The Fives Downtown Hotel & Residences

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The Fives Downtown Hotel & Residences | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

4 stars

Available offers

Booking Bonus: Book by 2 Mar '26 to receive up to 35% off theaccommodation cost between 8 Dec '25–23 Dec '28.

Terms andconditions apply. Any applicable offers have been calculated into theprices shown. Offers may not be combinable. Blackout dates apply.

Unwind at The Fives Downtown Hotel & Residences, your stylish retreat in the heart of Playa Del Carmen. Just two blocks from the white sands of the beach, and a short hop from the fun of Fifth Avenue, this ideal location puts you close to the action, with plenty to enjoy in-house too. From morning pick-me-up's at Marley Coffee, to sampling one of over a hundred tequilas and Mezcals at El Tigre, or indulging in a treatment at the spa - this hotel has plenty to enjoy. The best bit? The rooftop, where you’ll find an infinity pool with panoramic views, as well as a restaurant and regular DJ performances.

Amenities

Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Spa
Swimming Pool
Close to Beach

Explore the local area

Conveniently located near 5th Avenue in Playa Del Carmen, just 2 blocks from the beach. Transfer time from airport: 45 minutes.

Hotel Information

Room Information
Room Upgrade Information

133 spacious rooms and suites. All with relaxation areas and a sofa, kitchenette with microwave, stove and fridge, floor to ceiling windows, air conditioning, complimentary WiFi access. LCD flat-screen television or smart TV, coffee maker, and bathroom amenities. Deluxe Rooms have 1 king-size bed, sleeping maximum 2 adults. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Hotel details

Dining

LOLA (rooftop restaurant with spectacular views). Mercatto (Traditional Italian food, open for breakfast and dinner). El Tigre (Tequila bar with tapas bites). Fives Rooftop (serving salads, ceviche's and grilled seafood, open for lunch and dinner). Marley Coffee (bakery).

Fun and Games

Rooftop infinity pools. Spa*. Fitness centre.

Entertainment

Regular live rooftop music/DJ sessions.

Handy Stuff

Complimentary WiFi access. Concierge. Room service*. Self-parking $25 per day (payable locally, fee subject to change).

Resort Fees

Please note: This hotel has a resort fee of $10 USD per room per night payable locally, subject to change.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.5/5

1,965 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

76%

Very Good

10%

Average

Poor

Terrible

“Great hotel in a great location!”

Nov 15, 2025MrsSharp7

We stayed here for 2 weeks in June / July and it was a brilliant hotel and great place to stay! We had a 1 bedroom apartment and it was huge! Kitchen area, lounge area, massive bedroom and very big bathroom, and the balcony was huge too! Can not rate this room highly enough, it was incredible! We were B&B and the breakfast every morning was great, plenty of choice and a lovely set up. The roof top pool and bar is gorgeous and a really lovely place to spend the morning or afternoon, or all day if you want! It has the most amazing views. We were often out in the day and popped up for a dip and a drink in the afternoon and there was never a shortage of beds, plenty of room, and the bar staff are super attentive. Location wise the hotel couldn’t be better, just a few mins off 5th avenue with all the shops bars and restaurants, but there are also loads of lovely restaurants on the streets before 5th avenue and near the hotel which are really nice, and cheaper than the main strip. There’s a big Walmart near buy for shopping for the apartment too. Also a short walk to the ferry port for trips over to Cozumel which is definitely worth a visit. Would also say, if you can, have a night at Coco Bongo’s, so much fun! Great hotel and would definitely stay again if we come back to Mexico!

“Great location, clean and comfortable. Great pool view !”

Nov 05, 2025Alan C

Very nice atmosphere, close to 5th avenue and the back. A couple of blocks away from the ferry dock to Cozumel. Great location overall. Very nice clean and spacious room. Breakfast buffet was very delicious and the coffee shop on the bottom corner is great! (Marley Coffee). Roof top pool had an amazing view, you can see Cozumel from there. The food was delicious and service was great. Can't wait to stay here again!

“Amazing hotel with lovely friendly staff”

Nov 03, 2025Samantha V

Amazing hotel we have ever stayed at the staff were so friendly helpful do anything for you go above and beyond made my birthday on Halloween very special for me which I will never forget Our room was amazing cleaned every day water and toilet roll well stocked can’t fault our room at all The staff made our stay so lovely there like one big family so happy to talk to single parent traveling with a teenager we were made to feel safe my son can speak very good Spanish mr I can’t speak it but they were so good Rooftop pool amazing best hotel we every stayed in Will definitely recommend this hotel when we go back to England and will Definitely be back in near future hotel and staff amazing can’t fault our stay

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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