Dreams Aventuras Riviera Maya

There is something quite charming about this hotel! It is much smaller than some of its massive counterparts! So there is a more intimate feel! The staff are absolutely lovely - every single one of them - an absolute pleasure to be around! Even watching them interact with one another - they are just happy and fun loving! Huge asset to the hotel! Food: food is pretty good with restaurants like Portofino bring really good! So nice to not have to book in advance! Breakfast is full of intriguing options but you may struggle if you like more traditional (as in UK or US) things for breakfast! Really nice setting for the buffet restaurant and doesn’t feel like a dining hall (if you know what I mean!) Rooms: nicely decorated - with a beachcomber theme - mini bar with beers and soft drinks, a hand held steamer for your clothes and scales if you are trying to curb your all inclusive tendencies! Also the hairdryer is pretty powerful! Our first room the air con didn’t work and it smelt of damp so we were moved to an upgraded room (again staff were so lovely about this!) our son’s room was nice but again did have a slight smell of damp but nothing unbearable! All our rooms had really nice views and nice furniture to sit out on the balcony!) Peurto Adventuras is right on your doorstep so you can have a little wander around the marina - we took the wrong turn to find the shops/restaurants and bars but nice to know it’s all accessible if you go a bit stir crazy in an AI resort! The negatives: the pool is really small - so is the preferred pool - so that is a little disappointing! I usually react to chlorine and chemicals in a rash but I did not have that here at all! (Phew - oops that’s a positive rather than a negative!) The seaweed sadly does detract from your sea view and enjoyment of swimming in the sea but by golly the staff work hard to keep it at bay! No smell for the week we were there and by the end of the week the lagoon was looking a bit more blue than brown! If you want a sun lounger by the pool you may need to set an alarm! If not there are usually plenty of loungers on the beach - where you get a nice sea view and the breeze! Tipping - if you can tip then obviously do but if it’s not in your budget then don’t worry - there is no discrimination on service if you don’t! We are British and get annoyed by the whole over tipping system and how uncomfortable it can make you feel! However, the lovely staff at this resort make you want to tip! That’s the difference - doing it because you want to and not because you have to! We genuinely enjoyed our stay at this hotel it’s not high end luxury but it’s quaint and really good for families with younger children! Read less

I can’t say enough great things about this resort! From the moment we arrived, the staff made us feel completely welcome and taken care of—every single person we met was friendly, professional, and eager to help. The location is perfect, with beautiful views and easy access to everything you’d want to do. What really stood out was how many options there were for everyone—great restaurants, fun activities, and plenty of entertainment day and night. Whether you want to relax quietly by the pool or get involved in the shows, games, and music, there’s something for you. The resort was spotless, the grounds beautifully maintained, and the energy from the staff and entertainment team made it such a lively and memorable stay. It’s the kind of place you leave already planning your return. Highly recommend for families, couples, or anyone looking for a fun and relaxing escape in Mexico! Cons (for me): Dress code. I dress up for work all day every day. I like tank tops. Gentlemen can’t wear them to dinner. Even with dress shorts, they’re a no-go. Ice cream. I love it. I miss it. 😂 Read less

We visited for ten nights as a family of Three. We stayed in a double double deluxe room with sea view. Upon arrival we got a warm welcome from staff, and the ‘bell boys’ were instantly amazing. The reception staff were helpful but their first activity was to try to upsell us to preferred which we could have done without given it was relatively late at night and we had been travelling for many hours. The room was lovely- spacious with a balcony and decent bathroom. The mini bar was also really well stocked and fully included with it being restocked each day. The gym was well equipped and clean- I really enjoyed using this throughout. The games room was decent albeit a lot of the machines didn’t work at all and it was absolutely roasting hot in there! The pool was fine- good temperature but got a little dirty towards the later end of the day. The swim up bar and poolside bar were also good. A lot of people still attempted to reserve loungers early but staff were really proactive at removing towels and if you were struggling to find loungers they would locate them for you and bring them over which I have never known before. Staff throughout were lovely and there were plenty of activities throughout the day. The food was also really good and the a La carte restaurants suited us far better than the usual buffet options you have at all inclusive hotels. The only issue with this was a couple of evening more than one restaurant is closed meaning really limited options a couple of nights a week. The entertainment was also ok albeit on a weekly loop so if you stay for more than a week it gets repetitive. The coffee shop are also really good- lovely coffee, cakes and ice cream. Read less

