Secrets Akumal Riviera Maya

Dining

9 reservation-free restaurants: Market Café (international buffet, open for breakfast and lunch), El Patio (Mexican cuisine, open for dinner), Himitsu (Pan-Asian cuisine, open for dinner), Portofino (Italian cuisine, open for dinner), Bordeaux (French cuisine, open for dinner), Seaside Grill (breakfast for Preferred Club guests, lunch and dinner for all guests), Oceana (fresh seafood, open for dinner), Coco Café (coffee and snack bar, open 24-hours) and Barefoot Grill (light lunches). 7 bars: Barracuda (pool and beach bar), Desires Music Lounge (with dance floor and DJ, open until 1am), Halftime Bar (sports bar), Manatees (swim-up bar), Rendezvous (lobby bar), Showtime (theatre bar), and Sugar Reef (poolside bar). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at neighbouring resorts (terms and conditions apply). Please note: all restaurants may not be open every night.

Entertainment

Day and evening activities and entertainment. Open-air theatre. Live nightly entertainment. Theme parties.

Fun and Games

3 swimming pools including an expansive infinity pool. 2 outdoor Jacuzzis. Bali beds*. Fitness centre. Secrets Spa*. Water sports including kayaking, snorkelling, paddle boarding, water polo, and scuba-diving*. Beach and pool volleyball. Ping pong. Tennis court. Archery. Yoga. Dance lessons. Spanish lessons. Bingo. Aqua spinning. Rifle shooting*, bike tours along the Yal ku Lagoon, deep sea fishing* and sport fishing*. Golf nearby* (discounted Greens Fees at Riviera Maya Golf Club). Unique culinary activities including kitchen tours to meet chefs, cooking classes, tequila/wine tastings and more.

Handy Stuff

Complimentary WiFi access. Laundry/dry-cleaning service*. Concierge services and 24-hour room service. 24-hour front desk, currency exchange*, business centre, shopping galleria*, cigar shop*, wedding canopy, travel agency* and car rental*. Medical facilities*. Wedding, honeymoon and spa packages*.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

* Denotes local charge.

Dress code: casual Elegance in El Patio, Himitsu, Bordeaux, Portofino and Oceana restaurants - sneakers, tennis shoes or dress sandals (no flip-flops). Dress shirts with sleeves. Long pants required for men. No sleeveless shirts for men. All other restaurants are casual dress - Bermudas, long shorts or capri pants. Sneakers, tennis shoes or sandals. No sleeveless shirts for men. No bathing suits. Ladies must wear a bathing suit wrap or cover-up.

Please note: all guests must be aged over 18 years.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (11940)
Very good (1287)
Average (379)
Poor (114)
Terrible (69)

the bar is set high and for good reason!

May 12, 2025 W404ZZmarka Airdrie, Canada

Starting with check-in, we were escorted to the preferred lounge and treated to some fabulous snacks and drinks while the quick process of getting our room. Room was great, and liked the jungle view. We were in building 8 which is further back from the beach but the views here were still very spectacular. Room amenities were great and didn't… Read more

Starting with check-in, we were escorted to the preferred lounge and treated to some fabulous snacks and drinks while the quick process of getting our room. Room was great, and liked the jungle view. We were in building 8 which is further back from the beach but the views here were still very spectacular. Room amenities were great and didn't lack in anything. Room service was always great and early. Here they also have a concierge for each building and we had a fabulous lady Karina. She was so sweet and attentive and regularly checked to see if there was anything she could do to make our stay more enjoyable. Also a wealth of information. The beach was beautiful, there was a fair amount of seaweed, but they did a great job removing it every day! This being said we were still able to swim in the ocean every day. Lots of sea life right here too, with fish, stingrays, and turtles and very calm water to snorkel in. Pools were also very enjoyable, with no issues getting a lounger or towels. Drinks were promptly served at the pools and the beach. Shout out to Felipe at the beach and Abraham at pool 2 for the best service overall, but they were all very good. Also Alejandro the beach concierge on preferred side was great at location a lounger and getting towels when we needed. Antonio and Julio were our waiter for the Cinco de Mayo show by pool 2. He was very attentive and made sure we had everything we needed. The shows were great!! We had a lovely romantic dinner on the beach and Mario was fantastic! The fairy lights light up in the shape of a heart and all the extra touches made this night feel very special!! If you get the chance to do this, I highly recommend it. The food was unreal and made for a memorable experience. We enjoyed every meal we had at the a la carte restaurants, with Seaside Grill our favorite overall. Arturo at Bordeaux restaurant was awesome! Very attentive, offered great GF suggestions and always ensured our wine was filled. So friendly and joked a lot! Lot's of Gluten Free options for those that require it and they are very good at asking for allergies. The spa is a must!! Reyna walked us through our water treatment and very nice. Carolina and Astrid did our 80 minute massage and they did not disappoint. Great relaxation massage! This property is incredibly beautiful and an amazing experience and we will definitely be back! Read less

The best beach hotel we have ever been to

May 11, 2025 Andrew E Chelmsford, United Kingdom

This is a fantastic hotel. We have been to Mexico quite a few times and this is the best hotel we have stayed in. The service is excellent, the food is delicious, the drinks are top class, the facilities are great. We loved that there are 6 different a la carte restaurants and you don’t have to book at all, you just turn up and we never had a… Read more

