Grand Palladium Colonial Resort - Spa

Riviera Maya, Mexico

Star rating

Deluxe Garden View
Junior Suite Garden View
Sumptuori
El Dorado
Poseidon
Las Olas
La Hacienda
Xtra Time Sports Bar
Lobby
Lobby
Deluxe Garden View
Junior Suite Garden View
Sumptuori
El Dorado
Poseidon
Las Olas
La Hacienda
Xtra Time Sports Bar
Lobby
Lobby

The hotel

Get ready to fiesta, siesta, and do it all over again at the Grand Palladium Colonial Resort & Spa - your all-inclusive playground on Mexico’s sun-soaked Riviera Maya. Lazy beach days, adrenaline-packed adventures, or spa sessions that melt the stress away, this resort has it all. Hit the tennis courts, try your hand at pickleball, or dive into the massive pools. And when the sun goes down? The resort’s live entertainment keeps the party going. Live music, themed parties, and shows that will have you dancing all the way back to your spacious, comfortable suite. So, whether you’re here for the beach, the bliss, or the brilliant food, you’re about to find your happy place.

Amenities

  • Kids Club
  • Families
  • Bar
  • Evening Entertainment
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in Akumal, which is between the vibrant resort areas of Playa del Carmen and Tulum. Transfer time from Cancun Airport: 1 hour.

Hotel information

389 rooms and suites, all modern with Mexican-inspired decor. With furnished balcony, air-conditioning, flatscreen TV, in-room tea/coffee, mini-bar, WiFi and safe. Deluxe Garden View rooms are located near the hotel’s main restaurant and bar area, with either 1 king bed or 2 double beds, sleeping maximum 4 people.

All Inclusive includes: all meals and activities unless otherwise stated.

Room upgrades

Junior Suite Garden View rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.

Junior Suite Pool Side rooms are located near the pool, with either 1 king bed or 2 double beds, sleeping maximum 4 people.

Romance Villa Suite Pool Side with a private, Mayan-style outdoor shower, and a terrace with a hammock and sitting area, sleeping maximum 2 adults.

  • Book by 23 Jun '25 to receive up to 10% off the accommodation cost between 01 Jun - 31 Oct '25.  Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

2 show cooking restaurants: La Hacienda (International buffet restaurant) and El Gran Azul (International buffet restaurant). A la carte restaurants: EL Dorado (steak house), La Adelita (Mexican). Bravo Dinner & Dance*, Chic Cabaret & Restaurant*, Le Petit Chef*.

Regular entertainment including live music, DJs, theatre shows and themed parties. CHIC Cabaret & Restaurant*.

Choice of 3 pools including 1 adult-only. Access to the spa* with sauna and Turkish bath. Gym with cardio and weights. Volleyball court. Mini-golf course. Basketball court. Tennis and padel. Badminton. Water polo. Pickleball. Cooking classes. Dance lessons. Baby club (for 1-3 years, suitable games and activities), Mini Club (for 4-12 years) and Black & White Junior Club (teen room with pool tables, Xbox and computers).

24-hour room service*. Laundry service*. Concierge service. Medical service*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Guests have the opportunity to utilize some of the privileges available at some of their sister properties within the Grand Palladium complex (subject to availability).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6967)
  • Very good (2534)
  • Average (1053)
  • Poor (594)
  • Terrible (509)
Image of the Tripadvisor rating Vacations

Jun 1, 2025 Gerald P

Amazing entertainment whit Gonzalo and Ximena. The casino was amazing en th place is really beutiful and the music and the activities in the day I love Mexico is really fun and safe really thanks for the entertainment staff Gonzalo Celeste And Ximena
Image of the Tripadvisor rating My experience in this hotel

Jun 1, 2025 Taylor D

We recently stayed at this hotel as a family of three—myself, my husband, and our 20-month-old—and overall, I’d say it’s a decent hotel on a large, nicely laid-out complex, but there were quite a few issues that made it less than ideal for families. The room itself was a bit dated, but nothing too terrible. The beds were okay, though the pillows… Read more
We recently stayed at this hotel as a family of three—myself, my husband, and our 20-month-old—and overall, I’d say it’s a decent hotel on a large, nicely laid-out complex, but there were quite a few issues that made it less than ideal for families. The room itself was a bit dated, but nothing too terrible. The beds were okay, though the pillows left a lot to be desired. We did run into a few problems in the room: the bath wasn’t usable, the shower was leaking, and there was no lock on the balcony door. With a toddler, that was a big safety concern. Our child could open the door easily, so we had to request a room change. Even though we had asked in advance for a ground floor room, they initially placed us on the second floor. Not great communication there. In general, I wouldn’t describe this as a very family-friendly place. For starters, there’s no shade at all over the kids’ pool, which is a big issue in the heat. The main buffet doesn’t really cater to children either. In the à la carte restaurants, they do have a kids’ menu, but it’s the same everywhere and very limited. You also need to book these restaurants three days in advance, and even when they know you’re coming with a child, they’re often unprepared—we didn’t always get a high chair, which is frustrating. There is the option to upgrade to the “family section,” which gives access to two more dining options that are a bit better for kids. But strangely, there’s more space there that’s adults-only. It kind of feels like you’re being told “you’re joining their family, but it’s not really for your family.” Service was hit and miss. The morning staff were much more attentive, but in the evenings, you could be waiting quite a while just to get drinks. The buffet also had long queues because a lot of the food is cooked to order, which isn’t ideal with a hungry toddler. We ended up eating more at The Nest, where you could just order off the menu without needing a reservation—much easier and less stressful. As for management—yes, I did raise my concerns while we were there. At first, they seemed helpful, but as time went on, I started to feel like they were just trying to keep me quiet. I was asked to sign paperwork, which honestly felt more like a bribe than genuine concern. I waited several days for a manager to get back to me and eventually gave up trying. It was clear they weren’t really interested in resolving anything, so we just tried to make the most of the rest of our holiday. There’s just something about the place that doesn’t flow right. It looks nice on the surface, but it feels disjointed and not very well thought out for families with small children. To top it off, our experience with TUI was disappointing. We paid for a private transfer, but there was no car seat (even though we’d requested one), and no one was waiting for us when we arrived. Would we return? Probably not. While there were some positives, it just didn’t feel like the relaxing, family-friendly holiday we’d hoped for. Read less
Image of the Tripadvisor rating Beautiful Resort

Jun 1, 2025 Claire E Norfolk, United Kingdom

This is a lovely 'spacious' resort that is very clean, has plenty of pools, fabulous restaurants, caters for all needs and very friendly helpful staff. With the opportunity to use walk ways through the jungles and meet plenty of native wildlife....what's not to love! We will definitely be back.
Image of the Tripadvisor rating Underrated Activities (and goated archery instructor)

May 31, 2025 Lulu M

So great overall! Wanted to give a special shout-out to the sports activities they have those were so fun. And another shoutout especially to our archery instructor, Gael Victor, who was actually amazing — he was a great teacher and because of him I hit bullseye 🎯🥳 everyone he taught is practically Olympic ready now 🏹
Image of the Tripadvisor rating Amazing experience for couples

May 30, 2025 Cole F

rooms were a little warm but great food and service! The bartenders were great and really nice and friendly. the sports bar was a great place for lunch and the pools were not hardly crowded. the only problem we had was the room being a little warm.