If you book directly through the hotel, you make sure you record the conversation and you write it down and you check that receipt that comes through email while you’re still on the phone with them, but even if you do if you didn’t record the call, they may still get you. We were charged over 270 USD more than we should have when the rooms were not even worth anywhere near that on any of the hotel Website or anywhere online, any applications. They charged me to iron my clothes, but they came back as if they hadn’t been touched. I couldn’t even pack them. I spent two hours trying to finish them in my suitcase and ended up having to get two handbags. The whole point in having them iron an SAREE so I can pack it properly. They refunded ₹3100 of the laundry and that was their way of making right for the fact that they overcharged is $260 in rupees. Additionally, I was charged an extra $30 in spa fees, I was charged an extra 25% in buffet fees. I was charged an extra 20% and all of the meals. This is beyond gratuity room and taxes, every last thing they said I would have a discount on I was not given it and I had to fight too and now. I spent an entire day of my vacation at the Shangri-La front desk and the resolution I got was around 35 USD back. This is highway robbery. This is a very very dishonest place. The staff is very friendly. The rooms are very nice, but the front desk is trained like Pitbulls and they will take you in the ring and chew you up and spit you out and you will not get a dime back. The other thing they did as they took my phone off-line every single time I had to book an Uber. This means I had to use the Hotel car which about 10 times as much OK now the concierge was kind enough to let me link through their hotspot and their Wi-Fi and it worked just fine but get this with the hotel management and IT comes down to check out why my Wi-Fi is not working and I promise me it’ll never happen again because it’s been almost 6 days. I’ve almost no service, he blames it on something in the ceiling And says it won’t happen and offer absolutely no resolution in the next day. I’m in the same place all over again. Other guest could link in through their rooms, but for me every last time, I went downstairs and tried to get a map. Something went off. With the hotel working with somebody who’s paying them under the table to make things difficult for me? Are they getting paid to financially target me? This has happened to me in the United States. OK I’m told as part of a financial targeting system, but I didn’t know that the Shangri lot would be in on it. This is a problem for me because it’s happened with Citi card and I have a family member who is involved in launchinghotel.com and Expedia and orbits and all of that and I can assure you from what I’ve been told this is a scam that they did knowing that the only thing that could defend me was my word against theirs. Lock you in on the right and they send that email. It does not matter what they promised you. They have a right there in writing confirmed even if you say wait this is not what you told me. I did not agree to pay that. I am not staying there, oh yes, you are paying that and we don’t care if you stay here and they will stay there with you at the front desk all day but they will not give you back a dime and you can sit there and you can show them but look online. You’re charging me $80 USD more than any other online application and they say we don’t care what it is online that’s not up to us that doesn’t matter we don’t look back. This is what I was told. This is highway robbery. This is a financial fraud. This is a scam. This is extremely dishonest, and they should be prosecuted to the fullest extent of the law for doing This.
