Extremely Disappointing Experience — Absolutely Not Worth the Money
Our stay at Secrets Moxché was an absolute disappointment from beginning to end. For a resort that markets itself as a luxury, adults-only, all-inclusive experience, the reality was shockingly far below expectations. Between the unacceptable check-in experience, severe illness after eating the resort’s food, an extremely disappointing medical response, misleading room views, and terrible beach conditions, this was one of the most frustrating and miserable vacations we have ever experienced.
First, we had to wait FOUR HOURS for our room. After traveling to Mexico expecting to begin our vacation and relax, spending four hours waiting for a room was completely unacceptable, especially at a resort that charges luxury prices. That alone was an incredibly frustrating start to our stay.
Things went from bad to significantly worse when both my boyfriend and I became violently ill 3 days into our 6 day trip, with food poisoning after eating lunch at the rooftop preferred club. We experienced relentless vomiting and diarrhea that completely derailed our vacation. After six straight hours of constant vomiting and diarrhea, we were exhausted, severely dehydrated, and desperately trying to find relief. Instead of enjoying the expensive vacation we had paid for, we were left dealing with a frightening medical situation.
What made this experience even more infuriating was the resort’s response when we needed help. We contacted the front desk and asked if they could send us Pedialyte to help us rehydrate, only to be told they couldn’t send it. After six hours of continuous vomiting and diarrhea, we were left trying to figure out what to do while feeling absolutely miserable. We ultimately had to pay $580 PER PERSON to be seen by the on-site doctor. That’s $1,160 between the two of us just to receive medical attention during a vacation that was already turning into a nightmare.
Let that sink in: We paid premium prices for a luxury all-inclusive resort, became violently ill during our stay, couldn’t even get Pedialyte sent to our room when we asked for help, and then had to pay an additional $1,160 for the two of us to see the resort’s doctor. The financial burden was outrageous, particularly when the illness occurred during our stay and was consistent with foodborne illness from the resort’s food. Rather than enjoying our vacation, we were dealing with severe symptoms, unexpected medical expenses, and the stress of trying to recover in a foreign country.
To make matters worse, we paid for an upgraded ocean-view room, only to discover that the view was of an active construction site. There is nothing luxurious about paying extra for an ocean view and being greeted by construction. An upgrade should enhance the experience, not leave guests feeling misled about what they paid for.
The pool situation was equally disappointing. The pools close at 6:00 p.m., which is absurdly early for an expensive resort catering to adults on vacation. Evenings are a significant part of the all-inclusive resort experience, and closing the pools so early unnecessarily limits guests’ ability to enjoy the facilities they paid to access.
Finally, the beach and ocean were absolutely atrocious during our stay. The beach was filled with seaweed, and the water was brown and unappealing. While natural conditions like seaweed are not entirely within a resort’s control, the overall beach experience was nowhere near what we expected when booking a vacation in Mexico. The resort’s advertised luxury atmosphere did not match the reality of the conditions we encountered.
The most frustrating part is the amount of money spent for an experience that was anything but luxurious. We dealt with a four-hour wait for our room, a severe illness that ruined a substantial portion of our vacation, an additional $1,160 in medical expenses, an unhelpful response when we requested basic rehydration supplies, a supposedly upgraded room overlooking construction, pools that closed far too early, and a beach and ocean that were deeply disappointing.
A luxury resort should deliver an experience that justifies its premium pricing. Secrets Moxché failed to meet that expectation on multiple fronts. The way our medical situation was handled was particularly upsetting. When guests are experiencing hours of relentless vomiting and diarrhea, they should not feel abandoned when asking for basic assistance.
I would not recommend Secrets Moxché based on our experience, and I would strongly encourage anyone considering booking here to think carefully before spending their hard-earned money. The beautiful marketing and luxury branding created expectations that our actual experience simply did not fulfill.
We came to Mexico for a relaxing, memorable vacation. Instead, we spent hours waiting for our room, became violently ill, incurred $1,160 in unexpected medical expenses, and dealt with multiple disappointments throughout our stay.
Overall, this was an outrageously disappointing and expensive experience. We would not rush to return, and we believe future guests deserve to know what happened to us before making the same investment.
