Get ready to fiesta, siesta, and do it all over again at the Grand Palladium Colonial Resort & Spa - your all-inclusive playground on Mexico’s sun-soaked Riviera Maya. Lazy beach days, adrenaline-packed adventures, or spa sessions that melt the stress away, this resort has it all. Hit the tennis courts, try your hand at pickleball, or dive into the massive pools. And when the sun goes down? The resort’s live entertainment keeps the party going. Live music, themed parties, and shows that will have you dancing all the way back to your spacious, comfortable suite. So, whether you’re here for the beach, the bliss, or the brilliant food, you’re about to find your happy place.
Amenities
Kids Club
Families
Bar
Evening Entertainment
Internet Access
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Beachfront location
Where is it
Located in Akumal, which is between the vibrant resort areas of Playa del Carmen and Tulum. Transfer time from Cancun Airport: 1 hour.
Hotel information
389 rooms and suites, all modern with Mexican-inspired decor. With furnished balcony, air-conditioning, flatscreen TV, in-room tea/coffee, mini-bar, WiFi and safe. Deluxe Garden View rooms are located near the hotel’s main restaurant and bar area, with either 1 king bed or 2 double beds, sleeping maximum 4 people.
All Inclusive includes: all meals and activities unless otherwise stated.
Room upgrades
Junior Suite Garden View rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.
Junior Suite Pool Side rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.
Romance Villa Suite Pool Side with a private, Mayan-style outdoor shower, and a terrace with a hammock and sitting area, sleeping maximum 2 adults.
Book
by 11 Aug '25 to receive up to 13 % off the accommodation cost between 24 Jun - 31 Aug '25 Terms
and conditions apply. Any applicable offers have been calculated into the
prices shown. Offers may not be combinable. Blackout dates apply.
Booking Bonus: Bookby 30 Sep '25 to receive 5% off the accommodation cost between 21 Aug '25 - 31 Oct '26. Termsand conditions apply. Any applicable offers have been calculated into theprices shown. Offers may not be combinable. Blackout dates apply.
Booking Bonus: Book by 22 Sep '25 to receive up to 5% off theaccommodation cost between 1 Nov–31 Dec '25.Terms andconditions apply. Any applicable offers have been calculated into theprices shown. Offers may not be combinable. Blackout dates apply.
2 show cooking restaurants: La Hacienda (International buffet restaurant) and El Gran Azul (International buffet restaurant). A la carte restaurants: EL Dorado (steak house), La Adelita (Mexican). Bravo Dinner & Dance*, Chic Cabaret & Restaurant*, Le Petit Chef*.
Regular entertainment including live music, DJs, theatre shows and themed parties. CHIC Cabaret & Restaurant*.
Choice of 3 pools including 1 adult-only. Access to the spa* with sauna and Turkish bath. Gym with cardio and weights. Volleyball court. Mini-golf course. Basketball court. Tennis and padel. Badminton. Water polo. Pickleball. Cooking classes. Dance lessons. Baby club (for 1-3 years, suitable games and activities), Mini Club (for 4-12 years) and Black & White Junior Club (teen room with pool tables, Xbox and computers).
24-hour room service*. Laundry service*. Concierge service. Medical service*.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
Guests have the opportunity to utilize some of the privileges available at some of their sister properties within the Grand Palladium complex (subject to availability).
* Denotes local charge.
Based on 11901 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (7148)
Very good (2565)
Average (1062)
Poor (602)
Terrible (524)
We enjoyed our stay...
Aug 22, 2025Al S
Our overall experience during our stay was fine. Hotel had manicured grounds, nice pools, plenty of activities and nightly entertainment. Food was hit or miss...some restaurants were very good and others not so much. The buffet was fine. The rooms definitely need updating, but were still comfortable and relatively clean. Service was very…
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Our overall experience during our stay was fine. Hotel had manicured grounds, nice pools, plenty of activities and nightly entertainment. Food was hit or miss...some restaurants were very good and others not so much. The buffet was fine. The rooms definitely need updating, but were still comfortable and relatively clean. Service was very good. The majority of the staff were friendly and accommodating.
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Worst Resort ever stayed
Aug 21, 2025faynyny
Unprofessional Staff, very dirty rooms. The little ponds outside of the restaurants smell & look very bad. I can't believe they don't take care of it.
Family vacation 2025
Aug 20, 2025skichickgcc
Our favorite resort! The staff is amazing but the hotel need to hire more people to keep up with demands and quality.
Good, but improvements could be made
Aug 16, 2025robertbhatnager
First the negatives:
The A la Can’t. With so many eating options in the evening, I was at a loss as to why it is so difficult to book restaurants, even 3 days in advance. There were restaurants that we were unable to eat in, but really wanted to as there was no availability. Either the booking service needs amending or capacity increasing
The…
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First the negatives:
The A la Can’t. With so many eating options in the evening, I was at a loss as to why it is so difficult to book restaurants, even 3 days in advance. There were restaurants that we were unable to eat in, but really wanted to as there was no availability. Either the booking service needs amending or capacity increasing
The beach - full of seaweed, unable to access the sea and swim comfortably. Things being done, but still a turn off. The sand is a thing layer that covers a very rocky seabed - take sea shoes if you venture in.
The positives - the staff are excellent and are a credit to the resort. Nothing appears too much and, on the whole, service is what one would expect.
The resort is of a really high standard, spotlessly clean and sufficiently varied, even when full to give a spacious feel. Facilities are good (aside from the beach) and kept our two teenagers happy. Rooms are of a good standard and well maintained.
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Avoid!!!
Aug 15, 2025wardn30390Basingstoke, United Kingdom
Hotel staff helpfulness- Dreadful. A socket came off the wall and my husband received an electric shock. Despite correspondence with the hotel via WhatsApp, it took 4 days and another trip to reception to get it sorted. No apology was given.
Availability of staff by the pool-limited for the size of the hotel.
Food quality-questionable. 2 in…
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Hotel staff helpfulness- Dreadful. A socket came off the wall and my husband received an electric shock. Despite correspondence with the hotel via WhatsApp, it took 4 days and another trip to reception to get it sorted. No apology was given.
Availability of staff by the pool-limited for the size of the hotel.
Food quality-questionable. 2 in our party experience d+v at different points during the trip. One member who was unwell remained in a room for nearly 2 days.
A la Carte-some better than the others however numerous steaks in the Argentinian had to be sent back due to gristle and steaks being the wrong colour (grey)
Rooms-incredibly dated.
Entertainment-Great but they are on a weekly cycle so if you are coming for 2 weeks you will see the same shows twice.
Bellboys-excellent.
The beach that is shown in the photo is nothing like the real beach. This is not a fault of the hotel. There has been an issue with seaweed around the coast but the hotel is doing best to deal with it.
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We enjoyed our stay...
