Hard Rock Hotel Riviera Maya - Heaven | Riviera Maya, Cancun

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Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Cancun

5 stars

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, one adults only pool, three restaurants and endless non-motorised water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, it’s top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

Golf
Honeymoon
Wedding
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Close to Beach

Explore the local area

In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel Information

Room Information
Room Upgrade Information

312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.

Hotel details

Dining

3 restaurants and 4 bars: Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only), Faro (international gastro market open for breakfast and lunch). Arribo Bar, Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 12 restaurants, 3 bars, and cafés at the Hard Rock Hotel Riviera Maya - Hacienda.

Fun and Games

1 adult-only swimming pool featuring entertainment such as DJ and saxophone players (schedule may vary). Cabanas* are available to hire (subject to availability). Access to 4 other pools throughout the resort. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Rockaway Bay Waterpark features 23 slides including 6 high speed slides for adults and teens.

Entertainment

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.

Handy Stuff

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Additional Information

* Denotes local charge.

Please note: sections of this resort are adult-only resort.

Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

Trip advisor rating

4.7/5

12,427 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

80%

Very Good

12%

Average

Poor

Terrible

“The staff of HR Riviera Maya raise this hotel above others”

Nov 12, 2026terrance s

Our money speaks for the quality of a stay here at HR Riviara Maya. We have been a member since 2015 and have renewed/purchased contracts 3 additional times, and have visited specifically there for over 25 times, usually three times a year, because of the lagoon and Spa, to continue for as long as our health permits. The staff here, almost all from the Yucatan, from managers to restaurant, pool, beach, bar, room suppliers and cleaning staff are so remarkably efficient, kind, helpful, interested, and friendly! The most valuable specific benefits of our Hall of Fame member level are second, private transportation, and firstly, the “butlers”. I don’t like the term; more polite would be as ‘personal assistant or concierge’. Our last visits, April and August, and I believe to be this November, the ‘concierges’ were Diego and Naef. Their attentiveness was most appreciated, arranging reservations at hotels, beach, pool, and most importantly, restaurants. They were checking on us several times a day, no matter where we were, and met us at each suppertime also, asking always if all were well. Any rare problems, or most likely preferences, they resolved. Another pair, Mauricio and for the first time, Diego, in an even earlier visit, made international calls to us on the way to airport and succeeded in frantic arrangements for correcting our 2 room reservations made on a closed-for-renovation building. All are fantastic staff, overseen by Mr. Elias of LCV. We are greeted and remembered by so many, and I can’t find the disappeared list notes on my phone! Paper notebook next time. At the Faro restaurant, one dines twice a day. It is almost a party when we arrive, and definitely so as we depart! Always are hugs and genuine happiness all around, from the highly capable and respected manager, Maria, to the 8-10 staff, each meal a greeting as if long missed friends!

“Wonderful vacation”

Nov 10, 2026Alona z

I really enjoyed everything about our stay! Our butlers, Ignacio and Bernanda, were absolutely amazing. They always went above and beyond to make sure all our wishes and requests were taken care of in the best possible way. I also loved that the rooms had been renovated this time. Everything was very clean and well maintained, and the bed linens were changed almost every day. As for the food, as always, no complaints at all! Everything was wonderful. We truly enjoyed our stay!

“AMAZING EXPERIENCE”

Nov 07, 2026Anne W

Erick was AMAZING!!! He did a special fire dessert for our anniversary. We’ve never seen anything like it! It was wonderful! Sandy was also AMAZING doing our hibachi dinner.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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