As soon as you enter the gated resort property you are welcomed into a luxurious and tropical oasis. The entrance is unsuspecting, then as you finish check in and are escorted to your room you are met with the spectacular view of the resort, beach, and ocean. The lush green landscaping adds to the beauty with Balinese culture mixed in around every corner. It was very apparent that the building and groundskeeping staff did a fantastic job taking care of the pools, lawns, landscaping, temples, buildings, and everything! I was very jealous and wish I had them to help me home! For those wondering about the photos you see online, they are legit. The place really does look as nice as the online photos!
My wife and I went there for our 26th anniversary and our joint 50th birthday celebration. The experience started before we arrived. About a week out I received email from the guest services department asking about our upcoming stay. Based upon the email conversations they used the information to make the time there magical. Koko from guest relations escorted us personally to our room after check in where she had arranged for some special treats to commemorate the reason for our trip. The special treatment didn't stop with that. Every day the staff made us feel special, maybe it was unique beverages or treats at breakfast served by Bentar or Sukus (our favorite servers), or towel displays left by housekeeping, or special messages left on the TV, or more delectable treats brought to us in our room, or fresh flowers to help us celebrate. We felt like royalty.
The food was spectacular. Breakfast had everything you could desire, regardless of your nationality or dietary restrictions. If they didn't have something they would make it for you, all you had to do was ask for it. Lunch at any of the restaurants was great. Who knew in Bali we would find such good pizza from the Kulkul House! Bentar and Sukas were staples at breakfast. We asked for one of them each day. The first day Bentar showed us around and made sure we were comfortable navigating large buffet. This was very helpful and made us feel at ease. Great first impression!!!
The beach and the pool offered wonderful places to relax. The staff was attentive, but not pushy, so perfect! The free afternoon ice cream cones were great as well! Reserving shelters for a day was so easy and economical, I highly recommend.
One day when a third party vendor that we had made prior arrangements to pick us up at 6am was late (1 hour) Sumartha from the Bell Staff helped us get in contact and call the third party provider. He went above and beyond to help us make the best of the situation. The restaurant was not open for breakfast but he made contact with his wife Yuli that worked in the restaurant and arranged for us to get in for breakfast prior to opening. This was so nice and thoughtful. We went down to breakfast and his wife greeted us and ensured we got breakfast fast so we could make it back for our driver. Sumartha and Yuli helped to save the day!
Each time we left the resort we were greeted by Indra of the Bell staff. He was fantastic. He was the first person we met when we arrived and we continued to grow our friendship with him each day. He took care of our luggage, which was so nice after a 33 hour trip. He was so personable and asked what we had planned for each day, and offered us tips and tricks to help us execute our plans. Seeing his smiling face coming back from an excursion was always a welcome sight.
The same day we had the late pickup we had a long, hot, tiring day heading hours north on the island to visit temples and volcanoes. We found ourselves getting back late and we were hot and tired. I reached out to Koko via Whatsapp (she had given me her number on day 1 and said to reach out should we need anything). I asked her about dress code at a neighboring Marriott branded hotel. The conversation spiraled and Koko ended up going above and beyond her normal job duties. She served as guest relations and concierge. By the end of the conversation we had reservations for 2 nights at neighboring Marriott branded hotel restaurants that suited the cuisine we were looking for. Koko had take care of it all. She even informed those hotel restaurants about the reason for our trip and they made the experiences wonderful! Koko did everything in her power, and others, to make sure everywhere we went it was luxurious and a wonderful experience. Thank you Koko.
We miss Koko, Indra, Sumartha, Yuli, Bentar, and Sukus so much!
