Situated just a short drive away from Cancun international airport is the stunning Haven Riviera Cancun Resort and Spa. This adult's only resort comes with all the world class amenities you'd expect from a 5 star hotel and has more activities than you could shake a stick at. Spend your days working up a sweat on the beach volleyball court before spending your evenings learning how to make your favourite cocktails. Dine in one of the five exquisite a la carte restaurants, all of which included in your stay might we add, before ending your evening with a tipple in one of the six bars. Alternatively, dance the night away in Cabaret, Haven Riviera's very own nightclub. This resort is perfect for couples simply looking to getaway or those looking to celebrate those special moments in life.
Amenities
Golf
Kayaking
Tennis
Yoga
Bar
Fitness Centre/Gym
Internet Access
Night Club
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Where is it
Located on the beach between Cancun and Riviera Maya, just 20 minutes from the international airport.
Hotel information
435 suites across the resort, all have a contemporary design with modern furnishings. All suites include complimentary WiFi, daily stocked mini-bar and a Nespresso machine, in-room safe and a smart tv. Junior Suite Garden View rooms are spacious and feature a furnishes terraced or balcony for enjoying views of the gardens. Rooms have 1 king size bed and sleep a maximum of 2 adults.
All Inclusive of: all meals and drinks in any of the; one market style restaurant, five a la carte restaurants, one coffee bar & pastry shop, three snack bars, six bars, three swim up bars and a daily stocked mini bar in your suite.
Room upgrades
Junior Suite Garden View rooms are spacious and feature a furnished balcony with private whirlpool for enjoying views of the ocean. Rooms have 1 king size bed and sleep a maximum of 2 adults.
Pure® Wellness* Junior Suite Partial Ocean View are spacious and feature a furnished balcony with private whirlpool for enjoying views of the ocean. Rooms have 1 king size bed and sleep a maximum of 2 adults.
Junior Suite Swim-out Garden View/Partial Ocean View rooms feature a fully furnished terrace for you to soak up the sun, as well as a semi private pool accessible from your terrace. Rooms have 1 king size bed and sleep a maximum of 2 adults.
Serenity Club Ocean Front King Bed Junior Suites with unobstructed views of the Caribbean sea, and whirlpool bath on your private balcony. Rooms have 1 king size, sleeping maximum 2 adults.
Exclusive Serenity Club Upgrade (new and exclusive amenities for All Serenity Club Categories, including):
- Stunning suites in an impeccable location with breathtaking views
- Personalised premium mini-bar, restocked daily
- Extended room service menu
- Exclusive check-in and lounge area
- Butler service 7:00am–11:00pm
-Two exclusive, à la carte restaurants, open daily: Vistas (breakfast and lunch) and Tahani (breakfast and gastronomic experience)
- Complimentary green fees at El Tinto golf course at Cancun Country Club (one golf cart included for free on a 3-nights stay or two golf carts included for free on a 5-nights stay)
- Exclusive Serenity Pool with an à la carte lunch service: 12:30pm-5:00pm.
Book
by 31 Aug '25 to receive Free Tequila, Mezcal or Gin Masterclasses between 01 Oct '25 - 31 Mar '26. Terms
and conditions apply. Any applicable offers have been calculated into the
prices shown. Offers may not be combinable. Blackout dates apply.
Cocktail tastings*. Cocktail classes*. Live DJ twice a week. Moons nightclub.
5 swimming pools (2 are exclusively for Serenity guests). Spa*. Fitness centre/gym. Tennis court. Half basketball court. Beach volleyball. Table tennis. Yoga. Cooking class. Kayaking*. Paddle boards*. Complimentary green fees at the nearby Nick Price designed "El Tinto" Golf Club, a short 10-minute drive from the resort.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
* Denotes local charge.
Based on 7272 reviews
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5515)
Very good (1010)
Average (407)
Poor (173)
Terrible (168)
Great Resort with Minor Cons
Jul 3, 2025Amy H
The staff are so friendly and really care about customer service. The entertainment crew including Luis do an amazing job. The shows and activities in the events are great!! Visit all the restaurants, including hibachi and Mexican steakhouse. Downside, Mediterranean restaurant is the only one who makes you have long pants as a man which can be…
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The staff are so friendly and really care about customer service. The entertainment crew including Luis do an amazing job. The shows and activities in the events are great!! Visit all the restaurants, including hibachi and Mexican steakhouse. Downside, Mediterranean restaurant is the only one who makes you have long pants as a man which can be confusing. The breakfast buffet is great!! The lunch and dinner were both good at all and should be avoided. Room service is great and quick! The shower in the room leaks everywhere and the whole resorts smells like seaweed, you cannot even walk the beach!