Just doing a quick review, was there in June/July. I’ve been to other parts of Mexico especially puerto Vallarta to Dreams but the pacific was far too rough and stony to swim in so that’s why we tried this part of Mexico. I love beaches. I was very disappointed first few days were storms so couldn’t leave hotel and if you got wet you couldn’t dry your clothes so hoodies smelt damp. And yes had to wear hoodies in Mexico!! Weather was so bad the outside bars had to close. The staff are friendly but nowhere near the dreams in puerto Vallarta, the waiters there went around all day living drinks offering drinks and handed out water, this was few and far between in puerto Aventuras dreams. We had to go to the bar ourselves most of the time which is fine. The seaweed causes the most awful smell of rotten eggs in heat and I didn’t know how I would get through a week with that smell but you do get used to it. It is def causing an issue in such a tourist area who go for the beach. The staff work all day trying to clear it but it’s a thankless task as it just keeps coming. The beach isn’t the Caribbean type sand I’d be used to nearly appears a man made beach. In PV dreams we were welcomed with cocktails at the lobby, there were 2 super king size beds in the rooms this time in puerto Aventuras there was one king square bed and a pull out couch that was stained. We had no bedding either for it, so it wasn’t made up. It was eventually sorted by the staff but I had tried to book 3 rooms for 7 of us and got 2, both with only 1 bed and 1 pullout couch. No xtra pillows for this either, to say we came home with sore backs and lack of sleep is an understatement. I wanted another dreams hotel as PV was so good but was highly disappointed. In PV alll the waiters knew us, when we went for breakfast they were very attentive not in PA. The breakfast buffet I thought was very good, anything you could want, and an egg station to have eggs whatever way you wanted them. But no outside area to eat breakfast and I hate cold air conditioning so it was not comfortable for me eating breakfast there. I’ve come from Ireland I want the heat! We used the snack bar at the beach for lunch who swerved pizza, hotdogs, burgers? Tacos, nachos but no French fries. I have a very fussy eater who will only eat french fries when on holiday and he didn’t eat lunch. But the good from this snack bar was very good basic food. The Italian restaurant wasn’t great, El Patio was closed the whole time, the seaside grill was fantastic, in fact there were queues to get into it. I had the best Mahi Mahi ever and keep thinking about it, great wine also. Service very good also here. Tried to do the buffet fur dinnner once but food soshtvloook good, the children’s area said chicken goujons but they were fish, and the food was cold so didn’t go back there, and went to Palau del carmen quite a few times for dinner. It’s not what I expect a nearly £20,000 holiday to be (I have 5 children). So was very disappointed, had to contact desk to get towels as many days no towels left, and to refill fridge didn’t have to do this in PV. As I say only went to this part as I love the beach and swimming in nice water you can’t go into the water here and apparently it effects most of that side of Mexico, and unfortunately will effect the tourist industry but… we caused it, climate crisis. Not many subbed around the pool and packed very close together bit that’s because the pool isn’t big enough and reps playing volleyball etc in the middle of it leaving people all stuck to one corner every day was very annoying. Great for the reps providing entertainment but the pool is too small for that. I felt like this Dreams is an old one and I won’t be back to this one. When flights start again from Ireland and UK to PV we will go there as it’s miles ahead of this dreams. The staff won’t pass you without saying hello but don’t think there’s enough staff that’s why maybe they aren’t attentive enough as they are in puerto Vallarta which I would give 5 stars to. Sleeping on a pullout stained smelly sofa bed was unacceptable to me and I was not informed of this prior. Toilet roll and towels not replaced, beds not made up and no bedding on arrival etc I don’t tho knits the staff fault I just think there’s not enough staff around. The attentiveness of puerto Vallarta dreams is second to none and highly recommend, and as I’ve said that’s why I went to this dreams as I was expecting the same level but def not! Not being able to swim in the sea and green muggy smelly water was not pleasant as a Caribbean holiday from Ireland and of course a storm for the first 3 days! Everyone had to stay inside and the lobby is tiny so no room for people most had to just go to their room. Also the coco cafe isn’t 24 hours the way it is in PV should have been nice when you couldn’t sleep on the horrible sofa bed to go there, also the sandwiches were pretty bad, the 24 hour cafe in dreams PV was amazing! I think I ate them out of tuna rolls every day and the best cupcakes ever! I would have been there but flights have stopped going to Pv from Ireland and uk. It’s a lot of money to take my family away to these places and was very disappointed, in PV the staff knew our drinks and had them before we when asked on PA there was barely a waiter to be found. Overall still nice to travel to a different part of Mexico, will always love Mexico but will not be back to this area again. Read less