Hilton Tulum Riviera Maya, All Inclusive Resort

Tulum, Mexico

Star rating

Nature View Room - 2 Queen Beds
Ocean View Room - 2 Queen Beds
Ground Floor Family Room - King Bed
Pool bar
Chiringuito Seasalt
Chiringuito Seasalt
Noriku
Maxal
Maxal
La Luce
Chiringuito Cocomar
Auma
Lobby
Lobby bar
Kids water park
Kids club
Kids playground
Enclave Lounge
Nature View Room - 2 Queen Beds
Ocean View Room - 2 Queen Beds
Ground Floor Family Room - King Bed
Pool bar
Chiringuito Seasalt
Chiringuito Seasalt
Noriku
Maxal
Maxal
La Luce
Chiringuito Cocomar
Auma
Lobby
Lobby bar
Kids water park
Kids club
Kids playground
Enclave Lounge

The hotel

Located on the shores of Tulum, the Hilton Tulum Riviera Maya All Inclusive Resort offers a wealth of natural beauty and contemporary comfort, with a white sand beach, spa with wellness classes, and a choice of sparkling swimming pools. You're spoilt for choice at this All Inclusive haven with 13 restaurants and bars, fun daytime activities at the dedicated kids and teens clubs, plus, a jam packed entertainment schedule in the evening (that we're sure will keep you up way past sundown). Despite the vast range of things to do at the hotel, it's not completely cut off - you're close enough to explore local attractions such as Gran Cenote and Chichen Itza - one of the Seven Wonders of the New World. Fancy upgrading your holiday experience? Book an Enclave room to enjoy extra resort perks that will leave you feeling like VIP.

Amenities

  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in Riviera Maya, and close to attractions such as Tulum’s Mayan ruins and ecological parks. Transfer time from Cancun Airport: 2 hours.

Hotel information

735 contemporary rooms and suites, located throughout two-story villa-style buildings. All with oceanfront or resort views, air-conditioning, furnished balcony, seating area, table and chairs, coffee machine, mini-bar, TV, safe, bathroom, and 1 king-size bed, or 2 queen-size beds. Nature View Rooms are 452 sq. ft. and sleep maximum 4 adults.

All Inclusive includes: breakfast, lunch, and dinner at 13 food and beverage outlets. Unlimited drinks and cocktails. Mini-bar stocked daily with premium drinks and snacks.

Partial Ocean View Rooms are 452 sq. ft. and include a patio area, sleeping maximum 4 adults.

Ocean View Rooms are 452 sq. ft. and include a furnished balcony, sleeping maximum 4 adults.

Enclave Rooms

Upgrade your stay with Enclave and enjoy preferred room locations and upgraded room amenities, plus:

  • Private check in/check out
  • Access to Enclave Lounge with food and beverage offerings
  • Concierge desk
  • Exclusive pools with lounge seating
  • Dining at Chiringuito Cocomar restaurant
  • Dedicated wellness and fitness activities.

Family Section

Nature View, Ground Floor and Ocean View Family Rooms are also available in the Family Section of the resort.

Ground Floor Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.

Ocean View Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.

13 restaurants and bars including Vela Sur (International buffet restaurant, all-day dining). Vela Norte (International and Mexican buffet restaurant, all-day dining). La Luce (Italian). Maxal (Mexican). Noriku (Asian). Auma (steakhouse). Chiringuito Seasalt (pool grill). Chiringuito Cocomar (pool grill, exclusively for Enclave guests). Deli cafe. Lobby bar. Pool bars.

Daily cultural activities and nightly music and entertainment programme. 

8 pools and 1 Splash Zone/Park. Spa* (located at Conrad Tulum Riviera Maya, with 16 treatment rooms, sauna, steam room and a beauty salon). Fitness centre. Kids club (4-12 years, activities includes treasure hunts, dance classes and Mexican games). Teens club (with video games, billiards, board games, and movie theatre.). Wine tour*. Group yoga and wellness classes. Aqua aerobics. Beach volleyball.

Complimentary WiFi. Pool and beach service. Personal concierge. 24-hour room service*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1133)
  • Very good (212)
  • Average (123)
  • Poor (90)
  • Terrible (139)
Image of the Tripadvisor rating DO NOT BOOK!

