Our experience was just okay at this resort. The hotel was much more outdated than I was expecting, especially based on their advertising and photos. The hallways showed hundreds of plaster repairs from leaks and the exterior of the entire building has different colored windows and glass panels, large structural cracks, and paint peeling everywhere. Rooms were clean though, there was overall great service, okay food and drinks, but a few major issues… so keep reading.
The seaweed made the ocean completely disgusting and most would say unusable. I almost cried when we looked out our hotel room window for the first time. I wanted an ocean view of turquoise water, but instead it was waves filled with brown seaweed with mountains of it washed up on the beaches. No one was removing it (honestly the problem is so bad I don’t think they can handle all of it) so the rotting smell gave off the aroma of sulfur. You didn’t want to open the sliding door or the room would smell like it. Not what I remembered Cancún beaches looking like, so I can only imagine how this hurts their tourism right now. It was super sad to see.
The entire hotel was only able to use their ONE SINGULAR “adult” POOL. The other one is for kids, So, it was equivalent to cloudy bathwater, packed with kids, but really our only option unless we wanted to swim with tons of scratchy, smelly seaweed. We went on a few excursions to get away from the issue, but this is definitely NOT the experience we paid thousands of dollars to have with our family and for our 20th anniversary.
A few kudos to the staff. A server named Paulina took such great care of us. She remembered our family’s name, our favorite drinks, etc. She would always see us and wave from afar. We just adored her! Really though, all the employees we experienced were really great outside of one grumpier older gentleman who was bartending a few evenings.
Thank you for not serving drinks with straws!!! I also appreciate the use of reusable cups, although your patrons left them all over the beach area (which we helped pick up on a daily basis). Not your fault- that just ignorant people.
Here is by biggest issue though… My biggest draw to this hotel was your emblems (hotel logo/marketing) of sea turtles. Not only are these the most beautiful creatures to my family, I was initially excited to see that their eggs were being protected by the hotel (and neighboring hotel) in a fenced in areas displaying an obvious conservation effort. However, after multiple days of walking the beach early in the morning and watching a literal brutal, bloody massacre of tiny turtle hatchlings trapped inside the enclosure by various species of shore birds… well, this was where I completely drew the line. I almost called the authorities to report this hotel as well as the one next door. It is great that you want to preserve sea turtle eggs in a “safe” place, but you can’t help these animals only half way. If you, as humans, are going to intervene… then please FULLY intervene. Maybe add some fencing on top or chicken wire to keep the predators out?? But… someone still needs to release them AT NIGHT! Watching swarms of birds pick at and eat the insides of the soft bellies of hundreds of these small baby turtles was horrific. It broke my heart and absolutely ruined my entire trip. I and my entire family was disgusted and disturbed by this. Shame on you all for letting this happen to these precious, protected animals.
We will obviously not return after our experience at this resort.
