Hilton Tulum Riviera Maya, All Inclusive Resort

Tulum, Mexico

Star rating

Nature View Room - 2 Queen Beds
Ocean View Room - 2 Queen Beds
Ground Floor Family Room - King Bed
Pool bar
Chiringuito Seasalt
Chiringuito Seasalt
Noriku
Maxal
Maxal
La Luce
Chiringuito Cocomar
Auma
Lobby
Lobby bar
Kids water park
Kids club
Kids playground
Enclave Lounge
Nature View Room - 2 Queen Beds
Ocean View Room - 2 Queen Beds
Ground Floor Family Room - King Bed
Pool bar
Chiringuito Seasalt
Chiringuito Seasalt
Noriku
Maxal
Maxal
La Luce
Chiringuito Cocomar
Auma
Lobby
Lobby bar
Kids water park
Kids club
Kids playground
Enclave Lounge

The hotel

Located on the shores of Tulum, the Hilton Tulum Riviera Maya All Inclusive Resort offers a wealth of natural beauty and contemporary comfort, with a white sand beach, spa with wellness classes, and a choice of sparkling swimming pools. You're spoilt for choice at this All Inclusive haven with 13 restaurants and bars, fun daytime activities at the dedicated kids and teens clubs, plus, a jam packed entertainment schedule in the evening (that we're sure will keep you up way past sundown). Despite the vast range of things to do at the hotel, it's not completely cut off - you're close enough to explore local attractions such as Gran Cenote and Chichen Itza - one of the Seven Wonders of the New World. Fancy upgrading your holiday experience? Book an Enclave room to enjoy extra resort perks that will leave you feeling like VIP.

Amenities

  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in Riviera Maya, and close to attractions such as Tulum’s Mayan ruins and ecological parks. Transfer time from Cancun Airport: 2 hours.

Hotel information

735 contemporary rooms and suites, located throughout two-story villa-style buildings. All with oceanfront or resort views, air-conditioning, furnished balcony, seating area, table and chairs, coffee machine, mini-bar, TV, safe, bathroom, and 1 king-size bed, or 2 queen-size beds. Nature View Rooms are 452 sq. ft. and sleep maximum 4 adults.

All Inclusive includes: breakfast, lunch, and dinner at 13 food and beverage outlets. Unlimited drinks and cocktails. Mini-bar stocked daily with premium drinks and snacks.

Partial Ocean View Rooms are 452 sq. ft. and include a patio area, sleeping maximum 4 adults.

Ocean View Rooms are 452 sq. ft. and include a furnished balcony, sleeping maximum 4 adults.

Enclave Rooms

Upgrade your stay with Enclave and enjoy preferred room locations and upgraded room amenities, plus:

  • Private check in/check out
  • Access to Enclave Lounge with food and beverage offerings
  • Concierge desk
  • Exclusive pools with lounge seating
  • Dining at Chiringuito Cocomar restaurant
  • Dedicated wellness and fitness activities.

Family Section

Nature View, Ground Floor and Ocean View Family Rooms are also available in the Family Section of the resort.

Ground Floor Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.

Ocean View Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.

13 restaurants and bars including Vela Sur (International buffet restaurant, all-day dining). Vela Norte (International and Mexican buffet restaurant, all-day dining). La Luce (Italian). Maxal (Mexican). Noriku (Asian). Auma (steakhouse). Chiringuito Seasalt (pool grill). Chiringuito Cocomar (pool grill, exclusively for Enclave guests). Deli cafe. Lobby bar. Pool bars.

Daily cultural activities and nightly music and entertainment programme. 

8 pools and 1 Splash Zone/Park. Spa* (located at Conrad Tulum Riviera Maya, with 16 treatment rooms, sauna, steam room and a beauty salon). Fitness centre. Kids club (4-12 years, activities includes treasure hunts, dance classes and Mexican games). Teens club (with video games, billiards, board games, and movie theatre.). Wine tour*. Group yoga and wellness classes. Aqua aerobics. Beach volleyball.

Complimentary WiFi. Pool and beach service. Personal concierge. 24-hour room service*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Rating summary

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  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
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Traveller rating

  • Excellent (1108)
  • Very good (205)
  • Average (122)
  • Poor (88)
  • Terrible (135)
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Jul 21, 2025 David P Georgetown, Texas, United States

We arrived on Saturday and the resort is beautiful! Staff have been attentive and kind as has been the case anywhere we stay in Mexico. We have 2 enclave rooms until Friday. The rooms are very nice. Shortly after arrival, we discovered an issue with a door lock and with one of the TV’s…staff was very quick and responsive to fix the problems.… Read more
We arrived on Saturday and the resort is beautiful! Staff have been attentive and kind as has been the case anywhere we stay in Mexico. We have 2 enclave rooms until Friday. The rooms are very nice. Shortly after arrival, we discovered an issue with a door lock and with one of the TV’s…staff was very quick and responsive to fix the problems. Some of the amenities included with enclave bookings have not materialized: no separate check-in, complimentary totes, welcome gift or turndown service, nor have we been assigned a personal concierge so far. Not a big deal - I guess a mere oversight. Making dinner reservations was easy to do with the hotel’s main concierge. There are shows each night but there’s no promotion so we unfortunately made dinner reservations at the same time, so missing out on the hotel’s entertainment. A bit of a disappointment since the hotel concierge could have mentioned the conflict with nightly entertainment since I booked at the same time each night. So far, the food has been good. The private pools are lovely but the tile works needs some repair here and there. The beach is narrow and rocky but the view is exquisite. Would recommend but if you pay for enclave accommodations, you may need to assert yourself to get the full value (which I have not done). Read less
Image of the Tripadvisor rating The best kids club ever!!!