This is a fantastic hotel. We have been to Mexico quite a few times and this is the best hotel we have stayed in. The service is excellent, the food is delicious, the drinks are top class, the facilities are great. We loved that there are 6 different a la carte restaurants and you don’t have to book at all, you just turn up and we never had a problem getting a table. There are so many choices for pools and beach and we never had any problem getting sunbeds, even arriving after lunch after a trip to Tulum. It’s definitely a hotel to relax in rather than party party, although there was both daytime and evening entertainment and activities, plus BBQs some lunchtimes and theme nights and shows too. The main pool with the swim up bar did get lively at times but nothing out of hand, all good fun. Every accommodation block has its own concierge and nothing is too much trouble for them. Our concierge was Karina, she was brilliant. Special mention also to Velvet at the beach who endlessly brought us drinks, Johana at the lobby bar who took great care of us, and Jesus who popped up everywhere, from the (lovely) Coco Cafe to the beach bars. Very highly recommended. Read less

****WOW SECRETS AKUMEL**** EXCELLENTE****

May 11, 2025 jasonlee9 Jersey, United Kingdom

2nd time to secrets akumel and wow what another great stay, Firstly the staff who are all brilliant, when we stay you interact with certain staff more and this time that was also the case, Antonio and Luis firstly are such hard workers and truly brilliant, Carlos, Oscar , Max in the entertainment team are soooo good at what they do, Gina, and… Read more

2nd time to secrets akumel and wow what another great stay, Firstly the staff who are all brilliant, when we stay you interact with certain staff more and this time that was also the case, Antonio and Luis firstly are such hard workers and truly brilliant, Carlos, Oscar , Max in the entertainment team are soooo good at what they do, Gina, and Alexandra, now concierge never disappoints both are so lovely, Alberto our waiter in either the Preferred club or by the pool was the best, his service and smile each day was the best I’ve had, and trust me I’ve stayed at some top hotels, David was new to us this year, and wow he was good , so professional and courteous and knowledgeable we were blown away by his personality and professionalism, I think personally he would make a brilliant concierge, he has that ability and touch. Ruben also new to us this year was excellente, very good at what he does and very polite, I used to gatecrash there staff meeting some mornings which was so much fun. Boudreaux french restaurant and staff are excellente, we personally had to meet the chef to thank him for such nice food, we went 4 times. All staff and the hotel are so nice , and the entertainment and themed lunches and dinner awesome, the resort it self is very clean and tidy and always being attended to. Probably the best resort I have stayed in and the wife and I are well travelled. The staff make this place what it is , but I also appreciate that the managers behind the scene that we don’t see are also doing a very good job , A fantastic resort , you just can’t go wrong here, Jason and Samantha Read less

No traffic, No long lines, peace and tranquillity

May 10, 2025 Sunshine35800998955

The bed was like sleeping on a rock. The room was nice and chill. Loved the jacuzzi on the deck. Didn’t care for the monk music. Loved having the shower gel, shampoo & conditioner, toothbrush & toothpaste available. Having my own steamer to get wrinkles out and a scale to weigh my suitcases was awesome!! The jacuzzi in my room was a great… Read more

The bed was like sleeping on a rock. The room was nice and chill. Loved the jacuzzi on the deck. Didn’t care for the monk music. Loved having the shower gel, shampoo & conditioner, toothbrush & toothpaste available. Having my own steamer to get wrinkles out and a scale to weigh my suitcases was awesome!! The jacuzzi in my room was a great touch, too. Staff was very respectful of their guests. Will definitely be coming back soon! Read less

First time but not our last

May 10, 2025 kbird87 Eatontown, New Jersey

Beautiful, peaceful and relaxing is how I would describe our vacation at Secrets Akumal resort. We were greeted with a cool refreshing towels upon our arrival. It took over 2.5 hours to reach the resort from the Cancun airport due to a terrible motor vehicle accident. Our vacation package included the preferred section of the resort. From… Read more

Beautiful, peaceful and relaxing is how I would describe our vacation at Secrets Akumal resort. We were greeted with a cool refreshing towels upon our arrival. It took over 2.5 hours to reach the resort from the Cancun airport due to a terrible motor vehicle accident. Our vacation package included the preferred section of the resort. From the main lobby we were then escorted to the preferred lobby for check in. After we were checked in, we were offered a welcome drink and offered to join their rewards program. The resort is beautiful being surrounded by all the natural vegetation and wildlife. There are hidden paths to go to benches for sitting or hammocks. We did get lost a few times finding our way around the resort. The staff was always warm and welcoming. In fact when we arrived they said "Welcome Home" and it was said a few times throughout our stay. The restaurants were lovely and food was very good. Since it's on a first come basis, we didn't have to wait long to be seated. The only time we needed reservations was for the Hibachi or the Greek restaurant. I was surprised because my experience for other all inclusive were mixed on food service and quality but not here. The special events/dinner buffets provided an alternative to a sit down meal. For lunches, we waited to hear what the luncheon specials were before making any decisions. The staff was fantastic from the building & beach concierges to the groundskeepers and housekeepers. A special shout out to Roselin who was clearing out all the debris that had fallen near the lounge chairs. To Sury who was kind to teach me a few Spanish words relating to my Disney character cups. To the ground crew who cleaned the beaches of all the sarggasm that came to the shoreline, a never ending task. To Marysol who always greeted us with welcome home. Karen, Bldg 4 concierge, who helped us out and for putting up with our million questions. There's so many staff members that I wish to acknowledge and I'm sorry if I omitted you but you made my stay fantastic. Beach concierges: Luis and Alejandro Waiter/Server: Cruz, Abrahaim and Fernando Seaside grille: Alexa for greeting us everyday, Saul and Armando for taking care of us Bordeaux: Joseun (spelling): you've been there three years and worked your way to a waiter at the Bordeaux. You were attentive and awesome. The place is amazing and I truly appreciate the staff for doing what they do. How they remember everyones name is truly an art and appreciated!! Read less

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