Hilton Tulum Riviera Maya, All Inclusive Resort

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Hilton Tulum Riviera Maya, All Inclusive Resort | Tulum, Mexico | Virgin Atlantic Holidays

Tulum, Mexico

5 stars

Located on the shores of Tulum, the Hilton Tulum Riviera Maya All Inclusive Resort offers a wealth of natural beauty and contemporary comfort, with a white sand beach, spa with wellness classes, and a choice of sparkling swimming pools. You're spoilt for choice at this All Inclusive haven with 13 restaurants and bars, fun daytime activities at the dedicated kids and teens clubs, plus, a jam packed entertainment schedule in the evening (that we're sure will keep you up way past sundown). Despite the vast range of things to do at the hotel, it's not completely cut off - you're close enough to explore local attractions such as Gran Cenote and Chichen Itza - one of the Seven Wonders of the New World. Fancy upgrading your holiday experience? Book an Enclave room to enjoy extra resort perks that will leave you feeling like VIP.

Amenities

Kids Club
Teen Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Restaurant
Spa
Swimming Pool
Beachfront location

Explore the local area

Located in Riviera Maya, and close to attractions such as Tulum’s Mayan ruins and ecological parks. Transfer time from Cancun Airport: 2 hours.

Hotel Information

Room Information
Room Upgrade Information

735 contemporary rooms and suites, located throughout two-story villa-style buildings. All with oceanfront or resort views, air-conditioning, furnished balcony, seating area, table and chairs, coffee machine, mini-bar, TV, safe, bathroom, and 1 king-size bed, or 2 queen-size beds. Nature View Rooms are 452 sq. ft. and sleep maximum 4 adults.

All Inclusive includes: breakfast, lunch, and dinner at 13 food and beverage outlets. Unlimited drinks and cocktails. Mini-bar stocked daily with premium drinks and snacks.

Hotel details

Dining

13 restaurants and bars including Vela Sur (International buffet restaurant, all-day dining). Vela Norte (International and Mexican buffet restaurant, all-day dining). La Luce (Italian). Maxal (Mexican). Noriku (Asian). Auma (steakhouse). Chiringuito Seasalt (pool grill). Chiringuito Cocomar (pool grill, exclusively for Enclave guests). Deli cafe. Lobby bar. Pool bars.

Fun and Games

8 pools and 1 Splash Zone/Park. Spa* (located at Conrad Tulum Riviera Maya, with 16 treatment rooms, sauna, steam room and a beauty salon). Fitness centre. Kids club (4-12 years, activities includes treasure hunts, dance classes and Mexican games). Teens club (with video games, billiards, board games, and movie theatre.). Wine tour*. Group yoga and wellness classes. Aqua aerobics. Beach volleyball.

Entertainment

Daily cultural activities and nightly music and entertainment programme.

Handy Stuff

Complimentary WiFi. Pool and beach service. Personal concierge. 24-hour room service*.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Trip advisor rating

4.3/5

1,757 reviews

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Excellent

67%

Very Good

12%

Average

Poor

Terrible

“Don’t”

Sep 21, 2025Jillian R

If your not in enclave don’t bother . Had to upgrade was dumped in casa 5 no beach to sunbathe on unless you want to wade through seaweed it’s disgusting , they do try there best to clear it but if ur in the pool area then take nose clips because it smells like poop and unbearable.The staff are wonderful and go out there way to help you but paying all this money for a dream holiday don’t do it !

“Excited to get here but disappointed once arrived”

Sep 20, 2025KGHG

Our recent stay at the Hilton Telum Riviera Maya was unfortunately disappointing overall, and I would rate the resort a 2 out of 5 stars. The Positives • The wait staff were fantastic—attentive, friendly, and dedicated to providing great service. • The Hibachi restaurant and the Steakhouse were standouts. While the Steakhouse ran out of filet, the alternatives were good. Poolside fish tacos and fresh fruit at the buffet were also highlights. • The spa was excellent. My wife booked a treatment during our stay and said it was one of the best spa experiences she has ever had. Areas for Improvement • Resort Condition: The property feels run down. Maintenance is happening but isn’t keeping up with demand. • Pools: All pools were in poor shape, with missing tiles that posed a risk of cuts, and cleanliness was only average. • Seaweed & Smell: Near Casa 3, the seaweed cleanup left an overwhelming odor when the wind came from the east, making the pool there unusable. • Food Variety: While there were a few good items, overall the buffet was hit or miss. Finding quality protein was difficult. Omelet station at breakfast was good. • Layout & Transportation: The resort is very spread out, requiring long walks or reliance on shuttles to reach restaurants, pools, or the lobby. • Beach: Walking along the beach was limited due to rocks and seaweed. • Room Experience: Our room flooded twice from sewage backing up through the shower drain. Maintenance responded both times, but no apology was given, and we were never offered another room. • Front Desk Service: The front desk staff seemed disengaged and often annoyed when approached, more focused on their phones or computers. Most concerning, they never acknowledged or apologized for the repeated sewage problem. Overall While we experienced excellent service from the wait staff, enjoyed a few standout meals, and the spa was truly exceptional, these positives couldn’t outweigh the resort’s poor maintenance, disappointing amenities, and lack of accountability from management. At this time, we would recommend travelers consider other properties in the Riviera Maya area for upcoming vacations until Hilton makes meaningful improvements.

“Stay here! You won’t regret it!”

Sep 16, 2025James W

My partner and I had an amazing stay at the Hilton Tulum this September 2025. We were celebrating her birthday and our engagement this year and the staff did everything they could to make our stay as special as possible. The rooms and hotel were stunning and the initial open-air lobby is an amazing sight as you check in for the first time. It’s a newly built hotel and you can really tell with a modern and clean aesthetic that we really liked. The gym is pretty well equipped for a hotel and the lobby concierges were really helpful and friendly whenever we visited. You’ll definitely want to talk to them as it’s best to book in your dining reservations ahead of time to avoid disappointment. There is a good choice of a la carte restaurants onsite which are all definitely above par for an all inclusive in my opinion. The breakfast buffet and coffee/treat shop were excellent as well and we looked forward to those every morning. Pool and beach views were stunning as to be expected for a hotel along the riviera maya strip and there was no lack of food and drink options at the 9 different pools - including a churro shop! There is an onsite spa which costs extra but we decided to bite the bullet and spend the day there and we were so happy we did. I could write an essay on the facilities in this place but you just have to experience it for yourself, even just get the day pass to stay there and relax - you won’t regret it. The service from the Hilton staff was incredible and always went above and beyond. At breakfast, dinner, during the day everyone at the hotel was super helpful and courteous. For my partner’s birthday I booked a cabana package for us to celebrate and after it unfortunately rained that whole day the team gave us a full refund and then still sent the charcuterie board to the room as well as surprised us with champagne at dinner. I was really impressed at the level of service. The only negative was the price of excursions with the hotel. If you’re looking to leave the resort I would definitely recommend booking with a tour company online for 1/3 of the price as the Hilton tours were very overpriced. Overall, I’ve stayed at two other resorts at Riviera Maya but this easily surpasses them and I would highly recommend to anyone looking to stay in this area!

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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