The Fives Downtown Hotel & Residences

Cancun, Mexico

Star rating

Deluxe Room
Inner courtyard
Spa
Rooftop Pool
Junior Suite
Junior Suite
Fives Rooftop
Fives Rooftop
One Bedroom Loft Residence
One Bedroom Loft Residence
Rooftop pool
One Bedroom Residence
One Bedroom Residence
Fives Rooftop
El Tigre Cantina
Superior Room
Superior Room
Mercatto
Marley Coffee
Spa
Deluxe Room
Inner courtyard
Spa
Rooftop Pool
Junior Suite
Junior Suite
Fives Rooftop
Fives Rooftop
One Bedroom Loft Residence
One Bedroom Loft Residence
Rooftop pool
One Bedroom Residence
One Bedroom Residence
Fives Rooftop
El Tigre Cantina
Superior Room
Superior Room
Mercatto
Marley Coffee
Spa

The hotel

Unwind at The Fives Downtown Hotel & Residences, your stylish retreat in the heart of Playa Del Carmen. Just two blocks from the white sands of the beach, and a short hop from the fun of Fifth Avenue, this ideal location puts you close to the action, with plenty to enjoy in-house too. From morning pick-me-up's at Marley Coffee, to sampling one of over a hundred tequilas and Mezcals at El Tigre, or indulging in a treatment at the spa - this hotel has plenty to enjoy. The best bit? The rooftop, where you’ll find an infinity pool with panoramic views, as well as a restaurant and regular DJ performances.

Amenities

  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Close to Beach

Where is it

Conveniently located near 5th Avenue in Playa Del Carmen, just 2 blocks from the beach. Transfer time from airport: 45 minutes.

Hotel information

133 spacious rooms and suites. All with relaxation areas and a sofa, kitchenette with microwave, stove and fridge, floor to ceiling windows, air conditioning, complimentary WiFi access. LCD flat-screen television or smart TV, coffee maker, and bathroom amenities. Deluxe Rooms have 1 king-size bed, sleeping maximum 2 adults. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Superior Rooms are larger in size, with 1 king-size bed and a sofa bed, sleeping maximum 3 adults or 2 adults and 1 child. Some of these rooms feature a balcony with views of the inner courtyard's live wall vertical gardens.

Junior Suites feature a modern metallic partition that separates the living area and the bedroom, with 1 king-size bed and sofa bed, sleeping maximum 3 people.

One Bedroom Residences feature a separate living/dining room, and bedroom with 1 king-size bed, sleeping maximum 3 people.

One Bedroom Loft Residences feature a mezzanine level with 1 king-size bed, and a full bathroom, whilst the downstairs level consists of a living/dining area and half bathroom, sleeping maximum 4 people.

LOLA (rooftop restaurant with spectacular views). Mercatto (Traditional Italian food, open for breakfast and dinner). El Tigre (Tequila bar with tapas bites). Fives Rooftop (serving salads, ceviche's and grilled seafood, open for lunch and dinner). Marley Coffee (bakery).

Regular live rooftop music/DJ sessions.

Rooftop infinity pools. Spa*. Fitness centre.

Complimentary WiFi access. Concierge. Room service*. Self-parking $25 per day (payable locally, fee subject to change).

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1486)
  • Very good (205)
  • Average (97)
  • Poor (65)
  • Terrible (99)
Image of the Tripadvisor rating Nice hotel in PDC

Aug 3, 2025 elizabethh_tripadv

The rooms are so big! The bathroom shower is great. Great customer service and a coffee shop downstairs. The breakfast is great! Location is only 2 blocks from 5th and from the main ADO station. Very close to the ferry docks. The rooftop pool and bar area are nice.
Image of the Tripadvisor rating Poor Check in Experience - Honeymoon

Jul 30, 2025 Brendan D

Upon check in we were told we had to pay an additional daily tax amount by Yarely, despite us telling her we had paid all the taxes in advance and this was included in our package. Eventually we spoke to her supervisor Jesus and he informed her that we were correct. My wife and I are here on our honeymoon after coming from Cancún. I inquired… Read more
Upon check in we were told we had to pay an additional daily tax amount by Yarely, despite us telling her we had paid all the taxes in advance and this was included in our package. Eventually we spoke to her supervisor Jesus and he informed her that we were correct. My wife and I are here on our honeymoon after coming from Cancún. I inquired about getting something additional to our stay to help us celebrate our honeymoon, Jesus (the supervisor) didn’t acknowledge that we’re on honeymoon, didn’t congratulate us and point blank refused to do anything that could help elevate our experience. Both Jesus and Yarely have started our trip off on a very disappointing note considering we’ve just completed the check in process. So far I wouldn’t recommend this hotel. Read less
Image of the Tripadvisor rating Unhappy

Jul 23, 2025 Didier B

We are still here and in the beginning in was very good. But today when we arrived at the pool at 9, there were no towels. We had to wait until 10 past ten to get them. When we wanted to order a drink, we were told that service started at 11, while the other days before we could order from 9.30. It’s a little bit disappointing.
Image of the Tripadvisor rating Average at Best. 6th time stay

Jul 23, 2025 gregorydavidf Charlotte, North Carolina

Stayed here a half dozen times. It’s just ok. Main reason we stay here is because how close it is to the ADO bus station. This may be our last for a while. The room is just average. We used to get a free breakfast, not any more. The small bar attached to the hotel was closed again. Was closed on last visit as well. No one seems to know why. The… Read more
Stayed here a half dozen times. It’s just ok. Main reason we stay here is because how close it is to the ADO bus station. This may be our last for a while. The room is just average. We used to get a free breakfast, not any more. The small bar attached to the hotel was closed again. Was closed on last visit as well. No one seems to know why. The roof top pool is ok. Finally replaced the rotten wood around that area. Will look for a better option for our next stay. Again it’s just average with an above average cost. Read less
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Jul 21, 2025 hol_loverDarlington Stockton-on-Tees, United Kingdom

We loved our 2 week stay at the Fives and would return again for sure! The rooms were large and clean and had everything you need for a comfortable stay. All the staff at the hotel were polite and friendly and the guys on the rooftop are an absolute credit to the place. You need to be up there as soon as it opens to get a lounger as they get… Read more
We loved our 2 week stay at the Fives and would return again for sure! The rooms were large and clean and had everything you need for a comfortable stay. All the staff at the hotel were polite and friendly and the guys on the rooftop are an absolute credit to the place. You need to be up there as soon as it opens to get a lounger as they get snapped up quick. Definitely do the Domingo (sunday) bottomless brunch, the food is amazing and drinks all day. We really enjoyed the breakfast-you can request bacon its worth noting. The addition of the turtles in the courtyard is very cute and I enjoyed watching them potter around. On that note, its almost impossible to dry anything in a room facing the courtyard so take note if you're someone who washes clothes on holiday. The hotel is ideally located near to the very busy 5th Ave (we preferred to use 10th Ave to get about). The beach is a short walk as is the ferry port and there's hundreds of bars and restaurants around the area to choose from. Thanks to all staff for a fabulous stay! :) Read less