Designed to offer a luxurious and serene holiday experience just for adults, the Secrets Moxché Playa del Carmen is an ideal choice if you're looking for a romantic or relaxing getaway, in a stunning tropical setting. The resort offers elegant suites with modern amenities, many featuring private terraces and there's even a swim-out option. Feeling fancy? Upgrade to the Preferred Club for additional benefits, including access to exclusive lounges, enhanced concierge services, and upgraded mini-bar services. With its own unique Unlimited-Luxury® service, you can relax knowing you have unlimited access to gourmet dining, top shelf spirits, wines, beers and soft drinks, 24-hour Concierge service, daytime activities and live nightly entertainment. As well as all the usual water sports, there are dry land activities galore and seven pools to enjoy. Dance lessons are on the agenda and cocktail classes too as well as a golf simulator and pool tables at Dark Horse.
Amenities
Golf
Kayaking
Sailing
Snorkelling
Honeymoon
Bar
Evening Entertainment
Fitness Centre/Gym
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Located in a gated golf community at the entrance to Playa del Carmen, in the heart of the Riviera Maya. Playa del Carmen´s famed Quinta Avenida (Fifth Avenue) is just a 10- minute drive. Transfer time from Cancun Airport: 45 minutes.
Hotel information
485 suites. All with furnished balcony or terrace, 1 king or 2 double beds, air-conditioning, cable TV, complimentary mini-bar, Nespresso™ machine, safe, hairdryer, bathrobes, slippers and Secrets box for private room service. All suites have a full marble bathroom and rain shower with double sink. Junior Suites with tropical or ocean views.
All Inclusive of: Unlimited-Luxury® includes
- unlimited access to gourmet à la carte dining options without reservations required
- unlimited international and domestic top-shelf spirits
- unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- pool and beach wait service
- daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- daily maid service
- endless daytime activities and live nightly entertainment
- theme parties, oceanfront bars and entertainment venues
- no wristbands required
- all taxes and gratuities
- free wifi in all areas of the resort.
Preferred Club
All Preferred Club suites offer the following:
- private Preferred Club Lounge with daily continental breakfast service, afternoon hot and cold hors d’oeuvres, and exquisite desserts & fine liquors
- preferred status and amenities
- dedicated Floor Concierge service
- pillow menu
- complimentary newspaper in the Preferred Club Lounge every day (English or Spanish)
- upgraded mini-bar service
- upgraded bath amenities
- complimentary 1 Day Pass access to the Hydrotherapy Circuit (one per guest, per stay)
- exclusive access to rooftop restaurant, bar and infinity pool overlooking the ocean
Preferred Club Junior Suite Ocean View, these suites offer the same amenities as the Junior Suite Ocean view rooms, but are in a preferential location in the resort and have access to the Preferred Club benefits.
Preferred Club Junior Suite Swim Out Tropical View, all with 1 king-size bed, feature a private furnished terrace with direct swim-out access.
Preferred Club Superior Junior Suite Ocean View, these suites are located in the main central building of the resort with close proximity to the resort’s gourmet restaurants.
Preferred Club Master Suite Oceanfront, are top-floor, corner suites located in the south building, with a living area, spacious terrace and an exterior living area.
11 gourmet dining options including 7 à la carte restaurants, 1 buffet, a grill and a café. Market Cafe (all-day dining, buffet-style restaurant serving local and international cuisine). Barefoot Grill (light lunch). Seasoul (lunch and dinner, fresh seafood). Bamboo (lunch and dinner, Southeast Asian cuisine). Bisou (dinner, French specialties). Suki (dinner, Japanese with Teppanyaki tables available). Allora (dinner, Italian cuisine). Ember (dinner, grill and smoke house). Dos Almas* (dinner, Mexican cuisine. Taco tasting with Tequila/Mezcal tasting*). Observatory Preferred Rooftop (for Preferred Club guests only, breakfast and lunch). 8 bars and lounges: Sugar Reef pool bar, Mantarray swim-up bar, Moxché Lobby Bar, Moxche Theatre bar, Dark Horse (sports bar, with golf simulator and foosball tables), The Cove Bar, Observatory Preferred Rooftop Bar (for Preferred Club guests only), Gypsy (secret speakeasy nightclub hidden on the property). Access to Impression Moxché by Secrets Signature restaurant for an additional cost.
Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at neighbouring resorts (terms and conditions apply). Please note: all restaurants may not be open every night.
Gypsy (secret speakeasy nightclub hidden on property requiring a daily password for entry). Theatre Bar with evening entertainment. Cocktail classes. Dance lessons.
7 pools (including a rooftop pool exclusively for Preferred Club guests), 3 man-made cenotes and 1 interior beach. Secrets Spa*. Fitness centre. Water sports including kayaks, paddle boarding, water polo, sailing and snorkelling*. Discounted green fees at nearby Gran Coyote Riviera Maya and El Camaleón Mayakoba Golf Course*. Tennis court. 2 pickleball courts. Yoga.