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Olios Restaurant
Jul 2, 2025Jamie H
Rafael at Olios is the best! Can’t beat the service! He went above and beyond when we went there for dinner and made us feel special
Wonderful, relaxing holiday! No disappointments!!
Jul 1, 2025Linny758
My husband and I stayed at The Haven in a Serenity Ocean Front Swim Up in building 10. Upon arrival at The Haven we were quickly greeted and checked in at the Serenity Club reception/lounge. The resort is absolutely stunning and well laid out. The Serenity Club Lounge was beautiful and well enjoyed visiting the lounge on occasion for a snack or…
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My husband and I stayed at The Haven in a Serenity Ocean Front Swim Up in building 10. Upon arrival at The Haven we were quickly greeted and checked in at the Serenity Club reception/lounge. The resort is absolutely stunning and well laid out. The Serenity Club Lounge was beautiful and well enjoyed visiting the lounge on occasion for a snack or drink. The chocolates were a nice treat that my husband really enjoyed on several occasions.
Our room was truly ocean front and we were impressed with the room size, bathroom and walk-in closet. Our terrace offered a place to keep out of the sun and the swim up was especially nice as it is heated. This was a nice treat, as my last experience with a swim out at another resort was found to be too cold to really enjoy.
With our room category level it had the added touch of having a ‘butler’ or concierge. Manny was excellent and he was quick to assist with making our dinner reservations and always at hand if we needed something. This is the first time we have had a personal concierge and quite frankly it nice to have someone take care of making dinner reservations, as sometimes you can miss out if you are not familiar with how things work at resorts. We enjoyed the dinner/dance show at Tahini. The food, entertainment and service during the show were excellent. We also enjoyed dining at the Italian and Mexican steakhouse and Olios. My husband really enjoys breakfast when we travel and the buffet restaurant did not disappoint. The assortment of food was very good, and we also enjoyed a dinner there one night when we just felt like getting something quick.
We really enjoyed the beautiful round wade in pool on the Serenity side of the resort. If you are looking for a quieter area, this is the place. Truly relaxing. I would also be remiss if I didn’t mention the restaurant that overlooks this pool. We had breakfast and lunch there during our stay. The food and service was excellent. Most of the time we just grabbed a quick bite at the other smaller beach restaurant near that pool. We cannot say enough how appreciative we were of the staff. Everyone was fantastic and really went out of their way to make sure we were having a good time.
We didn’t go to the entertainment in the main building, mostly because we are not night hawks. Next time!!! We would absolutely come back to this resort in a heartbeat. Also, being a travel agent, I have recommended this resort to my clients. The other nice thing is that the resort is only about a 15-minute ride from the Cancun airport. Thanks again to Manny for making our holiday special!!!
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Wonderful stay at Haven!
Jun 30, 2025tnbound2015Nashville, Tennessee
This was our 2nd visit to this resort as we fell in love with it. The service was fantastic from the time we walked through the doors. The grounds and resort are kept immaculate. The food for resort food really is good. There are many choices to choose from. There is absolutely no reason to go hungry as there is food everywhere! We had a swim out…
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This was our 2nd visit to this resort as we fell in love with it. The service was fantastic from the time we walked through the doors. The grounds and resort are kept immaculate. The food for resort food really is good. There are many choices to choose from. There is absolutely no reason to go hungry as there is food everywhere! We had a swim out in Serenity Club and it was wonderful. They constantly came and asked if we needed anything. The lunch at Tahinis was perfect when relaxing around the Serenity pool. The drinks at every bar were perfect. Adrian the bar tender was fanominal- great customer service skills and really fun to talk to. The only small downside is Moons Caberet is a little small so you have to get there early if you want to see a show. The entire resort is beautiful and the staff very friendly. Our butler service was subpar but that depends on who you get so don't judge your entire stay on just that. If your on the fence for an adult only AI don't be!! Haven is wonderful!
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Sandra is hero 🙅
Jun 29, 2025989OussamaMarmaris, Turkiye
The hotels was awesomely nice and quiet very happy to been here and all people are lovely the food was very tasty in all restaurants the swimming pools are very good very clean in the lobby there are a diamond 💎 person sandra ❤️❤️❤️❤️❤️ thnks for everything sandra and thanks for all stuff in this nice resort
Great Resort with Minor Cons