Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, and nestled along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping five gourmet a la carte restaurants, but don't feel the pressure - 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! There are standout facilities for adults and kids alike; the Dreams Spa offers seven treatment rooms, a hydrotherapy circuit with sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area. And whilst you're there, time flies for the kids at the Explorer's Club with board games and video games to keep them busy, sandcastle contests and arts and crafts. But the best part is you can enjoy the splash park and the towering water slids all together - because who doesn't love a little thrill in between relaxing! If it's just the two of you, we recommend opting for an Indigo Preferred Club room for those added luxurious benefits!
Amenities
Kayaking
Sailing
Scuba Diving
Snorkelling
Tennis
Windsurfing
Babysitting service
Kids Club
Honeymoon
Wedding
Bar
Internet Access
Where is it
On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.
Hotel information
568 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi, clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee/tea maker, bathroom with shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board.
Deluxe Junior Suite Tropical View Rooms sleeping maximum 3 adults and 1 child (up to 12 years), or 2 adults and 2 children (up to 12 years).
All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.
Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Room upgrades
Family Junior Suite Tropical View are made up of 2 adjoining Junior Suite Tropical View, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Family Junior Suite Tropical View are 2 adjoining Preferred Club Junior Suites, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Tropical View have preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Beach Front Swim Out have direct swim-out access to a semi-private pool, beachfront views, and preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years).
Preferred Club Master Suite Ocean Front have a separate living room, a large balcony with ocean views, and preferred club benefits, with 1 king-size bed and sofa bed, sleeping maximum 2 adults and 1 child (up to 12 years).
Preferred Club Master Suite Beach Front Swim Out are as above, but on the ground floor with direct access to a semi-private swim-out pool, and beachfront views.
Preferred Club room types include the following benefits:
Personalised check-in and checkout with concierge service
Preferred status and amenities
Access to private lounge and adults-only pool, featuring Bali beds
Pool concierge and bar service
Upgraded mini-bar service and room service menu
Pillow menu
Upgraded luxury bath amenities
Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
Complimentary newspaper in suite daily (English and Spanish)
Complimentary computer access in private lounge
Access to Cibu restaurant for breakfast.
Enhanced Preferred Club section - Indigo
Featuring 70 beachfront suites and include the following benefits:
Dedicated Preferred Club lounge
Adults-only rooftop pool
Sky Bar rooftop swim-up bar
Exclusive access to Seaside Grill
Gohan rooftop sushi bar
Plus access to all other Preferred Club amenities throughout the resort.
10 reservation-free restaurants (including 5 à la carte, a buffet, a grill and a café): World Café (breakfast, lunch and dinner, International themed buffet). Portofino (dinner. Italian). Himitsu (dinner, Asian cuisine including Teppanyaki). El Patio (dinner, Mexican). Coco Café (snack bar). Bordeaux (dinner, French). Bluewater Grill (breakfast*, lunch and dinner, fine cuts and seafood and fish specialties. *Breakfast is available to Preferred Club and Preferred Club Indigo guests). Barefoot Grill (casual grilled favourites served poolside during lunch). Barracuda beach bar. Rendezvous lobby bar. Revive (smoothie and juice bar). Scores sports bar (adults only after 9:00pm). Sugar Reef (swim-up bar). The Reef (Preferred Club only pool bar, adults-only). Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). Wine cellar*. 24-hour room service.
Preferred Club- Indigo
- Exclusive access to Seaside Grill restaurant serving à la carte grilled specialties
- Gohan sushi bar, open for lunch and dinner
- Sky Bar.
Themed nights. Air-conditioned theatre. Live nightly entertainment. Big screen movies on the beach.
5 pools, including an Indigo Preferred Club adults-only pool, and a children's wading pool. Adults-only Preferred Club rooftop pool. Family waterpark with waterslides. Dreams Spa* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre with yoga room. Water sports including kayaking, catamaran, snorkelling*, as well as water volleyball and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Tennis. Ping-pong. Board games. Yoga. Big screen with films on the beach. Water aerobics. Beach volleyball and beach football. Euro-bungee. Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner, with a splash park and toddler pool, and activity schedule. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Babysitting service*. Laundry service*. Boutique stores* (including souvenirs and newspapers). Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout.
Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Please note: child ages at this property are up to and including 12 years.
Please note: All taxes are included.
Based on 14824 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (9612)
Very good (3050)
Average (1262)
Poor (478)
Terrible (425)
5 stars⭐️⭐️
Jun 10, 2025Cian E
5 Stars ⭐⭐⭐⭐⭐
We had such a fantastic time thanks to the amazing entertainment team at the hotel! A huge shoutout to Mar, Daniela, Abraham, Joe, and Monica — they were absolutely lovely from the moment we arrived. Their energy, friendliness, and enthusiasm made every activity so much fun, especially the volleyball games, which quickly became the…
Read more
5 Stars ⭐⭐⭐⭐⭐
We had such a fantastic time thanks to the amazing entertainment team at the hotel! A huge shoutout to Mar, Daniela, Abraham, Joe, and Monica — they were absolutely lovely from the moment we arrived. Their energy, friendliness, and enthusiasm made every activity so much fun, especially the volleyball games, which quickly became the highlight of our stay!
They created such a welcoming and upbeat atmosphere every day, always encouraging everyone to join in while never being pushy. It really felt like they loved what they do, and it made all the difference. Whether we were playing games or just chatting by the pool, they made us feel part of the fun.
Thank you all for making our trip so memorable — we’re already looking forward to coming back!
Read less
Great Service
Jun 10, 2025723mistyf
Karina is AWESOME! You will want for nothing! She remembered my drink of choice every day and surprised me with them and kept them coming!! LOVE HER!! You will not be disappointed in the resort or the service here. Karina and Dania took great care of os!!!
Amazing!
Jun 10, 2025Landry H
Amazing Staff. Karina, Dania, and Daniel Lopez were on top of everything. They had drinks ready and waiting as soon as everybody was off the dance floor. They were fun and a part of the party the whole time! 10/10 would do again if this was the staff!
Best Family Holiday Ever ❤️
Jun 10, 2025Sydney R
Ahhh I can't believe it's taking me so long to write this review!! On Thursday, 08 May 2025 to Sunday, 18 May 2025 me and my family had a wonderful stay and experience at Dreams Sapphire Resort and Spa. It was truly the best holiday I had with my family. The staff were so lovely, sweet and kind.
I want to give a huge shoutout to Hannia, Abraham,…
Read more
Ahhh I can't believe it's taking me so long to write this review!! On Thursday, 08 May 2025 to Sunday, 18 May 2025 me and my family had a wonderful stay and experience at Dreams Sapphire Resort and Spa. It was truly the best holiday I had with my family. The staff were so lovely, sweet and kind.
I want to give a huge shoutout to Hannia, Abraham, Dani, Monica and Tony for making my experience far more memorable. It made me so happy taking part in all of the activities - You guys helped me boost my confidence, and for that I will always be grateful ❤️ It was lovely meeting you guys, I miss you guys so much 🫶
If you are going to visit Cancun I would highly recommend staying at Dreams Sapphire Resort and Spa with new activities every day, delicious food and drinks, amazing hotel rooms and the best entertainment staff, you, your family and friends will never be bored.
Read less
Indigo, 10 out of 10
Jun 10, 2025Road32374129106Syracuse, Indiana
We stayed at Dreams Sapphire Indigo. Beautiful rooms and rooftop pool and bar!
Santos and Victor were awesome..they took very good care of us!! Victor was very detailed oriented and polite...Santos would mix up anything that we asked...we had a great time. 10 out of 10!!
5 stars⭐️⭐️
