Hyatt Vivid Playa Del Carmen

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Hyatt Vivid Playa Del Carmen | Riviera Maya, Cancun | Virgin Atlantic Holidays

Riviera Maya, Cancun

4.5 stars

Looking for a grown-up getaway that’s equal parts glamour, sunshine and cocktails-by-the-pool? Welcome to Hyatt Vivid Playa del Carmen, an adults-only, all-inclusive playground right on the Riviera Maya. Think turquoise waters, white-sand beach and a location so good you can roll from your sun-lounger to Playa del Carmen’s buzzing Fifth Avenue in minutes. By day, it’s all about lazy poolside lounging and endless ocean views. By night, think live music, cocktails on tap and a lively crowd who know how to have a good time. It’s chic, it’s social, and it’s got just the right amount of sass. Dining? Expect flavour-packed plates across eight restaurants, five bars and even a tequila spot worth toasting.

Amenities

Yoga
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

In Playa del Carmen, close to the beach and 5th Avenue. Transfer time from Cancun Airport: 1 hour.

Hotel Information

Room Information
Room Upgrade Information

Choice of suites including swim-up options. All suites with air-conditioning, private balcony, jetted tubs, WiFi, tea/coffee-making facilities, flat-screen TV, daily-stocked mini-bar and safe. Junior Suites are 653 sq ft with courtyard or city view and 1 king or 2 queen beds, sleeping maximum 4 adults.

All-inclusive includes: all drinks and meals. On-site entertainment, fitness facilities, and daily outdoor and indoor activities are included, unless otherwise stated.

Hotel details

Dining

Spice (global buffet), Dolma (Mediterranean menu), Asiana (Asian fusion), Rincón Mexicano (traditional Mexico dishes), La Casona (authentic Mexican cuisine), Chef's Plate (international haute cuisine, prepared by the gourmet executive chefs), Pelícanos (à la carte Caribbean-fusion cuisine). Tequileria. Trade Winds bar. La Mejorada lobby lounge. Coffee house. Barefoot (healthy eating). 24-hour lounge (Mexican beer, snacks and pool table).

Fun and Games

Olympic-sized freshwater pool with lap lane. Hot tub. Relaxation pool. Spa*. Fitness centre. Zumba and dance classes. Yoga. Water volleyball. Aqua-aerobics. Billiards.

Entertainment

Live music, shows, and DJ performances.

Handy Stuff

Laundry and dry/cleaning services*. 24-hour suite service. Room service*.

Additional Information

* denotes local charge.

Trip advisor rating

4.6/5

24,524 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

77%

Very Good

14%

Average

Poor

Terrible

“Wonderful staff, but disappointing food and travel club tactics”

Oct 28, 2026Alexandra R

This was our second visit to this property, but our first since it became Hyatt Vivid Playa del Carmen. We previously stayed in May 2025 when it was a Hilton. The staff were a highlight. They consistently went above and beyond, and we felt very well taken care of throughout our stay. We tipped well and appreciated the care and attention we received. We also really like the resort’s size and layout, and renting a poolside cabana with a dedicated waiter bringing drinks and lunch was one of our favorite parts of the trip. Unfortunately, the restaurant food was noticeably worse than on our previous visit. None of the restaurants we tried were as good as last year, including Dolma, Asiana, La Casona, and Chef’s Table. There were fewer choices overall, especially with room service. We were also unhappy with how the Unlimited Vacation Club presentation was introduced. At check-in, we were directed to a separate concierge desk in a way that made it feel like part of the arrival process. That turned into an invitation to a sales presentation, with a $210 resort credit offered for attending. It should have been clear from the beginning that this was an optional sales presentation. The presentation itself felt like a hall of mirrors, with changing numbers and a confusing mix of discounts, “free” nights, resort categories, bonus weeks, and credits. It was difficult to get a clear understanding of the offer and its restrictions. My advice to other guests is to take your time and carefully review the written terms before making any decisions. We got a very good rate for our five-night, all-inclusive stay, and we still enjoy the property and its wonderful staff. However, the decline in dining and the travel club experience took away from the trip.

“Come, Play, Enjoy”

Oct 27, 2026kudostravel

Location is spectacular if you want to easy access to town, simply steps away. The entire staff is very friendly and always helpful with any wishes you may have. Esiel was exceptional as our right hand man concierge. Very knowledgeable in all aspects of not only The Hyatt Vivid PDL but all the other inclusive resorts. Roberto at the main pool has an endless smile. Dio the photographer will make you laugh as you enjoy posing for pictures. The restaurants all have great food and service - but some restaurants may feel a bit slow if many people show up at one time. KUDOS to the main bar staff - they rock :)

“Fantastic week in paradise.”

Oct 27, 2026928mattk

What a great experience this week at the Hyatt Vivid. This is our fourth time traveling to this property over the years. The property is beautiful, the staff are amazing and the weather was great. We are just steps from shopping on 5 th ave and this time we took the ferry to Cozumel. It was simple, cheap and very organized. Manuel served drinks at the pool for us every day, he was great! Only thing lacking is that there is no beach for the most part, that is important to note but you can walk 20 feet off the property and there is beach there.

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Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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