The Fives Downtown Hotel & Residences

Cancun, Mexico

Star rating

Deluxe Room
Inner courtyard
Spa
Rooftop Pool
Junior Suite
Junior Suite
Fives Rooftop
Fives Rooftop
One Bedroom Loft Residence
One Bedroom Loft Residence
Rooftop pool
One Bedroom Residence
One Bedroom Residence
Fives Rooftop
El Tigre Cantina
Superior Room
Superior Room
Mercatto
Marley Coffee
Spa
Deluxe Room
Inner courtyard
Spa
Rooftop Pool
Junior Suite
Junior Suite
Fives Rooftop
Fives Rooftop
One Bedroom Loft Residence
One Bedroom Loft Residence
Rooftop pool
One Bedroom Residence
One Bedroom Residence
Fives Rooftop
El Tigre Cantina
Superior Room
Superior Room
Mercatto
Marley Coffee
Spa

The hotel

Unwind at The Fives Downtown Hotel & Residences, your stylish retreat in the heart of Playa Del Carmen. Just two blocks from the white sands of the beach, and a short hop from the fun of Fifth Avenue, this ideal location puts you close to the action, with plenty to enjoy in-house too. From morning pick-me-up's at Marley Coffee, to sampling one of over a hundred tequilas and Mezcals at El Tigre, or indulging in a treatment at the spa - this hotel has plenty to enjoy. The best bit? The rooftop, where you’ll find an infinity pool with panoramic views, as well as a restaurant and regular DJ performances.

Amenities

  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Close to Beach

Where is it

Conveniently located near 5th Avenue in Playa Del Carmen, just 2 blocks from the beach. Transfer time from airport: 45 minutes.

Hotel information

133 spacious rooms and suites. All with relaxation areas and a sofa, kitchenette with microwave, stove and fridge, floor to ceiling windows, air conditioning, complimentary WiFi access. LCD flat-screen television or smart TV, coffee maker, and bathroom amenities. Deluxe Rooms have 1 king-size bed, sleeping maximum 2 adults. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Superior Rooms are larger in size, with 1 king-size bed and a sofa bed, sleeping maximum 3 adults or 2 adults and 1 child. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Junior Suites feature a modern metallic partition that separates the living area and the bedroom, with 1 king-size bed and sofa bed, sleeping maximum 3 people.

One Bedroom Residences feature a separate living/dining room, and bedroom with 1 king-size bed, sleeping maximum 3 people.

One Bedroom Loft Residences feature a mezzanine level with 1 king-size bed, and a full bathroom, whilst the downstairs level consists of a living/dining area and half bathroom, sleeping maximum 4 people.

  • Booking Bonus: Book by 30 Sep '25 to receive upto 39% off the accommodation cost between 20 Aug '25 –23 Dec '28. Terms and conditions apply. Any applicable offers havebeen calculated into the prices shown. Offers may not becombinable. Blackout dates apply. 

LOLA (rooftop restaurant with spectacular views). Mercatto (Traditional Italian food, open for breakfast and dinner). El Tigre (Tequila bar with tapas bites). Fives Rooftop (serving salads, ceviche's and grilled seafood, open for lunch and dinner). Marley Coffee (bakery).

Regular live rooftop music/DJ sessions.

Rooftop infinity pools. Spa*. Fitness centre.

Complimentary WiFi access. Concierge. Room service*. Self-parking $25 per day (payable locally, fee subject to change).

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1488)
  • Very good (205)
  • Average (97)
  • Poor (65)
  • Terrible (99)
Image of the Tripadvisor rating Romantic gorgeous getaway with the best staff

