This was a second stay at Haven for my husband and me (the first was in 2023). We did not opt for the Serenity Club, this time around. Though it has it perks, we did not regret our decision. We hadn't necessarily planned to return to Haven (not for any particular reason, other than we'd been there before), but we were leaving a resort in the Costa Mujeres area and wanted an adults only resort, located fairly close to the airport. On arrival, we were warmly met by our luggage handlers, however, once in the lobby, had a less than friendly welcome from the gentleman at the reception desk. No greeting, no smile, no small talk. He was efficient - to the point of being rude. Had we made a mistake returning? In the end, the answer is "No!" Once past reception, things took a positive turn! The resort has made some additions in the last 3 years. The Serenity Club Check-In has been relocated, and a Lobby Bar/Lounge added in it's place. There's now evening entertainment (bands, duets while we were there) in the lobby, and it's become a "low key", but energetic gathering spot enjoyed by many after dinner. The main (activity) pool has added a daily "house" DJ, there also seemed to be a bit more live entertainment per week, and the addition of a weekly foam party. (Personally, we considered all these changes to be improvements, and feel each enhanced our stay.) Daily aerobics was a hit, for those interested. Volleyball was hit or miss. The entertainment team was polite at recruiting participants, without being pushy. Though we didn't use it, the new workout facility looks very nice. We dined at all restaurants eligible to us, and would rate the food from good to very good, including Mistral (lunch) and Flavours (breakfast and lunch). We would rate the service as excellent across the board. The only lunch spot we didn't enjoy was the grill, by the main pool. We were greeted with a warm smile and friendly small talk every morning by Ricardo, our ever-diligent server at the activity pool. He seemed to sense when our glasses were running low and was great at remembering what we'd previously ordered or, if asked, would suggest something new. Ricardo had a very busy pool section, yet always maintained a pleasant attitude. He's a hard worker; Haven is lucky to have him! Note: Throughout our stay, regardless of which bar our drinks came from, we never felt that they were watered down. We frequented Mocaccino daily (sometimes twice), for coffee/pastries, and appreciated the option of that amenity and the patient baristas. We utilized housekeeping 3 times during our week stay (mainly to replenish towels), and have no complaints with service or cleanliness. Cindy (reception) and Sandra (her supervisor) went above and beyond to get a technical TV issue resolved, late one evening (middle of Olympic games!!!); unexpected, but appreciated! Between the 2 of them, we were also granted a late check-out. Again, so appreciated and great customer service! The buildings could use some upkeep, but it's the incredibly hard workers, delicious food/drinks, and variety of amenities that bring people back. As a couple who travels to MX roughly 3 times per year, it's all of the above that will make us repeat customers (again!) Sidenote: This is a team of workers dedicated to making your vacation the best possible; they deserve to be tipped for their excellent service. We never felt this was something expected, but something their efforts are more than worthy of. Thank you all for a wonderful vacation! We're so happy we chose to return!
