Dreams Riviera Cancun Resort & Spa

Puerto Morelos, Mexico

Star rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, the family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine),Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (poolside restaurant serving seafood cuisine), Seaside Grill (grilled favourites, open for lunch and dinner, plus breakfast for Preferred Club guests only), World Café (international buffet), Coco Café (coffee and snack bar) and Barefoot Grill (casual beachside fare). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Daily activities schedule. Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool with a small splash park and slides. 2 outdoor whirlpools. Poolside cabanas*. Fitness centre. Dreams Spa* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Discounted green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8820)
  • Very good (2731)
  • Average (1090)
  • Poor (479)
  • Terrible (407)
Image of the Tripadvisor rating Do not recommend

Aug 11, 2025 Al B

Terrible food, resort was run down. I would not recommend at all! There were tons of screaming little kids throwing tantrums everywhere and poop in the pool. We felt like we were in Ponderosa all week.
Image of the Tripadvisor rating Amazing

Aug 10, 2025 Laila F

I had a beautiful encounter with Theresa , Natalay and Carmen. Beautiful. Would recommend!! Not only was it a wonderful scenery it was quiet and fun
Image of the Tripadvisor rating Great family holiday resort, staff are amazing, spa is super relaxing

Aug 10, 2025 SvdB69 Baughurst, United Kingdom

On arriving it was a bit disappointing as no-one was there to greet us as a couple in front got all the attention. Paid for preferred and didn’t receive any of the welcome or checking experience. Waited for 20 minutes to check in as only 1 person serving the preferred guests. Room was lovely, clean. We had swim up pool over looking main pool.… Read more
On arriving it was a bit disappointing as no-one was there to greet us as a couple in front got all the attention. Paid for preferred and didn’t receive any of the welcome or checking experience. Waited for 20 minutes to check in as only 1 person serving the preferred guests. Room was lovely, clean. We had swim up pool over looking main pool. Great location, no complaints apart from our room didn’t get cleaned/serviced for 2 days. Mini bar didn’t get restocked. We ran out of toilet paper. Only reason it was cleaned/serviced was because I phoned and asked. Dissatisfied with paying for preferred and the room didn’t get stocked/cleaned all the time. Staff are amazing: Esequiel waiter portofino restaurant very knowledgeable and super friendly. Andy and Martin looked after us so well every breakfast. They are so lovely. Vincenti at the pool kept us hydrated and smiling all day. Never ever did he stop, always making sure we were okay. Uzie and Kevin in the entertainment crew. They didn’t stop making us laugh, including everyone and making our holiday special. Want to thank all the staff for making this holiday. The grounds are kept tidy all the time and they try and stay onto of the seaweed. Entertaining at night is okay, a bit hit and miss with the shows. We loved the popworld and fireshow. Lots of food to choose from but I must say the main buffet the food was nearly always cold. We went as soon as opened so it should of been fresh and hot but wasn’t. Mostly had room service as it was easier and fresher. Read less
Image of the Tripadvisor rating Nice vacation

Aug 10, 2025 Dawn T

Relaxing vacation. Nice resort. More for families than an all adult vacation. Only enforced adult only pool after an incident. Ocean view rooms are lovely. Staff was so nice, personable, and accommodating. Especially the activity staff (Tony) and pool servers (Israel). Food was average, but as expected at an all inclusive resort.
Image of the Tripadvisor rating 5 star service but not food

Aug 9, 2025 Bigshow915

So let me preface this review with this: I visited with wife and 2 daughters. I'd been to cancun 2x before. We stayed in two diff rooms for this trip (preferred partial ocean view, and preferred with plunge pool) Pros- The preferred club lounge/bar was nice to have. Easy access to drinks/snacks and rarely more then a few ppl ever there.… Read more
So let me preface this review with this: I visited with wife and 2 daughters. I'd been to cancun 2x before. We stayed in two diff rooms for this trip (preferred partial ocean view, and preferred with plunge pool) Pros- The preferred club lounge/bar was nice to have. Easy access to drinks/snacks and rarely more then a few ppl ever there. Highly recommend a preferred room with plunge pool. We did it for 3/5 nights and it made the vacation so much better. The pool actually looks larger in person then in the photo. Service was excellent. We had 2 issues in the first room but they fixed them FAST once reported. Room service was impressive. Used it only once but was surprised how fast it came and quality compared to restaurants. Pelican tours next door although not part of the hotel. Highly recommended! Michael was such a pleasure to work with and prices super reasonable. Lastly I want to shout out or make sure these Dreams employees get kudos for going above and beyond (Wilbert from preferred lounge bar, Alejandro waiter from the pool area, and Antonio from Barracuda bar, ) Cons- 75% of dining options; Went to Italian and Mexican specialty restaurants and both were mediocre. The buffet and room service were acceptable. We were disappointed with the preferred restaurant by the pools especially. We don't usually stay at 5 star restaurants so it's not like we had super high expectations for food either. This is really my only con but it's a big one imo. Read less