Located on the shores of Tulum, the Hilton Tulum Riviera Maya All Inclusive Resort offers a wealth of natural beauty and contemporary comfort, with a white sand beach, spa with wellness classes, and a choice of sparkling swimming pools. You're spoilt for choice at this All Inclusive haven with 13 restaurants and bars, fun daytime activities at the dedicated kids and teens clubs, plus, a jam packed entertainment schedule in the evening (that we're sure will keep you up way past sundown). Despite the vast range of things to do at the hotel, it's not completely cut off - you're close enough to explore local attractions such as Gran Cenote and Chichen Itza - one of the Seven Wonders of the New World. Fancy upgrading your holiday experience? Book an Enclave room to enjoy extra resort perks that will leave you feeling like VIP.
Amenities
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Located in Riviera Maya, and close to attractions such as Tulum’s Mayan ruins and ecological parks. Transfer time from Cancun Airport: 2 hours.
Hotel information
735 contemporary rooms and suites, located throughout two-story villa-style buildings. All with oceanfront or resort views, air-conditioning, furnished balcony, seating area, table and chairs, coffee machine, mini-bar, TV, safe, bathroom, and 1 king-size bed, or 2 queen-size beds. Nature View Rooms are 452 sq. ft. and sleep maximum 4 adults.
All Inclusive includes: breakfast, lunch, and dinner at 13 food and beverage outlets. Unlimited drinks and cocktails. Mini-bar stocked daily with premium drinks and snacks.
Partial Ocean View Rooms are 452 sq. ft. and include a patio area, sleeping maximum 4 adults.
Ocean View Rooms are 452 sq. ft. and include a furnished balcony, sleeping maximum 4 adults.
Enclave Rooms
Upgrade your stay with Enclave and enjoy preferred room locations and upgraded room amenities, plus:
Private check in/check out
Access to Enclave Lounge with food and beverage offerings
Concierge desk
Exclusive pools with lounge seating
Dining at Chiringuito Cocomar restaurant
Dedicated wellness and fitness activities.
Family Section
Nature View, Ground Floor and Ocean View Family Rooms are also available in the Family Section of the resort.
Ground Floor Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.
Ocean View Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.
13 restaurants and bars including Vela Sur (International buffet restaurant, all-day dining). Vela Norte (International and Mexican buffet restaurant, all-day dining). La Luce (Italian). Maxal (Mexican). Noriku (Asian). Auma (steakhouse). Chiringuito Seasalt (pool grill). Chiringuito Cocomar (pool grill, exclusively for Enclave guests). Deli cafe. Lobby bar. Pool bars.
Daily cultural activities and nightly music and entertainment programme.
8 pools and 1 Splash Zone/Park. Spa* (located at Conrad Tulum Riviera Maya, with 16 treatment rooms, sauna, steam room and a beauty salon). Fitness centre. Kids club (4-12 years, activities includes treasure hunts, dance classes and Mexican games). Teens club (with video games, billiards, board games, and movie theatre.). Wine tour*. Group yoga and wellness classes. Aqua aerobics. Beach volleyball.
Complimentary WiFi. Pool and beach service. Personal concierge. 24-hour room service*.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
* Denotes local charge.
Based on 1597 reviews
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1065)
Very good (195)
Average (120)
Poor (86)
Terrible (131)
Great Holiday!
Jun 9, 2025Adam W
Amazing Kids Club. Amazing staff all around the hotel. What a lovely bunch the Mexican people are and extremely hard working. Hotel was quite quiet for the size and food was really good. We all really enjoyed staying at the resort.
Only real issue was when the Vela Sur restaurant was closed and didn’t reopen for the rest of our stay. I really…
Read more
Amazing Kids Club. Amazing staff all around the hotel. What a lovely bunch the Mexican people are and extremely hard working. Hotel was quite quiet for the size and food was really good. We all really enjoyed staying at the resort.
Only real issue was when the Vela Sur restaurant was closed and didn’t reopen for the rest of our stay. I really enjoyed my breakfast/lunch there on my first two days.
Read less
Amazing kids club!
Jun 8, 2025Sharon R
The kids club is epic and the reason we chose this resort. My kids were happy to spend all day there. It's stunning and has activities from 10am to 10pm daily. They also had a Disney show which was awesome. There are so many instructors at the kids club. Only thing lacking was cooking classes which is typical at other resorts.
The resort is very…
Read more
The kids club is epic and the reason we chose this resort. My kids were happy to spend all day there. It's stunning and has activities from 10am to 10pm daily. They also had a Disney show which was awesome. There are so many instructors at the kids club. Only thing lacking was cooking classes which is typical at other resorts.
The resort is very quiet. There are so many pools so I found that the vibe was low key overall. The resort is ocean view but really only the one area near lobby is accessible with shoes. Nonetheless I went in daily.
The trolly was very useful given we stayed at casa 6 and had to shuttle from lobby to 6 and kids club often.
The food was good and overall had healthy options. I was surprised the buffet isn't available for dinner. Not sure what happens if you don't manage to get the dinner booking you want.
Shows are at 9am which was far too late with young kids so unfortunately we didn't get to see them.
Overall if you care about a wonderful kids club and want a low key modern scene this is for you!
Read less
Hilton Tulum All-Inclusive was great
Jun 8, 2025PaulaLynneVirginia
Before we even arrived for our family vacation, I was impressed with the staff. I communicated with Mayra Garita prior to arrival as we wanted certain arrangements to meet our family needs (we had four rooms). She went above and beyond our expectations. We had the pleasure of meeting her when we arrived. Our rooms were comfortable and everything…
Read more
Before we even arrived for our family vacation, I was impressed with the staff. I communicated with Mayra Garita prior to arrival as we wanted certain arrangements to meet our family needs (we had four rooms). She went above and beyond our expectations. We had the pleasure of meeting her when we arrived. Our rooms were comfortable and everything worked well. We had to work a little bit to get the dinner reservations we wanted, but the concierges in the Enclave Lounge were able to make it work as long as we had a little flexibility. Speaking of the Enclave Lounge, we really just stopped there for drinks and to play cards and grab a dessert, although my husband worked from there. Mariana always had a wonderful smile and cheerful attitude and was warm, caring and accommodating. We enjoyed the Enclave pools - super quiet this time of year so our whole group could sit together. There was a lot of seaweed, which was unfortunate, but not a surprise. We had lunchtime snacks and drinks, and Guadaloupe G gave us lots of attention and offered suggestions. All in all, our group of 7 had a wonderful stay with good food and very friendly and attentive service.
Read less
Kids club is the best!
Jun 7, 2025Jason K
My daughter and her cousins loved going to the kids club in Casa 6. My daughter particularly enjoyed the indoor climbing net. All the staff are friendly and offer many activities throughout the day. They also have a churro bar behind the kids club that serves ice cream, fruit, Mexican snacks, and drinks.
Excellent place for family vacations
Jun 4, 2025Harvy J
Totally recommended, the beach, the pool, and the food is excellent. They have a children's area where they do activities, We have gone for two years in a row and hope to go next year, The staff is very friendly and always willing to help, all very good!
Great Holiday!
