Conrad Tulum Riviera Maya

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Conrad Tulum Riviera Maya | Riviera Maya, Mexico | Virgin Atlantic Holidays

Riviera Maya, Mexico

5+ stars

Available offers

Resort Credit: Receive up to $100 resort credit per room per stay with a minimum stay of 3 nights and up to $200 with a minimum stay of 5 nights, for travel between 3 Feb '26-31 Dec ’27, book by 23 Mar ’26. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply.

Hidden away on Mexico’s Riviera Maya, the Conrad Tulum isn’t just a hotel - it’s a full-blown vibe. Think five-star barefoot luxury, where ancient Mayan energy meets modern indulgence. One minute you’re sipping cocktails in your private plunge pool, the next you’re off to explore sacred cenotes, jungle ruins and beachy boho bars. Set between lush jungle and turquoise sea, this eco-chic retreat brings zen by the bucketload. We're talking spacious suites with spa-like bathrooms, private terraces and hammocks made for lazy mornings. The spa? Unreal. Foodies, strap in. With 11 restaurants and bars, your tastebuds are going on a world tour - from Yucatán flavours to sushi with a sea breeze. And if you’re not sipping a smoky mezcal cocktail at the rooftop bar as the sun dips into the Caribbean? You’re doing it wrong. It’s ideal for couples, solo travellers and luxe-loving adventurers who want all the beach without the bland. Whether you’re chasing sunsets, snorkelling coral reefs, or just want an excuse to live in a kaftan, the Conrad Tulum brings the wow factor in spades.

Amenities

Snorkelling
Kids Club
Teen Club
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location

Explore the local area

Nestled in a secluded cove just outside Tulum, Mexico. Transfer time from Cancun airport: 2 hours.

Hotel Information

Room Information
Room Upgrade Information

349 elegantly designed rooms and suites. All with a spa bathroom with double sinks, separate areas for sitting and dining, and a private balcony with a plunge pool. Tropical View Guestroom with 1 king bed or 2 queen beds, sleeping maximum 4 guests.

Hotel details

Dining

11 restaurants and bars including: Arbolea (self-serve buffet, breakfast), Autor (signature restaurant with tasting menu, modern Mexican cuisine. Open for dinner), Maratea (dinner and drinks), Kengai (Japanese, dinner), Ukai (sushi, soups, and salads, dinner), Ultramar (pool bar, snacks and drinks), 3 chiringuitos (open-air beach bars, serving light meals and snacks), Chaak bar.

Fun and Games

5 pools. Private beach and safe for snorkelling. Spa* (with 16 treatment rooms, wet areas and salon). Fitness centre. Kids club and teens corner. Wine tour*. Agave tasting*. Running club. Yoga classes. Pilates.

Handy Stuff

Complimentary WiFi. Concierge service. Room service*.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 USD per person per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* denotes local charge.

Trip advisor rating

4.6/5

952 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

83%

Very Good

Average

Poor

Terrible

“Beautiful resort, nestled away in an amazing location!”

Mar 19, 2026andrewali

My wife and I recently stayed at the Conrad Tulum Riviera Maya and overall had a wonderful experience. The property itself is absolutely stunning — the architecture blends beautifully with the surrounding jungle and everything feels modern, spacious, and thoughtfully designed. Our room was large, comfortable, and very well appointed, with a great terrace and a beautiful bathroom. Housekeeping did an excellent job keeping everything spotless throughout our stay. The pools and beach areas were highlights of the property. There are several pools so it never felt overcrowded, and the beach club had a great atmosphere. Service throughout the resort was excellent — the staff were friendly, attentive, and always willing to help. Food was very good overall, and breakfast in particular had a great selection and quality. There were just a couple of small things that felt out of place for a resort of this caliber. The black pool and beach loungers are quite basic — they’re uncushioned and not particularly comfortable. At a luxury property like this, upgraded cushioned loungers would make a big difference in the overall experience. Another minor downside is that the TVs in the rooms don’t have the ability to connect to Netflix or other streaming services. Most newer hotels offer this capability, so it was a little surprising that it wasn’t available. That said, these are relatively small issues in what was otherwise a fantastic stay. The property is beautiful, the service is excellent, and we would absolutely consider returning. The staff were all amazing. Here are some names in particular: Jorge, Demitrio, Damien and Jesus at the pool and beach were all amazing. Hector at the beach bar made the most incredible and creative cocktails Roussel at Maratea served is twice and was so incredible. Ana at Cafetal always had a smile every morning while preparing my coffee. Itzel and Ricky at the concierge were next level professional. Gloria (housekeeping) was as sweet as can be. Claudia at the bellhop area was always so pleasant on the rides back to the room. Irlanda from in-house reservations was so helpful in booking our stay. I was hoping to meet her while we were there, but unfortunately it didn’t happen. She is an angel. We got the opportunity to meet Wilmer the general manager and he is such an asset to the hotel. You can tell he really takes care of the hotel as if it’s his own. The Conrad Tulum is lucky to have him. We really enjoyed our stay and hope to return one day. Highly Recommended!

“Was just okay.”

Mar 17, 2026justalittlefeedback

I’ve been to the Cancun/Tulum area more times than I can count. However, this was my first time coming to the Conrad Tulum. I rate this experience somewhere between a 3.5 and 4.0. It is a large resort with four pools and five restaurants. Each pool also has a bar and food menu. You should definitely call the front desk to find out which pool is being serviced each day, because even though the pool profiles say they are open every day, on some days they just decide not to open a specific pool and it’s bar/food service. I asked about this and they couldn’t really give me a clear answer. I’m guessing that they move the staff around based on capacity of the hotel. I was impressed with food at the main restaurants. Even the in room dining food was delicious. There is also a bar close to the lobby. I went there several times, and I think they’ve got somewhat of an identity crisis in how they want to brand this bar. It certainly was designed as a lounge, however, has turned into more of a sports bar. There was nothing special or intimate about the experience in this bar. The staff were very friendly, albeit not overly attentive. Generally, while at a pool or in the main pool area, I would either have to go to the bar myself, or seek out service directly. Housekeeping was OK. But I was surprised that after staying at the resort seven nights, they did not once change the sheets on my bed. They simply made the bed. However, overall, the rooms were clean and well appointed. Most disappointing part of the experience is that beyond the high rates you’re paying for the room, they also add a 15% service charge on any food or beverage that you order at the resort. This is not disclosed in any way when you’re booking the room. They do not consider this a tip, as they say, the 15% is shared with the whole of their staff. So even though the rooms are expensive, you’re gonna end up paying a whole lot more for the experience with this 15% service charge on everything that you do. Not to mention the expectation that you add tip on top of that. It is one of those hidden fees that has become a scam in the hotel industry. This 15% service fee is what they should be paying directly to their teams in terms of salary. But instead, they’re passing the cost of their staff onto their customers through this service fee. Nothing special about the trip. Don’t think I’ll make a second trip back to this location.

“Amazing kids club”

Mar 15, 2026luisanadifiore

They have a great mix of indoor creative time and outdoor play. It’s clear the team put a lot of thought into the weekly calendar so the kids do different things every time. My kids came back with a lot of crafting and huge smiles. 10/10! All the staff is very nice and friendly! We had an amazing experience! The location is very unique. The hotel and the rooms very beautiful style, the food could be better but in general was very good experience.

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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