Oberoi staff made our stay memorable with their efforts and top-notch hospitality.
Staff treated us with surprise room décor, wedding anniversary goodies and cake. This was a great start to our three-day stay at The Oberoi. Chef Richard (Fenix) and Chef Kranti excelled in their service. The food quality and service were the best we have come across. Specifically, Oriental dishes like bamboo shoot asparagus, water chestnut, lotus stem wok dish at Fenix by Chef Richard was delicious and awe-inspiring. The biryani dishes by Chef Richard at Fenix was yummy too. The staff at Fenix were welcoming and made our dinner time pleasant. At Ziya restaurant, Salli Per Edu was something out of the world. My wife said that Salli Per Edu is the best egg dish she has ever eaten, thanks to Chef Kranti. On Ganpati, there was special modak served at Ziya. Innovative pav bhai dosa served at Ziya by Chef Kranti was mouth-watering. The reception staff, lobby staff and housekeeping staff delivered world-class service. Our overall experience at The Oberoi across three days far exceeded our expectations. We gave a Thank You card to the staff as a token of appreciation and clicked photos with them for our memories.
The Oberoi has set a benchmark in the hospitality industry and no wonder it is regarded as one of the best in the world. Right from welcome to farewell, staff made tireless effort to excel, consistently. Well done staff and management. Keep it up
Staff at the arrival and departure points are welcoming and give an impression of how keen they are to have us at their guests. I have not experienced this type of welcome and farewell gestures consistently being performed at any hotel. Specifically the Namaste gesture makes us feel how well the staff appreciates Indian culture. We greatly appreciated that. Specifically, Adhiraj and Suraj at the reception elevated the hospitable experience.
There was some technical fault with the blinds in the room. We informed the housekeeping staff. It was attended to within a few minutes and had been fixed. Staff apologised for the inconvenience caused but there was hardly any inconvenience. All this elevated our experience of staying at The Oberoi and we would highly recommend this hotel.
Special mention to the restaurant staff at Fenix, Poolside and Ziya. Chef Richard and Chef Kranti have been the pillars for driving excellent guest experience on multiple occasions and preparing delicious dishes. Chef Richard educated us about the dishes on menu which helped us make our choices. He also made recommendations of dishes based on our preferences which turned out to be enjoyable and memorable. We really felt special at the hands of Chef Richard, he made us feel like king and queen and the service fit for royalty.
Soon as we arrived, the reception staff had our room allocated and ready. We were welcomed with a lovely rose bouquet which my wife loved. Our luggage was delivered to the room. When we checked out, staff ensured we don't need to carry our luggage, it was taken to the exit point where our car arrived to pick us. Overall excellent service. Keep it up
Staff at the swimming pool and spa cared a lot about us, proactively anticipated our needs and fulfilled them. Right from showing us around the wellness facilities to delivering the spa experience, we were treated as king and queen
Naming a few staff members here again for recognition: Chef Richard at Fenix, Chef Kranti at Ziya and Poolside. Mingi at the Spa. Remi Kanchi, Lisa and Razak at the poolside. Meghna at Ziya, Danny at the concierge, Adhiraj and Suraj at the reception. All of them excelled in what they do. There are plenty more names which I don't recall so every touch point was memorable and worth mentioning.
