Fancy a little rock star treatment? You’ll feel like a VIP all the way and deservedly so at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya Heaven is a partly adults-only oasis offering luxurious accommodation, one adults only pool, three restaurants and endless non-motorised water activities. Treat yourself at the Rock Spa® or simply soak up the Mexican sun on the white sand beach. There’s also the Hard Rock golf course (20 minutes away) and you’ve got easy access to it as well as preferential tee times. Plus staying at the Heaven section, you will have full access to the facilities within the family friendly Hacienda section, giving you even more dining options and pools to enjoy. An All Inclusive resort, it’s top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!
Amenities
Golf
Honeymoon
Wedding
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Where is it
In the heart of the Riviera Maya, this is section of the Hard Rock Hotel Riviera Maya is mostly adults-only, with some select facilities open to families. Transfer time from Cancun Airport: 1 hour 10 minutes.
Hotel information
312 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi, turn-down service, coffee-maker, mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and double Jacuzzi bathtub. Deluxe Gold Room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Hacienda section.
Deluxe Diamond Rooms offer the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities by Rock Spa, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.
Deluxe Sky Terrace Room with a rooftop Jacuzzi bathtub and 1 king-size bed, sleeping maximum 2 adults.
Rock Suite Ocean Front 2-Bed Heaven Suite with a master en-suite bedroom with 1 king-size bed, a second bedroom with 2 double beds or 1 king-size bed, sleeping maximum 6 adults.
Rock Suite Ocean Front Rooftop Lounge 2-Bed Heaven Suite with master en-suite bedroom with 1 king-size bed, a second bedroom 2 double beds, sleeping maximum 4 adults.
Deluxe Swim-up room with an exterior semi-private swim up pool and king bed sleeping a maximum of 2 adults.
Resort Credit: Receive $200 resort credit per room per night for travel until 17 Dec'25 when staying 1-14 nights, book by 30 Sep ’25.Any applicable offers havebeen calculated into the prices shown. Offers may not be combinable. Blackoutdates apply. Terms and conditions apply.
3 restaurants and 4 bars: Wai (Thai inspired cuisine á la carte, adults-only). Umo (Mexican Yucatan cuisine á la carte, adults-only), Faro (international gastro market open for breakfast and lunch). Arribo Bar, Martini Bar, Heaven Bar & Lounge (regular live entertainment), Rhythm Bar. Eden Bar at Eden beach. Poolside snack bar. Plus access to a further 12 restaurants, 3 bars, and cafés at the Hard Rock Hotel Riviera Maya - Hacienda.
Daily and nightly entertainment programme. Club Heaven with live DJ entertainment. New adults only pool, featuring music and a lively atmosphere.
1 adult-only swimming pool featuring entertainment such as DJ and saxophone players (schedule may vary). Cabanas* are available to hire (subject to availability). Access to 4 other pools throughout the resort. Tranquil sea cove and private white sand beach. Body Rock Fitness Centre. The Rock Spa®* with 50 treatment rooms (adults only), Yoga Temple, Posh Beauty Salon*. Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Local 18-hole Robert von Hagge designed golf course*. Rockaway Bay Waterpark features 23 slides including 6 high speed slides for adults and teens.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
* Denotes local charge.
Please note: sections of this resort are adult-only resort.
Please note: only adults are able to use all the facilities in both the Hacienda and Heaven sections of the hotel. Some areas in the Heaven section of the resort are adults-only.
Based on 11705 reviews
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (9246)
Very good (1465)
Average (458)
Poor (297)
Terrible (242)
Relaxing vacation
Aug 13, 2025Visiting-1960Lebanon, New Jersey
We have been going to Hard Rock Riviera Maya for several years. They have added restraunts with good food and friendly service. Glad to see that both the adult and family sides had evening activities. Seems like some rooms are getting a makeover which it definitely needs. Praises go to our butler, Fernando. Our every need or request was taken…
Read more
We have been going to Hard Rock Riviera Maya for several years. They have added restraunts with good food and friendly service. Glad to see that both the adult and family sides had evening activities. Seems like some rooms are getting a makeover which it definitely needs. Praises go to our butler, Fernando. Our every need or request was taken care of in a timely manner. Even though his hours were during the day, most days he was on sight early and stayed later. This shows Fernando is committed to HR and the focus of his families to ensure every need is met.
Read less
50th bday
Aug 10, 2025Willie B
There are so many people to thank. Special thanks to Otto for DJ and the summer heaven party he thru. The outfits was so amazing. Otto is cool even though I never beat him at blackjack. I will be back because of him
Blackjack with Otto and others!!
Aug 10, 2025Keysha E
Had a wonderful experience with all of hard rock. But I want to give a special thanks to Otto he made the time enjoyable for both my wife and I. Special thanks to hard rock and Otto plus the pool bartenders for making this trip truly memorable!! The summer like heaven show was amazing as well!!
50th birthday
Aug 10, 2025Erin B
Otto was amazing. He was in charge of Al the events at the pool. We played blackjack. He awesome. He also did this show at the pool that I love
Relaxing fun peaceful
Aug 10, 2025Macy G
This was a lot of fun, me and my sister felt well taken care of. Otto was super helpful with making it to all the events we wanted to!
Relaxing vacation