Haven Riviera Cancun Resort and Spa

This is our third time at Haven. First nonserenity swimout and the last two serenity swimout ocean front. Food: we are not picky so not an issue for us. We liked the food. Steakhouse was great, Satsu was great. We mainly ate at the buffet, outdoor grills and room service. Shout out to all the staff but special shout out to Luis, breakfast server Tahini. Alex in steak house. Activities: fun time. Aqua fitness and pool volleyball. They added water polo and was a hoot to watch. Shout to all the staff but special shout out to Janet, Pepe and Luis. Pool: love the long pool and all the servers main pool Julian, what a gem and Moises at the main pool. Butler: Gabriel, what a nice human being. He sent a text every morning and checked in daily at least one a day. On top of things immediately. Will request again. Beach: lots of seaweed but we are very aware of this, so not an issue for us. Will definitely go again. Read less

Just come back from an amazing holiday at Haven resorts. The place is just beautiful! The staff are a credit to the hotel and our absolute favourite was Pedro at the circle pool bar! He’s just fabulous funny thoughtful and friendly! Luis was also amazing. There was some things the hotel could maybe to a little better, the Italian restaurant was closed so that limits your choices and we weren’t informed it wouldn’t be open the whole time we were there and we paid for a partial ocean view and there was no view whatsoever but these things didn’t ruin our stay. We’d love to come back 🩵 Read less

My wife and I had an awesome time! A huge 'thank you' to Victoria (very friendly & helpful concierge), Alex (great chef at Satsu teppanyaki table), Pedro (very friendly & excellent pool bartender), Liam (helpful & very friendly Lobby bartender), Raul (made great fresh quacamole at Agua Bendita), Moses & El Salvador (great pool waiters), Christina (great with activities & entertainment), the Mocaccino staff (great), and our housekeepers & fridge/coffee/snacks service on floor 3 building 3 (wonderful job!). We loved pretty much all of the food & beverages at the resort (it may be our top resort for food)! Overall, the Haven is fantastic! The only downside was all of the seaweed making the ocean not swimmable. They tried working on it using a tractor, but there was just way too much, so everyday was a 'red flag' day. Despite that, we look forward to going back to the Haven and hope that it'll be at a time we can swim in the ocean. Read less

A Memorable Getaway at Haven Riviera Cancun – A Slice of Paradise with One Bump in the Road My wife and I recently stayed at Haven Riviera Cancun Resortto celebrate our 31st wedding anniversary, and overall, the experience was truly memorable. From luxurious accommodations to top-tier service, this resort left us feeling refreshed, celebrated, and eager to return. 🌴 The Resort and Accommodations We stayed in one of the swim-out suites, and it was everything we hoped for — spacious, beautifully updated, and spotless. The recent upgrades brought a modern and luxurious feel to the room, while still being cozy and romantic. Being able to step directly into the pool from our private terrace was a highlight. As we were celebrating our anniversary, the room was decorated with rose petals and thoughtful touches that made us feel extra special and appreciated. 💆🏽 The Spa & Massage Experience – A Must-Do! One of the absolute highlights of our trip was taking full advantage of the resort’s MySenses Spa. Let me tell you — it was spectacular. We began with the hydrotherapy circuit, and it was one of the most rejuvenating spa experiences we’ve had. The course thoughtfully targeted every area of the body, with sauna sessions, cold plunge, steam rooms, hot tubs, and therapeutic water jets. It felt like a full-body reset. We followed it with a 60-minute couples massage, and it was exceptional. Mary and David, our massage therapists, were amazing — professional, intuitive, and incredibly skilled. I opted for a deep pressure massage, and Mary’s technique and care were outstanding. We both walked out feeling relaxed, restored, and grateful we booked it. If you stay at Haven, the spa is absolutely worth every penny don’t leave without experiencing it! 🍽️ Dining Experience The food throughout the resort was impressive, from casual bites to elegant dinners. The buffet offered a wide variety of fresh and delicious options, and each restaurant had its own distinct atmosphere and menu. However, we did encounter one disappointing moment at dinner one evening. While dining with friends, the couple at the table next to us began playing audio from their phones on speaker disrupting the ambiance and other guests' experience. After tolerating it for 10 minutes, we asked the hostess to move us, but she said she needed to consult the manager. When he arrived, we explained the situation and asked to be moved or for the couple to be addressed. Unfortunately, he said the only option was to move us outside and declined to ask the couple to lower their phones. He did eventually speak to them, but within minutes they resumed their disruptive behavior. I respectfully addressed the gentleman, which unfortunately led to a heated exchange. This could have been completely avoided** if the manager had intervened more decisively. We choose adults-only resorts like Haven to avoid exactly these kinds of interruptions. 🎭 Entertainment & Activities The entertainment at Havenwas lively and fun. We especially enjoyed the Michael Jackson tribute, Jinga, and Moulin Rouge shows. A special shoutout to Christina, the host of several shows —her energy, charisma, and sense of humor elevated every performance. She truly helped make our nights enjoyable and unforgettable. 🛠️ A Note on Construction While we understand that progress comes with construction, there was noticeable noise during the day from nearby renovations and the construction of a new building behind the property. It made it a bit challenging to enjoy peaceful moments outdoors at times. Hopefully, this will be resolved soon and future guests can enjoy the full serenity the resort is known for. ❤️ Final Thoughts Outside of the one isolated dining issue, this was a beautiful, luxurious, and rejuvenating experience. The resort is elegant, clean, and staffed by some of the most attentive professionals we've encountered. Our anniversary felt special, our room felt like home, and every spa and dining experience (with the exception of that one incident) was top-notch. Would we return? Absolutely. In fact, we may have found our go-to weekend escape. Haven Riviera Cancun offers a peaceful, romantic atmosphere for couples and adults looking to unwind, indulge, and reconnect. ⭐️⭐️⭐️⭐️☆ (4.5 stars – with full potential to be a 5) -- Read less