The Hyatt Regency Tokyo is one of the grand hotels located in Shinjuku. This hotel has been around for quite a while, and I first began staying at this hotel in the 1980s. Recently, this hotel has gone through a massive renovation. It was closed for about a year. I truly looked forward to experiencing the renovated hotel once it was reopened. And, I was not disappointed when I returned to the hotel and saw all that had been accomplished
First of all, when you walk into this hotel, you immediately realize it's architectural greatness. It's really nice inside!
I don't know that the central lobby area was renovated all that much, as it looks pretty much the same as it always did. Maybe a little bit. The true renovations are in the rooms. Where, they have done a really nice job.
Once you walk into the main lobby, over to one side, is the font desk. There, you do all the basic check-in and/or check-out sort of thing that you do at any hotel.
A kind of funny/interesting experience took place the last time I checked in as one of their guests was really irate with the front desk staff. Something was wrong with his room and he was just going off. Not a good look for him or the hotel. The staff tried to calm him down as best as they could. But, he wouldn't have it. It was strange standing so close to that loud occurrence.
In terms of renovations, they have truly transported the rooms up to the twenty-first century. One of the things I really appreciate about this renovation is that they brought the bathroom area into the modern times. Among other things, they redid the showers. Which is something I truly appreciate. It's become a really nice experience to take a shower in this renovated hotel room.
This is a large hotel. It always has been. But, it is very well maintained, very nicely organized, and laid out. Of course, they have the workout room on the upper level, they have restaurants throughout the hotel, and they provide all of the services necessary to have a really enjoyable stay.
Overall, I highly recommend the Hyatt Regency Tokyo as an excellent five-star hotel. This is especially the case, since its renovation.
There is one thing I will say about this hotel, and this is what has brought my rating of this hotel down by one notch. To tell the story, I was leaving Hanada Airport and the extendable handle on my spinner suitcase broke, and it would no longer completely descend into the piece of luggage. Thus, I had to buy a new suitcase and discard my old one. No big deal. That's just the reality of travel.
The thing is, I left the spinner suitcase in the room, and I explained to the man at the desk, when we were checking out, what had happened, and why I'd left that small suitcase in the room. I fully expected that they were going to charge me to discard that suitcase, yet I had hoped that they would do it for no charge. They did assess a charge on the suitcase, however. The problem was, it took a long time for them to do this. Probably in the neighborhood of twenty-five minutes that we were standing at the desk waiting to check out. They had to call the floor person, who had to find a tape measure, then go into the room and measure the suitcase. Only then could they assess how much it was going to cost to discard the piece of luggage.
My only feeling is, for the amount of money you pay for the rooms at a hotel like this, they should have done that for free. If I had known where a garbage bin was, I would've taken the suitcase there myself. I mean, how hard is it to throw a small, empty suitcase in a garbage bin? And, why does a hotel of this caliber have to charge its guests to do something so simple as that? Those are just my thoughts.
Overall, if you want to stay at a super nice hotel, that is ideally located in Shinjuku, this is an excellent choice.
