Secrets Moxche

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Secrets Moxche | Riviera Maya, Cancun | Virgin Atlantic Holidays

Riviera Maya, Cancun

5 stars

Designed to offer a luxurious and serene holiday experience just for adults, the Secrets Moxché Playa del Carmen is an ideal choice if you're looking for a romantic or relaxing getaway, in a stunning tropical setting. The resort offers elegant suites with modern amenities, many featuring private terraces and there's even a swim-out option. Feeling fancy? Upgrade to the Preferred Club for additional benefits, including access to exclusive lounges, enhanced concierge services, and upgraded mini-bar services. With its own unique Unlimited-Luxury® service, you can relax knowing you have unlimited access to gourmet dining, top shelf spirits, wines, beers and soft drinks, 24-hour Concierge service, daytime activities and live nightly entertainment. As well as all the usual water sports, there are dry land activities galore and seven pools to enjoy. Dance lessons are on the agenda and cocktail classes too as well as a golf simulator and pool tables at Dark Horse.

Amenities

Golf
Kayaking
Sailing
Snorkelling
Honeymoon
Bar
Evening Entertainment
Fitness Centre/Gym
Restaurant
Spa
Swimming Pool
Beachfront location

Explore the local area

Located in a gated golf community at the entrance to Playa del Carmen, in the heart of the Riviera Maya. Playa del Carmen´s famed Quinta Avenida (Fifth Avenue) is just a 10- minute drive. Transfer time from Cancun Airport: 45 minutes.

Hotel Information

Room Information
Room Upgrade Information

485 suites. All with furnished balcony or terrace, 1 king or 2 double beds, air-conditioning, cable TV, complimentary mini-bar, Nespresso™ machine, safe, hairdryer, bathrobes, slippers and Secrets box for private room service. All suites have a full marble bathroom and rain shower with double sink. Junior Suites with tropical or ocean views.

All Inclusive of: Unlimited-Luxury® includes

- unlimited access to gourmet à la carte dining options without reservations required

- unlimited international and domestic top-shelf spirits

- unlimited natural fruit juices and soft drinks

- 24-hour room and concierge services

- pool and beach wait service

- daily refreshed mini-bar with soft drinks, juice, bottled water and beer

- daily maid service

- endless daytime activities and live nightly entertainment

- theme parties, oceanfront bars and entertainment venues

- no wristbands required

- all taxes and gratuities

- free wifi in all areas of the resort.

Please note: Meal plan inclusions are defined by the hotel and are subject to change at any time without notice.

Hotel details

Dining

11 gourmet dining options including 7 à la carte restaurants, 1 buffet, a grill and a café. Market Cafe (all-day dining, buffet-style restaurant serving local and international cuisine). Barefoot Grill (light lunch). Seasoul (lunch and dinner, fresh seafood). Bamboo (lunch and dinner, Southeast Asian cuisine). Bisou (dinner, French specialties). Suki (dinner, Japanese with Teppanyaki tables available). Allora (dinner, Italian cuisine). Ember (dinner, grill and smoke house). Dos Almas* (dinner, Mexican cuisine. Taco tasting with Tequila/Mezcal tasting*). Observatory Preferred Rooftop (for Preferred Club guests only, breakfast and lunch). 8 bars and lounges: Sugar Reef pool bar, Mantarray swim-up bar, Moxché Lobby Bar, Moxche Theatre bar, Dark Horse (sports bar, with golf simulator and foosball tables), The Cove Bar, Observatory Preferred Rooftop Bar (for Preferred Club guests only), Gypsy (secret speakeasy nightclub hidden on the property). Access to Impression Moxché by Secrets Signature restaurant for an additional cost.

Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at neighbouring resorts (terms and conditions apply). Please note: all restaurants may not be open every night.

Fun and Games

7 pools (including a rooftop pool exclusively for Preferred Club guests), 3 man-made cenotes and 1 interior beach. Secrets Spa*. Fitness centre. Water sports including kayaks, paddle boarding, water polo, sailing and snorkelling*. Discounted green fees at nearby Gran Coyote Riviera Maya and El Camaleón Mayakoba Golf Course*. Tennis court. 2 pickleball courts. Yoga.

Entertainment

Gypsy (secret speakeasy nightclub hidden on property requiring a daily password for entry). Theatre Bar with evening entertainment. Cocktail classes. Dance lessons.

Handy Stuff

Free WiFi in all areas of the resort. Unlimited 24-hour room service. 24-hour front desk and concierge services. Laundry services*.

Additional Information

* Denotes local charge.

Dress code: applies in restaurants.

Please note: no reservations required in any of the restaurants.

