Located on the shores of Tulum, the Hilton Tulum Riviera Maya All Inclusive Resort offers a wealth of natural beauty and contemporary comfort, with a white sand beach, spa with wellness classes, and a choice of sparkling swimming pools. You're spoilt for choice at this All Inclusive haven with 13 restaurants and bars, fun daytime activities at the dedicated kids and teens clubs, plus, a jam packed entertainment schedule in the evening (that we're sure will keep you up way past sundown). Despite the vast range of things to do at the hotel, it's not completely cut off - you're close enough to explore local attractions such as Gran Cenote and Chichen Itza - one of the Seven Wonders of the New World. Fancy upgrading your holiday experience? Book an Enclave room to enjoy extra resort perks that will leave you feeling like VIP.
Amenities
Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Spa
Swimming Pool
Beachfront location
Where is it
Located in Riviera Maya, and close to attractions such as Tulum’s Mayan ruins and ecological parks. Transfer time from Cancun Airport: 2 hours.
Hotel information
735 contemporary rooms and suites, located throughout two-story villa-style buildings. All with oceanfront or resort views, air-conditioning, furnished balcony, seating area, table and chairs, coffee machine, mini-bar, TV, safe, bathroom, and 1 king-size bed, or 2 queen-size beds. Nature View Rooms are 452 sq. ft. and sleep maximum 4 adults.
All Inclusive includes: breakfast, lunch, and dinner at 13 food and beverage outlets. Unlimited drinks and cocktails. Mini-bar stocked daily with premium drinks and snacks.
Partial Ocean View Rooms are 452 sq. ft. and include a patio area, sleeping maximum 4 adults.
Ocean View Rooms are 452 sq. ft. and include a furnished balcony, sleeping maximum 4 adults.
Enclave Rooms
Upgrade your stay with Enclave and enjoy preferred room locations and upgraded room amenities, plus:
Private check in/check out
Access to Enclave Lounge with food and beverage offerings
Concierge desk
Exclusive pools with lounge seating
Dining at Chiringuito Cocomar restaurant
Dedicated wellness and fitness activities.
Family Section
Nature View, Ground Floor and Ocean View Family Rooms are also available in the Family Section of the resort.
Ground Floor Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.
Ocean View Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.
13 restaurants and bars including Vela Sur (International buffet restaurant, all-day dining). Vela Norte (International and Mexican buffet restaurant, all-day dining). La Luce (Italian). Maxal (Mexican). Noriku (Asian). Auma (steakhouse). Chiringuito Seasalt (pool grill). Chiringuito Cocomar (pool grill, exclusively for Enclave guests). Deli cafe. Lobby bar. Pool bars.
Daily cultural activities and nightly music and entertainment programme.
8 pools and 1 Splash Zone/Park. Spa* (located at Conrad Tulum Riviera Maya, with 16 treatment rooms, sauna, steam room and a beauty salon). Fitness centre. Kids club (4-12 years, activities includes treasure hunts, dance classes and Mexican games). Teens club (with video games, billiards, board games, and movie theatre.). Wine tour*. Group yoga and wellness classes. Aqua aerobics. Beach volleyball.
Complimentary WiFi. Pool and beach service. Personal concierge. 24-hour room service*.
Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).
* Denotes local charge.
