This was our first time staying at The Haven (April 2–9) as a couple, and it absolutely won’t be our last. We were originally recommended this resort by a family member, and now we understand why—we’ll definitely be returning!
We stayed in a non-Serenity partial ocean view room. The room itself was beautiful, the bed was very comfortable, and my partner spent hours enjoying the jacuzzi tub. The temperature only went down to 19°C, and at times the room felt a bit damp, but overall we were very happy with the accommodations.
Pros:
The staff truly made this trip exceptional. You hear people rave about the staff here, and I completely agree—they played a huge role in how enjoyable our stay was.
A special thank you to Diana, who took care of us at the circular pool and lobby bar—she was incredibly kind and personable. Axcel at the lobby bar was also fantastic. The swim-up bartenders were equally amazing—big shout-outs to Eli and Colunga for their great energy and friendliness.
We also want to recognize Zaiaria, our host at the buffet, who remembered us every day. She had such a great sense of humour, and we genuinely looked forward to seeing her each morning and at lunch. The bartenders at the buffet (we unfortunately didn’t catch their names) were also top-notch—drinks were always flowing, and their fun energy created a great atmosphere for both guests and staff.
The food overall was excellent. Honestly, the tacos at the lunch buffet were probably my favourite meal of the trip!
Cons:
The gym is quite small. While this isn’t necessarily the resort’s fault, it’s worth noting if fitness is important to you. There are only a couple sets of dumbbells, a Smith machine, three treadmills, and a few other machines. By around 8:00 a.m., it was usually packed and hard to access equipment.
The beach had a significant amount of seaweed. We were still able to walk over it and get into the ocean, but there was a noticeable smell. Again, not really the hotel’s fault, but something I would have liked to know in advance.
There is no food service at the pool, which was a bit surprising.
And finally—no chicken tenders available at the snack bars or through room service (something I definitely would have wanted to know beforehand!).
