The Fives Downtown Hotel & Residences

Cancun, Mexico

Star rating

Deluxe Room
Inner courtyard
Spa
Rooftop Pool
Junior Suite
Junior Suite
Fives Rooftop
Fives Rooftop
One Bedroom Loft Residence
One Bedroom Loft Residence
Rooftop pool
One Bedroom Residence
One Bedroom Residence
Fives Rooftop
El Tigre Cantina
Superior Room
Superior Room
Mercatto
Marley Coffee
Spa
Deluxe Room
Inner courtyard
Spa
Rooftop Pool
Junior Suite
Junior Suite
Fives Rooftop
Fives Rooftop
One Bedroom Loft Residence
One Bedroom Loft Residence
Rooftop pool
One Bedroom Residence
One Bedroom Residence
Fives Rooftop
El Tigre Cantina
Superior Room
Superior Room
Mercatto
Marley Coffee
Spa

The hotel

Unwind at The Fives Downtown Hotel & Residences, your stylish retreat in the heart of Playa Del Carmen. Just two blocks from the white sands of the beach, and a short hop from the fun of Fifth Avenue, this ideal location puts you close to the action, with plenty to enjoy in-house too. From morning pick-me-up's at Marley Coffee, to sampling one of over a hundred tequilas and Mezcals at El Tigre, or indulging in a treatment at the spa - this hotel has plenty to enjoy. The best bit? The rooftop, where you’ll find an infinity pool with panoramic views, as well as a restaurant and regular DJ performances.

Amenities

  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Close to Beach

Where is it

Conveniently located near 5th Avenue in Playa Del Carmen, just 2 blocks from the beach. Transfer time from airport: 45 minutes.

Hotel information

133 spacious rooms and suites. All with relaxation areas and a sofa, kitchenette with microwave, stove and fridge, floor to ceiling windows, air conditioning, complimentary WiFi access. LCD flat-screen television or smart TV, coffee maker, and bathroom amenities. Deluxe Rooms have 1 king-size bed, sleeping maximum 2 adults. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Superior Rooms are larger in size, with 1 king-size bed and a sofa bed, sleeping maximum 3 adults or 2 adults and 1 child. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Junior Suites feature a modern metallic partition that separates the living area and the bedroom, with 1 king-size bed and sofa bed, sleeping maximum 3 people.

One Bedroom Residences feature a separate living/dining room, and bedroom with 1 king-size bed, sleeping maximum 3 people.

One Bedroom Loft Residences feature a mezzanine level with 1 king-size bed, and a full bathroom, whilst the downstairs level consists of a living/dining area and half bathroom, sleeping maximum 4 people.

LOLA (rooftop restaurant with spectacular views). Mercatto (Traditional Italian food, open for breakfast and dinner). El Tigre (Tequila bar with tapas bites). Fives Rooftop (serving salads, ceviche's and grilled seafood, open for lunch and dinner). Marley Coffee (bakery).

Regular live rooftop music/DJ sessions.

Rooftop infinity pools. Spa*. Fitness centre.

Complimentary WiFi access. Concierge. Room service*. Self-parking $25 per day (payable locally, fee subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1432)
  • Very good (204)
  • Average (93)
  • Poor (65)
  • Terrible (96)
Image of the Tripadvisor rating Outstanding hotel in Mexico

May 19, 2025 grahams590 Wadebridge, United Kingdom

The hotel is excellent a great location and delicious food and an outstanding infinity pool looking over the Caribbean Sea The staff are very friendly and helpful The breakfast is so delicious I would highly recommend this hotel and I will definitely come back to stay
Image of the Tripadvisor rating Our recent stay in May 2025

May 17, 2025 Mark L Cleveland, Ohio

This place had everything we wanted, except one thing. That one thing is if you have a room that faces 10th Avenue, you will not be going to bed because of the hideous bang bang loud noise music coming from the bar next door. We bought a fan at wallmart and coupled that with white noise from our phone (speaker) and it worked. So, the hotel… Read more
This place had everything we wanted, except one thing. That one thing is if you have a room that faces 10th Avenue, you will not be going to bed because of the hideous bang bang loud noise music coming from the bar next door. We bought a fan at wallmart and coupled that with white noise from our phone (speaker) and it worked. So, the hotel should either have a fan in those rooms or update the sliding doors with noise proof sliding doors. The good: Excellent pools on roof, excellent room - clean, modern, comfortable. The breakfast is great! So they only really need to change one thing. Read less
Image of the Tripadvisor rating Had a great experience!!!

May 14, 2025 carrothombish

I'm usually very particular when it comes to choosing hotels, and it's rare that I leave a review—but this hotel truly deserves one. My husband and I stayed for six nights and had a wonderful experience. The room was clean and comfortable, and the housekeeping was flawless—10 out of 10 every single day! The breakfast was fresh, and the staff were… Read more
I'm usually very particular when it comes to choosing hotels, and it's rare that I leave a review—but this hotel truly deserves one. My husband and I stayed for six nights and had a wonderful experience. The room was clean and comfortable, and the housekeeping was flawless—10 out of 10 every single day! The breakfast was fresh, and the staff were incredibly friendly and always ready to help whenever we needed anything. We were thoroughly impressed and would definitely come back! Read less
Image of the Tripadvisor rating Very disappointing experience

May 8, 2025 dalebradley Newbury, United Kingdom

Felt glad to arrive at the hotel after an awful airport experience. On first impressions the room was large and comfortable. We did not do much exploring on our first day due to a long flight etc. Went to breakfast the next morning only to find that our inclusive breakfast didn’t include everything! The meal on offer was dire, overcooked scrambled… Read more
Felt glad to arrive at the hotel after an awful airport experience. On first impressions the room was large and comfortable. We did not do much exploring on our first day due to a long flight etc. Went to breakfast the next morning only to find that our inclusive breakfast didn’t include everything! The meal on offer was dire, overcooked scrambled eggs, everything day!!!! Soggy tortillas with red or green sauce, every day!!! Refried beans, every day!!!! Sometimes some salty meat or salad on offer. There was a daily special on some days. Rooftop floor lethal, people slipping on the surface and the floorboards all uneven and loose. When they noticed them they put a wet floor sign down. Most of the sun-beds were broken in one way or another and the food selection was expensive and not at all inspiring. Finally the best bar was downstairs but it was only open for a few days of our stay. Also the bars shut at 8pm unless the weekend when it remained open until 10pm, yippee!!!!! I have passed this info on to our travel company hoping they will check it out. Read less
Image of the Tripadvisor rating PDC is a bit janky. Roof top is full of « noise », Lola’s food is so so, and Mercatto has good brekkie and nice music.

Apr 26, 2025 kennethmB5372BM Anaheim, California

Lola’s chef needs some training in how to make nachos and fry or roast cauliflower florets. Also, the “music” at roof top is crap…either mind-numbing techno or ghetto rap. Both of which are destined for the ash heap of history. Finally, the smell of sewer in the rooms means there’s a plumbing problem. The music at Mercatto is very good though,… Read more
Lola’s chef needs some training in how to make nachos and fry or roast cauliflower florets. Also, the “music” at roof top is crap…either mind-numbing techno or ghetto rap. Both of which are destined for the ash heap of history. Finally, the smell of sewer in the rooms means there’s a plumbing problem. The music at Mercatto is very good though, as is the brekkie. Read less