The Fives Downtown Hotel & Residences

Cancun, Mexico

Star rating

Deluxe Room
Inner courtyard
Spa
Rooftop Pool
Junior Suite
Junior Suite
Fives Rooftop
Fives Rooftop
One Bedroom Loft Residence
One Bedroom Loft Residence
Rooftop pool
One Bedroom Residence
One Bedroom Residence
Fives Rooftop
El Tigre Cantina
Superior Room
Superior Room
Mercatto
Marley Coffee
Spa
Deluxe Room
Inner courtyard
Spa
Rooftop Pool
Junior Suite
Junior Suite
Fives Rooftop
Fives Rooftop
One Bedroom Loft Residence
One Bedroom Loft Residence
Rooftop pool
One Bedroom Residence
One Bedroom Residence
Fives Rooftop
El Tigre Cantina
Superior Room
Superior Room
Mercatto
Marley Coffee
Spa

The hotel

Unwind at The Fives Downtown Hotel & Residences, your stylish retreat in the heart of Playa Del Carmen. Just two blocks from the white sands of the beach, and a short hop from the fun of Fifth Avenue, this ideal location puts you close to the action, with plenty to enjoy in-house too. From morning pick-me-up's at Marley Coffee, to sampling one of over a hundred tequilas and Mezcals at El Tigre, or indulging in a treatment at the spa - this hotel has plenty to enjoy. The best bit? The rooftop, where you’ll find an infinity pool with panoramic views, as well as a restaurant and regular DJ performances.

Amenities

  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Close to Beach

Where is it

Conveniently located near 5th Avenue in Playa Del Carmen, just 2 blocks from the beach. Transfer time from airport: 45 minutes.

Hotel information

133 spacious rooms and suites. All with relaxation areas and a sofa, kitchenette with microwave, stove and fridge, floor to ceiling windows, air conditioning, complimentary WiFi access. LCD flat-screen television or smart TV, coffee maker, and bathroom amenities. Deluxe Rooms have 1 king-size bed, sleeping maximum 2 adults. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Superior Rooms are larger in size, with 1 king-size bed and a sofa bed, sleeping maximum 3 adults or 2 adults and 1 child. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Junior Suites feature a modern metallic partition that separates the living area and the bedroom, with 1 king-size bed and sofa bed, sleeping maximum 3 people.

One Bedroom Residences feature a separate living/dining room, and bedroom with 1 king-size bed, sleeping maximum 3 people.

One Bedroom Loft Residences feature a mezzanine level with 1 king-size bed, and a full bathroom, whilst the downstairs level consists of a living/dining area and half bathroom, sleeping maximum 4 people.

LOLA (rooftop restaurant with spectacular views). Mercatto (Traditional Italian food, open for breakfast and dinner). El Tigre (Tequila bar with tapas bites). Fives Rooftop (serving salads, ceviche's and grilled seafood, open for lunch and dinner). Marley Coffee (bakery).

Regular live rooftop music/DJ sessions.

Rooftop infinity pools. Spa*. Fitness centre.

Complimentary WiFi access. Concierge. Room service*. Self-parking $25 per day (payable locally, fee subject to change).

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1469)
  • Very good (205)
  • Average (94)
  • Poor (65)
  • Terrible (97)
Image of the Tripadvisor rating My worst Hilton experience

Jun 10, 2025 urnot67 Key West, Florida

Share My Disappointing Stay at Hilton 1. Room & Bathroom Problems - Faulty Shower: The shower head was broken and not adjustable, and water spilled out across the entire bathroom floor, flooding the toilet area. - Noisy Doors: The bathroom and toilet doors creaked loudly with every movement—especially disruptive at night. - Unstable Bed: The bed… Read more
Share My Disappointing Stay at Hilton 1. Room & Bathroom Problems - Faulty Shower: The shower head was broken and not adjustable, and water spilled out across the entire bathroom floor, flooding the toilet area. - Noisy Doors: The bathroom and toilet doors creaked loudly with every movement—especially disruptive at night. - Unstable Bed: The bed frame was in terrible condition, creaking loudly with even the slightest movement, making it hard to get proper rest. 2. Loose/Broken Outlets: Multiple outlets in the room were either broken or barely attached. I forgot to take a picture of the worst one near my bad! SMH! 3. Rude Front Desk Supervisor - I had a full-day tour to Chichen Itza (7 AM–9 PM) on my checkout day and wanted to extend my stay by two night—even willing to upgrade my room. I asked if I could either move into the new room early or have my luggage transferred while I was out. Instead of accommodating, the staff was inflexible and dismissive, insisting I either: Pack everything and leave my bags at reception, or Pay for the upgrade immediately (even though I just needed a few hours' flexibility). Their cold attitude and lack of hospitality led me to cancel the extension and check out entirely. 4. Terrible Breakfast – Worse Than a Basic Tour Sandwich! The breakfast selection was limited. The food quality was disappointing, with bland flavors and unappetizing options. Even the simple sandwich I got on my tour tasted better—that’s saying something. It was the worst Hilton experiences I’ve had—poor maintenance, unprofessional service, and zero customer care. I would not recommend this location to anyone and will not be returning. This hotel management doesn’t even care about your experience. Read less
Image of the Tripadvisor rating Good location, beautiful pool.

Jun 8, 2025 SuzzyStar La Fortuna de San Carlos, Costa Rica

I would stay here again. Pool, food, drinks and service was great! Marley Coffee house was the perfect start to every day. Service is very good throughout our experience. The pool was fantastic to spend one of our days relaxing. Ceviche and yellowtail both delicious at the pool.
Image of the Tripadvisor rating Amazing view

Jun 1, 2025 miiCaaaxD Playa del Carmen, Mexico

La vista increíble, la comida deliciosa y las habitaciones vibrantes. Pero lo mejor: el servicio. ¡Gracias Ernesto por hacer todo aún más especial! Amazing views, delicious food, and vibrant rooms. But the best part: the service. Huge thanks to Ernesto for making everything even more special!
Image of the Tripadvisor rating Amazing place!

May 30, 2025 Roberto S Playa del Carmen, Mexico

The view was amazing, service in rooftop from Elias was amazing.. The ceviche was deliciously. One place for quite afternoon, soft music, drinks very refreshing and the ambient was exceptional. Being in couple was exceptional.🤩🤩🤩🤩
Image of the Tripadvisor rating Passable

May 30, 2025 8oneie16 West Sussex, United Kingdom

We only need this hotel for one night going over to Cozumel for our main holiday. The staff are perfectly pleasant the rooms need some TLC our balcony door was broken. Also breakfast you pay for and yet there’s still a lot of additional charges for things most hotels would include as standard like bacon or coffee with milk! I wouldn’t want this… Read more
We only need this hotel for one night going over to Cozumel for our main holiday. The staff are perfectly pleasant the rooms need some TLC our balcony door was broken. Also breakfast you pay for and yet there’s still a lot of additional charges for things most hotels would include as standard like bacon or coffee with milk! I wouldn’t want this to be my main hotel for a two week trip but a stay over it was fine and did the job! Read less