Based on 1679 reviews
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1123)
Very good (209)
Average (122)
Poor (89)
Terrible (137)
Amazing place highly recommend
Aug 3, 2025Freddie J
It is absolutely amazing staff absolutely lovey and food amazing especially in Italian and sushi bar and room quality and cleanliness is was great the beds were so comfortable(i would love to know the brand) mini bar was great quality not pushy on tips and lots of choice of different pools churros were amazing and the pool facilities were great to…
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It is absolutely amazing staff absolutely lovey and food amazing especially in Italian and sushi bar and room quality and cleanliness is was great the beds were so comfortable(i would love to know the brand) mini bar was great quality not pushy on tips and lots of choice of different pools churros were amazing and the pool facilities were great to not busy in certain pools witch was nice cafe in lobby was so convenient and nice the buggy service was such a help in getting around but the beach could do with a little cleaning up was covered in mess but other than that it was an amazing experience and stay
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Kids Club and Staff
Aug 3, 2025NorthStar170252
The kids club was great. To leave your most precious thing and know that they are safe is wonderful. The entire staff at this resort are wonderful and I would recommend this facility in the future
Wonderful stay at the Hilton Tulum
Aug 2, 2025937bellai
The Hilton Tulum was a beautiful getaway! We absolutely enjoyed our stay here. My boyfriend and I stayed for 5 days and we wish we stayed 5 more! The hotel staff is what truly made our trip incredible. I have not one bad thing to say we were always greeted with a smile, and they treated us like family. To point out a few: Julian at VelaSur, Max…
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The Hilton Tulum was a beautiful getaway! We absolutely enjoyed our stay here. My boyfriend and I stayed for 5 days and we wish we stayed 5 more! The hotel staff is what truly made our trip incredible. I have not one bad thing to say we were always greeted with a smile, and they treated us like family. To point out a few: Julian at VelaSur, Max from the entertainment staff, and Daniel from Auma Steakhouse. Their kindness is what made us truly enjoy this trip. The food was not as bad as I expected (with it being all inclusive) we only ate at the lunch buffet once I was not a fan, but the breakfast buffet in the main lobby was perfect and had something for everyone. They give you the option to book your dinner reservations the day you get there for the rest of your stay, we booked a different restaurant each night and enjoyed all of them! Our favorite being Auma steakhouse! The pool service at pool two sea salt restaurant was amazing, and the food was great. The guacamole and strawberry mojitos are a must! The only bad thing I have to say is the need to wait for a cart to drive you from casa to casa or to the lobby. Sometimes the wait would be too long and we ended up just walking. I recommend casa 1 (enclave) or casas 2 and 3 which are pretty good walking distance to the main lobby. Other than that the hotel was clean (housekeeping came everyday), and the mini fridge was stocked each day. Now for the pool and beach, the beach as others have said is rocky and is a relatively small area.Little to no sargassum in the swimmable area by the lobby. The employees work really hard each morning at cleaning all the sargassum and do a great job! The pools were clean and we never had an issue getting a chair. We absolutely enjoyed beach volleyball everyday, and all of the plethora of activities including but not limited to: salsa classes, water aerobics, silent disco, beach volleyball, soap making classes and so much more! You are really never bored on this resort! They have a daily list of activities from A.M to P.M with time and place listed. There is really something to do for everyone. Overall absolutely enjoyed our stay and we would 100% return.
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Avoid this, go to Cancun instead
Aug 2, 2025anonymousm0San Jose, California
Service: The service was mostly bad. We joked that maybe they have trainee employees and management running the place in off season. Most don’t speak English.
Value: It does not have an option to opt out of all inclusive. The food and drinks are of no value for vegetarians and people not planning to drink like college kids on spring break.…
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Service: The service was mostly bad. We joked that maybe they have trainee employees and management running the place in off season. Most don’t speak English.
Value: It does not have an option to opt out of all inclusive. The food and drinks are of no value for vegetarians and people not planning to drink like college kids on spring break.
Location: There is no real beach and there is nothing to do nearby. This place is in the middle of nowhere.
Property: The rooms are reasonable and pools are plenty.
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Luxury and fun!
Aug 2, 2025467raeleet
Hilton Tulum was luxurious and provided amazing service. Kevin was very helpful from the fitness center and provided a great boot camp. He was very knowledgeable and friendly. All of the waitstaff at the buffets and restaurants great you with a smile and are prompt with food and drinks. The whole entertainment team was very lively and fun! They…
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Hilton Tulum was luxurious and provided amazing service. Kevin was very helpful from the fitness center and provided a great boot camp. He was very knowledgeable and friendly. All of the waitstaff at the buffets and restaurants great you with a smile and are prompt with food and drinks. The whole entertainment team was very lively and fun! They kept the guest engaged in activities. Soap making and the sage workshop were done very well and a great take away. There were plenty of pools to relax at and something for everyone! With amazing food at all the restaurants and smiling faces of the staff, my stay was amazing and I would recommend this resort to anyone looking!
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Amazing place highly recommend