Free WiFi in all areas of the resort. Unlimited 24-hour room service. 24-hour front desk and concierge services. Laundry services*.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
* Denotes local charge.
Dress code: applies in restaurants.
Please note: no reservations required in any of the restaurants.
Based on 3731 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3025)
Very good (334)
Average (186)
Poor (103)
Terrible (86)
Exceptional Service & Beautiful Location
Aug 13, 2025788MarkT788Shawnee, Kansas
Wow, what a great experience we had at the Secrets Moxche in June! Some of the best service we've ever had in Mexico. Hotel was amazing, grounds are wonderful, pools were everywhere & food was exceptional. Our daughter has a gluten allergy & the on-site nutritionist was a rare level of service. Helping us navigate the various restaurants &…
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Wow, what a great experience we had at the Secrets Moxche in June! Some of the best service we've ever had in Mexico. Hotel was amazing, grounds are wonderful, pools were everywhere & food was exceptional. Our daughter has a gluten allergy & the on-site nutritionist was a rare level of service. Helping us navigate the various restaurants & culinary staff to ensure every meal was prepared perfectly for her. Can't speak highly enough about this added level of customer service. Only draw back was the beach (which we knew prior to booking). The lagoon pool more then made up for that. First time at a Secrets property. Did not disappoint.
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From Dream Vacation to Stress and Tears
Aug 13, 2025915ericagMedford, Massachusetts
I booked a 5-day, 4-night stay at Secrets Moxché to celebrate my 18th wedding anniversary. Instead of a luxury getaway, the experience was a disaster from the moment I landed in Mexico.
Ten minutes before landing — with no prior warning — I received an email that the transportation I had booked through Hyatt Experiences using Amstar was canceled.…
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I booked a 5-day, 4-night stay at Secrets Moxché to celebrate my 18th wedding anniversary. Instead of a luxury getaway, the experience was a disaster from the moment I landed in Mexico.
Ten minutes before landing — with no prior warning — I received an email that the transportation I had booked through Hyatt Experiences using Amstar was canceled. I had to scramble to arrange new transport mid-flight at my own expense, in the brief window before losing Wi-Fi. It was pure luck that I even saw the email in time.
When I arrived, my “Preferred Club Master Suite Ocean Front” room overlooked a large active construction site, not the promised view. The terrace was fully covered, blocking the sunbathing space that had been specifically guaranteed to me via World of Hyatt chat. Beware of the attempt to upsell to the room experience you were promised pre-arrival upon check-in.
The resort itself was equally disappointing. Most food venues were closed midday, despite listings in the inclusive app suggesting otherwise. Staff were dismissive, the pools looked dingy with most chairs shaded, and the cenote pools were uninviting. The only attractive swim area — the man-made beach pool — was largely inaccessible due to a wedding setup.
Worse, I discovered a significant safety concern: outside my room was a lookout area that allowed someone to walk along the row of terraces, and if a balcony door was unlocked, they could easily enter another guest’s room.
During my 15-hour stay, I spent most of the time in tears, either trying to rearrange plans to leave or sleeping to escape the disappointment. I checked out the next morning and flew back to Boston.
The resort refunded 3 of the 4 nights, but never addressed the ruined occasion, the emotional impact, or the specific safety and service issues I raised. To make matters worse, I received multiple guest surveys while already home — before the resort had even confirmed any resolution — which felt insensitive and tone-deaf.
This trip was meant to mark a milestone in my marriage. Instead, it became one of the worst travel experiences I’ve ever had, leaving me with an anniversary I wish I could forget. A partial refund cannot replace the lost memories.
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Business Trip but HIGH on my list for a couples trip!
Aug 13, 2025Megan DCypress, Texas
Stunning Property! Food was Ah-mazing! Entertainment options were great! The service from everyone was ON POINT. The room was spectacular- very spacious and the amenities in the room did not go unnoticed! I loved the variety of pool options and beach options. It never felt crowded and I never had a hard time getting in any of the restaurants!
Birthday/Retirement
Aug 12, 2025Kateriniea L
Had a wonderful time .
The staff went above and beyond to make our visit special, and the stunning view was the icing on the cake.”
• “We were greeted with genuine warmth and treated to a view we’ll never forget—truly a memorable experience.”
• “From the moment we arrived, the staff made us feel welcome, and the scenery made us never want to…
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Had a wonderful time .
The staff went above and beyond to make our visit special, and the stunning view was the icing on the cake.”
• “We were greeted with genuine warmth and treated to a view we’ll never forget—truly a memorable experience.”
• “From the moment we arrived, the staff made us feel welcome, and the scenery made us never want to leave. Excellent staff always very tentative
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Anniversary Week
Aug 12, 2025Shaunah B
This is an amazing spot for a romantic get away or fun with your friends. This location is very relaxing and has a bunch of options for resturants and activities.
Exceptional Service & Beautiful Location
