Grand Velas Riviera Maya

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Grand Velas Riviera Maya | Riviera Maya, Mexico | Virgin Atlantic Holidays

Riviera Maya, Mexico

5 stars

Available offers

Booking Bonus: Book by 15 Dec '26 to receive up to 10% off the accommodation cost between 29 Jan–15 Dec '26. Subject to change. Blackout dates apply. Offers may not be combinable. Any applicable offers have been calculated into the prices shown. Terms and conditions apply.

Booking Bonus: Book by 17 Dec '26 to receive $50 USD spa credit per adult, per night, valid for stays before the 17 Dec '26. Applicable on massages, facials and body wrap treatments with a duration of 50 min or more. Not transferable between guests. Not cumulative. Not redeemable for cash. Unused balances will not be refunded. Not combinable with other Spa promotions. Not applicable on SPA Boutique products, Beauty Salon, Water ceremony. Not applicable on treatments available in SPA Cabanas (outdoor areas) .Subject to change. Terms and conditions apply.

Grand Velas Riviera Maya takes all-inclusive to a whole new level, think standout style, incredible flavours and those thoughtful touches that turn a great holiday into something unforgettable. Here, you can choose your perfect vibe. Go for the oceanfront Grand Class for a more grown-up, intimate escape, the Ambassador for relaxed family stays with sweeping sea views, or the Zen Grand – a jungle hideaway surrounded by winding freshwater streams. Foodies, you’re in for a treat. With eight gourmet restaurants, from elegant French dishes at Piaf and Italian-Mediterranean favourites at Lucca, to bold Mexican flavours at Frida and Asian fusion at Sen Lin, every meal feels like an occasion. There’s even Michelin-starred dining at Cocina de Autor. Add in beachside bites, expertly crafted cocktails and 24-hour in-suite dining, and you’re all set. As evening rolls in, sip something special at the Sky Bar with those wow-worthy ocean views, or head to the jungle-fringed Koi Bar for a more laid-back vibe. Set between lush jungle and the turquoise Caribbean Sea, this place is all about switching off and recharging. The SE Spa is a real standout which is home to the unique Jungle Kids’ Spa. Families are brilliantly catered for, too. Little ones can dive into a screen-free, jungle-themed Kids’ Club packed with creative activities, outdoor adventures and hands-on fun. Meanwhile, teens get their own stylish hangout, complete with a PS5 gaming zone, arcade and even a private disco.

Amenities

Kayaking
Sailing
Snorkelling
Babysitting service
Kids Club
Families
Honeymoon
Wedding
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Beachfront location

Explore the local area

Hugging the pristine white sands of Playa del Carmen. Transfer time from Cancun Airport: 50 minutes.

Hotel Information

Room Information
Room Upgrade Information

254 suites in Zen Grand section, 195 suites in Ambassador section and 90 suites in the Grand Class section. All with air-conditioning, terrace or balcony, indoor Jacuzzi bath tub, satellite TV, telephone, WiFi access, Nespresso™ coffee maker, DVD/CD/mp3 player, alarm clock, safe, hairdryer and iron and board. Zen Grand Suites Nature View are located in the jungle area and have jungle views with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: all meals, unlimited local and selected premium-brand drinks, mini-bar with snacks, supervised kids' activities. All activities and entertainment above unless stated otherwise.

Hotel details

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 USD per person per night that will be added to your hotel bill (payable locally, subject to change).

Dining

Chaká (Contemporary Yucatan menu and international cuisines for breakfast, lunch and dinner. Chaká welcome diners ages 12+ years). Bistro (International, open for breakfast and lunch. Bistro welcome diners ages 12+ years). Azul (family-friendly, beachfront restaurant serving buffet-style breakfast and lunch). Piaf (French cuisine with live music, open for dinner. Piaf welcome diners ages 12+ years), Frida (award-winning, family-friendly Mexican restaurant, open for dinner). Sen Lin (Asian fusion, family-friendly, open for dinner). Cocina de Autor (Michelin-starred restaurant, open for dinner. Cocina de Autor welcome diners ages 12+ years). Choice of bars including Karaoke bar, pool bar, sports bar and rooftop lounge.

Fun and Games

Infinity swimming pool, children’s swimming pool. Life Fitness Centre. Spa* with full range of massage and beauty treatments, including Spa corner, offering poolside and oceanfront Spa treatments*, like hydrating massages for sun-tanned skin. Beauty salon*. Jungle Kids Spa* to experience wellness. Non-motorised water sports including snorkelling, kayaking and boogie boards. Scuba diving* and sailing*. Premium access to nearby Championship 18-hole golf courses*. Yoga, Pilates and Tai Chi classes*. Kids' club open 9:00am-11:00pm, with a full range of activities from everything from arts and crafts, outdoor competitions, picnics, mini shows, t shirt painting and more (4-12 years). Teens' Club for teenagers from 11:00am-12:00am, offering individual video game pods, golf simulator, VIP movie theatre, cooking classes, lounge areas, dance floor with karaoke, billiards, ice hockey and a mocktail bar serving suitable drinks and snacks (13-18 years). Daily sports programme including water polo, beach volleyball and croquet.

