Dreams Riviera Cancun Resort & Spa

Puerto Morelos, Mexico

Star rating

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, the family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine),Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (poolside restaurant serving seafood cuisine), Seaside Grill (grilled favourites, open for lunch and dinner, plus breakfast for Preferred Club guests only), World Café (international buffet), Coco Café (coffee and snack bar) and Barefoot Grill (casual beachside fare). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Daily activities schedule. Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool with a small splash park and slides. 2 outdoor whirlpools. Poolside cabanas*. Fitness centre. Dreams Spa* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Discounted green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8749)
  • Very good (2715)
  • Average (1077)
  • Poor (471)
  • Terrible (395)
Image of the Tripadvisor rating We Will definitely be returning !

Jun 29, 2025 Q2473XNtaniaa

We came to Dreams resort to celebrate my husband's birthday and our anniversary . The hotel and staff have been amazing . They made both of our special celebrations so nice as , we had a happy birthday banner and cake in our room for his birthday. For our anniversary complimentary bottle of champagne. Any issues the arose they solved them very… Read more
We came to Dreams resort to celebrate my husband's birthday and our anniversary . The hotel and staff have been amazing . They made both of our special celebrations so nice as , we had a happy birthday banner and cake in our room for his birthday. For our anniversary complimentary bottle of champagne. Any issues the arose they solved them very timely and effectively. The food was very tasty . Room service hands down the best service I have ever had . The staff are all amazing always pleasant . We will definitely be returning to this resort . Cheers !!! Read less
Image of the Tripadvisor rating Nice, but starting to show its age.

Jun 29, 2025 LJlovetravel Uniontown, Pennsylvania

We had a great time, but the resort is starting to show its age. They are performing some updates, but not enough to keep up with the age of the property. We've been to resorts all over Mexico, but the water in the pools was extremely hot. It felt like it was at least 92 degrees. Too hot to relax or to cool down. None of the employees could… Read more
We had a great time, but the resort is starting to show its age. They are performing some updates, but not enough to keep up with the age of the property. We've been to resorts all over Mexico, but the water in the pools was extremely hot. It felt like it was at least 92 degrees. Too hot to relax or to cool down. None of the employees could explain why it was so hot. The employees on property were very nice. We would also recommend the dolphin interaction/excursion. Although it's an upcharge, it's a very cool experience. Read less
Image of the Tripadvisor rating A1 bueno...

Jun 29, 2025 Murdock S

I hardly comment, but here it goes. They make you feel like family. Everyone is happy, and very helpful. Service is excellent, plus they are prompt on the job if you have an issue. A nice family, wedding destination, or couples get away. If you happen to run into VIP Service: Marco or Yumi, Concierge: Vidal and Alfredo (bell hop), Hostess:… Read more
I hardly comment, but here it goes. They make you feel like family. Everyone is happy, and very helpful. Service is excellent, plus they are prompt on the job if you have an issue. A nice family, wedding destination, or couples get away. If you happen to run into VIP Service: Marco or Yumi, Concierge: Vidal and Alfredo (bell hop), Hostess: Catherine, and Waitress: Abby your in great hands. I promise you that! Also, the weather is great on this side! I definitely recommend if you're looking for somewhere to stay when you come to Mexico. Read less
Image of the Tripadvisor rating Oceana experienced

Jun 29, 2025 Tajua L

Waiter is so nice and friendly. The food is good and delicious. The view is nice and I like how the pool is near the pool. Both lunch and dinner is amazing.
Image of the Tripadvisor rating Dream Wedding at Dreams

Jun 28, 2025 Nurit S

Dreams was a beautiful backdrop to our friends' wedding. The resort offered nice experiences for us a couple, as well as a larger group. The rooms are well appointed, the variety of restaurants and bars are excellent, and the grounds are beautiful. We are in our 60s, so prefer to vacation and relax without children; however, this is a family… Read more
Dreams was a beautiful backdrop to our friends' wedding. The resort offered nice experiences for us a couple, as well as a larger group. The rooms are well appointed, the variety of restaurants and bars are excellent, and the grounds are beautiful. We are in our 60s, so prefer to vacation and relax without children; however, this is a family resort. Read less