Atelier Playa Mujeres

We have been Atelier members for years, and our most recent visit involved a wedding for my daughter. After a year of planning with our assigned Atelier wedding planner, DENISE HERNANDEZ, the wedding day finally arrived. It was fantastic! As the main point of contact for the wedding, I interacted with DENISE via telephone, zoom, and ultimately in person. She was professional, made great recommendations, and was attentive at all times. Furthermore, the reservations department did a good job assisting us with the rooms, and all of the Atelier contracted vendors came through as promised. We experienced no hiccups and really didn’t want the night to end. Regarding the Atelier Hotel itself, it is a truly a five star all inclusive experience. The accommodations, food, and service are all top-notch. We never had any issues with getting restaurant reservations, spa reservations, pool chairs, or beach chairs. Regarding the pool beds (canopy like structures), it is typical that some guests will visit the main pool at 6:30am, put a few items down, and then return hours later. For several hours in the morning, no one else who is present can access the pool beds. I noticed this on two different days, when I spent morning hours at the pool. There might be a system Atelier can come up with to prevent guests from doing this or assigning a time limit the beds can be unoccupied. Regarding the accommodations, we booked several rooms via the wedding reservation block and via my membership. I was assigned a rooftop suite with an outdoor jacuzzi. The room was awesome. It was two stories with a huge deck and an ocean view. The room was stocked daily with snacks and drinks. I had an opportunity to interact with the beverage/snack cart employee, EYNER, on a couple of occasions. EYNER was super friendly and took pride in his work. Speaking of room-related beverages and food, I also interacted with CHRISTIAN from room service who did an excellent job bringing the food and drinks to my suite for the groom and his groomsmen on the wedding day. The HOUSEKEEPERS also did a great job each day and even organized the cords related to our electronic devices. As part of our room category, we were assigned two butlers, HIRAM AND MARTIN. They assisted with reservations, getting items ironed for the wedding, and helping us facilitate other things that needed to be done. HIRAM also assisted us with getting airport lounge passes. We appreciated both HIRAM AND MARTIN for their dedicated service. When not spending time at the regular pools, we enjoyed the Inspira members rooftop pool but quickly noticed some of our favorite food, such as the empanadas were no longer being served. The food service at the rooftop during the day required some patience, but the servers themselves were excellent. During the day, ANGELES and EVOL were very accommodating. They made sure we had everything we needed to enjoy the pool. At night, one of best servers was KAREN, who we met during a previous stay at the Atelier. On the topic of restaurants and bars, the food and service at all of them was exceptional. Regarding Bar De La Calle, we had the pleasure of mixologist, ALBERTO, making us some very special drinks. ALBERTO is a staple at the Atelier, and I hope he continues to work there. He is fantastic. Although I did not note all of the staff members that assisted us, JOEL, in the steakhouse did a wonderful job for our large groups. We also had the chance to take a salsa making class in ALBA during our visit. The staff members were friendly, fun, and informative. It was really a fun class. And last but not least, six of us had dinner at Maria Dolores. It was perfect. The food was unique, and the service was fantastic. We look forward to our next adventure at the Atelier! Read less

We had an absolutely amazing time planning our elopement with Leonardo and the concierge team—they made the entire process so seamless and special from start to finish. Every detail was thoughtfully taken care of, and we truly felt supported and celebrated throughout. The service at this resort is truly 5-star; every staff member we interacted with was warm, professional, and attentive. The food exceeded our expectations with fresh, flavorful options at every meal, and the variety of onsite activities kept us entertained and relaxed the whole time. From sunrise to sunset, this experience was unforgettable—we couldn’t have asked for a better place to begin this new chapter in our lives. Read less

Atelier Playa Mujeres is hands-down our favorite getaway in the world. The stunning scenery, luxurious amenities, and world-class dining are incredible—but what truly makes this resort unforgettable is the butler service, especially from Luis and Oswaldo. They go above and beyond in every way—paying close attention to our likes and dislikes, making reservations for us, and ensuring we’re completely taken care of from the moment we arrive. Their thoughtful service allows us to fully relax and enjoy every moment without worrying about a thing. Thanks to Luis and Oswaldo, we feel like queens every time we visit. If you’re looking for a place that combines beauty, comfort, and next-level service, Atelier is it. Read less