Secrets Akumal Riviera Maya

Riviera Maya, Mexico

Star rating

The hotel

A adults-only resort to join the Secrets Resorts & Spas family, you’ll not only enjoy luxury accommodation at the Secrets Akumal Riviera Maya but a fantastic range of amenities too. This resort really does have it all. Choose a suite with swim-out access and gorgeous ocean or tropical views. Want to truly spoil yourself? Upgrade to a Preferred Club Room, benefits include your very own lounge in which to enjoy daily continental breakfast as well as afternoon tea and hors d’oeuvres. Everyone is treated royally, with a world-class spa to take advantage of, an oceanfront infinity pool and water sports galore. In an ideal location for snorkelling, scuba-diving, and sport fishing, you'll be sure to see plenty of turtles, Akumal means "Place of the turtles" after all! There are also several restaurants, serving a wide range of global cuisines. For a taste of Mexico, head to El Patio or feast on Pan-Asian delights at Himitsu — reservations are never required. Secrets also offers 'Sip, Savour & See', where you can enjoy drinks, dinner and live entertainment at an impressive number of neighbouring resorts — perfect if you fancy a night out.

Amenities

  • Kayaking
  • Scuba Diving
  • Wheelchair access
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service

Where is it

In the heart of the Riviera Maya, overlooking the award-winning white sands of Akumal Beach. Akumal, “place of turtles” in Mayan, is home to one of the largest green sea turtle populations in Mexico. Close to the area’s most unique sites including an authentic Mayan village, the world’s largest underground river and just 20 minutes from the famous Playa del Carmen. Close to Tulum Ecological Site. The world’s second largest barrier reef sits just 150 metres off the resort’s beach. Transfer time from Cancun Airport: 60 minutes.

Hotel information

434 suites. All with private balcony or terrace, in-suite whirlpool, air-conditioning, satellite TV, telephone, complimentary WiFi access, iPod docking station, complimentary mini-bar, Nespresso™ coffee maker, safe, ceiling fan, sofa, vanity mirror, hairdryer, bathrobes, slippers and iron and board. Blackout drapes. 24-hour room service and a Secrets box for private room service, there is also concierge in every building. Rain and handheld shower head in every suite. Junior Suite Tropical View with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all meals (full breakfast, lunch and dinner) and snacks. Concierge service. WiFi. Unlimited beverages including domestic and International alcoholic and non-alcoholic drinks at any of the resort bars. Mini-bar refreshed daily, pool and beach waiter service. Daily maid service. No wristbands required. All gratuities. All activities and entertainment above unless otherwise stated. 24-hour room service.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at neighbouring resorts (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Junior Suite Partial Ocean View with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Junior Suite Ocean View with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Junior Suite Swim-Out with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Preferred Club Junior Suite Tropical have a plunge pool on the balcony and 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean View have a plunge pool on the balcony and 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Preferred Club Junior Suite Swim-Out with 1 king-size bed plus swim-out access, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean Front have a plunge pool on the balcony and 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

Romance Master Suite Ocean View with walk-in closet, full bathroom with whirlpool for two, water closet and double vanities and a private furnished balcony or terrace with plunge pool. 1 king-size bed, sleeping maximum 2 adults.

Romance Master Suite Swim Out with walk-in closet, full bathroom with whirlpool for two, water closet and double vanities and a private furnished balcony with direct pool access. 1 king-size bed, sleeping maximum 2 adults and 1 king-size bed, sleeping maximum 2 adults.

Romance Master Suite Ocean Front with walk-in closet, two TV's, full bathroom with whirlpool for two, his and hers shower, water closet and double vanities and a private furnished balcony with private plunge pool. 1 king-size bed, sleeping maximum 2 adults. and 1 king-size bed, sleeping maximum 2 adults.

Presidential Suite with 1 king-size bed, spacious living room and separate dining area with kitchenette, sleeping maximum 2 adults.

