Outstanding hotel. This is probably one of the best hotels I have ever stayed at.
From the moment you arrive you are treated with such kindness and love. All the staff are polite, caring and professional.
The hotel is stunning, and the rooms are beautiful, the pool area is lovely and the gardens around it are so pretty. We were lucky enough to be there for Diwali, and they put on a fantastic celebration of dancing and music, and sparkles!
We had bed and breakfast for 3 nights, when we arrived because it was so early, we were taken to a lovely room downstairs and was given, fresh orange juice, coffee and masala omelettes, there were plenty of other options available too, the room was beautiful and the service was great,
For the other breakfasts we went to the Sea lounge, which had lots of choice and great views, and we were given help choosing the many different options. and then back to the lovely room downstairs on our last day.
For evening meals we went to the Shamiana on the first night, we didn't really enjoy it, there was not that much choice and it was a bit of a free for all, meaning lots of things ran out, we didn't think the standard of the food was up to scratch in there. We also ate at Souk, which was fine. The Harbour bar was ok, bit cold due to the air conditioning, it could do with a bit of design rethink to make it more comfortable and traditional.
As we are smokers, we had a smoking room, which never smelt of smoke amazingly, it was always beautifully clean, the room was large and the bathroom was beautiful, we had a view over the pool and was on the 6th floor in the old palace wing.
We did a heritage walk of the hotel with Mr Newton D' Souza who did a great job telling us the history, he was so knowledgeable and charming.
All in all a fabulous hotel, impeccable staff, from reception, to the bell boys, to the cleaning staff, nothing was too much trouble for them.