Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, and nestled along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping five gourmet a la carte restaurants, but don't feel the pressure - 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! There are standout facilities for adults and kids alike; the Dreams Spa offers seven treatment rooms, a hydrotherapy circuit with sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area. And whilst you're there, time flies for the kids at the Explorer's Club with board games and video games to keep them busy, sandcastle contests and arts and crafts. But the best part is you can enjoy the splash park and the towering water slids all together - because who doesn't love a little thrill in between relaxing! If it's just the two of you, we recommend opting for an Indigo Preferred Club room for those added luxurious benefits!
Amenities
Kayaking
Sailing
Scuba Diving
Snorkelling
Tennis
Windsurfing
Babysitting service
Kids Club
Honeymoon
Wedding
Bar
Internet Access
Where is it
On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.
Hotel information
568 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi, clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee/tea maker, bathroom with shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board.
Deluxe Junior Suite Tropical View Rooms sleeping maximum 3 adults and 1 child (up to 12 years), or 2 adults and 2 children (up to 12 years).
All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.
Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Room upgrades
Family Junior Suite Tropical View are made up of 2 adjoining Junior Suite Tropical View, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Family Junior Suite Tropical View are 2 adjoining Preferred Club Junior Suites, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Tropical View have preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Beach Front Swim Out have direct swim-out access to a semi-private pool, beachfront views, and preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years).
Preferred Club Master Suite Ocean Front have a separate living room, a large balcony with ocean views, and preferred club benefits, with 1 king-size bed and sofa bed, sleeping maximum 2 adults and 1 child (up to 12 years).
Preferred Club Master Suite Beach Front Swim Out are as above, but on the ground floor with direct access to a semi-private swim-out pool, and beachfront views.
Preferred Club room types include the following benefits:
Personalised check-in and checkout with concierge service
Preferred status and amenities
Access to private lounge and adults-only pool, featuring Bali beds
Pool concierge and bar service
Upgraded mini-bar service and room service menu
Pillow menu
Upgraded luxury bath amenities
Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
Complimentary newspaper in suite daily (English and Spanish)
Complimentary computer access in private lounge
Access to Cibu restaurant for breakfast.
Enhanced Preferred Club section - Indigo
Featuring 70 beachfront suites and include the following benefits:
Dedicated Preferred Club lounge
Adults-only rooftop pool
Sky Bar rooftop swim-up bar
Exclusive access to Seaside Grill
Gohan rooftop sushi bar
Plus access to all other Preferred Club amenities throughout the resort.
10 reservation-free restaurants (including 5 à la carte, a buffet, a grill and a café): World Café (breakfast, lunch and dinner, International themed buffet). Portofino (dinner. Italian). Himitsu (dinner, Asian cuisine including Teppanyaki). El Patio (dinner, Mexican). Coco Café (snack bar). Bordeaux (dinner, French). Bluewater Grill (breakfast*, lunch and dinner, fine cuts and seafood and fish specialties. *Breakfast is available to Preferred Club and Preferred Club Indigo guests). Barefoot Grill (casual grilled favourites served poolside during lunch). Barracuda beach bar. Rendezvous lobby bar. Revive (smoothie and juice bar). Scores sports bar (adults only after 9:00pm). Sugar Reef (swim-up bar). The Reef (Preferred Club only pool bar, adults-only). Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). Wine cellar*. 24-hour room service.
Preferred Club- Indigo
- Exclusive access to Seaside Grill restaurant serving à la carte grilled specialties
- Gohan sushi bar, open for lunch and dinner
- Sky Bar.
Themed nights. Air-conditioned theatre. Live nightly entertainment. Big screen movies on the beach.
5 pools, including an Indigo Preferred Club adults-only pool, and a children's wading pool. Adults-only Preferred Club rooftop pool. Family waterpark with waterslides. Dreams Spa* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre with yoga room. Water sports including kayaking, catamaran, snorkelling*, as well as water volleyball and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Tennis. Ping-pong. Board games. Yoga. Big screen with films on the beach. Water aerobics. Beach volleyball and beach football. Euro-bungee. Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner, with a splash park and toddler pool, and activity schedule. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Babysitting service*. Laundry service*. Boutique stores* (including souvenirs and newspapers). Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout.
Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Please note: child ages at this property are up to and including 12 years.
Please note: All taxes are included.