The Preferred Club is an exclusive area offering exceptional services, a private lounge and Preferred Club suites offering impressive tropical, pool and ocean views all in premium locations.

Preferred Club amenities include:

- Private Preferred Lounge with bar open daily from 7am-11pm

- VIP status and amenities

- Concierge service

- Daily continental breakfast service in the lounge

- Afternoon hot and cold hors d’oeuvres; exquisite desserts and fine liquors in the lounge

- Daily a la carte breakfast option at Seaside Grill from 8:00am-10:00am

- Free computer access in Preferred Lounge

- Complimentary access to the hydrotherapy circuit at the spa once per stay

- Upgraded mini-bar service

- Upgraded bath amenities.

9 reservation-free restaurants: Market Café (international buffet, open for breakfast and lunch), El Patio (Mexican cuisine, open for dinner), Himitsu (Pan-Asian cuisine, open for dinner), Portofino (Italian cuisine, open for dinner), Bordeaux (French cuisine, open for dinner), Seaside Grill (breakfast for Preferred Club guests, lunch and dinner for all guests), Oceana (fresh seafood, open for dinner), Coco Café (coffee and snack bar, open 24-hours) and Barefoot Grill (light lunches). 7 bars: Barracuda (pool and beach bar), Desires Music Lounge (with dance floor and DJ, open until 1am), Halftime Bar (sports bar), Manatees (swim-up bar), Rendezvous (lobby bar), Showtime (theatre bar), and Sugar Reef (poolside bar). Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at neighbouring resorts (terms and conditions apply). Please note: all restaurants may not be open every night.

Day and evening activities and entertainment. Open-air theatre. Live nightly entertainment. Theme parties.

3 swimming pools including an expansive infinity pool. 2 outdoor Jacuzzis. Bali beds*. Fitness centre. Secrets Spa*. Water sports including kayaking, snorkelling, paddle boarding, water polo, and scuba-diving*. Beach and pool volleyball. Ping pong. Tennis court. Archery. Yoga. Dance lessons. Spanish lessons. Bingo. Aqua spinning. Rifle shooting*, bike tours along the Yal ku Lagoon, deep sea fishing* and sport fishing*. Golf nearby* (discounted Greens Fees at Riviera Maya Golf Club). Unique culinary activities including kitchen tours to meet chefs, cooking classes, tequila/wine tastings and more.

Complimentary WiFi access. Laundry/dry-cleaning service*. Concierge services and 24-hour room service. 24-hour front desk, currency exchange*, business centre, shopping galleria*, cigar shop*, wedding canopy, travel agency* and car rental*. Medical facilities*. Wedding, honeymoon and spa packages*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Dress code: casual Elegance in El Patio, Himitsu, Bordeaux, Portofino and Oceana restaurants - sneakers, tennis shoes or dress sandals (no flip-flops). Dress shirts with sleeves. Long pants required for men. No sleeveless shirts for men. All other restaurants are casual dress - Bermudas, long shorts or capri pants. Sneakers, tennis shoes or sandals. No sleeveless shirts for men. No bathing suits. Ladies must wear a bathing suit wrap or cover-up.

Please note: all guests must be aged over 18 years.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (12029)
  • Very good (1288)
  • Average (381)
  • Poor (114)
  • Terrible (69)
Image of the Tripadvisor rating Hummmmmmm!!! Well …

May 31, 2025 612damiann Naples, Florida

Don’t …. ,, to many regulations and to noisy rooms !! Average food ! No entertainment and to many sales pitch !! Beautiful grounds and nice staff !! We find out that outrageous prices in spa can be negotiated!! Really?? Serious ? I hope they get better. One time for me was enough.
Image of the Tripadvisor rating Love Secrets Akumal

