Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

Star rating

Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub
1 of 16
Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub

The hotel

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    Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, one adults only pool, three restaurants and endless non-motorised water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, it’s top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

    Amenities

    • Golf
    • Honeymoon
    • Wedding
    • Bar
    • Fitness Centre/Gym
    • Internet Access
    • Laundry Service
    • Restaurant
    • Room Service
    • Safety Deposit Box
    • Spa
    • Swimming Pool

    Where is it

    In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

    Hotel information

    312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

    All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.

    Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

    Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

    Rock Suite Ocean Front 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds or 1 king-size bed, sleeping maximum 6 adults.

    Rock Suite Ocean Front Rooftop Lounge 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

    Deluxe Swim-up room with an exterior semi-private swim up pool and king bed sleeping a maximum of 2 adults.

    • Resort Credit: Receive $200 resort credit per room per night for travel until 17 Dec'25 when staying 1-14 nights, book by 30 Sep ’25.Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable. Blackoutdates apply. Terms and conditions apply. 

    3 restaurants and 4 bars: Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only), Faro (international gastro market open for breakfast and lunch). Arribo Bar, Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 12 restaurants, 3 bars, and cafés at the Hard Rock Hotel Riviera Maya - Hacienda.

    Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.

    1 adult-only swimming pool featuring entertainment such as DJ and saxophone players (schedule may vary). Cabanas* are available to hire (subject to availability). Access to 4 other pools throughout the resort. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Rockaway Bay Waterpark features 23 slides including 6 high speed slides for adults and teens.

    Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

    Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

    * Denotes local charge.

    Please note: sections of this resort are adult-only resort.

    Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

    Rating summary

    • Sleep Quality Image of the Tripadvisor rating
    • Location Image of the Tripadvisor rating
    • Rooms Image of the Tripadvisor rating
    • Service Image of the Tripadvisor rating
    • Value Image of the Tripadvisor rating
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    Traveller rating

    • Excellent (9206)
    • Very good (1464)
    • Average (458)
    • Poor (297)
    • Terrible (242)
    Image of the Tripadvisor rating 10 year Anniversary at hard rock Riviera Maya

    Jul 26, 2025 Dannie D Norfolk, Virginia

    Had a great time at the Eden pool William and to the pool concierge team thanks to the manager jair Torres y a nick took the best care of me...made me feel extra special
    Image of the Tripadvisor rating Mauricio & Diego nailed it!!

    Jul 26, 2025 Jessica1027

    We had a great trip to the Hard Rock!!! Mauricio & Diego were wonderful!! They had spot on recommendations for dinner and lunch and were so friendly and accommodating! The service for all meals was above and beyond! And the entertainment crew kept things popping at the pools! Thank you!!!
    Image of the Tripadvisor rating Overpromised, underdelivered

    Jul 26, 2025 Anna G

    Check-in / check-out process was terrible, I mean horrendous; they couldn’t get the name/number of guests in my room correct despite multiple corrections from me throughout the stay. Slow and inefficient every step of the way. Long wait for dinner despite premade reservations, longer waits for breakfast and lunch despite tons of open tables and… Read more
    Check-in / check-out process was terrible, I mean horrendous; they couldn’t get the name/number of guests in my room correct despite multiple corrections from me throughout the stay. Slow and inefficient every step of the way. Long wait for dinner despite premade reservations, longer waits for breakfast and lunch despite tons of open tables and buffet style. Hostesses at restaurants were not very flexible with seating families together. Had a few other unpleasant interactions with various staff that were not very hospitable but not completely egregious, ie slightly rude front desk attendant and a lobby server cut me off at an elevator. Pros: Poolside servers were great and attentive! The bartender Diego at the pizzeto bar was amazing! Spa staff was wonderful! Cleaning staff were great as well! Overall: Would not go back. Read less
    Image of the Tripadvisor rating The concierges anf staff at Hard Rick Riviera Maya ( Heaven) make the difference…

    Jul 25, 2025 Terry W

    We were lucky enough to have the Presidential Suite at Riviera Maya with two fine concierge assistants.. Diego and Mauricio who made the trip memorable.. easy.. and nothing short of outstanding … Their assistance in all Facets of dinner reservations… information .. maintenance issues and recommendations made this the best trip in our 12 years as… Read more
    We were lucky enough to have the Presidential Suite at Riviera Maya with two fine concierge assistants.. Diego and Mauricio who made the trip memorable.. easy.. and nothing short of outstanding … Their assistance in all Facets of dinner reservations… information .. maintenance issues and recommendations made this the best trip in our 12 years as members..truly great assets and representatives of the Hard Rock brand.. They were…Professional.. well spoken .. and had a positive attitude towards making our requests a reality .. and that made ALL THE DIFFERENCe! Maria at Faros.. with Francisco and the other wait …staff truly made us welcome and provided top level service at breakfast and lunches…as well as birthday wishes and surprises above and beyond anything we expected.. The new restaurants on the Heaven side are a level Above anything we’ve seen at Riviera Maya before.. and are top level eateries with high level wait staff.. The rooms were top notch… the drinks.. EXCELLENT and the facilities well maintained and better than out last visits few years ago.. They are working h hard there at Hard Rick to elevate the brand and bring you back.. If you find yourself fortunate enough to have Diego or Mauricio as your assistants.. rest assured that they will work hard to accommodate your every need and with a genuine smile…hard to find at other resorts like Sandals .. the brand just keeps getting better! Read less
    Image of the Tripadvisor rating William was 10 stars

    Jul 24, 2025 Gabi W

    William was wonderful it was great ! So relaxing at heaven pool . It was so great thanks to William and the pool concierge team !! I will be back tomorrow to tip!