Aug 11, 2025 somervibe

DO NOT BOOK! We have only been here ONE DAY and it is awful! FOOD: HORRIBLE! Everything is not fresh, not a lot of selections. Everything is horrible and you don't get your money's worth for the food or drinks. They have no idea how to make the drinks and because there's no straws, forget about any mixed drinks, pina coladas or anything that… Read more
DO NOT BOOK! We have only been here ONE DAY and it is awful! FOOD: HORRIBLE! Everything is not fresh, not a lot of selections. Everything is horrible and you don't get your money's worth for the food or drinks. They have no idea how to make the drinks and because there's no straws, forget about any mixed drinks, pina coladas or anything that makes a beach vacation. Drink cups are in mini glasses too :( BEACH: Be aware that there is Seaweed so that is out of their control. The issue is there is NO Beach here. There is a small strip that leads to a small area of water with ALL rocks and no sand. There is limited umbrellas and chairs, and ZERO service for food and drinks. You pay for all inclusive but limited on drinks and food here. Customer Service: Bad. There is none. Nobody wants to work and the service is slow. NOBODY works on the beach or pools so expect to not get your money's worth. Getting Around: There are 12 buildings not 6.. and they say transportation to take you from your building to the beach, or lobby or eating comes every 5 minutes. That is NOT true. We have waited multiple times 45 minutes for someone to come get us from in front of our building. Be prepared to walk A LOT. Rooms: Air conditioning is controlled and you can't make it cooler than 69F. In total, we are miserable. It is a waste of time and money. It's a shame because we only vacation with Hilton and this is a MAJOR disappointment. Read less
Image of the Tripadvisor rating Beautiful Resort!

Aug 11, 2025 Angel C

I stayed at the Hilton Tulum for one week with me and my boyfriend. I taught yoga there. The staff was wonderful and supportive. I was pleased to experience all the wonderful all inclusive amenities, and perks. The weather was beautiful and the scenery and architecture is a 10 out of 10. I would definitely come back here again.
Image of the Tripadvisor rating Fantastic holiday in Mexico. Excellent kids club

Aug 11, 2025 Emma B Durham, United Kingdom

Hotel is beautiful, well kept and has everything you need on site. We booked into restaurants every night. Noruko was one of our favourites, we nearly cancelled as I have coeliac (gluten intolerance) but our waiter, Pedro was great and made sure my food had gluten free soy sauce. He remembered us the second time we visited and was very helpful… Read more
Hotel is beautiful, well kept and has everything you need on site. We booked into restaurants every night. Noruko was one of our favourites, we nearly cancelled as I have coeliac (gluten intolerance) but our waiter, Pedro was great and made sure my food had gluten free soy sauce. He remembered us the second time we visited and was very helpful then. All the staff were excellent about food allergies, making sure I was well looked after. Cocktails at casa 2 through the day were great and the ladies serving were fantastic. Casa 6 pool had a better breeze and felt cooler. The staff in the bar and restaurant at Vela Sur (casa 6) worked hard, were friendly and helpful. The evening entertainment was mainly a show which were ok but the same from one week to the next which was a shame when you’re there for 2 weeks. The glow party was good. All the pools were warm by the afternoon. They were the main thing that knock the reviews back. There were regular buggy cars to get you around but it was an easy walk through the hotel in the shade. There didn’t seem to be many kids by the splash park when we arrived and it’s very hot in Jul/Aug for young ones so our daughter went to kids club on the second day. It started with a dance class which we knew she’d like. Kids club is open 10-10 & you have to take them out for food 1-2 and 6-7. I tried to pick our daughter up at 5.15 and she didn’t want to leave, we had to come back at 6! Kids club was brilliant, a lovely cool space where they could climb, swing & play. They had varied activities (making spin drums and tie dye T-shirts etc) that they could take part in or just play in the centre. They also went to the pool in the morning and splash park in the afternoon for an hour each. We were at the pool trying to say hi and she was always too busy playing with her friends and joining in games. Her favourites were Joss and Angel and she’s desperate to go back to see them. They made it really fun for her and always had loads of energy to play. We didn’t go to kids club on an evening (7pm onwards) as we were mainly in the main lobby area by then. All the parents liked to be in kids club for pick up as the air con is amazing. They also send regular photos through what’s app. We traveled with TUI, it felt quite far from Cancun but it’s close to Xel-ha (we took a taxi there) and we booked a trip to Isla Mujures through the onsite office. Read less
Image of the Tripadvisor rating Star Employee Goes Above & Beyond !!

Aug 10, 2025 Shanna M

Everything was good, BUT someone at this property was Excellent !! Rueben at the Maxal treated my best friend like a queen !! She has been wanting churros since we got on property and we went by the churro stand today at the kids park and they were all out of churros - we leave tomorrow . We were telling Rueben about this and he went out of his… Read more
Everything was good, BUT someone at this property was Excellent !! Rueben at the Maxal treated my best friend like a queen !! She has been wanting churros since we got on property and we went by the churro stand today at the kids park and they were all out of churros - we leave tomorrow . We were telling Rueben about this and he went out of his way to find somewhere in the hotel that had churros and bring them to us at our dinner reservation !! Talk about going the EXTRA mile !! Give this guy a raise ! Thank you so much !! He will never know how grateful we are and how he made my friends entire trip !! Read less
Image of the Tripadvisor rating Amazing Kids club

Aug 10, 2025 Adiaris V

We had an amazing time. Great service. My kids LOVED the kids club. Every morning they would ask me to look at the activities for the day. Based on what they liked they would stay and didn’t want to leave. They said the teachers were REALLY nice and made everything fun. Would highly recommend.