Situated just a short drive away from Cancun international airport is the stunning Haven Riviera Cancun Resort and Spa. This adult's only resort comes with all the world class amenities you'd expect from a 5 star hotel and has more activities than you could shake a stick at. Spend your days working up a sweat on the beach volleyball court before spending your evenings learning how to make your favourite cocktails. Dine in one of the five exquisite a la carte restaurants, all of which included in your stay might we add, before ending your evening with a tipple in one of the six bars. Alternatively, dance the night away in Cabaret, Haven Riviera's very own nightclub. This resort is perfect for couples simply looking to getaway or those looking to celebrate those special moments in life.
Amenities
Golf
Kayaking
Tennis
Yoga
Bar
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Where is it
Located on the beach between Cancun and Riviera Maya, just 20 minutes from the international airport.
Hotel information
435 suites across the resort, all have a contemporary design with modern furnishings. All suites include complimentary WiFi, daily stocked mini-bar and a Nespresso machine, in-room safe and a smart tv. Junior Suite Garden View rooms are spacious and feature a furnishes terraced or balcony for enjoying views of the gardens. Rooms have 1 king size bed and sleep a maximum of 2 adults.
All Inclusive of: all meals and drinks in any of the; one market style restaurant, five a la carte restaurants, one coffee bar & pastry shop, three snack bars, six bars, three swim up bars and a daily stocked mini bar in your suite.
Room upgrades
Junior Suite Garden View rooms are spacious and feature a furnished balcony with private whirlpool for enjoying views of the ocean. Rooms have 1 king size bed and sleep a maximum of 2 adults.
Pure® Wellness* Junior Suite Partial Ocean View are spacious and feature a furnished balcony with private whirlpool for enjoying views of the ocean. Rooms have 1 king size bed and sleep a maximum of 2 adults.
Junior Suite Swim-out Garden View/Partial Ocean View rooms feature a fully furnished terrace for you to soak up the sun, as well as a semi private pool accessible from your terrace. Rooms have 1 king size bed and sleep a maximum of 2 adults.
Serenity Club Ocean Front King Bed Junior Suites with unobstructed views of the Caribbean sea, and whirlpool bath on your private balcony. Rooms have 1 king size, sleeping maximum 2 adults.
Exclusive Serenity Club Upgrade (new and exclusive amenities for All Serenity Club Categories, including):
- Stunning suites in an impeccable location with breathtaking views
- Personalised premium mini-bar, restocked daily
- Extended room service menu
- Exclusive check-in and lounge area
- Butler service 7:00am–11:00pm
-Two exclusive, à la carte restaurants, open daily: Vistas (breakfast and lunch) and Tahani (breakfast and gastronomic experience)
- Complimentary green fees at El Tinto golf course at Cancun Country Club (one golf cart included for free on a 3-nights stay or two golf carts included for free on a 5-nights stay)
- Exclusive Serenity Pool with an à la carte lunch service: 12:30pm-5:00pm.
Book
by 31 Aug '25 to receive Free Tequila, Mezcal or Gin Masterclasses between 01 Oct '25 - 31 Mar '26. Terms
and conditions apply. Any applicable offers have been calculated into the
prices shown. Offers may not be combinable. Blackout dates apply.
Cocktail tastings*. Cocktail classes*. Live DJ twice a week. Moons nightclub.
5 swimming pools (2 are exclusively for Serenity guests). Spa*. Fitness centre/gym. Tennis court. Half basketball court. Beach volleyball. Table tennis. Yoga. Cooking class. Kayaking*. Paddle boards*. Complimentary green fees at the nearby Nick Price designed "El Tinto" Golf Club, a short 10-minute drive from the resort.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
* Denotes local charge.
Based on 7388 reviews
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5618)
Very good (1017)
Average (408)
Poor (175)
Terrible (170)
Excellent service at Haven Resort
Aug 27, 2025buttaflyrnPassaic, New Jersey
We dined at Olios tonight and the food was delicious! | highly recommend the red berry salad and cap steak. The steak was flavorful and cooked to perfection. Rafael was our server and he was super knowledgeable and attentive! I would give the food and service 100 stars if I could.
Our housekeeper Lorena was very attentive and thorough. She made…
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We dined at Olios tonight and the food was delicious! | highly recommend the red berry salad and cap steak. The steak was flavorful and cooked to perfection. Rafael was our server and he was super knowledgeable and attentive! I would give the food and service 100 stars if I could.
