City hotels are not easy to get right - often a lack of any sort of view, no gardens and so on, but overall, The Oberoi was just a dream for us. Arriving quite early from London, our room was ready. This trip was the start of a series of holidays for a “big” birthday milestone for my wife. The hotel knew this and kind decked the room out in balloons, a Happy Birthday sign on the window and a (delicious) cake. A fabulous start. We ate in the Indian restaurant - pricey as everyone says but wonderful food. A message from the manager Mr Amit Kaul was sent to me to check that everything was ok. I replied saying that in short order, his staff had been nothing but charming, helpful and delightful - all of them. I added - as a joke - that the room was a little small and that next time I should spend a bit more money on a larger room. Well, the next morning, a lovely lady, Neha, came to us at breakfast and suggested we move rooms at no cost to a “more comfortable” room. A suite no less. What an incredible thing to happen. The difference was day and night. A separate sitting room - useful as I had a small amount of work to do early in the morning whilst Mrs snoozed - and a much larger bathroom with twin basins. A view over the bay is a plus although the view is a bit hazy! We spent time at the pool - preferring the Trident pool. Breakfasts were superb - a great way to start the day. The transfers to and from the airport were arranged by the hotel - Merc E class, so very comfy. All in all, I have nothing but praise for this incredible hotel. The Oberoi philosophy on hospitality is World renown and to experience it is simply a pleasure.