Although the price was high, the staff and service were excellent and it was well worth it.
First of all, they gave us a free room upgrade.
A receptionist gave my son a toy penguin, and every receptionist was always smiling and helpful.
The housekeepers tidied our room several times a day and prepared an extra bed without us having to ask. They also gave us many souvenirs they thought we might need, based on our belongings. My son received another plush toy.
At Restaurant ZIYA, when our son fell asleep, we asked the staff for a blanket, and they lent us a high-quality scarf. When we asked where we could buy one, they said, "Please take it," and gave it to us as a souvenir. We were so touched.
At Restaurant VETRO, they not only prepared dishes that weren't on the menu for my son, but also served them free of charge. When we ordered a bottle of wine, they served us a luxurious cheese plate and tea after the meal.
The morning buffet was delicious and amazing. The masala dosa was especially delicious. A female cook took the time to remove watermelon seeds for my son every morning. She even stopped by to say hello at dinner time at Vetro and gave my son some chocolate, and when we checked out, she gave us some takeaway.
We were also able to extend our check-out time until 3 PM for free, which was great. It was a huge help and allowed us to relax and enjoy ourselves at the hotel.
Almost everything was perfect, and it made us want to come back to Mumbai JUST to stay at Oberoi.