From the moment we arrived at Hotel Atelier, we knew we were in for a treat. Greeted immediately with a crisp drink and a refreshing wet towel, the tone was set for a truly luxurious stay. Adding to the immediate "wow" factor were the stunning views—the beautiful white sand and striking turquoise waters set a perfect, idyllic scene.
The check-in and check-out process was a breeze, thanks to the efficiency and warm welcome of Braulio, Gabriela, and Mauricio, who also took the time to expertly guide us through the hotel's layout.
The Art of Comfort: Accommodations & Amenities
We booked a Junior Suite with a King Size Bed and Ocean View, and the room was simply stunning—spacious, beautifully designed, and providing ample storage space for all our belongings.
The in-room amenities were excellent. The mini-bar selection was generous, stocked with soft drinks, beer, juice, candy, cookies, and nuts. While we didn't try the two complimentary wine bottles, the overall offering felt very complete.
A major highlight of the resort is the magnificent main pool, which creatively wraps around the building. This is where all the action is, thanks to the incredible Arts and Activities Team. A huge shoutout to the dynamic duo, Ernesto and Brallan, who kept the energy high and the guests thoroughly entertained with their engaging activities!
The Masterpiece is the Service
What truly elevates Hotel Atelier is the exceptional, world-class service. Every employee made us feel right at home—like royalty, in fact—going out of their way to ensure our stay was perfect.
We want to recognize just a few of the many amazing people who made our trip memorable:
* The Check-In Team: Braulio, Gabriela, and Mauricio.
* The Hospitality Stars: Rojas (Beach Concierge), Oscar, Jesus, and Herbert (Suspiros), Gabriela (Pool Concierge), Luis (Towel Service), Wilber (Los Abrazos Steakhouse), Irvin and Heli (Mercado 19 Buffet), and Marcos (Kopai).
The Bar De La Calle: A Hidden Gem
My favorite discovery was the Bar de la Calle, where we met Alberto, who quickly became our favorite mixologist. I would simply give him one ingredient, and he would conjure up absolute wonders! Make sure to stop by and experience his creative mixes—it's a definite must-do!
What Makes This Hotel Special
Beyond the excellent service, two things really stood out. First, the hotel is immaculately kept. You constantly see staff cleaning and working hard to maintain the beautiful property.
Second, we were incredibly impressed to learn about the company's commitment to its employees. The hotel provides its staff with everything they need at no cost, including daily meals, personal care services like haircuts, and even in-house medical care. Knowing that this company genuinely cares for and invests in its people is why I will happily spend my money here again.
Areas for Consideration
While our overall experience was wonderful, there were a couple of areas that fell short of expectations.
Food: Average, Not Exceptional
We came in with high hopes for the food, given the rave reviews we'd seen, and unfortunately, this was a slight disappointment. The food is certainly not bad, but we felt it was mostly average.
Out of the many options, our favorites were the Los Abrazos Steakhouse, the sushi at Kopai, and the pizzas at the Italian restaurant. There are plenty of restaurants to choose from, so you'll likely find something you enjoy, but overall, we felt the food was decent rather than great.
Hotel Layout
The layout of the hotel was the only other minor complaint. Everything—the pool, the beach, and the main restaurants—felt a bit too spread out and far from each other. For those looking for quiet, the secondary pool near Building 3 is perfect for relaxing, but all the fun and energy are concentrated at the main pool, which requires a walk.
Final Verdict
Overall, Hotel Atelier offers a fantastic, luxurious, and highly personalized experience set against a backdrop of stunning natural beauty. The dedicated staff, led by the dynamic activities team and the brilliant Alberto, are the true heart of this resort. We felt that you don't need to upgrade to the Inspira package to fully enjoy the excellent service and amenities this hotel provides.
