We had a great stay at Haven Resort.
The food at most of the restaurants exceeded expectations for resort dining. Satsu, Agua Bendita, and Olios were all excellent, flavorful, fresh, and beautifully presented. Each meal we had there was memorable and enjoyable. Unfortunately, Vora Mar was a real disappointment. Both the food and service fell short, so much so that we nearly left the table to order room service instead. Hopefully, improvements can be made in that outlet, because the other restaurants set such a high standard.
Our butler, GABRIEL, was one of the best we have ever had. He was attentive, helpful, and provided exactly the professional service we needed throughout our stay.
The pool service team really elevated our time at the resort. A special thank-you to ALMA, PALOMA, they were consistently kind, attentive, and full of energy, making us feel well cared for every day. ALMA is the best! Her service was a highlight of our stay.
Our housekeeper, MARBELLA, went above and beyond to ensure our room was spotless and comfortable. Her effort and dedication did not go unnoticed and were very much appreciated.
On the other hand, our departure experience was less positive. On our last day, we had arranged (scheduled a day before) for our luggage to be picked up and requested a luggage cart due to the large number of bags we had. Unfortunately, despite calling twice, the service was very late, and our shuttle was already waiting for us. When OSCAR arrived, he seemed upset, said nothing, quickly piled up the luggage, and left with a noticeably poor attitude, it felt as though we were an inconvenience rather than guests.
Additionally, the sargassum at the beach made it impossible to enjoy the ocean for about three days and created a very unpleasant smell during cleanup. We had an ocean-view balcony with a bathtub that we never used because of the odor. It was really bad! We mentioned this to RODRIGO at the front desk, as we also had not been notified that the beach was closed, but unfortunately, we never received any follow-up from him.
Other than these issues, we had a pleasurable time overall and appreciated the efforts of the many staff who made our stay enjoyable.