Entertainment

Regular evening entertainment including live music and dancing.

Handy Stuff

Babysitting*. Laundry/dry-cleaning service*. 24-hour Concierge service. 24-hour suite service. Baby concierge service available in the Zen Grand and Ambassador lobbies offering items such as a baby bottle steriliser, high chair, crib, stroller, baby bathtub and baby bouncer as well as a rattle, teether, bottle and bottle brush to take home (subject to availability). Complimentary basic WiFi Internet access available throughout the resort.

Accessibility

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

*Denotes local charge.

Dress code: applies in Frida, Bistro, Lucca, Piaf, Cocina de Autor, and Sen Lin restaurants. Casually elegant resort attire should be worn, gentlemen should wear closed footwear and ladies should wear non-beach footwear. No shorts, t-shirts, sleeveless shirts, trainers or beach sandals.

Please note: at the Bistro, Piaf and Signature Restaurants, the minimum age required is 16 years.

Trip advisor rating

4.8/5

6,673 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

87%

Very Good

Average

Poor

Terrible

“Amazing all inclusive option - top quality food and service”

Apr 10, 2026732af1982

Just checked out after a week at Grand Velas and an absolutely exceptional stay. We stayed in the Zen area - room was lovely, really spacious and well appointed. We spent time between the Zen pool, the beach and the Ambassador pool. The shuttle works really well, always available and convenient. Standout for us was the food and drinks - absolutely exceptional all round. We did struggle to get reservations (thank you to our concierge Orlando for sorting for us!!) so do book in advance - Frieda, Lucca, Bistro and Cen Lin were all our favourites but everywhere was great. The choice at breakfast was great, loved the coffee shop too, and the buffet lunch as well as poolside and beach bbq options were all fab. We were travelling with two kids - our 7 year old loved the kids club. One recommendation is there were some sessions which were purely for girls (2 hr hair braiding followed by a princess show) which our son was not a fan of, be great to have other activities running at those times - but a small point and in general was great. Our older son loved the teens club - from PlayStations, to golf simulators, loads for him to do which can be a struggle for the preteens! Beach watersports are also great, we loved the catamaran experience. We were also able to arrange a babysitter for 2 movies and room service for the kids while we had an adult dinner which was a major bonus! And our son had a massage in the kids spa which was a lovely treat. Overall a really great stay. This is all inclusive at another level; everything was top quality and totally worth it. Every member of staff we met were friendly and helpful and took such great care of us which really made such a difference. Thank you and we will be back!

“FAB-U-LOUS”

Apr 10, 2026Pamela S

Our recent stay at Grand Velas was nothing short of exceptional. Travelling as a family of eight, ranging in age from 3 to 75, we were all completely delighted by how effortlessly the hotel catered to each of us. It’s rare to find a place that genuinely suits every generation, but Grand Velas achieves this beautifully. A very special thank you to our wonderful concierges, Sofia, Nora, and Daniel, who truly elevated our experience. They seamlessly organised all of our dinner reservations and activities, and each day we received a thoughtfully prepared list of events, ensuring we never missed out on anything. Their attention to detail and warm, professional approach made everything feel easy and perfectly tailored. The beach service was equally impressive, with attentive staff always ready to arrange loungers and bring refreshing drinks with a smile. The adult pool area was serene, elegant, and blissfully peaceful — the perfect retreat — while the children were absolutely thrilled with the expansive Ambassador pool and the wide range of activities on offer. A standout mention must go to Braulio, who was constantly present, engaging, and wonderfully entertaining — a real asset to the resort. Saul also deserves recognition for his energy and enthusiasm, motivating us with fantastic beach and gym workouts, alongside Edith, who was equally fabulous in the gym. We celebrated two birthdays during our stay, and the hotel went above and beyond to make them truly special. From balloons beautifully arranged in our rooms to the heartfelt celebratory songs and delicious cakes at Frida and Chaka, every detail was handled with care and joy. We also loved spending time in the Zen area, which offered a completely different atmosphere with its lush jungle setting — peaceful, atmospheric, and complemented by the excellent Koi bar. Grand Velas delivers luxury, warmth, and impeccable service in every aspect. It created unforgettable memories for our entire family, and we would return in a heartbeat.

“Rivara family vacation”

Apr 09, 2026June R

Absolutely an amazing time… everyone was 5 star the service …,rooms immaculate… grand class accommodations and our favorite staff employees at the Bistro restaurant the best there is for sure very , attentive, Eduardo, Alix, the pool bartender so much fun.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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