THE RITZ-CARLTON, TOKYO | Tokyo, Japan | Virgin Atlantic Holidays
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THE RITZ-CARLTON, TOKYO
Tokyo, Japan
5 stars
The Ritz-Carlton, Tokyo sits high in Tokyo Midtown, occupying the top floors of Midtown Tower in Roppongi, so the city feels like it’s putting on a show just for you. Expect an East-meets-West look and feel across 245 guest rooms and suites, with floor-to-ceiling windows and marble bathrooms setting the tone for sleek, sky-high downtime. Food is a big deal here, with seven on-site restaurants and bars spanning French fine dining, Japanese specialities, cocktails with skyline views, and relaxed café stops between Tokyo plans. When you’re ready to reset, there’s an indoor pool, hot tub, fitness centre and a dedicated wellness floor with The Ritz-Carlton Spa, Tokyo. Want to level up? Book a Club Access room or suite for entry to the Ritz-Carlton Club Lounge.
Amenities
Fitness Centre/Gym
Hot tub
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Explore the local area
Set in Tokyo Midtown in Roppongi, in the heart of a buzzing district known for entertainment and design-led businesses, with the hotel occupying the top floors of Midtown Tower.
Hotel Information
Room Information
Room Upgrade Information
245 guest rooms and suites, designed with an East-meets-West style, featuring marble bathrooms and floor-to-ceiling windows. In-room amenities include a marble bathroom and floor-to-ceiling windows.
5 restaurants and 2 bars. Héritage by Kei Kobayashi (French fine dining). Lunch and dinner. Towers (French cuisine using traditional techniques). Breakfast, lunch and dinner. Hinokizaka (Japanese dining across kaiseki, sushi, tempura and teppanyaki). Lunch and dinner. The Lobby Lounge (international lounge for signature sips, afternoon tea and live musicians). Daily. The Bar (cocktail bar and restaurant on the 45th floor). Daily. The Ritz-Carlton Café & Deli (casual café with light fare, coffee, pastries and desserts). Daily. La Boutique (shop and café by the hotel’s pastry team). Daily.
Fun and Games
The Ritz-Carlton Spa, Tokyo*. Indoor pool. Hot tub. Plunge pool. Steam room. Therapy bath*. Fitness centre (24 hours). Fitness classes.
Handy Stuff
WiFi, Parking* Electric car charging station*, Daily housekeeping, Turndown service, Free coffee/tea in lobby
Additional Information
*Denotes local charge.
Trip advisor rating
4.6/5
2,357 reviews
Excellent
74%
Very Good
15%
Average
6%
Poor
3%
Terrible
3%
“Simply PHENOMENAL!”
Feb 02, 2026stanj98
First time in Tokyo and my wife and I stayed for a week in a premier executive suite. I looked at a few other hotels in Tokyo that I considered staying at but after staying at the Ritz-Carlton, I’m elated with our decision.
The rooms are extremely clean, well laid out, and beautiful as advertised. The view from our 52nd floor sweet was spectacular. The hotel in conveniently situated central to almost all the areas we wanted to visit. Access to the attached mall and many nearby restaurants was a plus.
I really strained my brain to come up with one shortcoming on this visit and I could not. The staff was friendly and amazingly quick and thorough on every request we had.
We enjoyed many conversations with team members and were welcomed pleasantly by each and every one.
In a word, our stay was PHENOMENAL! Toine and Toshi will get the inside joke.
We’re looking forward to bringing our whole family back for our next visit!
“Bad experience at Ritz Carlton Tokyo”
Dec 29, 2025gracehusband
We are a family of five traveling from New Jersey, USA, and reserved two suites for our stay. Check-in time was 3:00 PM. We arrived around 3:40 PM, yet one of the suites was not ready.
It was 4:30 PM, and the suite was still not ready. This was extremely disappointing and not what one expected from a five-star luxury hotel.
To make matters worse, we had to wait nearly an hour for our luggage. Eventually, we found out that all of our luggage were delivered to one of the suites, without notifying us, while our entire family was waiting in the other suite. There was no communication or no explanation.
We have stayed at many five-star hotels and luxury resorts around the world, and this was honestly one of the worst check-in and arrival experiences we’ve had. The lack of coordination and communication was shocking for a property of this reputation.
Unfortunately, this experience has left a very poor impression. We genuinely regret not choosing Four Seasons, and at this point, we are unlikely to stay at a Ritz-Carlton again.
“Business Trip”
Dec 24, 2025Explore36210541632
Ritz-Carlton Tokyo truly delivers when it comes to luxury standards. The room was beautifully appointed, spacious, and impeccably clean, with stunning views of the city. The food across the hotel was excellent—high quality, well presented, and consistently enjoyable.
That said, for a brand known for exceptional, personalized service, this was the one area that felt slightly lacking. While the staff were polite and professional, interactions sometimes felt a bit scripted rather than tailored, and there were missed opportunities to create more meaningful, personal touches throughout the stay.
Overall, it was a very comfortable and refined experience, and with a bit more focus on personalization, it would easily reach a flawless five-star level.
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