Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, and nestled along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping five gourmet a la carte restaurants, but don't feel the pressure - 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! There are standout facilities for adults and kids alike; the Dreams Spa offers seven treatment rooms, a hydrotherapy circuit with sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area. And whilst you're there, time flies for the kids at the Explorer's Club with board games and video games to keep them busy, sandcastle contests and arts and crafts. But the best part is you can enjoy the splash park and the towering water slids all together - because who doesn't love a little thrill in between relaxing! If it's just the two of you, we recommend opting for an Indigo Preferred Club room for those added luxurious benefits!
Amenities
Kayaking
Sailing
Scuba Diving
Snorkelling
Tennis
Windsurfing
Babysitting service
Kids Club
Honeymoon
Wedding
Bar
Internet Access
Where is it
On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.
Hotel information
568 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi, clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee/tea maker, bathroom with shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board.
Deluxe Junior Suite Tropical View Rooms sleeping maximum 3 adults and 1 child (up to 12 years), or 2 adults and 2 children (up to 12 years).
All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.
Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).
Room upgrades
Family Junior Suite Tropical View are made up of 2 adjoining Junior Suite Tropical View, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Family Junior Suite Tropical View are 2 adjoining Preferred Club Junior Suites, with 1 king-size bed and 2 double beds, sleeping maximum 4 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Tropical View have preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).
Preferred Club Junior Suite Beach Front Swim Out have direct swim-out access to a semi-private pool, beachfront views, and preferred club benefits, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years).
Preferred Club Master Suite Ocean Front have a separate living room, a large balcony with ocean views, and preferred club benefits, with 1 king-size bed and sofa bed, sleeping maximum 2 adults and 1 child (up to 12 years).
Preferred Club Master Suite Beach Front Swim Out are as above, but on the ground floor with direct access to a semi-private swim-out pool, and beachfront views.
Preferred Club room types include the following benefits:
Personalised check-in and checkout with concierge service
Preferred status and amenities
Access to private lounge and adults-only pool, featuring Bali beds
Pool concierge and bar service
Upgraded mini-bar service and room service menu
Pillow menu
Upgraded luxury bath amenities
Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
Complimentary newspaper in suite daily (English and Spanish)
Complimentary computer access in private lounge
Access to Cibu restaurant for breakfast.
Enhanced Preferred Club section - Indigo
Featuring 70 beachfront suites and include the following benefits:
Dedicated Preferred Club lounge
Adults-only rooftop pool
Sky Bar rooftop swim-up bar
Exclusive access to Seaside Grill
Gohan rooftop sushi bar
Plus access to all other Preferred Club amenities throughout the resort.
10 reservation-free restaurants (including 5 à la carte, a buffet, a grill and a café): World Café (breakfast, lunch and dinner, International themed buffet). Portofino (dinner. Italian). Himitsu (dinner, Asian cuisine including Teppanyaki). El Patio (dinner, Mexican). Coco Café (snack bar). Bordeaux (dinner, French). Bluewater Grill (breakfast*, lunch and dinner, fine cuts and seafood and fish specialties. *Breakfast is available to Preferred Club and Preferred Club Indigo guests). Barefoot Grill (casual grilled favourites served poolside during lunch). Barracuda beach bar. Rendezvous lobby bar. Revive (smoothie and juice bar). Scores sports bar (adults only after 9:00pm). Sugar Reef (swim-up bar). The Reef (Preferred Club only pool bar, adults-only). Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply). Wine cellar*. 24-hour room service.
Preferred Club- Indigo
- Exclusive access to Seaside Grill restaurant serving à la carte grilled specialties
- Gohan sushi bar, open for lunch and dinner
- Sky Bar.
Themed nights. Air-conditioned theatre. Live nightly entertainment. Big screen movies on the beach.
5 pools, including an Indigo Preferred Club adults-only pool, and a children's wading pool. Adults-only Preferred Club rooftop pool. Family waterpark with waterslides. Dreams Spa* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre with yoga room. Water sports including kayaking, catamaran, snorkelling*, as well as water volleyball and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Tennis. Ping-pong. Board games. Yoga. Big screen with films on the beach. Water aerobics. Beach volleyball and beach football. Euro-bungee. Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner, with a splash park and toddler pool, and activity schedule. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).
