Another wonderful vacation at Dreams Aventuras. As always, the people make this resort extraordinary. From the moment you are greeted by the bellmen - Francesco and Romeo (Romeo always had a bottle of water waiting for me after my morning runs) are friendly and so helpful - to the lovely preferred club concierges, Paulina and especially the lovely Alberto (who I just discovered has left the resort which makes us very sad), guests are made to feel so special.
There are so many people here who are just so wonderful and friendly all the time. Karen and Jorge, the beach wait staff are so attentive - Karen, you make me laugh all the time! The lifeguards who take care of us, especially Yanai who also makes me laugh, but keeps us safe. Gabriela, who keeps the pool area sparkling; Rosalba, our buena amiga, who keeps the hallways sparkling; and Barbara, our room maid this time who was excellent!
The wait staff and bartenders are amazing - Miguel and especially our buena amiga, Anita, who are at the Coco Cafe in the evenings; Diana and Margareta, at the Coco Cafe in the mornings who both make the best lattes with a side of smiles all the time. Leo at Seaside; Cruz at El Patio; Jose at Portofinos; Ivan, our beach dinner waiter (who also is an excellent bartender; and especially Manuel at Gohan, always so professional and attentive and sweet. Jazi, the preferred club bartender is wonderful and so friendly, making us special drinks. Special shout out to Amado, our buen amigo, who is a fantastic bartender at the preferred club and funny and very sweet.
The entertainment staff continues to shine - Berenice, the head of the staff continues her excellence with a new Mexican show. All her staff - Daniella (please forgive me, senorita, if I spelled it incorrectly), Martin, Uriel (who is new and fabulous), and the lovely Christian and Sebastian!
But what stands out as the best time of day for us was breakfast at the World Cafe! Sandra, who greeted us every day like old friends; our omelet lady, Ana, who was patient with my Spanish; Pascal and Yasmin who did the back prep for the delicious food; chefs Adrian and Lusia - food is yummy; wait staff, Hector, Ezequiel, and our buen amigo, Eleno. Our newest friend, Lilly, the breakfast manager who is doing a fabulous job - we felt like we have known you forever!
However, our special thanks and hugs go to our lovely server every morning, Rosy. Our vacation would not be the same without you, senora! Your smile, your humor, your service, also your patience with my Spanish! She had our order memorized and table ready every day with exactly what we wanted. She is a great server, but more importantly, a wonderful person.
In the pictures attached to this review, you will see our breakfast on the beach. Lilly and Rosy set this up for us one morning, and our chefs, Lusia and Adrian had all the food prepared - all of our favorites. These are people who care about their guests!
So - as I have said in the past and now, the people keep us coming back. This is an older resort which needs constant updating. As I have stated before and continue to complain about, the owners of the resort need to care about their guests as much as their employees do. Once again, the large hot tub by the beach still has jets that are not functioning - owners, fix it! Or don't say you have a hot tub by the beach in your advertisements - say you have a large bath tub!
The room renovations done a few years ago were needed and are good, but additional work should be done - including upgrading your air conditioning and fixing your hot tub.
One final note - this is a small resort with a smaller beach area. Stop roping off part of it as a "preferred club" amenity. That is ridiculous. If you want a true amenity for the additional money you are charging for preferred, then make the bali beds the amenity - and stop charging an exorbitant amount for them. Just a thought.
However, aside from these issues, we had a wonderful time! Rosy - keep the water coming!! LOL