May 31, 2025 Kendrick S

This is my second time at Secrets Akumal and just like the first, it was amazing! I finally brought my parents who were a bit skeptical but their elation when it was all said and done was everything. To the staff: YOU GUYS ROCK!! I can’t remember all the names but here are some: Gerardo, Jhovana, Ismael, Luis, Efren, Mauricio, Diana, Jose. Thank… Read more
This is my second time at Secrets Akumal and just like the first, it was amazing! I finally brought my parents who were a bit skeptical but their elation when it was all said and done was everything. To the staff: YOU GUYS ROCK!! I can’t remember all the names but here are some: Gerardo, Jhovana, Ismael, Luis, Efren, Mauricio, Diana, Jose. Thank you all for making this trip for my folks magical. We love you and till next time… Read less
Image of the Tripadvisor rating Great Experience

May 31, 2025 MexicoBound76 Orlando, FL

My wife and I just returned after a wonderful 10-day visit to Secrets Akumal. We travel to Mexico often and always stay at different resorts. We landed in Cancun at 8:20 AM on a Tuesday. There was no one in customs and our luggage came out quickly. We met Canada Transfer outside and we were on our way by 9:00. We did not hit traffic on this… Read more
My wife and I just returned after a wonderful 10-day visit to Secrets Akumal. We travel to Mexico often and always stay at different resorts. We landed in Cancun at 8:20 AM on a Tuesday. There was no one in customs and our luggage came out quickly. We met Canada Transfer outside and we were on our way by 9:00. We did not hit traffic on this trip or when we left the resort. Both times it took about an hour and ten minutes each way. We arrived at the resort 10:15 AM and we were brought directly to the preferred lounge for check-in. We finished check-in and we were at the pool by 10:45. Our room was ready at 1:00. We booked a preferred room with a tropical view. We actually were given a 2nd floor room with a partial ocean view. The room was beautiful. It was spotlessly clean and beautifully appointed. We had a hot tub both inside the room and out on our balcony. Since it was our anniversary, they placed a bottle of champagne in our room upon arrival. The air conditioning worked great as did everything else. On our last day they decorated out room for our anniversary and left chocolate covered strawberries and a bottle of wine. A huge thanks to our concierges Diana and Gerardo. Overall, this was a fantastic visit. Unfortunately, and at no fault of the resort, the beach was unusable. The sargassum was so bad all 10 days. It smelt bad at times and was unpleasant to swim through to get to the clear water (about 20 feet). The resort did the best they could, but you can’t beat mother nature. On the bright side, the smell did not go beyond the beach. So there were no issue at the pools or other outdoor areas. We loved the pools. We brought our own floaties and we are glad we did. We are quiet people, but the quiet pool was just too quiet. No one was talking and there was no music. Some background spa music would have been nice. The middle pool was our favorite. Just enough going on to suit our needs. Great music and even better service. Big thanks go to our two favorite servers Fernando and Israel. One of the pool concierges, Augustin, was everywhere. In the morning, he was ensuring everything was set up perfect, changed out our umbrella when it broke, and then later in the day he was cleaning guest sunglasses. My sunglasses were like new when he was done with them. The pool with the swim-up bar was not for us, but many enjoyed it. All the pools were beautifully maintained. The water was crystal clear. We did the bike tour and it was a lot of fun. We had a small group of five guest and saw a lot in the area. Restaurants: We loved Bordeaux, Portofino, Seaside Grill, Himitsu & Santorini. We loved the atmosphere, escargot, filet mignon & Chilean sea bass at Bordeaux. At Portofino we loved the atmosphere, lasagna & caprese salad. We ate at the ala carte side of Himitsu and the food, especially the sushi was fantastic. We spoke to several folks who sat at the hibachi table and they all were underwhelmed. Santorini had fantastic food. Unfortunately, all of the seating is outdoors and it was very hot. I also don’t think the belly dancer added to the experience. The lamb shank was phenomenal. Seaside was great for ala carte breakfast. A great way to start the day. They had live music most days (saxophone, acoustic guitar, harp, etc.). The hosts and servers, Alexa, Marysol, David, & Balthasar) were like family by the time we left. This was also a great place for a sit-down lunch. Dinner was a big surprise as it was some of the best food we had. Try the pork mignon. We were underwhelmed with both Oceana and El Patio. The food at Oceana was mediocre. The scallops were so overcooked they were inedible. El Patio was part of the Market Café that was section off at night. It had no atmosphere at all and the food was just OK. The house wines were barely drinkable and the bottle prices were out of line. A bottle of wine that I could buy at home for $9 was $85 at the restaurants. We took a walk into town one day and I don’t think it was worth it. We did stop at few places for a Sol beer (which the resort does not have). Cuevas Pescador was a really neat place that Sol that was ice cold and the food looked amazing. Our server, Carlos, was super friendly. Other than that, there were very few places of interest in town. Areas of improvement: Live music: Very little and not great quality live music. I was very disappointed that the resort considered a DJ as live entertainment. I prefer to hear live music at the pool at some point during the day. Very little of the live music was very good and I am not very picky. It was also odd that none of the pool concierges knew if there would be live entertainment at the pool or what time it would start. We at dinner at Portofino one night and we asked what time the piano player started. We were told since it was Saturday night there was no piano player. Two minutes later a gentleman sat down at the piano and played for over an hour. Another day one of the pool concierges told me that they consider a DJ to be live music. The staff just has no idea about when or where live musicians will be. Preferred lounge: Great top shelf liquor, but never properly staffed. We loved going there around 6:30 for a pre-dinner cocktail. It was always very crowded with only one server working the entire lounge. None of the servers or bartenders ever showed a sense of urgency. Food was mediocre at best at the lounge. Would we return to this resort? Probably not. While it was fantastic I don’t think it was worth the higher price than others we have stayed at (Excellence, Live Aqua, Sun Palace). I would also rather stay closer to the airport. In my opinion it was just not worth driving an extra hour and paying a premium. Read less
Image of the Tripadvisor rating Top notch