Our housekeeper Lorena was very attentive and thorough. She made sure that we were well taken care of and always offered extra linens before leaving our room. The turndown service with the aromatherapy scent of our choice added a great touch as well.
Our butler (complimentary with Serenity club) Gabriel (aka Gabo) was excellent throughout our stay. He made sure that we had our dinner reservations set and sent us a daily reminder and activity schedule. Very responsive to any requests that we had via WhatsApp and in person.
I’ll be back to update with more photos.
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4 out of 5 ⭐️⭐️⭐️
Aug 27, 2025Divina S
Overall, our stay was outstanding for the most part. The customer service was excellent! The staff were so nice and our butler was very accommodating to our requests. The food, drinks, and amenities were decent to keep us entertained and full. The beach could use improvements due to the excessive presence of sargassum. They have to do something to…
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Overall, our stay was outstanding for the most part. The customer service was excellent! The staff were so nice and our butler was very accommodating to our requests. The food, drinks, and amenities were decent to keep us entertained and full. The beach could use improvements due to the excessive presence of sargassum. They have to do something to keep the sargassum out reach the shore just like in the main hotel zone. No one was able to swim at the beach. Other than that, it was a great stay!
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Great restaurant and service
Aug 26, 2025Andrei Y
Dining at Olios was truly a memorable experience during my stay at Haven Riviera Cancun. From the start, the atmosphere felt elegant and inviting, with a touch of refinement that made the evening feel special. What stood out the most, however, was the service. Our waiter, Rafael, was absolutely excellent—attentive, kind, and professional. He made…
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Dining at Olios was truly a memorable experience during my stay at Haven Riviera Cancun. From the start, the atmosphere felt elegant and inviting, with a touch of refinement that made the evening feel special. What stood out the most, however, was the service. Our waiter, Rafael, was absolutely excellent—attentive, kind, and professional. He made sure everything ran smoothly and added a personal touch that elevated the whole evening.
The food was just as impressive. I decided to try the tuna, and it was outstanding—fresh, perfectly cooked, and beautifully presented. The flavors were vibrant, delicate, and balanced, making it one of the best dishes I had on the trip. Combined with the warm hospitality, it left a lasting impression.
Olios is more than just a restaurant—it’s an experience. Thanks to Rafael’s excellent service and the delicious cuisine, it became one of my favorite moments at the resort.
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Worth every single cent!
Aug 26, 2025Aris T
1st if your looking for a place where your catered and treated like royalty this place is it. Amazing service all around Angel and Jorge in the snack bar and the pool asking if you needed anything, greeting you with a smile speaks wonders. From room service, checking in, the amazing restaurants, amazing coffee in the coffee shop, I can go on. My…
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1st if your looking for a place where your catered and treated like royalty this place is it. Amazing service all around Angel and Jorge in the snack bar and the pool asking if you needed anything, greeting you with a smile speaks wonders. From room service, checking in, the amazing restaurants, amazing coffee in the coffee shop, I can go on. My wife and I have been to a lot of resorts with Haven we were amazed. We’ll definitely make a second trip here.
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Overrated
Aug 26, 2025NarenP8
Great rooms, staff were good but food and beech were awful. It’s not a 5 *. At best a 4. We as a family of 4 all had issues and had illness.
Reported but no feedback. Good job we had diarolyte. Every time we entered any of the restaurants. They ask for allergies. Wife is for shell fish. But no where do they highlight foods which has…
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Great rooms, staff were good but food and beech were awful. It’s not a 5 *. At best a 4. We as a family of 4 all had issues and had illness.
Reported but no feedback. Good job we had diarolyte. Every time we entered any of the restaurants. They ask for allergies. Wife is for shell fish. But no where do they highlight foods which has this. Also no peanut allergy notification.
It’s miles from anywhere. We have to take a cab. Hotel charges us$25 each way to the nearest mall. Everything is in US$. Totally catering for US clients.
Use uber and book trip away from the hotel tours. You will save a bucket load.
To swim in the sea you have to crash in the next resort as they cordon of the seaweed but placing water bouys. Haven does not do this.
The Mexican food in London is 10x better.
Suggest go to Mexico City or stay in playa de carmen. We did both and thoroughly enjoyed that part of our holiday.
So it’s not haven but a little bit of hell
.
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Excellent service at Haven Resort
