AVOID THIS HOTEL
Jun 15, 2025 cd17052017 Orlando, Florida
This is not a 5-star or even a 4-star hotel—3 stars at best. Unfortunately, it’s the worst Hilton property I’ve ever stayed at.
The staff is courteous and friendly, but ultimately ineffective. We stayed for three nights and were unable to rest during any of them.
The location is excellent—close to beaches and shops—but that also means loud…
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This is not a 5-star or even a 4-star hotel—3 stars at best. Unfortunately, it’s the worst Hilton property I’ve ever stayed at.
The staff is courteous and friendly, but ultimately ineffective. We stayed for three nights and were unable to rest during any of them.
The location is excellent—close to beaches and shops—but that also means loud nightlife nearby, which isn’t the hotel’s fault. What is their responsibility, however, is the subpar air conditioning system and their complete unwillingness to address it.
Upon arrival, we paid extra for a suite upgrade when I should have received a complimentary Honors Gold upgrade. From the start, our room was uncomfortably hot. Despite setting both thermostats to the lowest possible setting, the temperature never dropped below 22°C—while it was over 32°C outside. It appears the hotel limits AC performance, likely to cut energy costs. Cheap! Unlike a 5 or 4-star hotel would and should do.
We complained four times. The first time, someone inspected the vents and said it should improve—nothing changed. The next three times, we received empty promises and no action.
I understand preferring cooler temperatures may be subjective, but this wasn’t about comfort—it was about basic livability. I couldn’t sleep a single night. The sheets were soaked with sweat. Despite repeated complaints, nothing was done.
This is a hotel-wide issue. Friends of ours in another room, who typically tolerate warm temperatures, found theirs unbearable and had to request a room change.
To make matters worse, at checkout the front desk attempted to double charge us for an environmental tax we had already paid in cash. Only after we pointed it out did they say, “Oh, my bad—the system must have duplicated the charge.”
Ultimately, the poor AC alone is a dealbreaker. But what made the experience worse was the staff’s dishonesty and lack of follow-through. I cannot recommend this hotel to anyone.
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