Babysitting service*. Laundry service*. Boutique stores* (including souvenirs and newspapers). Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout.
Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Please note: child ages at this property are up to and including 12 years.
Please note: All taxes are included.
Based on 14716 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (9525)
Very good (3039)
Average (1258)
Poor (476)
Terrible (420)
Get married here - you won’t regret it
May 20, 2025Neal M
Just got married at this resort. It was beautiful. Didn’t rain once in 7 days. Couple minor issues with the room but they were quick to fix. Will definitely come back. So much to do for kids. One of the best parts about the resort was Marco at the pool bar! He’s a legend. Tell him Timmy Turner sent you. All of the staff are incredibly friendly.…
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Just got married at this resort. It was beautiful. Didn’t rain once in 7 days. Couple minor issues with the room but they were quick to fix. Will definitely come back. So much to do for kids. One of the best parts about the resort was Marco at the pool bar! He’s a legend. Tell him Timmy Turner sent you. All of the staff are incredibly friendly. Would say we had people that weren’t preferred and they said it was a decent walk to some places but have no fear, you can call for the golf cart service to pick you up at any time.
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Five days in paradise
May 20, 2025Joe F
Just got back from the best vacation I’ve ever had, and this resort deserves every single one of these 5 stars. The staff goes above and beyond in every way. Guadalupe, our housekeeper, kept our room spotless and added personal touches that made it feel like home. Marco at the pool bar was an absolute legend—funny, friendly, and made the best…
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Gabriella at the lobby bar was absolutely fantastic!!! Jennry made amazing mango daiquiris! So refreshing Thanks for a wonderful time the hospitality was incredible! This is my second time here same great experience. Spending my week poolside!
Hospitality plus!
May 19, 2025Kara Lea D
Beautiful and hospitable. Great drinks and conversation at the Lobby bar. Gabriela and Jenry you rock! Thank you for the yummy drinks and the wonderful conversation. You are incredible ambassadors for the resort and your country. Thanks again for making this experience one of the best ever!
Not for seniors
May 19, 2025Passenger309375
First of all, let me say this is not a bad resort just not designed for seniors
To begin with we had asked six months in advance for adjoining or close rooms we were told at the front desk. This never happens to accommodate guest rooms are allotted the day of arrival which to us is nonsense in 2025.
We were told at the desk when we checked in…
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First of all, let me say this is not a bad resort just not designed for seniors
To begin with we had asked six months in advance for adjoining or close rooms we were told at the front desk. This never happens to accommodate guest rooms are allotted the day of arrival which to us is nonsense in 2025.
We were told at the desk when we checked in ,myself standing there with my white case . I’m visually impaired and my wife has a respiratory condition so of course they put us in the furthest building not close to our young grandchildren who are five and eight years old
They said they would accommodate my request if we upgraded to prefer, which unfortunately made no sense what do I do with my young grandchildren?
To be transported back at night we had to go ask for someone to drive us back, which was fine but ended up being costly with tipping over the week
Food was quite good. Service was good. Room was good. Well kept very clean.
The other negative and the resort after speaking to other seniors is their restaurant à la carte
They do not take reservations you have to go stand outside the restaurant for at least a half an hour 45 minutes before they open to try and get a table if your whole party is not present, they will not let you in. This is very inconvenient since I have to be a specific hour if not, I would be eating at 8:30 9 o’clock at night and then would be ill .
If they intend on doing this, they need to have more restaurants to à la cart. Tonight is not enough for the size of a resort.
Other issues, most uncomfortable chairs on beach and around the pool at any resort we have ever been to
Also, there have no control over towels. I went every day for the whole week and they never had any towels you can get 20 towels per person if they have them they always said in 10 minutes. One day I waited 45 minutes got upset spoke to a manager and they took me over to the preferred pool area. There were hundreds of towels there .
Our kids had a great time. Pools were great. They like love the beach.
Slide area was great for them but nowhere for us to actually sit very few chairs there
If you have young kids and are very mobile, I would recommend this resort, but as for seniors any senior as limited mobility, this is not the place for you
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Get married here - you won’t regret it