Jul 20, 2025 Minuk C

Our family spent 9 days on a summer vacation at Hilton Tulum. Our 7-year-old son, Justin, had a wonderful time at the kids club every single day. The programs were run as posted, and above all, the staff treated the children with great care. In Justin’s words, it was the “best vacation ever.” We would like to sincerely thank all the kids club… Read more
Our family spent 9 days on a summer vacation at Hilton Tulum. Our 7-year-old son, Justin, had a wonderful time at the kids club every single day. The programs were run as posted, and above all, the staff treated the children with great care. In Justin’s words, it was the “best vacation ever.” We would like to sincerely thank all the kids club staff — Emma, Angel, Bel, Roshy, Cristal, Montse, Mich, and Joss. We highly recommend Hilton Tulum for families planning a trip with children aged around 5-8. Read less
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Jul 19, 2025 HeatherC609 London, United Kingdom

We just got home from a wonderful stay at Hilton Tulum! We upgraded our stay to the Enclave experience and it was definitely worth it. We were brought to the Enclave lounge to check in where we met Enrique, our personal concierge for our stay. He was truly exceptional. He was always super responsive and helpful, even going as far as finding a bag… Read more
We just got home from a wonderful stay at Hilton Tulum! We upgraded our stay to the Enclave experience and it was definitely worth it. We were brought to the Enclave lounge to check in where we met Enrique, our personal concierge for our stay. He was truly exceptional. He was always super responsive and helpful, even going as far as finding a bag of rice for my phone that fell in the water. The private Enclave areas were a nice touch. We traveled with our boys, 9 and 12, and even though they didn't participate in kids club, they did love the kids area and spent hours snorkeling in the bay area. We saw sting rays, lobsters, tons of fish and even a small lion fish! We were worried before our trip after seeing news of the overwhelming seaweed on the coasts but the Hiltons protected bay offered minimal seaweed to swim in. Our ocean view room was nice and the large shower and space was perfect for our family. Our only criticisms of the stay was that the food was a little underwhelming. While we don't have super high expectations for an all inclusive menu, we did find we were disappointed more than we were satisfied. The buffet breakfast and the hibachi dinner with Israel were the highlights of the food for us. Our other issue was the cost of sunscreen. We quickly ran through the sunscreen I brought with us in the hot Mexican sun so I had to purchase a couple cans in the hotel shop- they came out to almost $50 PER CAN. I know there is a premium on necessities on site but we were a little shell shocked by those prices. Overall, though, the staff- from the room cleaners to the pool waiters- was very friendly- many of them patient with me and my son as we practiced our Spanish with them- and very kind and helpful. (Soloma makes the best omeletes, Alfredo was server almost every morning for breakfast and went above and beyond for us, and Daniel made the best spicy margarita I had the entire trip in the Enclave lounge- to name a few). Thank you for a wonderful trip and tons of memories! Read less
Image of the Tripadvisor rating All around a Wonderful family vacation!

Jul 18, 2025 Sara D

We went to this resort from Jul 3 to Jul 10 and highly recommend it for families. We stayed in Casa 6 which is where the Kid pool, activities and other cool things like the beautiful outdoor buffet is (where we went daily for breakfast and lunch). My husband and I travelled with our 8 year old and 17 year old girls and there was enough to do for… Read more
We went to this resort from Jul 3 to Jul 10 and highly recommend it for families. We stayed in Casa 6 which is where the Kid pool, activities and other cool things like the beautiful outdoor buffet is (where we went daily for breakfast and lunch). My husband and I travelled with our 8 year old and 17 year old girls and there was enough to do for both to enjoy. The people really made our stay special ... from all the amazing servers at the buffet Vela Sur. A huge shout out to Sophia at the Gym who did an amazing Animal Yoga class just for me. Thanks Sophia! One of our favorite places to visit multiple times a day is Azulinda Café. I went in the early mornings before the gym for espressos and our little one loved the ice creams. Everything was just great and we hope to travel back there again soon. The only thing is the seaweed that is around ... but you will get used to the smell. Also keep in mind that this resort does not have the traditional beach front so check that out. Thank you to all at the Hilton Tulum for making our family vacation such a special time! PS - I loved the food everywhere and I am a really hard one to please. Read less
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Jul 18, 2025 Sofia H

This is the second time we visit and it will not be our last! We simply love this resort. The staff is very friendly and welcoming. We love all the different food and drink options they offer. We also appreciate they are very family friendly. Our kids love the water park and spending time in the pool. They also have a Kids Club which is wonderful.… Read more
This is the second time we visit and it will not be our last! We simply love this resort. The staff is very friendly and welcoming. We love all the different food and drink options they offer. We also appreciate they are very family friendly. Our kids love the water park and spending time in the pool. They also have a Kids Club which is wonderful. You can drop kids off first a bit and they have engaging activities for them. This is a wonderful resort and we would recommend it to family and friends! Read less