Aug 31, 2025 H5577QXrebeccar Austin, Texas

This hotel is fabulous and my fiancé and I had a wonderful time there. It was basically the highlight of our whole PDC/Cozumel trip from 8/22-8/29. We spent our first three nights at the Fives in a gorgeous room that we agreed to pay extra for at check in, but when we saw it we realized that the beautiful Erik at the front desk had totally… Read more
This hotel is fabulous and my fiancé and I had a wonderful time there. It was basically the highlight of our whole PDC/Cozumel trip from 8/22-8/29. We spent our first three nights at the Fives in a gorgeous room that we agreed to pay extra for at check in, but when we saw it we realized that the beautiful Erik at the front desk had totally undersold it - we would easily have paid twice what we did for how much better the room was (full panoramic balcony and ocean view, jacuzzi on the balcony, kitchenette etc.). At check-in I’d mentioned that we were thinking of eloping on the trip, and later Erik phoned us to ask about the room and mentioned sending up a “surprise.” To our sheer delight when we came back later that day the staff had decorated our entire room with balloons and left a gorgeous cheese plate, chocolate cake with decoration, bottle of champagne, and hand-drawn letter congratulating us on our future marriage. We were incredibly touched at the gesture, beyond what words can describe. In addition to that, we very much enjoyed our time at the rooftop pool which is immaculate, with perfect friendly service from Josedir, Tomas, and Dorreymin, among others. The staff were the highlight of the hotel but the property and rooms are also gorgeous and the pool is just what you want in this kind of vacay. Breakfast was ample, varied and delicious, way better than expected for the nominal fee. We can’t say thank you enough to the staff of the Fives Downtown for turning a simple hotel stay into a relationship-fortifying lifelong memory. Read less
Image of the Tripadvisor rating Great Stay in downtown Playa Del Carmen

Aug 31, 2025 Stuart A Castle Rock, Colorado

Exceptional Service at The Fives Downtown – Playa del Carmen During our stay at The Fives Downtown, we had the pleasure of being looked after by some truly outstanding staff members who made our experience unforgettable. Sandy and Dorrey – Breakfast Wait Staff Every morning, Sandy and Dorrey greeted us with genuine warmth and attentiveness that… Read more
Exceptional Service at The Fives Downtown – Playa del Carmen During our stay at The Fives Downtown, we had the pleasure of being looked after by some truly outstanding staff members who made our experience unforgettable. Sandy and Dorrey – Breakfast Wait Staff Every morning, Sandy and Dorrey greeted us with genuine warmth and attentiveness that set the tone for the day. Their service was impeccable—always prompt, cheerful, and accommodating. Whether it was remembering our coffee preferences or offering helpful suggestions from the menu, they consistently went above and beyond to ensure we felt welcomed and cared for. Their friendly demeanor and professionalism made breakfast not just a meal, but a delightful experience. Marcela at the rooftop bar was equally impressive. Her energy and hospitality brought the rooftop to life. She was knowledgeable about the drink menu and crafted cocktails with flair and precision. Marcela's engaging personality and attention to detail made every evening feel special, whether we were enjoying a sunset drink or winding down after a day of exploring. Her ability to create a relaxed yet vibrant atmosphere was truly appreciated. Final Thoughts The Fives Downtown is a beautiful property, but it’s the people like Sandy, Dorrey, and Marcela who elevate the experience. Their dedication to excellent service and genuine care for guests made our stay memorable. We’re grateful for their hospitality and look forward to returning! All the best Read less
Image of the Tripadvisor rating Nice hotel in PDC

Aug 3, 2025 elizabethh_tripadv

The rooms are so big! The bathroom shower is great. Great customer service and a coffee shop downstairs. The breakfast is great! Location is only 2 blocks from 5th and from the main ADO station. Very close to the ferry docks. The rooftop pool and bar area are nice.
Image of the Tripadvisor rating Poor Check in Experience - Honeymoon

Jul 30, 2025 Brendan D

Upon check in we were told we had to pay an additional daily tax amount by Yarely, despite us telling her we had paid all the taxes in advance and this was included in our package. Eventually we spoke to her supervisor Jesus and he informed her that we were correct. My wife and I are here on our honeymoon after coming from Cancún. I inquired… Read more
Upon check in we were told we had to pay an additional daily tax amount by Yarely, despite us telling her we had paid all the taxes in advance and this was included in our package. Eventually we spoke to her supervisor Jesus and he informed her that we were correct. My wife and I are here on our honeymoon after coming from Cancún. I inquired about getting something additional to our stay to help us celebrate our honeymoon, Jesus (the supervisor) didn’t acknowledge that we’re on honeymoon, didn’t congratulate us and point blank refused to do anything that could help elevate our experience. Both Jesus and Yarely have started our trip off on a very disappointing note considering we’ve just completed the check in process. So far I wouldn’t recommend this hotel. Read less
Image of the Tripadvisor rating Unhappy

Jul 23, 2025 Didier B

We are still here and in the beginning in was very good. But today when we arrived at the pool at 9, there were no towels. We had to wait until 10 past ten to get them. When we wanted to order a drink, we were told that service started at 11, while the other days before we could order from 9.30. It’s a little bit disappointing.