attendant at the Eden Pool was friendly, polite and attentive to our needs. This hotel runs like a well-oiled machine. Everyone took the time to make sure our stay was everything we expected and more. The room was a little small but had everything we needed. The wait for dinner at the restaurants was a little longer than we would have liked, but it’s understandable considering the size of this resort. Although, the beach is kind of man made, its crystal clear waters and white sand were perfection. Faro was our favorite place to eat! Good food, great staff and a beautiful building. I definitely would recommend it and would love to come back again. Read less
Image of the Tripadvisor rating An amazing wonderful experience can’t wait to repeat it

Jan 17, 2025 Daniel G

We were here at HR Riviera Maya for two weeks for our second honeymoon. Staff went above and beyond our expectations to give us one of the best experiences. We hope to come back soon if you’re down here, I strongly recommend you look at for some of our favorites staff members,Nick, pool concierge at the Heaven Pool- Alejandro cabana, concierge… Read more
We were here at HR Riviera Maya for two weeks for our second honeymoon. Staff went above and beyond our expectations to give us one of the best experiences. We hope to come back soon if you’re down here, I strongly recommend you look at for some of our favorites staff members,Nick, pool concierge at the Heaven Pool- Alejandro cabana, concierge and Alex cabana concierge. Read less
Image of the Tripadvisor rating Better for families than adults only

Jan 16, 2025 783donnav

Hard Rock Riviera Maya was one of our favorite resorts and it still offers good food and drinks. The employees are awesome and go above and beyond to make your trip extra special. A special shout-out to the Heaven Pool Concierge Nick for taking care of our group. It's disappointing though that the "Heaven" experience is cut down to two… Read more
Hard Rock Riviera Maya was one of our favorite resorts and it still offers good food and drinks. The employees are awesome and go above and beyond to make your trip extra special. A special shout-out to the Heaven Pool Concierge Nick for taking care of our group. It's disappointing though that the "Heaven" experience is cut down to two buildings of this huge resort. We will probably choose an adult-only resort on our next trip. Read less