Dreams Riviera Cancun Resort & Spa

Puerto Morelos, Mexico

Star rating

Premium Deluxe Tropical and Garden View Room
Premium Deluxe Ocean View Room
Spa
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Preferred Club and Premium Deluxe Bathroom
Rendezvous Lobby Bar
El Patio Restaurant
Desire bar terrace
Desire Music Lounge
World Café
Himitsu
Portofino
Oceana
Seaside Grill
Lobby
Coco Cafe, Dreams Riviera Cancun, Mexico
Premium Deluxe with Plunge Pool Rooms
Preferred Club Lounge
Explorer's Club Toddlers Area
Preferred Club Ocean Front Honeymoon Suite
Spa
Premium Deluxe Tropical and Garden View Room
Premium Deluxe Ocean View Room
Spa
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Preferred Club and Premium Deluxe Bathroom
Rendezvous Lobby Bar
El Patio Restaurant
Desire bar terrace
Desire Music Lounge
World Café
Himitsu
Portofino
Oceana
Seaside Grill
Lobby
Coco Cafe, Dreams Riviera Cancun, Mexico
Premium Deluxe with Plunge Pool Rooms
Preferred Club Lounge
Explorer's Club Toddlers Area
Preferred Club Ocean Front Honeymoon Suite
Spa

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, the family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine),Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (poolside restaurant serving seafood cuisine), Seaside Grill (grilled favourites, open for lunch and dinner, plus breakfast for Preferred Club guests only), World Café (international buffet), Coco Café (coffee and snack bar) and Barefoot Grill (casual beachside fare). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Daily activities schedule. Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool with a small splash park and slides. 2 outdoor whirlpools. Poolside cabanas*. Fitness centre. Dreams Spa* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Discounted green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8779)
  • Very good (2720)
  • Average (1084)
  • Poor (476)
  • Terrible (397)
Image of the Tripadvisor rating Overall, great experience!

Jul 21, 2025 joshlittlewapak Wapakoneta, Ohio

Overall, a good experience. Would give it 4.5 if I could. We never went to the ocean due to the sargassum, but I wouldn't knock the resort for that, as they worked hard to control it. Wish there was one more restaurant and one more pool. Loved the swim-up bar/pool. It is marketed as "adults only," but there were plenty of kids, which I am not… Read more
Overall, a good experience. Would give it 4.5 if I could. We never went to the ocean due to the sargassum, but I wouldn't knock the resort for that, as they worked hard to control it. Wish there was one more restaurant and one more pool. Loved the swim-up bar/pool. It is marketed as "adults only," but there were plenty of kids, which I am not complaining about, as it was the most refreshing pool with the best views and bar (Alex was excellent) for our family. Resort was nice and compact, and there were many activities. Only complaint was housekeeping (sorry). Our room only got cleaned once during our week-long stay, despite being out of the room most of the time and having no DND signs up. One day, we went on an excursion from 6 am to 6 pm without cleaning. Also, turndown service was at 930 pm, which is late. I am sure we could have requested an earlier time. Hotel was sometimes loud in the room, but just played some white noise. Food was good and service was good. Resort was clean and well-maintained. Read less
Image of the Tripadvisor rating 5 star resort

Jul 20, 2025 Jeremiah W

Iactually never paid for a resort before, so this experience was new to me—and I’ve got to say, Hector Acosta made it exceptional. He really gave us the 411 and was incredibly helpful from the start. Would love to be on again. Appreciate the great service!
Image of the Tripadvisor rating Fabulous holiday

Jul 20, 2025 Alexis H

We had a wonderful 14 night stay at this hotel, the staff really make it. The activity club with angus, uzzie and tiny (can’t remember the rest of the names!) kept the kids happy and were fun and full of energy. The staff around the pool bringing drinks and the drinks trolleys were fab. One pool issue was that towards the end some guests were… Read more
We had a wonderful 14 night stay at this hotel, the staff really make it. The activity club with angus, uzzie and tiny (can’t remember the rest of the names!) kept the kids happy and were fun and full of energy. The staff around the pool bringing drinks and the drinks trolleys were fab. One pool issue was that towards the end some guests were playing their own music which was really annoying, but that’s not the hotels fault, seemed like more American teens were arriving. The infinity pool, they changed to over 15 before we went, but didn’t enforce. I would say if this became adult only there wouldn’t be enough pool space for families at all so check before booking. Overall, the hotel was spotless, we absolutely loved the food- apart from the Mexican restaurant ironically- food was quite bland there. But the staff definitely made it, they were kind and helpful and made the stay feel special. The head waiters and the staff who greet you at the buffet (sorry, can’t remember names though they remembered ours amazingly) were really good at customer service, as were the concierges. The gardens around the hotel were also beautiful. The sea had a terrible seaweed problem however the beach bar was great. I wouldn’t hesitate to book, but I would avoid peak school / college holiday season. Read less
Image of the Tripadvisor rating Amazing and Patient Customer Service

Jul 19, 2025 Katrina A Stirling, Canada

Enjoyed everything from food to service. Ceasar, head of the entertainment was never too busy to chat and answer my family's many (daily) questions about the resort and Puerto Morelos. Customer service like this will definitely keep us coming back!
Image of the Tripadvisor rating Family Fun!

Jul 19, 2025 Jody S

This was my 2nd time visiting this resort. First time was over Christmas and 2nd time was the end of June for a week. Both times were outstanding! My kids are 6 and 9 and absolutely loved the kids club! Laura, Mar and Tamara do a fantastic job! Was nice that they could stay there for dinner and my husband and I could have a romantic dinner… Read more
This was my 2nd time visiting this resort. First time was over Christmas and 2nd time was the end of June for a week. Both times were outstanding! My kids are 6 and 9 and absolutely loved the kids club! Laura, Mar and Tamara do a fantastic job! Was nice that they could stay there for dinner and my husband and I could have a romantic dinner alone. Cesar, and his team of entertainers, Angie, Jonathan and Oozie are amazing! They are funny and kept us busy! We remember cesar from December and he is so passionate about his team and his work. He’s always there and is very attentive! If you need anything, he’s your guy! Food and drinks were plentiful! Oceana and Patio were my favs! There’s always something for the kids to order too! My fav drinks were the pink mojitos and a mango drink, can’t remember the name and my kids loved ordering blue lagoons and superman drinks or virgin piña colada’s! Rooms were spacious and was nice to relax on the balcony! Beach had sargassum when we were there in June but we knew that going in, as I know it’s a seasonal thing. When we were there in December, there was zero sargassum and nothing but blue water. Overall, we will definitely return for our next visit! Read less