Based on 15145 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (9808)
Very good (3091)
Average (1299)
Poor (501)
Terrible (448)
Going down hill from last year
Aug 31, 2025Marek T
Staff amazing. Entertainment team great( Abraham,Tony. Hannah, Omar, Sergio and Victor. Buffet waiters very good. Waiters at the pool work very hard.(Felix and Gabriella). Food mediocre at best. Hyatt main goal is upsell. Cabanas last year 65 this year 145. The free Cabanas last year 65 this year. No specialty food at the pool this year. Also the…
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Staff amazing. Entertainment team great( Abraham,Tony. Hannah, Omar, Sergio and Victor. Buffet waiters very good. Waiters at the pool work very hard.(Felix and Gabriella). Food mediocre at best. Hyatt main goal is upsell. Cabanas last year 65 this year 145. The free Cabanas last year 65 this year. No specialty food at the pool this year. Also the drinks cart at the pool that was free last year is an upcharge this year. Coco Cafe staff is great.
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:)
Aug 31, 2025Compass38354851275New York City, New York
This was our 5th visit to this hotel and this year we are disappointed with Hyatt. You go for quantity, not quality. The people who work there really try very hard. The ladies who prepare the coffee are great. The waiters at the breakfast buffet Archi, Pedro, and Sergio Huerta are amazing. The best waiters at the pool were Gabriela and Feliciano.…
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This was our 5th visit to this hotel and this year we are disappointed with Hyatt. You go for quantity, not quality. The people who work there really try very hard. The ladies who prepare the coffee are great. The waiters at the breakfast buffet Archi, Pedro, and Sergio Huerta are amazing. The best waiters at the pool were Gabriela and Feliciano. The most important are the ones who run all the games and fun activities. You are amazing Sergio, Tony, Abraham,
Hannah, Omar, and Victor. Without you, it would be boring.
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Wonderful trip
Aug 30, 2025Fiona R
Please don't be put off by negative reviews! We're checking out of this lovely resort after a 10 night stay and had a brilliant time. We stayed in a Preferred Indigo villa and the accommodation was beautiful, very spacious with brilliant air con and spotlessly clean.
The staff were extremely friendly and helpful. Special recognition for Adrian…
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Please don't be put off by negative reviews! We're checking out of this lovely resort after a 10 night stay and had a brilliant time. We stayed in a Preferred Indigo villa and the accommodation was beautiful, very spacious with brilliant air con and spotlessly clean.
The staff were extremely friendly and helpful. Special recognition for Adrian our concierge, Gabi in the jewellery shop and Tony from the entertainment team as well as the bar guys in the Sugar Reef pool bar and all the restaurant staff.
We found the choice in the World Cafe buffet to be really good every day but also enjoyed mixing things up with the a la carte restaurants which have a great selection, especially the sushi bar at the Asian restaurant. Our favourites were the Bluewater grill for breakfast and lunch, and El Patio the Mexican restaurant for dinner. Food was always fresh and the extras available for the kids at the smoothie bar were very welcome.
We loved having access to the air con and bar at the preferred club lounge, and enjoyed pre dinner drinks there most nights. Entertainment in the evening was good fun and the roof top pool was amazing.
We knew about the seaweed problem limiting access to the beach before we came but it really wasn't an issue. The smell isn't at all bad and the main pool is huge with plenty of sun beds, including ones that are built in to the pool itself. We did a day trip to Isla Mujeres and enjoyed sea and snorkeling there, plus a trip to Chichen Itza all organised with Amstar, who were great.
All in all, a fantastic holiday.
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End of Summer fun
Aug 30, 2025SukhiLiddarMilton, Canada
It was a fun back to school vacation for my kids, and we all loved it! Staff was kind, food was amazing, and we all had an amazing time. I liked how they helped with dietary restrictions, and their night entertainment was great! I was able to attend the guacamole class hosted by Tony. We enjoyed how the whole day was packed with a lot of different…
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It was a fun back to school vacation for my kids, and we all loved it! Staff was kind, food was amazing, and we all had an amazing time. I liked how they helped with dietary restrictions, and their night entertainment was great! I was able to attend the guacamole class hosted by Tony. We enjoyed how the whole day was packed with a lot of different activities for the whole family. They were well aware of the seaweed situation but made sure their guests had the best time.
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Amazing Back to School vacation
Aug 30, 2025SUKHDEEP L
Besides the seaweed on the beach, absolutely amazing trip! My kids came with with fun memories and full tummys, we had so much fun and enjoyed all the night entertainment. The staff was very accommodating with any one that had dietary restrictions.
Going down hill from last year
