We had an amazing stay at Haven Riviera Cancun for our babymoon and 5th wedding anniversary! We stayed in a Serenity Club Oceanfront Swimout, Room 4001, and absolutely loved the location. It was conveniently situated between the massive main pools and the Circle Pool, with the Serenity pools just a short 5-minute walk along the path.
The swimout was a huge bonus, but we also loved that there were always chairs and cabanas available throughout the day at all of the pools. There was never any stress about finding a spot, which made it so easy to relax. The pools are also open 24/7, and if we hadn’t had the swimout, we definitely would have taken advantage of evening swims. Room 4001 was especially convenient because it was right next to Mistral, making it easy to grab a quick afternoon snack and enjoy it in our swimout between lounging in the sun at the Serenity Pool.
The resort itself is absolutely beautiful, with clean, comfortable rooms, gorgeous grounds, and it even smells amazing throughout the property. The food was fantastic, the drinks and mocktails were great, and the service was consistently fast, friendly, and reliable.
A special thank you to Enrique, our butler, who was incredibly attentive, regularly checking in and making himself available whenever we needed anything. His service was truly exceptional.
One thing that meant so much to me was how thoughtful the staff were about my pregnancy. I had been quite anxious before arriving about accidentally being served alcohol, but it was never a concern once we were there. Carlos and Misael, bartenders at the Serenity Pool, along with Cesar at the Serenity Pool and Allen, our waiter there, were all incredibly careful. They remembered that I was pregnant, made sure my husband’s and my drinks were clearly differentiated, and always confirmed that mine were alcohol-free. It gave me so much peace of mind and allowed me to fully relax and enjoy our babymoon.
We loved the food throughout the resort. Satsu was delicious, Vistas was our favourite lunch spot (a special thank you to Ivan, our waiter at Vistas, for his great service!), and the Flavors Buffet was always fresh and delicious. Morning coffees at Moccacino were perfect, and the artichoke soup at Olios was a highlight.
We’ve been to Mexico many times and always try different resorts, but we would confidently book another vacation at Haven Riviera Cancun. The beautiful resort, amazing food, fantastic drinks, and especially the genuinely thoughtful service made this such a memorable trip! Thank you, Haven!
