There is one thing that makes this the most magical place, and it's actually very simple: the people.
This was our fourth visit, and somehow each trip feels even more like coming home. It's not just a vacation anymore—it's returning to friends who genuinely care about making every moment special.
Our butlers, Alexis and Domingo, are simply the best. They consistently go above and beyond, not because they have to, but because they have the biggest hearts. Their kindness and dedication make every stay unforgettable.
We were also fortunate to spend time with so many incredible team members who made this trip extra special. A huge thank you to our favorite pool concierges, Uriel and Javier; our amazing waitstaff, Jesus, Gisele, and Liliana; the wonderful restaurant team, Pablo, Donovan, and Erick; the talented bartenders, Angel, Jorge, Fernando, and Gregorio; and our always-welcoming hostess, Itzel. Every single one of them made us feel valued, welcomed, and cared for. They are the reason we continue to be proud members and keep coming back year after year.
One of my favorite surprises this trip was discovering that my list of favorite restaurants has completely changed! The Mediterranean restaurant has officially become my number one. We went back to see Erick twice because both dining experiences were absolutely phenomenal. The food, service, and hospitality were exceptional each time.
My only criticism as a member is the reservation department. I truly wish the reservation experience reflected the same level of excellence, professionalism, and hospitality that you receive once you're on the property. However, if you've had a frustrating experience with reservations, please don't let that keep you from visiting. Once you arrive, you'll understand why so many of us return again and again.
The people are what make this place extraordinary, and they are the reason it will always feel like home.