We stayed at Haven Riviera Cancun for 10 nights for our honeymoon, and it was honestly one of the best travel experiences we’ve ever had.
Service:
The service across the entire resort was exceptional. We never encountered a single issue, and staff consistently went above and beyond. People remembered our names, took genuine interest in why we were there, and made us feel incredibly welcome. Everyone was so kind that at times it felt almost surreal.
Room service deserves a special mention, we have never experienced such short waiting times. Food always arrived hot, well prepared, and exactly as ordered.
Our Serenity Club butler, Frida, was amazing. She ensured all our reservations were in place, checked in regularly, and would even appear in person when we needed something like Nanny McPhee. She made our stay completely stress-free.
Room:
The room itself was beautiful: clean, spacious, and very well presented. We only had one minor issue, which didn’t affect our overall enjoyment but is worth noting. At night, the room temperature could feel quite warm, and the air conditioning didn’t seem very effective. We used the ceiling fan, which solved the temperature issue, but unfortunately it made a persistent noise that never fully went away despite multiple maintenance visits. To be fair, staff did try to resolve it, but it was never completely fixed.
Restaurants & Food:
Because we stayed for quite a long time, we were able to try all the restaurants. I won’t go into detail on every one, but a few absolute standouts:
• Tahani Dinner & Dance (Serenity perk): Do it. The entertainment is high quality, and both the food and drinks were excellent. It made for a fantastic evening.
• Satsu (restaurant & teppanyaki): Outstanding Asian food. No notes — highly recommend.
• Olios: A more upscale vibe with beautifully cooked food. It genuinely made us feel like we were dining at a Michelin-star restaurant.
For breakfast and lunch, we loved the buffet. It is one of the best buffets we’ve experienced, not overly large or overwhelming, but thoughtfully curated. The themes change, and the quality and flavour of the food are consistently excellent.
Entertainment & Activities:
We didn’t attend many evening shows as we’re early sleepers, but during the day we had an amazing time at the pool and taking part in resort activities. A special shout-out to Mar, who truly carried the daytime experience. She was an absolute star and incredibly knowledgeable about the reef and protected nature reserve the resort sits on.
Hotel Vibe:
This was our third all-inclusive resort (having previously stayed at Secrets and Excellence). While each offers luxury in different ways, what Haven absolutely excels at is the vibe. It’s hard to explain you really have to experience it. The pool DJ every day played the best songs, the drinks were good, and the overall atmosphere was unmatched.
This was hands down the best honeymoon we could have hoped for. We would return in a heartbeat.
Practical Notes for Travellers
• The resort is extremely close to the airport. You can take an Uber instead of a transfer if you want to save money.
• There’s an outlet mall about 5 minutes away with great food options, plus activities like e-go-karting, axe throwing, rock climbing, and racing. Highly recommend checking it out.
• It cost us roughly 40 pesos each way.
