Dreams Riviera Cancun Resort & Spa

Puerto Morelos, Mexico

Star rating

Premium Deluxe Tropical and Garden View Room
Premium Deluxe Ocean View Room
Spa
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Preferred Club and Premium Deluxe Bathroom
Rendezvous Lobby Bar
El Patio Restaurant
Desire bar terrace
Desire Music Lounge
World Café
Himitsu
Portofino
Oceana
Seaside Grill
Lobby
Coco Cafe, Dreams Riviera Cancun, Mexico
Premium Deluxe with Plunge Pool Rooms
Preferred Club Lounge
Explorer's Club Toddlers Area
Preferred Club Ocean Front Honeymoon Suite
Spa
Premium Deluxe Tropical and Garden View Room
Premium Deluxe Ocean View Room
Spa
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Preferred Club and Premium Deluxe Bathroom
Rendezvous Lobby Bar
El Patio Restaurant
Desire bar terrace
Desire Music Lounge
World Café
Himitsu
Portofino
Oceana
Seaside Grill
Lobby
Coco Cafe, Dreams Riviera Cancun, Mexico
Premium Deluxe with Plunge Pool Rooms
Preferred Club Lounge
Explorer's Club Toddlers Area
Preferred Club Ocean Front Honeymoon Suite
Spa

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, the family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine),Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (poolside restaurant serving seafood cuisine), Seaside Grill (grilled favourites, open for lunch and dinner, plus breakfast for Preferred Club guests only), World Café (international buffet), Coco Café (coffee and snack bar) and Barefoot Grill (casual beachside fare). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Daily activities schedule. Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool with a small splash park and slides. 2 outdoor whirlpools. Poolside cabanas*. Fitness centre. Dreams Spa* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Discounted green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8707)
  • Very good (2705)
  • Average (1074)
  • Poor (471)
  • Terrible (393)
Image of the Tripadvisor rating THE GREATEST EXPERIENCE!

Jun 9, 2025 anetter2992

I went with my family and we all had the most amazing experience we could have ever imagined. The staff was incredible. From the moment we met him, Eduardo Rizo was exceptionally attentive. He clearly has a true passion for his work, he always tried to make us feel so special. He prepared for us a delicious Mayan coffee. On our last night he… Read more
I went with my family and we all had the most amazing experience we could have ever imagined. The staff was incredible. From the moment we met him, Eduardo Rizo was exceptionally attentive. He clearly has a true passion for his work, he always tried to make us feel so special. He prepared for us a delicious Mayan coffee. On our last night he gave us dessert to say goodbye, those are the kind of details you never forget. He always had a warm smile on his face, which truly reflect his love and passion for what he does. On the coffee shop (Coco Cafe) Jovani and Sheila were also wonderful. Jovani made excellent coffee and his latte art was amazing. Itzel was our concierge and she took great care of us throughout our stay. Teresa, our spa therapist, was incredibly patient and calm, she was fantastic. Israel at the pool, was also is great, always kind and helpful. Clemencia was our housekeeper and left our room spotless, I don’t remember the name of the housekeeper of the night, but also the amenities she left were also a very nice touch. Overall, almost all the staff member we interacted with were friendly and welcoming . The entertainment team gave us such a warm and thoughtful farewell, it was truly the best we could have asked for. The only downside was some noise during our first night, but everything was perfectly quiet after that. Hope to be back soon! Read less
Image of the Tripadvisor rating Dreaming of going back to Dreams

