We’ve just returned home from a truly beautiful and memorable time in Japan, and staying at The Ritz-Carlton, Tokyo was absolutely the right decision. We spent three nights there after exploring the Tohoku region, making Tokyo our final destination before heading home. This trip was especially meaningful, as it was to celebrate my parents’ 60th birthdays.
From the very beginning, the service was exceptional. The team created such a personalized experience that made us feel genuinely cared for. Even before our arrival, the reservations team warmly welcomed us and patiently assisted with all my questions. A special thank you to Yuriko and the entire reservations team.
We also received thoughtful communication from the loyalty team—Julia and Terumi—who responded promptly and ensured everything would go smoothly for our stay.
Upon arrival, the warm welcome started the moment we stepped out of the taxi. We checked in with Taiki Kanai, who was very professional and detail-oriented. The next day, he went above and beyond by preparing a surprise for my parents—a handwritten card in our language along with a birthday gift. It was such a heartfelt gesture and truly meant so much to us.
During our stay, we enjoyed in-room dining multiple times for both breakfast and dinner. The food was consistently excellent, and the service was outstanding. Saki, who took our orders by phone, was so lovely and even remembered our preferences. We were also fortunate to be served by Cindy several times. On the first night, after learning about my parents’ birthday, she returned with strawberries and a handwritten card. My parents were so happy. It was such a sweet and thoughtful touch.
The room itself was big, clean, and very comfortable. We stayed in a Skyline View room, which offered stunning views of Tokyo. The bed was incredibly comfortable, and we slept so well each night after our long days of exploring.
The location was also perfect and very convenient, with Roppongi Station located just beneath Tokyo Midtown, making it easy to get around.
We would like to sincerely thank the entire team at The Ritz-Carlton, Tokyo—including everyone whose names we may not have mentioned—for making our stay so comfortable, seamless, and unforgettable. This experience will be one of our memories for a lifetime. Thank you once again.
