My partner and I visited Dreams in October for two weeks and again had a wonderful time there. We have visited this resort for many years, and we keep coming back because of the wonderful people who work here. The location is also nice in a lovely gated community with a marina about 1/2 mile away with various shops, restaurants, dolphins, and manatees. We were greeted like old friends by Roman who is the most amazing bellman. He is a wealth of information from renting golf carts to arranging transportation for people. He also always had a bottle of water for me after my morning runs. Ronee is another bellman who is like family, so friendly and welcoming. Guillermo and wonderful Paulina, our preferred club concierges made sure we had a lovely room and checked on us every day. The preferred club bartenders, Jazi and Ivan and the best bartender and good friend, Amado are amazing. Margarita in Coco Cafe made the best lattes and knew my order by heart. Our maid, Rosita is amazing, as are sweet Rosalba who is always keeping hallways sparkling and our buena amiga, Gabriela, who is always working and keeping the pool area clean. Gracias por las galletas! So many excellent waiters and hostesses - Jaqueline, Efrain and wonderful Jose Pinta at Portofinos; Alondra, Mario, Leonel and especially sweet and attentive Manuel at Gohan. And once again, breakfast at the World Cafe was our favorite time of the day. Our lovely hostesses, Ashanta and Nadian; managers Lilliana and Elena; our egg lady, Lusia; the chef who made our salsa every morning, Hermenegildo, the outstanding wait staff, Jorge, Ezequiel (Loco LOL), Pedro, Andretti, our sweet Eleno who took such good care of us, and a surprise on our last day was our good friend and favorite person there, Rosy who was back from some time off. She remembered our preferences and orders from last year - she is absolutely a keeper! Appreciate the effort of manager Jose Luis in getting Rosy back to work! He was also one of the only managers who ever interacted with guests. Berenice, the manager in charge of the entertainment staff, was always interacting with guests. She tries very hard to keep the guests entertained which is incredibly important. But it appears management has cut her staff because she only has a couple of people still with the hotel. Whoever made that decision might want to speak to some of the other guests who I spoke with - they liked the resort, felt that the entertainment staff was trying, but simply did not have enough staff. Also, where is the fire show on the beach? Where are the acrobatics at the outside dinner? Where are the shows in the theater? This is a small resort with some water sports available, but the key is to keep the guests entertained. Whoever is running the resort is missing that key point. Give Berenice support and the staff she needs. And as I have stated in every review I have done in the last few years, management - fix the jets in the large hot tub by the beach so I don't continue to call it a large bath tub. Either that, or take the advertisement of two hot tubs off the description for your hotel. The other is in the preferred section so there is literally no hot tub for people who are not preferred guests. But all in all, a wonderful time, beautiful weather, nice location, but most especially, wonderful people!