Jun 9, 2025 Comealongwithmee New York City, New York

Excellent resort! Highly recommend! Huge shout-outs to: Cesar and the E-Team: Kevin, Jonathon, Giovanna, Antonio, Uzzy, Hector, Karla, Mauricio et al for their energy, enthusiasm, and professionalism. They brought out mats, water, and towels for my 9 AM and 10 AM yoga classes which I taught poolside each morning; the students appreciated it. Loved… Read more
Excellent resort! Highly recommend! Huge shout-outs to: Cesar and the E-Team: Kevin, Jonathon, Giovanna, Antonio, Uzzy, Hector, Karla, Mauricio et al for their energy, enthusiasm, and professionalism. They brought out mats, water, and towels for my 9 AM and 10 AM yoga classes which I taught poolside each morning; the students appreciated it. Loved the 11 AM Spanish classes , woven bracelets workshop, and creating a macramé plant holder with this team. Martin for elegant service in the hotel lobby. Samuel for deeply relaxing massages at the Spa. Vicente for serving delicious poolside drinks with a smile and a story. Enrique's jovial recommendations at the Seaside Grill. Juliana's patience and hard work at the T-shirt palapa. Juan's kind assistance at reception. Raphael's assistance at Amstar. Carlos' attentive service in Portofino restaurant. Eduardo's excellent timing at Bordeaux. The fun crew at the Tappanyaki restaurant. The nightly light and cultural shows are amazing!! Super wedding destination and family resort. Food is fresh, plentiful, and varied. Can't wait to return! Hasta la proxima! Read less
Image of the Tripadvisor rating The Entertainment team is great!

Jun 9, 2025 Roberto G

Can't say enough great things about Jonathan from the Entertainment team. He was fun, outgoing, energetic, and made the trip so much fun. Also special shoutout to Uzzie and Angie from Entertainment. They were great and brought so much to the trip.
Image of the Tripadvisor rating Nice stay at Dreams Resort

Jun 9, 2025 Michael E

The Dreams Resorts and Spa brand is one of the best all inclusive resorts to stay at. Weddings on the ocean side went really late and were very loud, be careful if you are looking to get sleep at a decent time during events, not happening. We did enjoy the hotel very much and had a great time. Everything was well maintained and very clean. We… Read more
The Dreams Resorts and Spa brand is one of the best all inclusive resorts to stay at. Weddings on the ocean side went really late and were very loud, be careful if you are looking to get sleep at a decent time during events, not happening. We did enjoy the hotel very much and had a great time. Everything was well maintained and very clean. We would definitely go back. Read less
Image of the Tripadvisor rating Personal review resort and a review of a member of this resort

Jun 9, 2025 Lynnette M

We visited this resort in 2021 and really enjoyed it. We recently came back in June 2025 and it has changed extremely cabanas in front of main pool block the whole front of the pool so it makes it difficult to get around all the people standing in the way to get to the pool steps.I am an unlimited vacation club member, but this review is my… Read more
We visited this resort in 2021 and really enjoyed it. We recently came back in June 2025 and it has changed extremely cabanas in front of main pool block the whole front of the pool so it makes it difficult to get around all the people standing in the way to get to the pool steps.I am an unlimited vacation club member, but this review is my opinion as a person not my opinion as a member on arrival greeting was very well. Room was ready in a timely manner. Food is ok nothing WOW. The beach has a ton of seaweed on it. They are not trying to really clean it up. Seems it would be like a nice family resort the kids activities look pretty decent. There is really no need to upgrade to preferred. They do not check at the preferred bar or anything. The only thing you pretty much would get is a restaurant for lunch and breakfast and a little lounge. Chair game here is real around the pool so get up early.. Now I will go into my review as a member like I said greeting when we first arrived was good. Room was ready in a timely manner. We did get an upgrade from tropical view to partial ocean view. I guess you could say this resort is very loud in the evening pretty much whatever room you have had to call unlimited vacation club quite a few times and also the hotel Concierge to get extra pillows. It took three days to get a banner and some Pringles and M&Ms because the little things to us do matter. We never did get our mini bar. Restocked asked a couple times never received any liquor in the room as platinum members I’m pretty sure we are supposed to get liquor in our room a bottle of wine, fruit plate something I receive nothing. Also do not go by the app for restaurants being open as Bordeaux said it is only closed on Wednesdays and it was closed on Friday and on Sunday.We were asked to go to breakfast with them to see if we would upgrade our membership that they would give us 200 leisure cash and also $200 towards massages turns out we only received 200 leisure cash and they were going to charge us 249 for massages. I think maybe there was a communication problem but I was not paying the extra $200 so no massages. Needless to say we did not upgrade to a higher level membership because why would we if we can’t even get the little things in life at a platinum level . If anybody would want to join the unlimited vacation club, I would tell them not to. the membership is a rip off. Especially since Hyatt has taken over. You spend a lot of money for certain things and unlimited vacation club reps and resort concierge see our people just as normal people at the resort. It really is a shame. Our future will not hold a return visit back to this resort.. Read less