Hard Rock Hotel Riviera Maya - Heaven

Riviera Maya, Mexico

Star rating

Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub
Heaven Nightclub
Hacienda Beach
Heaven Lobby
Heaven Lobby
Heaven Nightclub
Heaven Deluxe Diamond Room
Wai Restaurant
Umo Restaurant
Rock Spa
Rock Spa
Rock Suite Platinum 2-Bed Heaven Suite
Heaven Nightclub

The hotel

Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, one adults only pool, three restaurants and endless non-motorised water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, it’s top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Golf
  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.

Hotel information

312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.

Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.

Rock Suite Ocean Front 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds or 1 king-size bed, sleeping maximum 6 adults.

Rock Suite Ocean Front Rooftop Lounge 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.

Deluxe Swim-up room with an exterior semi-private swim up pool and king bed sleeping a maximum of 2 adults.

3 restaurants and 4 bars: Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only), Faro (international gastro market open for breakfast and lunch). Arribo Bar, Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 12 restaurants, 3 bars, and cafés at the Hard Rock Hotel Riviera Maya - Hacienda.

Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.

1 adult-only swimming pool featuring entertainment such as DJ and saxophone players (schedule may vary). Cabanas* are available to hire (subject to availability). Access to 4 other pools throughout the resort. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Rockaway Bay Waterpark features 23 slides including 6 high speed slides for adults and teens.

Complimentary WiFi. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Please note: sections of this resort are adult-only resort.

Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
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Traveller rating

  • Excellent (9078)
  • Very good (1459)
  • Average (458)
  • Poor (295)
  • Terrible (242)
Image of the Tripadvisor rating Angel Was Amazing!!!

May 31, 2025 Ange B

Angel at Wai Thai was amazing!! So attentive all evening! The chef was amazing and even came to say hello. We loved this place and will definitely be back! We had so much food and it was all amazing!!!!!!!!!!!!!¡!!!!!!!!!!!¡!!!!!!!!!!!!!!!
Image of the Tripadvisor rating Awesome entertainment & service!!

May 30, 2025 HelenTica

Our Hard Rock Hotel trip in Puerto Aventuras, Quintana Roo, Mexico, was epic! The entertainment team—Otto, Hector, Jazzi, DaniBoy, Vale, and Emmy—brought incredible energy with foam parties, water aerobics, and water balloon fights. The fire and water show was sensational! Plus, shout-out to Max at the Dive Bar for being the best bartender; his… Read more
Our Hard Rock Hotel trip in Puerto Aventuras, Quintana Roo, Mexico, was epic! The entertainment team—Otto, Hector, Jazzi, DaniBoy, Vale, and Emmy—brought incredible energy with foam parties, water aerobics, and water balloon fights. The fire and water show was sensational! Plus, shout-out to Max at the Dive Bar for being the best bartender; his drinks and service were top-notch. Unforgettable experience! Read less
Image of the Tripadvisor rating BLISSFULL PLACE TO BE AT!!!

May 30, 2025 fooooodddyyyy

Jorge and William at the Pool Heaven were the best. We literally enjoyed the entire time we were there for real. The service is top notch and the food was seriously great. Customer service was exceptional and fealt very welcome. This resort also has weddings and gatherings for all people.
Image of the Tripadvisor rating Amazing family vacation

May 30, 2025 Sarah K C

Second time coming to Hard Rock Riviera Maya and is still our favorite location to go. Our butlers Fernando and Erika have made our stay very comfortable and relaxing. They go above and beyond for our needs and are quick to respond. They are very caring, friendly, and helpful! The food have gotten so much better than the last time we were here. We… Read more
Second time coming to Hard Rock Riviera Maya and is still our favorite location to go. Our butlers Fernando and Erika have made our stay very comfortable and relaxing. They go above and beyond for our needs and are quick to respond. They are very caring, friendly, and helpful! The food have gotten so much better than the last time we were here. We recommend Wai, Umo and a special dinner experience called Awaken Your Senses. Overall, it was another unforgettable experience for us and we will definitely come back here in the future. Give this place a shot! You will not regret it! Read less
Image of the Tripadvisor rating So fun I highly recommend

May 29, 2025 Cara H

Just wrapped up a stay at the Hard Rock Hotel in Mexico, and it was an absolute blast! The vibe is totally energetic, with music memorabilia everywhere. My room was spacious and decked out with cool rock-themed decor, plus the minibar was always stocked. The pools were awesome, and there were plenty of activities to keep everyone entertained. The… Read more
Just wrapped up a stay at the Hard Rock Hotel in Mexico, and it was an absolute blast! The vibe is totally energetic, with music memorabilia everywhere. My room was spacious and decked out with cool rock-themed decor, plus the minibar was always stocked. The pools were awesome, and there were plenty of activities to keep everyone entertained. The restaurants were top-notch – I especially loved the steakhouse. The only slight bummer was the beach being a bit crowded, but honestly, with everything else going on, it didn't bother me too much. If you're looking for a fun, lively vacation, this place rocks! Read less