Amazing
Aug 10, 2025 Laila F
I had a beautiful encounter with Theresa , Natalay and Carmen.
Beautiful. Would recommend!! Not only was it a wonderful scenery it was quiet and fun
Dreams Riviera Cancun Resort & Spa
Puerto Morelos, Mexico
The hotel
Amenities
- Golf
- Scuba Diving
- Snorkelling
- Babysitting service
- Kids Club
- Families
- Honeymoon
- Wedding
- Bar
- Evening Entertainment
- Internet Access
- Laundry Service
Where is it
Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.Hotel information
486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.
Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.
Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.
Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.
Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.
Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.
Preferred Club Privileges:
Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.
- Personalised check-in and check-out with concierge service
- Complimentary access to hydrotherapy spa once during stay
- Private beach section with waiter service
- Preferred status and amenities
- Access to private lounge
- Complimentary computer access in private lounge
- Upgraded mini-bar service
- Pillow menu
- Upgraded luxury bath amenities
- Daily à la carte breakfast at Seaside Grill
- Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
- Complimentary newspaper in suite daily (English and Spanish)
- New complimentary beach beds
- Priority on reserving Chef's Garden cooking classes and wine tasting
Rating summary
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Location
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Sleep Quality
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Rooms
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Service
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Value
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Cleanliness
Amazing
Great family holiday resort, staff are amazing, spa is super relaxing
Aug 10, 2025 SvdB69 Baughurst, United Kingdom
On arriving it was a bit disappointing as no-one was there to greet us as a couple in front got all the attention. Paid for preferred and didn’t receive any of the welcome or checking experience. Waited for 20 minutes to check in as only 1 person serving the preferred guests.
Room was lovely, clean. We had swim up pool over looking main pool.…
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On arriving it was a bit disappointing as no-one was there to greet us as a couple in front got all the attention. Paid for preferred and didn’t receive any of the welcome or checking experience. Waited for 20 minutes to check in as only 1 person serving the preferred guests.
Room was lovely, clean. We had swim up pool over looking main pool. Great location, no complaints apart from our room didn’t get cleaned/serviced for 2 days. Mini bar didn’t get restocked. We ran out of toilet paper. Only reason it was cleaned/serviced was because I phoned and asked. Dissatisfied with paying for preferred and the room didn’t get stocked/cleaned all the time.
Staff are amazing:
Esequiel waiter portofino restaurant very knowledgeable and super friendly.
Andy and Martin looked after us so well every breakfast. They are so lovely.
Vincenti at the pool kept us hydrated and smiling all day. Never ever did he stop, always making sure we were okay.
Uzie and Kevin in the entertainment crew. They didn’t stop making us laugh, including everyone and making our holiday special. Want to thank all the staff for making this holiday.
The grounds are kept tidy all the time and they try and stay onto of the seaweed.
Entertaining at night is okay, a bit hit and miss with the shows. We loved the popworld and fireshow.
Lots of food to choose from but I must say the main buffet the food was nearly always cold. We went as soon as opened so it should of been fresh and hot but wasn’t. Mostly had room service as it was easier and fresher.
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Nice vacation
Aug 10, 2025 Dawn T
Relaxing vacation. Nice resort. More for families than an all adult vacation. Only enforced adult only pool after an incident. Ocean view rooms are lovely. Staff was so nice, personable, and accommodating. Especially the activity staff (Tony) and pool servers (Israel). Food was average, but as expected at an all inclusive resort.
5 star service but not food
Aug 9, 2025 Bigshow915
So let me preface this review with this: I visited with wife and 2 daughters. I'd been to cancun 2x before. We stayed in two diff rooms for this trip (preferred partial ocean view, and preferred with plunge pool)
Pros-
The preferred club lounge/bar was nice to have. Easy access to drinks/snacks and rarely more then a few ppl ever there.…
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So let me preface this review with this: I visited with wife and 2 daughters. I'd been to cancun 2x before. We stayed in two diff rooms for this trip (preferred partial ocean view, and preferred with plunge pool)
Pros-
The preferred club lounge/bar was nice to have. Easy access to drinks/snacks and rarely more then a few ppl ever there.
Highly recommend a preferred room with plunge pool. We did it for 3/5 nights and it made the vacation so much better. The pool actually looks larger in person then in the photo.
Service was excellent. We had 2 issues in the first room but they fixed them FAST once reported.
Room service was impressive. Used it only once but was surprised how fast it came and quality compared to restaurants.
Pelican tours next door although not part of the hotel. Highly recommended! Michael was such a pleasure to work with and prices super reasonable.
Lastly I want to shout out or make sure these Dreams employees get kudos for going above and beyond (Wilbert from preferred lounge bar, Alejandro waiter from the pool area, and Antonio from Barracuda bar, )
Cons- 75% of dining options; Went to Italian and Mexican specialty restaurants and both were mediocre. The buffet and room service were acceptable. We were disappointed with the preferred restaurant by the pools especially. We don't usually stay at 5 star restaurants so it's not like we had super high expectations for food either. This is really my only con but it's a big one imo.
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Didn’t meet “Secrets/Dreams” expectations
Aug 9, 2025 Alyssa C
We stayed for 4 nights and 5 days.
Food was sub par at all restaurants. Italian gets “busy” quick. French rest extra charge and no kids allowed. Kids club was great, felt confident leaving my kid there. The staff at the resort is extremely accommodating and so nice! UZIEL AND ANTONIO AND JONATHAN were EVERYTHING!! So accommodating and informative…
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We stayed for 4 nights and 5 days.
Food was sub par at all restaurants. Italian gets “busy” quick. French rest extra charge and no kids allowed. Kids club was great, felt confident leaving my kid there. The staff at the resort is extremely accommodating and so nice! UZIEL AND ANTONIO AND JONATHAN were EVERYTHING!! So accommodating and informative and caring to our every need.
Room was a room, nice and clean, turndown was fine. Resort was pretty lots of photo ops, beach was ok, lots of seaweed first couple of days but that’s expected on Mexico beaches closer to the gulf. Spa was alright, again staff is very very nice and accommodating. Liquor is all average type, no top shelf. Restaurants times were kind of meh lunch opens at 12:30 and dinner is at 6:30, buffet opens at 7am if you have an early transfer kinda hard to enjoy a good breakfast before travel. The outdoor snack bar was good pizza was fire burgers and hot dogs and fish tacos! If you are used to 5 star hotels like Secrets, this one fell short on overall Secrets/Dreams expectations. I cannot stress enough the staff!
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