May 31, 2025 Daydream22419446199

We wanted to a complete 5 star experience and this resort so delivered! Everything was perfect and luxurious from the treatment from the staff to the premium drinks and quality bathroom essentials. I can't wait to return to what now truly feels like home away from home!
Image of the Tripadvisor rating The Highest Level of Service I've Ever Experienced

May 30, 2025 Chef2TM

The Secrets Akumal Riviera Maya resort is 5 star, 5 diamond and 5 times the service of any other resort I've been to. As an all inclusive resort, I almost expect a few things to be lacking. Often, all inclusive restaurants aren't the best, the drink selections are limited, and the staff is a bit unengaged, but NOT at this place! The food is as… Read more
The Secrets Akumal Riviera Maya resort is 5 star, 5 diamond and 5 times the service of any other resort I've been to. As an all inclusive resort, I almost expect a few things to be lacking. Often, all inclusive restaurants aren't the best, the drink selections are limited, and the staff is a bit unengaged, but NOT at this place! The food is as good as any restaurant I've been to anywhere in the world. From breakfast to the specialty international restaurants, every meal is outstandingly prepared, presented, and flavored. The drink selection includes anything you'd ever want, nothing restricted. The staff must have a great orientation program because they are consistently excellent, "it's my pleasure" the reflexive reply to any request you have. From pool servers to bartenders and restaurant wait staff, they are all equally outstanding. As a Preferred Guest, I had a concierge named Gerardo who OVER delivered on everything and exceeded my expectations on a daily basis, anticipating my needs and addressing all concerns with a huge smile and appreciation that made me and my wife, on our 25th anniversary, feel like very special guests. This is a very special place, not over crowded, nothing held back. If you have an opportunity to upgrade to "Preferred" status, I'd highly recommend it. They have not only impressed me to return to Secrets Akumal, but to seek out all the Secrets locations in hope that they are all as good as this one. Read less