This was our second stay at the Shangri-La Bengaluru. It remains a dependable option in a very central location, though the property is beginning to show its age. Check our review of the Leela Palace for an alternative - the Shangrila-La offers better value for money while the Leela is more „old glory“.
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Location – Central, close to Bengaluru Palace, City Hall and key institutions.
View – Excellent city views from higher floors, particularly in Panorama rooms.
Horizon Lounge – A pleasant retreat on the 17th floor offering a smaller but sufficient breakfast, as well as tea, cocktails and light dinner. Ideal for those wishing to avoid large buffet crowds.
Italian restaurant – Well designed with surprisingly good pizza; a solid option for European comfort food.
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Rooms – Our first room had an odor and we changed. The second was smaller but better. Upper floors are preferable for views. Rooms are functional and well laid out, though increasingly in need of refurbishment.
Multi-cuisine restaurant / breakfast – Wide selection and decent quality, but often crowded and noisy; overall somewhat dated in atmosphere.
Reception – Service varies depending on the staff member, noticeable on-the-job training.
Gym and pool – Spacious and well equipped, yet ready for a modern refresh.
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Courtyard – Not particularly inviting.
Reservation process – Weak internal coordination and occasionally insufficient English skills.
Horizon breakfast timing – Buffet closes exactly on time.
