The Fives Downtown Hotel & Residences

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The Fives Downtown Hotel & Residences | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

4 stars

Unwind at The Fives Downtown Hotel & Residences, your stylish retreat in the heart of Playa Del Carmen. Just two blocks from the white sands of the beach, and a short hop from the fun of Fifth Avenue, this ideal location puts you close to the action, with plenty to enjoy in-house too. From morning pick-me-up's at Marley Coffee, to sampling one of over a hundred tequilas and Mezcals at El Tigre, or indulging in a treatment at the spa - this hotel has plenty to enjoy. The best bit? The rooftop, where you’ll find an infinity pool with panoramic views, as well as a restaurant and regular DJ performances.

Amenities

Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Spa
Swimming Pool
Close to Beach

Explore the local area

Conveniently located near 5th Avenue in Playa Del Carmen, just 2 blocks from the beach. Transfer time from airport: 45 minutes.

Hotel Information

Room Information
Room Upgrade Information

133 spacious rooms and suites. All with relaxation areas and a sofa, kitchenette with microwave, stove and fridge, floor to ceiling windows, air conditioning, complimentary WiFi access. LCD flat-screen television or smart TV, coffee maker, and bathroom amenities. Deluxe Rooms have 1 king-size bed, sleeping maximum 2 adults. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Hotel details

Dining

LOLA (rooftop restaurant with spectacular views). Mercatto (Traditional Italian food, open for breakfast and dinner). El Tigre (Tequila bar with tapas bites). Fives Rooftop (serving salads, ceviche's and grilled seafood, open for lunch and dinner). Marley Coffee (bakery).

Fun and Games

Rooftop infinity pools. Spa*. Fitness centre.

Entertainment

Regular live rooftop music/DJ sessions.

Handy Stuff

Complimentary WiFi access. Concierge. Room service*. Self-parking $25 per day (payable locally, fee subject to change).

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.5/5

1,963 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

76%

Very Good

10%

Average

Poor

Terrible

“Great location, clean and comfortable. Great pool view !”

Nov 05, 2025Alan C

Very nice atmosphere, close to 5th avenue and the back. A couple of blocks away from the ferry dock to Cozumel. Great location overall. Very nice clean and spacious room. Breakfast buffet was very delicious and the coffee shop on the bottom corner is great! (Marley Coffee). Roof top pool had an amazing view, you can see Cozumel from there. The food was delicious and service was great. Can't wait to stay here again!

“Amazing hotel with lovely friendly staff”

Nov 03, 2025Samantha V

Amazing hotel we have ever stayed at the staff were so friendly helpful do anything for you go above and beyond made my birthday on Halloween very special for me which I will never forget Our room was amazing cleaned every day water and toilet roll well stocked can’t fault our room at all The staff made our stay so lovely there like one big family so happy to talk to single parent traveling with a teenager we were made to feel safe my son can speak very good Spanish mr I can’t speak it but they were so good Rooftop pool amazing best hotel we every stayed in Will definitely recommend this hotel when we go back to England and will Definitely be back in near future hotel and staff amazing can’t fault our stay

“Got Glutened and Served Alcohol After Saying I’m Celiac and Sober – Horrible Experience”

Oct 26, 2025Navigate53552025761

Horrible service and unsafe for anyone with allergies or dietary restrictions. We got rooftop day passes on 10/24, and I told our waiter that I have celiac (gluten allergy) and that I am sober and cannot have alcohol. He said he understood, but the staff repeatedly ignored both. The nachos I ordered were missing ingredients, took over 30 minutes, and came smothered in fake yellow nacho cheese instead of the cotija listed on the menu. When I asked, the waiter lied and said it was a “different kind of cotija.” Then I ordered a Miami Vice sin alcohol, and they brought me one with alcohol. When I pointed it out, the bartender confirmed it contained alcohol. They remade it—and it was a double. I’ve been sober for two years, and this was absolutely unacceptable. Later, I ordered plain ice cream (no biscuit crumbs because of gluten). It came with crumbs anyway. After sending it back, I’m almost certain they just scooped it from the same contaminated bowl. I ended up getting sick from gluten exposure afterward. The food overall was mediocre, overpriced, and not what’s advertised. Another guest’s burger was undercooked and another had a Caesar salad and said that it didn’t even taste like Caesar. Between the lies, the cross-contamination, and the complete disregard for sobriety, this was one of the worst and most dangerous dining experiences I’ve ever had. Avoid this place at all costs.

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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