Dreams Playa Mujeres

Playa Mujeres, Mexico

Star rating

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with three main pools, a children’s pool and six hot tubs, a waterpark, and a mini-splash park... all making this the definitive aqua paradise. Relaxation also comes in the form of the adventures of the kids’ and teens’ clubs, and the indulgence of 10 restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

  • Golf
  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Water Skiing
  • Yoga
  • Babysitting service
  • Kids Club
  • Teen Club
  • Families
  • Bar
  • Evening Entertainment

Where is it

Along a private stretch of beach, a 10 minute drive north of Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. 

Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, plus all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. Daily maid service. Concierge service and pool and beach waiter service. All taxes and gratuities. No restaurant reservations are required. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (seafood restaurant, open for breakfast, lunch and dinner - breakfast is for Preferred Club guests only), Tides (poolside grill and snacks), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

3 swimming pools including 2 infinity pools, 6 hot tubs and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Water aerobics. Ping-pong. Basketball. Pickleball court. Paddle tennis court. Beach football. Putting green. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, catamaran, snorkelling, scuba diving lessons*, PADI diving centre* and water-skiing*. Fishing tours*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Discounted green fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Spanish lessons. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
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Traveller rating

  • Excellent (5762)
  • Very good (1417)
  • Average (690)
  • Poor (348)
  • Terrible (331)
Image of the Tripadvisor rating Dreams staff

Jun 30, 2025 Robert V

Jaime was awesome! Jessica, Alejandro, Maria, Katia and Louis were all wonderful. We would definately come back! Maybe our next anniversary.
Image of the Tripadvisor rating Great family vacation at Dreams Playa Muejeres.

Jun 30, 2025 Jana P

This is a wonderful resort! I especially appreciate the staff. Martha and Alejandro the pool concierges went above and beyond. Excellent customer service. We also enjoyed each of the restaurants where the servers attended to even the smallest details.
Image of the Tripadvisor rating Fantastic!

Jun 30, 2025 Footprints662677

Fantastic resort for the family! Staff is amazing; Raul at the pool was fantastic really enjoys his job and people and Minnie at the spa was amazing as well!
Image of the Tripadvisor rating Nice facilities, but inconsistent service and serious issues

Jun 30, 2025 Fssantos78 Povoa de Varzim, Portugal

We arrived at Dreams Playa Mujeres after a long trip with a child, expecting to start our holiday on the right foot. Unfortunately, our first night was a disaster: the room was full of condensation, with wet floors and an unbreathable atmosphere. We reported it to reception and were attended by Karen, who behaved disrespectfully, making pointless… Read more
We arrived at Dreams Playa Mujeres after a long trip with a child, expecting to start our holiday on the right foot. Unfortunately, our first night was a disaster: the room was full of condensation, with wet floors and an unbreathable atmosphere. We reported it to reception and were attended by Karen, who behaved disrespectfully, making pointless jokes. I asked to speak with a supervisor and was met by Mr. Dylan, who was also unprepared and even tried to blame us for the humidity. It was already past 11:00 PM, we were travelling with a child, and reluctantly accepted a downgrade to a room with a clearly worse view. The next day, Valeria, much more professional, offered us a couple’s massage as compensation – we appreciated the gesture, but it doesn’t erase the experience. Throughout the stay, we noticed that some staff truly go out of their way to please, especially housekeeping and some restaurant teams. But at the bars, if you don’t tip, the attitude changes instantly – and it’s very noticeable. Food isn’t bad, but it’s extremely repetitive. Different restaurant names, but very similar flavours. After a few days, it gets tiresome. At the beach and pool, we constantly saw guests reserving sunbeds at 6:00 AM with towels, and worse – some staff were saving beds in exchange for tips. It felt more like a budget hotel in Tenerife than a supposed 5-star resort in Mexico. Another low point: our luggage was held up for two days, and we had to shop at the resort’s store. A basic bikini was $90, and swim shorts were $50. An absolute rip-off taking advantage of guests in need. On top of that, there are weddings almost every day, both in the afternoon and at night, with loud music and blocked-off areas. It seriously affects privacy and peacefulness for regular guests. ✅ One clear positive: the Wi-Fi works very well throughout the resort. Conclusion: Dreams Playa Mujeres has nice infrastructure but relies on looks. There’s a clear lack of leadership, poor management, and unacceptable practices for a hotel in this price range. We will not return. And we do not recommend it. Read less
Image of the Tripadvisor rating Amazing Resort for everyone one in the family! Great location/venue for our 25th Wedding Anniversary celebration!

Jun 30, 2025 Mylzz S Elk Grove, California

Amazing stay at an amazing resort paradise in Playa Mujeres. Not only do they have one of the best beaches in Cancun, the people/staff there are amazing angels who will take care of you so well. We spent our 25th Wedding Anniversary here with our family and friends and Dreams Playa Mujeres did not disappoint us at all. From the moment we arrived… Read more
Amazing stay at an amazing resort paradise in Playa Mujeres. Not only do they have one of the best beaches in Cancun, the people/staff there are amazing angels who will take care of you so well. We spent our 25th Wedding Anniversary here with our family and friends and Dreams Playa Mujeres did not disappoint us at all. From the moment we arrived until the time we are leaving. Special thanks to the following amazing people who took care of us while we are there: Alicia - UVC VIP Member Services - thank you for taking such good care of us and our family during our stay!! From the Preferred Club Lounge: Vanessa Karla Giselle Thank you for all your help! 6/14/25 Antonio - World Cafe - dinner 6/15/25 Ulises - world cafe - breakfast Luis - Fusion - dinner Pedro - Preferred Side - beach for our drinks 6/16/25 Maria Jesus - Preferred Side - beach for our drinks- she kept us well hydrated and well attended. She is amazing!! The Amazing Jaime - our Preferred Beach/ bali bed concierge - he is amazing and an outstanding customer service satisfaction guaranteed.. really took good care of us the whole time we were there. 6/14-6/21/25. You are heaven sent!! Very polite, kind and a hardworking person. I remember him from Secrets Playa Mujeres also. 6/17 Santiago - Maris - thank you for accommodating my request of fresh and sweet mangoes!! Michelle Noriega - our wedding coordinator… what an amazing job!! Thank you for helping us have a wonderful celebration of our 25th Wedding Anniversary!! Ruben - from Adventure Photos - thank you for taking great pictures pf our event!! Josue - Spa concierge - he got all of our Spa Appointments taken care of Jesus - amazing hair/makeup for our Wedding Vow Renewal!! Thank you for beautifying me! 😊 6/18 World Cafe - Ruben - thank you for the mangoes!! Paulina Camacho - and the team of the concierge who assisted my brother in law and help us get him to the hospital… we truly thank you… 6/19 World Cafe - Ivan (was at Secrets too) - it is so good to see fakiliar faces!! I may have forgotten some names ans for that I apologize!! You all have been great and made our stay at Dreams Playa Mujeres memorable with our families and friends!! We will be back for sure as this area has been one of our favorite destination!! Oh wait - did I not mention how great tasting the food are in all of the restaurants ans most especially during our event… the catering is excellent!! Thank you Dreams Playa Mujeres for an amazing time! Read less