Trip advisor rating

4.6/5

5,000 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

80%

Very Good

Average

Poor

Terrible

“Beautiful Resort, Questionable Service, Average Food”

Oct 05, 2026Phil R

Moxche, we wanted to love you so bad! What a beautiful resort. Top notch landscaping. Smart design. Variety and execution of pools are great. We loved our room and how all the room tiling was all the same tile as the shower, nice for getting water all over without it being an issue. We dont drink, but the mocktails were good! In general, service outside of the concierge was quite good. The food was hit and miss. The options were solid, the plating and atmosphere at restaurants was very good, but the flavor and quality of ingredients could be better. Then theres the concierge...who just completely dropped the ball. Its my girlfriends milestone birthday, you inform Secrets that its a birthday when reserving your room, and you give them the birthdate of everyone staying. So why do I have to beg and plead with the concierge to get the "Happy Birthday" banner that seemingly every other guest got? I asked for this thing so many times, finally at 8pm on her birthday they put it up. By noon the next day another employee took it down. Happy birthday I guess? Room service also delivered my girlfriends "eternity" birthday breakfast in bed an hour and twenty minutes late. Maybe its called the eternity breakfast because of how long you wait for it. Concierge/room service kept telling us soon. We were getting ready to go to the pool and it finally showed up. I get that things can fall behind, but just be honest with us. Concierge wanted to make up for these issues. Thats great. But they told us they were going to give us a room decoration -- some roses on the bed as an apology. I gladly accepted this gesture on their behalf. So they told my travel agent and I that they did this room decoration. And oops concierge screwed up again, lied to my travel agent and I, this decoration never happened. Concierge issues aside, we also got food poisoning. I cant say specifically what we ate that got us sick, but we never left the resort and had symptoms consistent with food poisoning. Severe, nonstop diarrhea and vomiting. First I got it, then my girlfriend got it a day later. We probably lost 2.5 days of our trip to illness. So now ive complained a lot, but there was also a lot that was great about Moxche. Love the lagoon and infinity pools at this resort so much. Coco cafe so great. Nighttime music and dinner was so wonderful. Seasoul was awesome. Preferred rooftop pool was beautiful. Late night horchata and taco station? Yes please. So overall it was a mixed bag. Youll really love it here...until maybe you don't.

“Absolutely excellent”

Oct 05, 2026ryans842

Firstly I would like to say reading the other reviews, I don’t know where people are staying but it doesn’t seem to be the same hotel we are currently at. Everything has been excellent, all of the food especially seasoul has been top quality. Waiters at the pool have been excellent and very attentive. We are in a non preferred room which is excellent! Every single staff member we have interacted with has been great and we would most certainly return based on our experience so far. The negative reviews can only be because people’s standards are unachievable.

“Wouldn’t recommend!…at all”

Oct 05, 2026cmarinew

Overall trip fell extremely short of the expectations we had going there. For a resort that is only a few years old it was falling apart and you could tell it was thrown together. The “beach” was terrible which we did expect but the crews removing the seaweed were out there all day so even if you wanted to just hangout they stayed in your way. The food was good just like all the other secrets but the second night 7 out of our group of 8 got food poisoning which we think we narrowed down to the sushi. So that ruined the remaining days of the trip. Almost everyone we talked to were either sick or had a member of their group sick. It was so bad the pharmacy at the resort was sold out of all diarrhea meds! So we knew something was up. For the price and the hype of this place we have ranked it our least favorite out of all the other secrets in the area. And we’ve been to them all. Would not recommend

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This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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Secrets Moxche

Riviera Maya, Cancun

5 stars

Amenities

Golf
Kayaking
Sailing
Snorkelling
Honeymoon
Bar
Evening Entertainment
Fitness Centre/Gym
Restaurant
Spa
Swimming Pool
Beachfront location

Explore the local area

Hotel Information

Room Information
Room Upgrade Information

All Inclusive of: Unlimited-Luxury® includes

- unlimited access to gourmet à la carte dining options without reservations required

- unlimited international and domestic top-shelf spirits

- unlimited natural fruit juices and soft drinks

- 24-hour room and concierge services

- pool and beach wait service

- daily refreshed mini-bar with soft drinks, juice, bottled water and beer

- daily maid service

- endless daytime activities and live nightly entertainment

- theme parties, oceanfront bars and entertainment venues

- no wristbands required

- all taxes and gratuities

- free wifi in all areas of the resort.

Please note: Meal plan inclusions are defined by the hotel and are subject to change at any time without notice.

Hotel details

Dining

Fun and Games

Entertainment

Gypsy (secret speakeasy nightclub hidden on property requiring a daily password for entry). Theatre Bar with evening entertainment. Cocktail classes. Dance lessons.

Handy Stuff

Free WiFi in all areas of the resort. Unlimited 24-hour room service. 24-hour front desk and concierge services. Laundry services*.

Additional Information

* Denotes local charge.

Dress code: applies in restaurants.

Please note: no reservations required in any of the restaurants.

Trip advisor rating

4.6/5

5,000 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

80%

Very Good

Average

Poor

Terrible

“Beautiful Resort, Questionable Service, Average Food”

Oct 05, 2026Phil R

“Absolutely excellent”

Oct 05, 2026ryans842

“Wouldn’t recommend!…at all”

Oct 05, 2026cmarinew

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

Secrets Moxche

Amenities

Hotel details

Dining

Fun and Games

Entertainment

Handy Stuff

Additional Information

Protection for your Package Holiday

Secrets Moxche

Amenities

Hotel details

Dining

Fun and Games

Entertainment

Handy Stuff

Additional Information

Protection for your Package Holiday

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