The Fives Downtown Hotel & Residences

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The Fives Downtown Hotel & Residences | Cancun, Mexico | Virgin Atlantic Holidays

Cancun, Mexico

4 stars

Available offers

Booking Bonus: Book by 31 Oct '25 to receive upto 39% off the accommodation cost between 20 Aug '25 –23 Dec '28. Terms and conditions apply. Any applicable offers havebeen calculated into the prices shown. Offers may not becombinable. Blackout dates apply.

Unwind at The Fives Downtown Hotel & Residences, your stylish retreat in the heart of Playa Del Carmen. Just two blocks from the white sands of the beach, and a short hop from the fun of Fifth Avenue, this ideal location puts you close to the action, with plenty to enjoy in-house too. From morning pick-me-up's at Marley Coffee, to sampling one of over a hundred tequilas and Mezcals at El Tigre, or indulging in a treatment at the spa - this hotel has plenty to enjoy. The best bit? The rooftop, where you’ll find an infinity pool with panoramic views, as well as a restaurant and regular DJ performances.

Amenities

Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Spa
Swimming Pool
Close to Beach

Explore the local area

Conveniently located near 5th Avenue in Playa Del Carmen, just 2 blocks from the beach. Transfer time from airport: 45 minutes.

Hotel Information

Room Information
Room Upgrade Information

133 spacious rooms and suites. All with relaxation areas and a sofa, kitchenette with microwave, stove and fridge, floor to ceiling windows, air conditioning, complimentary WiFi access. LCD flat-screen television or smart TV, coffee maker, and bathroom amenities. Deluxe Rooms have 1 king-size bed, sleeping maximum 2 adults. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Hotel details

Dining

LOLA (rooftop restaurant with spectacular views). Mercatto (Traditional Italian food, open for breakfast and dinner). El Tigre (Tequila bar with tapas bites). Fives Rooftop (serving salads, ceviche's and grilled seafood, open for lunch and dinner). Marley Coffee (bakery).

Fun and Games

Rooftop infinity pools. Spa*. Fitness centre.

Entertainment

Regular live rooftop music/DJ sessions.

Handy Stuff

Complimentary WiFi access. Concierge. Room service*. Self-parking $25 per day (payable locally, fee subject to change).

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.5/5

1,957 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

76%

Very Good

10%

Average

Poor

Terrible

“Romantic gorgeous getaway with the best staff”

Aug 31, 2025H5577QXrebeccar

This hotel is fabulous and my fiancé and I had a wonderful time there. It was basically the highlight of our whole PDC/Cozumel trip from 8/22-8/29. We spent our first three nights at the Fives in a gorgeous room that we agreed to pay extra for at check in, but when we saw it we realized that the beautiful Erik at the front desk had totally undersold it - we would easily have paid twice what we did for how much better the room was (full panoramic balcony and ocean view, jacuzzi on the balcony, kitchenette etc.). At check-in I’d mentioned that we were thinking of eloping on the trip, and later Erik phoned us to ask about the room and mentioned sending up a “surprise.” To our sheer delight when we came back later that day the staff had decorated our entire room with balloons and left a gorgeous cheese plate, chocolate cake with decoration, bottle of champagne, and hand-drawn letter congratulating us on our future marriage. We were incredibly touched at the gesture, beyond what words can describe. In addition to that, we very much enjoyed our time at the rooftop pool which is immaculate, with perfect friendly service from Josedir, Tomas, and Dorreymin, among others. The staff were the highlight of the hotel but the property and rooms are also gorgeous and the pool is just what you want in this kind of vacay. Breakfast was ample, varied and delicious, way better than expected for the nominal fee. We can’t say thank you enough to the staff of the Fives Downtown for turning a simple hotel stay into a relationship-fortifying lifelong memory.

“Great Stay in downtown Playa Del Carmen”

Aug 31, 2025Stuart A

Exceptional Service at The Fives Downtown – Playa del Carmen During our stay at The Fives Downtown, we had the pleasure of being looked after by some truly outstanding staff members who made our experience unforgettable. Sandy and Dorrey – Breakfast Wait Staff Every morning, Sandy and Dorrey greeted us with genuine warmth and attentiveness that set the tone for the day. Their service was impeccable—always prompt, cheerful, and accommodating. Whether it was remembering our coffee preferences or offering helpful suggestions from the menu, they consistently went above and beyond to ensure we felt welcomed and cared for. Their friendly demeanor and professionalism made breakfast not just a meal, but a delightful experience. Marcela at the rooftop bar was equally impressive. Her energy and hospitality brought the rooftop to life. She was knowledgeable about the drink menu and crafted cocktails with flair and precision. Marcela's engaging personality and attention to detail made every evening feel special, whether we were enjoying a sunset drink or winding down after a day of exploring. Her ability to create a relaxed yet vibrant atmosphere was truly appreciated. Final Thoughts The Fives Downtown is a beautiful property, but it’s the people like Sandy, Dorrey, and Marcela who elevate the experience. Their dedication to excellent service and genuine care for guests made our stay memorable. We’re grateful for their hospitality and look forward to returning! All the best

“Nice hotel in PDC”

Aug 03, 2025elizabethh_tripadv

The rooms are so big! The bathroom shower is great. Great customer service and a coffee shop downstairs. The breakfast is great! Location is only 2 blocks from 5th and from the main ADO station. Very close to the ferry docks. The rooftop pool and bar area are nice.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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