Hilton Tulum Riviera Maya, All Inclusive Resort

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Riviera Maya, Mexico

5 stars

Located just outside of Tulum, the Hilton Tulum Riviera Maya All Inclusive Resort offers a wealth of natural beauty and contemporary comfort, with a white sand beach, spa with wellness classes, and a choice of sparkling swimming pools. You're spoilt for choice at this All Inclusive haven with 13 restaurants and bars, fun daytime activities at the dedicated kids and teens clubs, plus, a jam packed entertainment schedule in the evening (that we're sure will keep you up way past sundown). Despite the vast range of things to do at the hotel, it's not completely cut off - you're close enough to explore local attractions such as Gran Cenote and Chichen Itza - one of the Seven Wonders of the New World. Fancy upgrading your holiday experience? Book an Enclave room to enjoy extra resort perks that will leave you feeling like VIP.

Amenities

Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Spa
Swimming Pool
Beachfront location

Explore the local area

Located in Riviera Maya, and close to attractions such as Tulum’s Mayan ruins and ecological parks. Transfer time from Cancun Airport: 2 hours.

Hotel Information

Room Information
Room Upgrade Information

735 contemporary rooms and suites, located throughout two-story villa-style buildings. All with oceanfront or resort views, air-conditioning, furnished balcony, seating area, table and chairs, coffee machine, mini-bar, TV, safe, bathroom, and 1 king-size bed, or 2 queen-size beds. Nature View Rooms are 452 sq. ft. and sleep maximum 4 adults.

All Inclusive includes: breakfast, lunch, and dinner at 13 food and beverage outlets. Unlimited drinks and cocktails. Mini-bar stocked daily with premium drinks and snacks.

Hotel details

Dining

13 restaurants and bars including Vela Sur (International buffet restaurant, all-day dining). Vela Norte (International and Mexican buffet restaurant, all-day dining). La Luce (Italian). Maxal (Mexican). Noriku (Asian). Auma (steakhouse). Chiringuito Seasalt (pool grill). Chiringuito Cocomar (pool grill, exclusively for Enclave guests). Deli cafe. Lobby bar. Pool bars.

Fun and Games

8 pools and 1 Splash Zone/Park. Spa* (located at Conrad Tulum Riviera Maya, with 16 treatment rooms, sauna, steam room and a beauty salon). Fitness centre. Kids club (4-12 years, activities includes treasure hunts, dance classes and Mexican games). Teens club (with video games, billiards, board games, and movie theatre.). Wine tour*. Group yoga and wellness classes. Aqua aerobics. Beach volleyball.

Entertainment

Daily cultural activities and nightly music and entertainment programme.

Handy Stuff

Complimentary WiFi. Pool and beach service. Personal concierge. 24-hour room service*.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.3/5

1,794 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

68%

Very Good

12%

Average

Poor

Terrible

“Love the ocean”

Oct 24, 2025Jreaton82

I’m torn between enjoying and despising this resort. We visited during the off-season, which made the prices more reasonable. However, if we had gone during peak season, my review would have been more critical. Thanks to our gold status, we were upgraded to a larger room with two bathrooms. This was a relief because the shower in our room didn’t have hot water. We didn’t complain because we had a second bathroom to use, but it seems to be an issue for many guests. The furniture in our rooms was stained, which was gross, but the room itself was clean. It was basic but clean. The beach is mostly rocks, so if you’re a beach person, this isn’t the right hotel for you. Walking along the rocky shoreline, we found a lot of trash, which was sad and disgusting. The food was below average. The portions were small, which is understandable considering how much people waste food. The restaurants tried to be creative with their dishes, but it didn’t work. The steak and Asian restaurants were the best. I spent the week eating bread and fruit. The food just tasted off. Fake mashed potatoes, vegetables out of cans for salads. It was not good. The drinks were disappointing. The sweetener was funky, and the alcohol just didn’t sit well. So much so that we chose not to drink alcohol. The property itself is nice. We enjoyed seeing how the buildings played with textures and lighting, which added to the experience. We enjoy walking, but this place isn’t friendly to walkers. The trams almost ran us over, and there’s no good way to walk other than using the path that the vans and trams use. One of the highlights of our trip was the Conrad Spa. It was one of the best spas we’ve been to and is worth the expense. The cost to go to Tulum was stupid expensive. Since the locals don’t understand how much work it is to make a couple hundred dollars in the states they think it’s appropriate to charge several hundred to go 12 miles. I asked my husband if he would return here. He said no, we would try the Conrad though. Oh, where is the joy in this review? I love the ocean, it makes me happy, therefore I enjoyed our trip and I got to make a cool candle.

“Hilton Tulum Riviera Maya All Inclusive Resort”

Oct 24, 2025Dawn C

This is our second visit to this resort and the service was exceptional. We really love it that they served us a welcome drink upon our arrival. We got to see our two favorite servers Juan from the Maxal Restaurant and Freddy from the Vela North Restaurant. We also met a new server Eleazar also from the Vela North Restaurant. The only two things that was disappointing on this trip was that some of the pools were closed for renovations and the hot water was not hot. Overall, we were very happy with our trip and will be back hopefully new year.

“Very good hotel”

Oct 23, 2025Discover29420484087

It was very good, extremely clean and beautiful views. It did smell of seaweed but it is only because i went during sea weed season, beautiful beach and good food. The restaraunts were amazing, the Italian had a lovely steak with the best sauce i have ever tasted, the hibachi was fun to watch and the steakhouse had this waiter called Octavio who was just great.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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