We had such an amazing stay at the Conrad Tulum. We booked an ocean view room with the hot tub, and the room was absolutely beautiful. It felt modern, spacious, and very well designed. One of my favorite parts was actually the shower. Being able to look out at the ocean while showering was stunning. I also loved the double sinks and the huge mirrors in the bathroom.
The entire resort was incredibly well maintained and clean. Even the little details stood out, like how all of the towels were neatly placed on each pool chair. Everything always felt organized and you could tell the small details were paid attention to.
We also used the gym every day during our stay and were really impressed with it. It is a beautiful gym with very nice equipment, and just like the rest of the resort, it was always extremely clean and well maintained. There were fresh towels neatly displayed and water bottles readily available. You could tell that someone was consistently tending to the space and making sure everything was stocked, clean, and ready for guests. As people who actually use hotel gyms when we travel, we really appreciated that.
One night, we met our housekeeper, Gloria, when she came to our room to bring us some extra waters. We ended up chatting with her for a little bit and she was such a sweetheart. I really hope she gets recognized for the beautiful work she did throughout our stay. Every day we came back to a room that looked like pure perfection. It was spotless and so beautifully put back together, and her attention to detail definitely did not go unnoticed. Thank you, Gloria!
We also met Ana at the coffee shop and had so much fun chatting with her. She was incredibly sweet and let us practice our Spanish with her, which ended up being one of those little moments from the trip that really stuck with me. She was so patient and encouraging, and it honestly gave me a lot more confidence in my Spanish-speaking abilities. For that, I really can’t thank her enough. Ana, if you happen to see this, gracias por practicar español con nosotros!
The food was honestly one of the highlights of the trip. We had sushi our first night, and I especially loved the ramen. It had the perfect amount of spice, and even the eggs were cooked perfectly. Breakfast was just as good. I ordered the avocado toast and can confidently say it was the best avocado toast I’ve ever had. The smoked salmon on top was perfection.
On our third night, we had the Margherita pizza and that was amazing too. It was light and fresh without feeling heavy at all, but somehow still left me completely full and satisfied. It was exactly what I wanted after a day by the pool.
For our last night, we had dinner at AUTOR, their Michelin-recognized restaurant, and it was such a great way to end the trip. The restaurant has a warm, cozy atmosphere with these beautiful tall windows looking out at all of the lush green foliage.
I believe Bernardo was our server at AUTOR, and he was wonderful. He was so kind and friendly and took the time to explain the meaning and inspiration behind each dish as it was presented to us. It made the whole experience feel much more personal. The kitchen staff also did an incredible job. Every course was beautifully prepared and you could tell how much thought went into the entire experience.
I really only have two critiques from our stay. The first is that, especially for such a new and beautifully designed property, I was surprised the guest room doors do not seem to have a soft-close mechanism. We had a neighbor who was a bit of a night owl, and unfortunately we could hear their door slam shut throughout the night. Obviously that depends somewhat on your neighbors, but it seems like a missed opportunity for a newer luxury hotel where quiet and privacy are such an important part of the experience.
The other is the all-inclusive option that was offered to us at the beginning of our stay. We decided against it, and in our case, I’m very glad we did. When we looked at what we actually spent on food and drinks by the end of the trip, we didn’t even come close to what the all-inclusive package would have cost us. Of course, everyone eats and drinks differently, so it may make sense for some guests, but I would definitely recommend doing the math based on how you normally vacation before committing to it.
Those two things were relatively minor compared with how much we enjoyed our stay. Between the room, the ocean views, the grounds, the spa, the incredible food, and especially the people who took such great care of us, we had a fantastic time. The staff really made the experience feel special. Conrad Tulum is a beautiful property and absolutely somewhere we would stay again.
